Work Location: Remote Home Office About Us At Verified Credentials our mission is to provide a remarkable client experience with a spirit of service, commitment, and excellence in all that we do. As a leading background screening company and pioneer in the industry we have an open and inclusive company culture and welcomes applications from individuals of all backgrounds. Verified Credentials fosters and maintains a culture of active engagement and collaboration among a geographically dispersed workforce across the country who work with a high degree of autonomy. We are growing and seeking a dynamic individual who is willing to put forward and execute on new ideas. Your knowledge, skills and abilities will be valued and respected, and you will have the opportunity to make a real difference. Primary Purpose of the Job The service liaison between the client and Verified Credentials. Delivers exceptional client-centric service by delivering prompt and effective solutions, through clear communication, reducing the need for repeat inquiries, and striving for all support related interactions to be resolved on the first contact. Supervisory Responsibility Does not directly supervise team members. Essential Duties - Develop and maintain positive client relationships by working as part of a team to manage inbound and outbound client calls, emails, and chat in a professional manner and per training guidelines. - Utilize resources to personalize interactions with clients while using a proactive and positive approach. - Respond promptly to incoming calls, voicemails, emails, and chat inquiries. - Effectively track and disposition incoming calls, emails, and chats in the organization's CRM system. - Resolve requests, problems, orders, and technical issues promptly and accurately to retain our clients' service and loyalty. - Keep leadership informed of issues or inquiries that indicate potential client dissatisfaction. - Process drug testing and health screening service orders in a compliant manner that meets or exceeds departmental standards. - Provide additional service recommendations to existing accounts. - Accepts coaching and feedback and takes necessary steps to improve performance through commitment to learning and growth. - Stay informed of current policies and procedures. - Continue professional development through ongoing training and education, along with cross training to aid other operational departments. - Other duties as assigned. Required Skills: - Self-motivated, eager to take initiative, and committed to delivering exceptional client experiences. - Positive team play with excellent interpersonal skills to engage professionally with clients and business units. - Strong written and verbal communication, problem solving, and multi-tasking abilities. - Intermediate proficiency in Microsoft Suite with the ability to interpret reports and provide insight to clients. Required Education and Experience - High school diploma or GED equivalent - 1-2 years' experience in client service and data entry. Physical and Mental Demands - Maintain a professional demeanor, attitude, and appearance. - Prolonged periods of sitting and standing at a desk and while working on a computer. - Ability to lift up to 10 pounds on an occasional basis. - Regular and predictable attendance. - Regular interaction with other team members, including spontaneous and planned video meetings. - Ability to effectively perform responsibilities under occasionally stressful situations, including meeting daily, weekly, monthly, quarterly, and/or annual standards and workload expectations. - Ability to simultaneously manage multiple interaction channels including phone calls, emails, and chats while maintaining a high level of quality and productivity. - Ability to work any shift and required overtime based on business needs. This job description does not include the marginal functions of the job that are incidental to the performance of fundamental job duties. All duties and responsibilities, including regular and reliable attendance, are essential job functions and are a requirement. To perform this job successfully, the team member must possess the skills, aptitudes, and abilities to perform each duty proficiently, with or without reasonable accommodation. The requirements listed in this job description are the minimum levels of knowledge, skills, or abilities necessary for the job, with or without reasonable accommodation. This job description is subject to modification at any time.

Unternehmensbeschreibung Die dpa-infocom GmbH, eine hundertprozentige Tochter der Deutschen Presse-Agentur, entwickelt und produziert maßgeschneiderte redaktionelle Inhalte und technische Lösungen für das Web, für mobile Anwendungen und andere digitale Publikationswege. Wir suchen ab April 2026, zunächst befristet für ein Jahr, einen Werkstudent (m/w/d) für bis zu 20 Std./ Woche im Team Editorial Services, bevorzugt an den Standorten Berlin oder Hamburg. Remote arbeiten innerhalb der Bundesrepublik ist aber möglich. Der Job + Die Verantwortung - Du unterstützt unser Team bei der Produktion von Kurznachrichten, basierend auf dem Nachrichtenmaterial der dpa und über alle Ressorts hinweg Du + Deine Stärken - Du hast ein ausgeprägtes Interesse am Nachrichtenjournalismus - Du hast Erfahrungen im Schreiben von Nachrichten - Du besitzt eine breite und fundierte Allgemeinbildung - Du hast Sprachgefühl und bist rechtschreibsicher in der deutschen Sprache - Du denkst und handelst kundenorientiert - Du hast die Bereitschaft zum flexiblen Einsatz im Schichtdienst, auch an Wochenenden und Feiertagen - Du befindest Dich in einem laufenden Vollzeitstudium Wir + Unsere Kultur - Eine verantwortungsvolle und sehr abwechslungsreiche Tätigkeit in einem interessanten Arbeitsumfeld - Die Möglichkeit zum mobilen Arbeiten - Ein starkes Team mit Raum zur persönlichen Entwicklung und offenem Miteinander - Eine intensive Einarbeitung - Eine attraktive Vergütung inkl. Zuschläge für Schichtarbeit - Wir begrüßen Bewerbungen aller Geschlechter, Ethnien und Lebensformen Klingt gut? Dann freuen wir uns auf Deine Bewerbung (Lebenslauf und aktuelle Immatrikulationsbescheinigung zwingend notwendig) – einfach und schnell über unser Onlineformular. Dein/e HR Ansprechpartner/in Deine Ansprechpartnerin in der Personalabteilung ist Celine Bock.

Position Summary We are currently expanding our team and inviting applications for an Experience Services Coordinator opportunity. In this role, you'll support clients as they prepare for upcoming travel experiences by assisting with planning steps, organizing service-related details, and helping ensure each stage of the coordination process remains clear and on track. This remote position is well suited for individuals who enjoy helping others stay organized, communicating effectively with clients, and contributing to positive service experiences in a flexible virtual environment. Guided onboarding and continued support resources are available for selected candidates. Core Responsibilities - Communicate with clients to gather travel interests, timelines, and planning preferences - Assist with organizing itinerary components such as accommodations, transportation, and activities - Provide updates related to reservation progress and upcoming coordination steps - Help review available travel selections through approved supplier systems - Respond to client questions using phone, email, and secure messaging platforms - Maintain accurate records connected to coordination activity and planning updates What This Opportunity Includes - Flexible scheduling designed for independent workflow - Structured onboarding with continued access to learning resources - Access to established coordination tools and supplier partnerships - Eligibility for travel-related incentives and recognition programs - Opportunities to expand into advanced planning or advisory pathways Preferred Qualifications - Strong communication skills - Reliable organization and attention to important coordination details - Comfort working independently in a virtual setting - Familiarity with web-based communication platforms and online tools - Must be at least 18 years of age or older - Applicants must be authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions

Remote Representative – Build Long-Term Client Relationships Location: US/Canada – 100% Remote Since 1951, we have proudly served working-class families with life, accident, and supplemental health products, protecting members of labor unions, credit unions, associations, and their families. We are seeking representatives to develop long-term relationships with clients and meet them where they are most comfortable — from their homes via Zoom virtual calls. Requirements / Responsibilities / Rewards - Experienced over 20% growth last year, even during the pandemic - Recognized as an essential business - Work Location: US/Canada Suggested Qualifications - Excellent communication skills - Basic computer knowledge - Strong work ethic - Outgoing, fun, energetic personality - Effective time management skills - Leadership and management experience preferred Job Benefits - 100% Work from Home - Weekly pay, based on a suggested schedule for success - Bonus structured contracts - Health insurance reimbursement - Life insurance - Flexible schedule - Retirement plan - Renewals for long-term income Interviews will be held via Zoom to ensure safety and convenience.