Vendor Management Support Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress. Our Clinical Solutions team members act with a drug development mindset, applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions we shape. Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to deliver – for one another, our customers, and, most importantly, for those in need. Discover what your 25,000 future colleagues already know: Why Syneos Health • We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program. • We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life. • We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress. Job Responsibilities Get to know Syneos Health Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients. No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health. http://www.syneoshealth.com Additional Information Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Role Description The Client Services Manager (CSM) manages the client lifecycle from post-sale, through the implementation phase, and on an ongoing basis throughout the client contract period(s). The CSM is highly focused on the success and satisfaction/experience of each client within his/her assigned panel of clients, with the goal of retaining clients who will serve as positive references and growing our business with them. - Responsible for managing and providing leadership internally across departments to ensure contractual obligations are met. - Developing and implementing strategies to build trusted client relationships and open communication channels. - Monitoring, analyzing, and interpreting leading indicators and performance trends. - Overseeing internal efforts to deliver on client commitments with excellence. Qualifications - 5-7+ Years of Experience Related to Managed Care, Health Plans, Government Programs, and/or Client Management - Bachelor’s Degree - Proven client services experience at the executive level, delivering client-focused solutions - Proven abilities in successfully executing complex projects on-time and within budget - Ability to work cross-functionally to deliver superior results - Ability to listen effectively to client needs and influence business outcomes - Ability to establish immediate credibility with clients; think strategically and analytically while seeking innovative solutions to complex technical and business problems - Demonstrated ability to credibly communicate, present and influence effectively at all levels of the organization - Proven ability to manage multiple priorities while paying strict attention to detail - Thrive in a “time sensitive” environment and adaptable to change without compromising quality of work - Effective negotiating skills while reaching amicable resolutions - Sharp analytical, technical, problem-solving, and decision-making skills Requirements - Responsible for nurturing and advancing business relationships with key personnel, including executive and C-suite level contacts. - Serves as an official interface between Centauri and the client, ensuring timely, company-wide responsiveness to client needs. - Manages all new and expansion client implementations and coordinates efforts with internal leadership. - Creates and manages implementation project plans. - Leads multiple teams tasked with implementation deliverables. - Aligns internal and client objectives/goals/expectations. - Identifies and solves problems, reviews and monitors performance. - Responsible for oversight, monitoring, and reporting of all service level metrics and requirements. - Manages the creation, review, and interpretation of ad hoc, monthly client performance reports and quarterly financial reports. - Maintains a current, comprehensive understanding of features and benefits for all divisional services and solutions. - Engages in consultative education/discussions which may broaden the scope of service offerings. - Collaborates with clients and internal teams to initiate, develop, and implement product and/or service enhancements. Benefits - Comprehensive medical, dental, vision, and prescription coverage - Wellness program supporting overall well-being - Company-paid basic life and AD&D insurance - 401(k) plan with company match - Tuition reimbursement opportunities - Paid time off for vacation and illness - Six paid company holidays - Floating holiday - Company-paid training and computer equipment - Performance-based bonus program - Paid time off for volunteer activities - Employee referral bonus program - Career development and training opportunities, including leadership growth

Department: Marketing Reports to: Director of Sales Administration Location: Remote (U.S.) Field & Stream is seeking a Presale Coordinator to support the sales team by contributing to the development of sales proposals, packaging integrated programs, and helping move opportunities from concept to close in a rapidly evolving outdoor lifestyle brand spanning media, commerce, and experiences. ABOUT FIELD & STREAM Field & Stream is the world's leading outdoor lifestyle brand. With origins dating back to 1871, F&S has taught a nation to hunt and fish, to camp and explore, to survive and thrive in the outdoors—all while leading the charge to conserve and fight for wildlife and wild places. The secret to our longevity is simple: Hunters and anglers love a great story—and nobody tells one better than Field & Stream. In 2024, the legacy brand was unified under the same ownership for the first time in its history, including key investors and country music artists Eric Church and Morgan Wallen. Now embarking on a new chapter, the next generation of Field & Stream includes a return to print, a membership community, new collections of apparel, upholstered furniture and a variety of other products, a music festival, hunting and fishing Excursions Powered by BirdDog, a lodge in Bozeman, MT, and much more. For more information visit www.fieldandstream.com. ABOUT THE ROLE The Presale Coordinator supports the sales organization by developing proposals, sales materials, and deal packaging that enable the sales team to move opportunities from concept to close quickly and efficiently. This role partners closely with sales, marketing, editorial, and production to translate client needs into compelling programs and deliverables. This is a highly execution-focused role that supports senior sales and marketing stakeholders, with opportunities to contribute to ideation and program packaging. This position plays a critical role in increasing seller productivity and improving proposal turnaround time. WHAT YOU WILL DO - Develop sales proposals, decks, and custom presentations for client opportunities - Package branded content, partnerships, and media programs into client-ready materials - Coordinate with editorial, marketing, and production teams to gather inputs for proposals - Support RFP responses and ensure timely submission of materials - Maintain and update sales collateral, case studies, and product one-sheets - Help standardize proposal templates and pricing frameworks - Assist with ideation and packaging for integrated brand partnerships - Track proposal pipeline and support sellers in moving deals forward WHO YOU ARE Field & Stream is seeking a highly-motivated individual who enjoys working in a fast-paced, but disciplined, entrepreneurial environment. The ideal candidate will have experience in media sales support, marketing, or proposal development. This role also requires the following capabilities: - Strong writing and presentation skills with a sharp eye for detail and storytelling - Highly organized with the ability to manage multiple projects and tight deadlines simultaneously - Collaborative mindset with the ability to work cross-functionally across sales and creative teams - A results-oriented mindset focused on accelerating proposal turnaround, elevating client presentations, enabling sellers to spend more time selling, and contributing to stronger win rates - Strong problem-solving skills with a willingness to learn new tools and approaches YOUR QUALIFICATIONS Required - A bachelor’s degree in marketing, business, or a relevant field - 2+ years of experience in media sales support, marketing, or proposal development - Experience building polished, client-ready decks and proposals (PowerPoint, Google Slides, Keynote) - Ability to manage multiple deadlines in a fast-paced sales environment - Strong communication and stakeholder management skills Preferred - Prior experience in a start-up environment Equal Employment Opportunity: Field & Stream is an equal employment opportunity employer and complies with all applicable laws prohibiting discrimination based on race, color, creed, religion, sex, age, national origin or ancestry, physical, medical or mental disability or condition (including, without limitation, HIV and AIDS), developmental disability, handicap, denial of family and medical care leave, denial of pregnancy leave, domestic partner status, status as a victim of sexual or domestic violence (or familial relationship to such victim), veteran status, marital status, sexual orientation, arrest records, citizenship status, criminal history that has been expunged, unfavorable discharge from the military, or any other basis protected by federal, state or local laws.

Work Location: Remote Home Office About Us At Verified Credentials our mission is to provide a remarkable client experience with a spirit of service, commitment, and excellence in all that we do. As a leading background screening company and pioneer in the industry we have an open and inclusive company culture and welcomes applications from individuals of all backgrounds. Verified Credentials fosters and maintains a culture of active engagement and collaboration among a geographically dispersed workforce across the country who work with a high degree of autonomy. We are growing and seeking a dynamic individual who is willing to put forward and execute on new ideas. Your knowledge, skills and abilities will be valued and respected, and you will have the opportunity to make a real difference. Primary Purpose of the Job The service liaison between the client and Verified Credentials. Delivers exceptional client-centric service by delivering prompt and effective solutions, through clear communication, reducing the need for repeat inquiries, and striving for all support related interactions to be resolved on the first contact. Supervisory Responsibility Does not directly supervise team members. Essential Duties - Develop and maintain positive client relationships by working as part of a team to manage inbound and outbound client calls, emails, and chat in a professional manner and per training guidelines. - Utilize resources to personalize interactions with clients while using a proactive and positive approach. - Respond promptly to incoming calls, voicemails, emails, and chat inquiries. - Effectively track and disposition incoming calls, emails, and chats in the organization's CRM system. - Resolve requests, problems, orders, and technical issues promptly and accurately to retain our clients' service and loyalty. - Keep leadership informed of issues or inquiries that indicate potential client dissatisfaction. - Process drug testing and health screening service orders in a compliant manner that meets or exceeds departmental standards. - Provide additional service recommendations to existing accounts. - Accepts coaching and feedback and takes necessary steps to improve performance through commitment to learning and growth. - Stay informed of current policies and procedures. - Continue professional development through ongoing training and education, along with cross training to aid other operational departments. - Other duties as assigned. Required Skills: - Self-motivated, eager to take initiative, and committed to delivering exceptional client experiences. - Positive team play with excellent interpersonal skills to engage professionally with clients and business units. - Strong written and verbal communication, problem solving, and multi-tasking abilities. - Intermediate proficiency in Microsoft Suite with the ability to interpret reports and provide insight to clients. Required Education and Experience - High school diploma or GED equivalent - 1-2 years' experience in client service and data entry. Physical and Mental Demands - Maintain a professional demeanor, attitude, and appearance. - Prolonged periods of sitting and standing at a desk and while working on a computer. - Ability to lift up to 10 pounds on an occasional basis. - Regular and predictable attendance. - Regular interaction with other team members, including spontaneous and planned video meetings. - Ability to effectively perform responsibilities under occasionally stressful situations, including meeting daily, weekly, monthly, quarterly, and/or annual standards and workload expectations. - Ability to simultaneously manage multiple interaction channels including phone calls, emails, and chats while maintaining a high level of quality and productivity. - Ability to work any shift and required overtime based on business needs. This job description does not include the marginal functions of the job that are incidental to the performance of fundamental job duties. All duties and responsibilities, including regular and reliable attendance, are essential job functions and are a requirement. To perform this job successfully, the team member must possess the skills, aptitudes, and abilities to perform each duty proficiently, with or without reasonable accommodation. The requirements listed in this job description are the minimum levels of knowledge, skills, or abilities necessary for the job, with or without reasonable accommodation. This job description is subject to modification at any time.