Lexitas logo
Lexitas

Reliability Proven. Trust Earned.

Scheduling Specialist

Call Center RepresentativeCall Center RepresentativeFull TimeRemoteEntry LevelTeam 501-1,000H1B SponsorCompany SiteLinkedIn

Location

Worldwide

Posted

117 days ago

Salary

$20 - $23 / hour

Seniority

Entry Level

No structured requirement data.

Job Description

Scheduling Specialist

Lexitas

Title: Scheduling Specialist Job Description: LOCATION: This is a full-time, Remote position. Lexitas provides a fully equipped home office setup, including a company-issued laptop. PAY RANGE: $20-$23/hr Join a High-Growth Legal Services Leader ABOUT THE ROLE: The Scheduling Specialist is a key front-office contributor responsible for answering and directing inbound calls, managing schedules and resources, and serving as a trusted point of contact for clients and internal teams. In this role, you’ll handle client orders, resolve inquiries and concerns, and provide advanced support related to billing, products, services, and deliverables. You’ll work closely with scheduling leadership, sales, and department heads to ensure seamless coordination and a consistently positive client experience. Lexitas is a rapidly growing national provider of legal and corporate support services, including court reporting, medical record retrieval, process service, and legal talent. Built on a foundation of trust, professionalism, and innovation, Lexitas delivers customized solutions with unmatched personal service to clients across the U.S. and internationally. KEY RESPONSIBILITIES: - Answer and direct inbound calls from clients and internal personnel with professionalism and efficiency - Assist with scheduling management, job requests, and allocation of resources - Monitor client job requests and proactively communicate issues or updates - Enter and maintain accurate data, including notices, attorney and firm details, and reporter/videographer information - Track resource backlogs and jobs in progress to ensure timely completion - Collaborate with Scheduling Managers and Specialists to resolve and prevent client issues - Handle customer service calls with a focus on first-contact resolution - Communicate with clients via phone and email regarding transcripts, exhibits, video products, and order status - Troubleshoot client concerns to identify root causes related to transcripts, exhibits, video, or billing - Resolve service and billing requests, including cost estimates, invoices, payments, repository access, and product delivery issues - Obtain completed transcript and video order forms and confirm client product requests - Escalate unresolved inquiries to appropriate departments when necessary - Support the sales team by identifying new leads or potential client concerns - Document and report customer feedback, inquiries, and satisfaction trends to management - Perform additional duties as assigned WHAT YOU’LL BRING: - A strong commitment to delivering exceptional customer service to attorneys and paralegals - Clear, professional written and verbal communication skills - Outstanding organizational skills with a keen attention to detail - A strong work ethic and the ability to remain calm under pressure - Proven multitasking skills in a deadline-driven environment - Comfort working independently as well as collaboratively across teams - Flexibility to work occasional overtime as business needs require - High reliability, punctuality, and professionalism - Proficiency in Microsoft Outlook, Word, and Excel, with the ability to quickly learn new software QUALIFICATIONS: - High school diploma or equivalent required - Minimum of 1 year of experience as a Scheduling Specialist or within the court reporting industry - Working knowledge of HIPAA regulations and compliance requirements - Demonstrated adherence to compliance policies and best practices - A collaborative, team-oriented mindset with a focus on continuous improvement SUPERVISORY RESPONSIBILITIES This role is not a supervisor position. LANGUAGE SKILLS Ability to effectively present information and respond to questions from internal and external customers whose first language is English. CERTIFICATES, LICENSES, REGISTRATIONS None PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type and use mouse; reach with hands and arms; and talk and/or hear. The employee is required to sit for extended periods of time. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment in a clerical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. TRAVEL REQUIREMENTS This position does not require travel. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to the job at any time with or without notice. AAP/EEO STATEMENT Lexitas prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender identity, sexual orientation or any other legally protected status. EOE Employer/Vet/Disabled. If you require reasonable accommodation in the application process, please contact Human Resources for assistance. All other applications must be submitted online. Job Details Pay Type Hourly Hiring Min Rate 20 USD Hiring Max Rate 23 USD

Related Categories

Related Job Pages

More Call Center Representative Jobs

Mass General Brigham logo

Registered Nurse

Mass General Brigham

Mass General Brigham connects a full spectrum of care across a system of academic medical centers, specialty and community hospitals, physician networks, a heal

Title: Per Diem RN - Same Day Surgery WDH Location: Dover-NH time type Part time job requisition id RQ4058755 Site: Wentworth-Douglass Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Accountable for interpreting the plan of medical care, assessment of patients' clinical decision-making regarding nursing care, assuring nursing care is provided in a safe and competent manner, providing individualized nursing care, and evaluating nursing care for groups of patients. Does this position require Patient Care? Yes Essential Functions -Maintain accurate, detailed reports, and records. -Administer medications to patients and monitor patients for reactions or side effects. -Record patients' medical information and vital signs. -Monitor, record, and report symptoms or changes in patients' conditions. -Consult and coordinate with healthcare team members to assess, plan, implement, or evaluate patient care plans. -Modify patient treatment plans as indicated by patients' responses and conditions. Qualifications Education Associate's Degree Nursing required or Bachelor's Degree Nursing preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Registered Nurse [RN - State License] - Generic - HR Only required Basic Life Support [BLS Certification] - Data Conversion - Various Issuers required Advanced Cardiovascular Life Support [ACLS (AHA)] - American Heart Association (AHA) preferred Neonatal Resuscitation Certification [NRP] - American Academy of Pediatrics (AAP) preferred Pediatric Advanced Life Support Certification [PALS] - Data Conversion - Various Issuers preferred Experience Clinical nursing experience 0-1 year required. Knowledge, Skills and Abilities - Familiarity with the principles and skills needed for practical nursing to provide patient care and treatment. - Knowledgeable of the care required by respective age groups for which care is being provided. - Ability to maintain confidentiality and secure sensitive information. - Knowledge of medical terminology. - Excellent verbal and communication skills. - Ability to accurately screen and triage acute patients. Additional Job Details (if applicable) Physical Requirements - Standing Frequently (34-66%) - Walking Frequently (34-66%) - Sitting Occasionally (3-33%) - Lifting Frequently (34-66%) 35lbs+ (w/assisted device) - Carrying Frequently (34-66%) 20lbs - 35lbs - Pushing Occasionally (3-33%) - Pulling Occasionally (3-33%) - Climbing Rarely (Less than 2%) - Balancing Frequently (34-66%) - Stooping Occasionally (3-33%) - Kneeling Occasionally (3-33%) - Crouching Occasionally (3-33%) - Crawling Rarely (Less than 2%) - Reaching Frequently (34-66%) - Gross Manipulation (Handling) Frequently (34-66%) - Fine Manipulation (Fingering) Frequently (34-66%) - Feeling Constantly (67-100%) - Foot Use Rarely (Less than 2%) - Vision - Far Constantly (67-100%) - Vision - Near Constantly (67-100%) - Talking Constantly (67-100%) - Hearing Constantly (67-100%) Remote Type Onsite Work Location 789 Central Avenue Scheduled Weekly Hours 0 Employee Type Per Diem Work Shift Day (United States of America) Pay Range $32.29 - $62.57/Hourly Grade 6NTEMP At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

New Hampshire
$32 - $62 / hour

Registered Nurse - Surgery

Saint Luke's Health System Kansas City

Saint Luke's Health System Kansas City is a nonprofit, faith-based healthcare system based in Kansas City, Missouri. It traces its roots back to the late 1800s

Title: Registered Nurse - Surgery Location: Saint Luke's South Hospital | 12300 Metcalf Ave | Overland Park | KS time type Full time job requisition id JobReq0056732 Job Description: Ready to love where you work and still have a life outside of it? Join us as an RN in Surgery and discover the work-life balance you've been waiting for! - Opportunity to work remotely 2 days a week after your 90 day introductory period! - RN MO and KS, or compact license required - BLS required - M-F Days; 8 hour shifts - Time split between South and East locations - Looking for a strong team player with a positive attitude who can clearly communicate with patients in person and over the phone. - Bachelor's degree preferred - 3-5 years experience preferred - Experience in procedures/preop/PACU/ GI Lab and/or clinic preferred. The Opportunity Our Surgical Team is seeking a RN to join their team! You will primarily be responsible for phone triage but will eventually assist in coordinating patient care including: patient teaching, discharging, and care planning. In clinic setting, provides professional nursing care for clinic patients following established standards and practices. Responsible for telephone triage, patient flow, and coordination of patient care. Schedules emergent need patient appointments, identifies learning needs for patients and families, provide advice and recommendations, inserts intravenous access with medication administration and duties as assigned based on clinic need. Delegates tasks to clinical staff in accordance with demonstrated competencies and consideration to Scope of Practice. Subject matter expert for patient education, assessment, interpretation, and documentation of patient care and testing. Enters admission orders as directed by provider. Responsible for managing expired samples. Able to work in a team atmosphere as well as autonomously. Excellent customer service skills and professional demeanor at all times. May be responsible for covering Medical Assistant job duties, LPN job duties, or other office duties as needed Why Saint Luke’s? - We believe in work/life balance. - We are dedicated to innovation and always looking for ways to improve. - We believe in creating a collaborative environment where all voices are heard. - We are here for you and will support you in achieving your goals. #LI-CK2 Job Requirements Applicable Experience: Less than 1 year Basic Life Support - American Heart Association or Red Cross, Registered Nurse - Various Associate Degree Job Details Full Time Day (United States of America) The best place to get care. The best place to give care. Saint Luke’s 12,000 employees strive toward that vision every day. Our employees are proud to work for the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke’s means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter.

Kansas
University of Southern California logo

Patient Access Liaison II - Access Center - Full Time 8 Hour Days (Non-Exempt) (Union)

University of Southern California

USC is a leading private research university located in Los Angeles, with a diverse community of students, faculty, and staff across multiple campuses and global locations. USC offers a dynamic work environment and the opportunity to contribute to meaningful work that supports education, research, and service. ITS is focused on creating a workplace where employees can develop their skills, take pride in their work, and grow within the organization. USC’s ITS organization represents a diverse and collaborative team committed to delivering secure and innovative IT services.

Full TimeRemoteTeam 5,001-10,000

Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The Patient Access Liaison II will also be responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage to advise patient of any estimated financial responsibility. The Patient Access Liaison II will also perform data entry, ensure data integrity, and reconcile as needed. Essential Duties - 1. Demonstrates competency in the quality of work and knowledge of a Patient Access Representative. - 2. Strives for first call resolution and demonstrates high level of customer service. - 3. Maintains warm, courteous and professional behavior in accordance with the USC/Keck customer service standards while interacting with contacts, both internal and external. - 4. Maintains consistent accuracy in all tasks associated with job role and tasks and responsibilities daily. - 5. Exhibits collegial and professional demeanor in all interactions. - 6. Contributes effectively as a productive team member to the Patient Access Center and USC/Keck. - 7. Follows USC/Keck Communications standard and policy. - 8. . Accepts alternate assignments to any area within the organization as assigned by Management. - 9. Expected to work from home as/when organizationally deployed, following the departmentally established guidelines and expectations for remote work. - 10. Other duties as assigned. - 11. May page physicians as dictated by internal procedures, correctly, professionally and in a timely manner. - 12. May perform follow up checks with all open pages while on shift and before leaving shift - 13. Demonstrates proficiency in ensuring that all information housed within the Call Management system and Qgenda is sent for updates to management and readily accessed when needed. - 14. Answers, screens and directs incoming and outgoing telephone calls, electronic messages, omnichannel contacts and other web-based communications using the organizational communications management system. Transfers telephone calls to the appropriate department or medical personnel. - 15. Processes messages following departmental procedure and ensuring compliance with HIPAA regulations. - 16. Utilizes organizationally defined systems to perform patient communication. - 16. Performs scheduling functions, to include scheduling, rescheduling cancelations and confirmations of appointments using organizational scheduling system. - 17. Creates and maintains medical data and reconciles to patient appointment records. - 18. Coordinates care with patient coordinators, nurses and physicians to secure appointments for patients and referring physicians. - 19. Performs data entry and maintains data bases for bumps and cancellations. - 20. Verifies insurance coverage using organizationally defined process. May determine if patient’s insurance is contracted with USC and advise patient of any estimated financial responsibility. - 21. Using USC/Keck defined guidelines, and at their discretion, carries out Service Recovery activity, and/or escalate to any Level 3/Lead or Supervisor within the Patient Access Center. Required Qualifications: - Req High school or equivalent - Req 2 years Minimum two (2) years of experience working in a call center, customer service and/or healthcare department/ environment (or combination of that equals two or more years) - Req Demonstrated interpersonal skills. - Req Ability to multi-task. - Req Excellent verbal and written communication skills. Preferred Qualifications: - Pref Associate's degree Associates’ or Bachelors’ degree in healthcare, business or operations field strongly preferred. - Pref Specialized/technical training Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant. - Pref Knowledge of HIPPA compliance and various health insurance types preferred. - Pref Knowledge of medical terminology strongly preferred. - Pref Demonstrated knowledge of high-level computer literacy with practice management scheduling systems preferred. - Pref Bilingual: Spanish, Chinese and other languages preferred. Required Licenses/Certifications: - Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) The hourly rate range for this position is $21.00 – $33.15. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law. - Notice of Non-discrimination - Employment Equity - Read USC’s Clery Act Annual Security Report - USC is a smoke-free environment - Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: https://wd5.myworkday.com/usc/d/inst/1$9925/9925$144635.htmld

United States
$21 - $33 / hour
ChenMed logo

Registered Nurse

ChenMed

Transforming the lives of our most vulnerable populations with affordable VIP care

Full TimeRemoteTeam 1,001-5,000Since 1970H1B Sponsor

Title: Registered Nurse - Remote- Telehealth- part time Location: Remote, United States Job Description: We're unique. You should be, too. We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We're different than most primary care providers. We're rapidly expanding and we need great people to join our team. The Registered Nurse 1, Care Line, is responsible for providing telephonic triage directional patient care advice for general and specific illnesses, health related issues, client counseling, patient advocacy, health education and referral and resource management to ChenMed patients and their families. Providing on-call coverage, the incumbent in this role provides remote clinical advice and assessments within license and as possible given technology and medium. The registered nurse collaborates with primary caregivers and others on the interdisciplinary care plan team to provide a team approach of care. The schedule for this position is as follows: Wednesdays Thursdays and Fridays 1700-2100 Saturdays 0800-1200 Sundays 0800-1600 ESSENTIAL JOB DUTIES/RESPONSIBILITIES: - Connects with patients via phone or video call. Interviews and questions patients to collect health history and uses a computer system to record and store comprehensive and focused data relating to the health needs of patients and families. - Provides health assessment and treatment solutions, monitors patient health and at-home care, aids in emergency scenarios and promotes patient wellness. - Based on technology available, monitors a patient's blood oxygen levels, heart rate, respirations, blood pressure and blood glucose as well as other assessment measures. - With the help of video chatting, identifies patient's symptoms and conditions. Analyzes data to determine the appropriate health maintenance and identify appropriate outcomes for patient and family. - Collaborate with on-call providers as needed to support expected clinical outcomes for the patient and family. - Evaluates and documents progress toward the anticipated outcome. Assist in ensuring achievement of optimal patient outcomes using Telemedicine. Documents interventions in a readable, understandable language. - Aids in enhancing the quality and efficacy of the organization's telehealth practices and professional nursing practice through successful utilization and improvement of outcomes that demonstrate program efficacy. - Utilizes appropriate resources to plan and provide services that are safe, effective and fiscally responsible. - Performs other duties as assigned and modified at manager's discretion. EDUCATION AND EXPERIENCE CRITERIA: - Associate Degree in Nursing required, Bachelor's Degree in Nursing preferred - Nurse Licensure Compact multistate license required - Michigan and Illinois Nurse Licensure required within 90 days of hire, ability to obtain additional licenses as requested by the organization within 90 days of hire - Basic Life Support (BLS) certification from the American Heart Association or American Red Cross required - Minimum of 3 years acute clinical nursing work experience working in emergency services, urgent care, or geriatric care highly preferred - Minimum of 1 year virtual care experience preferred - Must reside within the Continental United States where company is established as a legal business entity PAY RANGE: $64,583 - $92,262 Salary The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions. EMPLOYEE BENEFITS We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day. #LI-Remote

Worldwide
$64.6K - $92.3K / year