Calling all truly AWESOME people!      About Stranger Soccer    Stranger Soccer (www.strangersoccer.com) is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1 sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the #1 way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa.      Role    The selected candidate(s) will work closely with the Business Owner and a small team to manage day to day operations of the Stranger Soccer Durban business, focused on inventory and revenue management, customer experience and service, and other ad hoc initiatives. We are looking for a dynamic and hospitality-oriented team player!

Calling all truly AWESOME people!      About Stranger Soccer    Stranger Soccer (www.strangersoccer.com) is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1 sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the #1 way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa.      Role    The selected candidate(s) will work closely with the Business Owner and a small team to manage day to day operations of the Stranger Soccer Durban business, focused on inventory and revenue management, customer experience and service, and other ad hoc initiatives. We are looking for a dynamic and hospitality-oriented team player!

• Execute collection transactions (Pay-ins), disbursements (Payouts), and corporate reconciliations in accordance with defined procedures. • Manage and validate daily operational cutoffs, verifying results and ensuring resolution of any differences or rejections. • Process the upload and exchange of operational files, ensuring data integrity for each import/export. • Record and retain evidence of all executed operations for proper document control. • Coordinate with Customer Support to provide operational responses regarding the status of transactions or processes. • Follow and promote information security and data protection regulations (SI, PDP, PLAFT, etc.).

• Own monthly leadership sync meetings with clients to ensure alignment, gather feedback, and address strategic concerns • Serve as a senior touchpoint for client feedback • Monitor client goal attainment including cost per qualified appointment, show rates, close rates, and overall ROI • Proactively identify at-risk accounts and develop intervention strategies before churn occurs • Manage and coach paid media strategists running client campaigns • Review daily performance reports and hold media buyers accountable to key metrics • Run weekly team meetings to review performance and share best practices • Build structure, create cadence, and set clear expectations • Collaborate with the project management function overseeing creative production • Own client retention and satisfaction metrics • Ensure bi-weekly client reports are delivered 24 hours before scheduled calls • Track and report on key metrics including cost per appointment, show rates, and budget pacing • Document and systematize operations processes to enable scale • Build training materials and onboarding documentation for new team members • Create decision-making frameworks that enable team autonomy while maintaining quality standards • Identify opportunities to improve efficiency without sacrificing client outcomes