• Own all phases of complex, cross-functional digital programs — from inbound ticket management, to planning through delivery — with a clear understanding of vision, scope, objectives, timelines, business value, and resource requirements. • Develop holistic program plans composed of multiple project plan documents, including business requirements, technical specifications, schedules, funding, and resource plans. • Track milestones, tasks, and deliverables; provide timely status updates to stakeholders and senior executives; and proactively identify and mitigate risks and dependencies. • Lead process improvement initiatives to increase efficiency and delivery quality. • Serve as the strategic bridge between vision and tactical execution, translating high-level business objectives into actionable program roadmaps. • Interface with executives and senior leadership to align on priorities, communicate timelines and approval frameworks, and present program progress and website demonstrations. • Facilitate team discussions, resolve conflict, and remove impediments that block the team's ability to meet project objectives. • Orchestrate the efforts of cross-functional teams — including Creative, IT, PMM, Campaigns, and front-end development — to execute strategic launches, awareness campaigns, website updates, and other digital initiatives. • Partner with internal stakeholders to define desired website functionality and appearance; lead the development team through product development stages and into live deployment. • Work effectively with external agency providers, consultants, and contractors as needed. • Document website development processes and procedures; establish and scale best practices across the digital program. • Introduce mitigation tactics to minimize project delivery risks and drive continuous improvement across programs.

Manage resource-loaded project schedules for civil/structural engineering projects, coordinate cross-functional teams, and lead program management activities to ensure successful project execution and alignment with deliverables and milestones.

• Directly support the General Manager in building and growing Remote Embedded product, ensuring alignment with strategic objectives • Develop and project manage Remote Embedded partners' implementation timeline, and operational work streams (in close collaboration with the Partners' teams) • Lead the planning, tracking and completion of all project tasks throughout the partner onboarding and implementation process — including but not limited to: • Develop and oversee the project schedule and lead regular meetings with operational leads to build workflows not supported by integration • Document, coordinate and monitor progress of partner, including ensuring all requirements are met • Coordinate internal resources as required across various departments including Product, Legal, Finance, Sales, Partnerships, Growth, Customer Experience and Operations, to drive Embedded partner success • Work closely with the Product, Operations, and other teams to understand and communicate the timing of deliverables necessary to keep partners unblocked and drive project to release on time with high quality • Help partner sales, support, and customer success teams understand product features and benefits • Communicate project plan, deployment progress, execution, and delivery using relevant reporting tools and dashboards; create visibility on status of all open issues, action items, dependencies, and timelines for deliverables • Own the day-to-day relationship with the partner during the implementation phase, ensuring questions are directed to and addressed by the appropriate internal teams efficiently • Identify and understand project risks, coordinate with respective teams as applicable to mitigate and resolve • Develop and execute strategies to continuously improve partner and customer satisfaction, meet revenue targets, and scale team operations (in collaboration with Product, Engineering, Partnerships, Customer Experience and Operations) • Contribute to the development of integration best practices, training materials and Remote’s internal and external collateral • Work with GM, Partnerships, and Product Marketing to package implementation best practices and integrate these in partner value prop for future partners • Develop clear and accurate implementation guide covering technical, GTM, and operational implementation (in collaboration with Partner Solution Architect) • Develop and maintain a comprehensive documentation system that organizes partner interactions, including FAQs, workflows, dependencies, and blockers • Work with other teams to populate the partner knowledge base and partner portal

• Directly support the General Manager in building and growing Remote Embedded product, ensuring alignment with strategic objectives • Develop and project manage Remote Embedded partners’ implementation timeline, and operational work streams (in close collaboration with the Partners’ teams) • Lead the planning, tracking and completion of all project tasks throughout the partner onboarding and implementation process — including but not limited to: • Develop and oversee the project schedule and lead regular meetings with operational leads to build workflows not supported by integration • Document, coordinate and monitor progress of partner, including ensuring all requirements are met • Coordinate internal resources as required across various departments including Product, Legal, Finance, Sales, Partnerships, Growth, Customer Experience and Operations, to drive Embedded partner success • Work closely with the Product, Operations, and other teams to understand and communicate the timing of deliverables necessary to keep partners unblocked and drive project to release on time with high quality • Help partner sales, support, and customer success teams understand product features and benefits • Communicate project plan, deployment progress, execution, and delivery using relevant reporting tools and dashboards; create visibility on status of all open issues, action items, dependencies, and timelines for deliverables • Own the day-to-day relationship with the partner during the implementation phase, ensuring questions are directed to and addressed by the appropriate internal teams efficiently • Identify and understand project risks, coordinate with respective teams as applicable to mitigate and resolve • Develop and execute strategies to continuously improve partner and customer satisfaction, meet revenue targets, and scale team operations (in collaboration with Product, Engineering, Partnerships, Customer Experience and Operations) • Contribute to the development of integration best practices, training materials and Remote’s internal and external collateral • Work with GM, Partnerships, and Product Marketing to package implementation best practices and integrate these in partner value prop for future partners • Develop clear and accurate implementation guide covering technical, GTM, and operational implementation (in collaboration with Partner Solution Architect) • Develop and maintain a comprehensive documentation system that organizes partner interactions, including FAQs, workflows, dependencies, and blockers • Work with other teams to populate the partner knowledge base and partner portal