• Own the overall project schedule both internally and externally • Timely responses to our clients, ensuring they are never left wondering what is happening with the work • The main point of contact for our clients, ensuring there is never a surprise on their end • Providing weekly status reports for our clients which include any risks or blockers the team is encountering • Ensure the Bunsen team is always aware of what is on deck on a daily, weekly and monthly basis • Ability to succinctly capture client feedback and turn it into actionable tasks for the Bunsen team • Driver of approvals, ensuring clients know when approvals are needed • Can own a budget and ensure that the right people are in place at the right time • Highlight risks to a project early and often with leadership

• Develop comprehensive project plans by defining project scope, objectives, and deliverables. • Create detailed work breakdown structures (WBS) and project schedules, ensuring alignment with business goals and client expectations. • Allocate resources efficiently and effectively, including team members, budget, and technology assets. • Monitor resource utilization and make necessary adjustments to meet project goals. • Leverage your technical background to understand project requirements, technical challenges, and development processes. • Collaborate with technical teams to make informed decisions and provide guidance on technical aspects of the project. • Identify project risks and develop mitigation strategies. • Proactively manage risks to minimize their impact on project timelines and deliverables. • Maintain clear and open communication with project stakeholders, including clients, team members, and senior management. • Provide regular updates on project status, issues, and progress. • Effectively manage project scope changes by evaluating their impact, obtaining necessary approvals, and adjusting project plans as needed. • Create and maintain project documentation, including project plans, status reports, risk assessments, and other relevant materials. • Identify relevant RFPs, RFQs, and EOIs. • Prepare, submit, and manage tender documents in compliance with regulatory requirements. • Craft compelling and detailed proposals to secure government contracts. • Lead and motivate cross-functional teams, fostering a collaborative and productive work environment. • Provide guidance and support to team members to help them achieve their best performance. • Plan the release of project deliverables and manage the release lifecycle. • Coordinate the release schedule and resources required, considering third-party applications, defect backlogs, planned releases, and infrastructure updates. • Identify risks that can delay the release and manage them to ensure the scope, schedule, and quality of the release are not affected. • Track the progress and identify issues, continuously working to improve the release process. • Ensure releases are planned according to requirements and budget. • Schedule release readiness reviews before deployment and milestone reviews after each release. • Create implementation and deployment plans according to the release schedule. • Provide weekly updates on release activities.

• Develop comprehensive project plans, define project scope, objectives, and deliverables. • Create detailed work breakdown structures (WBS) and project schedules, ensuring alignment with business goals and client expectations. • Allocate resources efficiently and effectively, including team members, budget, and technology assets. • Monitor resource utilization and make adjustments as necessary to meet project goals. • Leverage your technical background to understand project requirements, technical challenges, and development processes. • Collaborate with technical teams to make informed decisions and provide guidance on technical aspects of the project. • Identify project risks and develop mitigation strategies. Proactively manage risks to minimize their impact on project timelines and deliverables. • Maintain clear and open communication with project stakeholders, including clients, team members, and senior management. • Provide regular updates on project status, issues, and progress. • Effectively manage project scope changes by evaluating their impact, obtaining necessary approvals, and adjusting project plans as needed. • Create and maintain project documentation, including project plans, status reports, risk assessments, and other relevant materials. • Lead and motivate cross-functional teams, fostering a collaborative and productive work environment. • Provide guidance and support to team members to help them achieve their best performance. • Ensure that client expectations are met or exceeded, and maintain strong client relationships through effective communication and project delivery. • Plan the release of project deliverables and release life cycle. • Communicate the project-related tasks such as plans, timelines, requirements, etc. between different teams. • Coordinate the release schedule and resources required depending upon the third-party applications, defect backlogs, planned releases, and infrastructure updates. • Identify the risks that can delay the release and manage them, such that the scope scheduled, and quality of the release is not affected. • Track the progress and find issues, if any. • Always work to improve the process of release. • Make sure that the release is planned, according to the requirements and budget. • Schedule the release readiness reviews before deployment and milestone reviews after each release. • Create plans for the implementation and deployment as per the release schedule. • Plan and give weekly updates on the release activities.

• Maintain a detailed understanding of the InEvent platform and services to assist clients with questions while constantly suggesting the best solution and course of action for their project(s) • Review client concerns and seek to improve all aspects of the client experience with the company • Constantly promote the value of the InEvent platform and upselling through customer/client experience • Grow and expand clients platform usage within their organization • Suggest optimization of existing processes within all Customer Success initiatives • Mentor and coach Customer Success trainers when collaborating on the biggest Enterprise accounts from your portfolio