Calling all truly AWESOME people!      About Stranger Soccer    Stranger Soccer (www.strangersoccer.com) is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1 sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the #1 way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa.      Role    The selected candidate(s) will work closely with the Business Owner and a small team to manage day to day operations of the Stranger Soccer Durban business, focused on inventory and revenue management, customer experience and service, and other ad hoc initiatives. We are looking for a dynamic and hospitality-oriented team player!

• Execute collection transactions (Pay-ins), disbursements (Payouts), and corporate reconciliations in accordance with defined procedures. • Manage and validate daily operational cutoffs, verifying results and ensuring resolution of any differences or rejections. • Process the upload and exchange of operational files, ensuring data integrity for each import/export. • Record and retain evidence of all executed operations for proper document control. • Coordinate with Customer Support to provide operational responses regarding the status of transactions or processes. • Follow and promote information security and data protection regulations (SI, PDP, PLAFT, etc.).

• Own monthly leadership sync meetings with clients to ensure alignment, gather feedback, and address strategic concerns • Serve as a senior touchpoint for client feedback • Monitor client goal attainment including cost per qualified appointment, show rates, close rates, and overall ROI • Proactively identify at-risk accounts and develop intervention strategies before churn occurs • Manage and coach paid media strategists running client campaigns • Review daily performance reports and hold media buyers accountable to key metrics • Run weekly team meetings to review performance and share best practices • Build structure, create cadence, and set clear expectations • Collaborate with the project management function overseeing creative production • Own client retention and satisfaction metrics • Ensure bi-weekly client reports are delivered 24 hours before scheduled calls • Track and report on key metrics including cost per appointment, show rates, and budget pacing • Document and systematize operations processes to enable scale • Build training materials and onboarding documentation for new team members • Create decision-making frameworks that enable team autonomy while maintaining quality standards • Identify opportunities to improve efficiency without sacrificing client outcomes

Paired is a global recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located. About Our Clients Our client is a fast-growing direct-to-consumer (DTC) e-commerce business operating in the health and wellness space. The company builds and scales consumer brands through a strong focus on customer understanding, product quality, and performance-driven marketing. Having reached eight-figure annual revenue early in its journey, the team is now focused on strengthening backend operations, improving customer experience, and building scalable systems to support continued growth. They are looking for a Head of Operations and Customer Experience to take ownership of the customer experience after purchase and ensure operational excellence as the business scales. It is not a traditional corporate role with established processes. The right candidate will bring structure, clarity, and execution to a growing operation. This role is best suited for individuals who thrive in high-ownership environments and are motivated by building systems, solving complex operational problems, and directly impacting business performance. Responsibilities - Own and optimize the post-purchase customer experience, ensuring fast, high-quality, and personalized support - Identify and eliminate operational inefficiencies that lead to refunds, chargebacks, and customer dissatisfaction - Build and implement scalable systems and workflows, leveraging AI to improve speed and efficiency - Lead hiring and development for customer support and operational roles - Establish and maintain knowledge systems and documentation to support team scalability - Monitor and improve subscription health and retention performance - Collaborate with fulfillment partners to ensure consistent delivery performance and customer satisfaction - Coordinate cross-functionally with marketing and product teams to ensure smooth product launches and backend readiness - Track and improve key metrics such as refund rate, chargeback rate, and customer satisfaction scores - Transition the business from reactive issue management to a proactive, system-driven operating model