Role Description The Transactions Analyst serves as a key resource at eXp Realty, assisting agents and brokers with their real estate transactions in a virtual environment. This role focuses on ensuring transaction accuracy, compliance, and efficiency while delivering a world-class customer experience. - Represent eXp Realty as the primary point of contact for agents and brokers. - Provide expert guidance on transaction-related inquiries. - Deliver exceptional customer service by addressing issues with empathy and urgency. - Greet agents and new recruits in the virtual office. - Collaborate with agents and settlement companies to resolve transaction discrepancies. - Review transaction data for accuracy, completeness, and consistency. - Prepare and finalize Commission Disbursement Authorizations. - Support transactions for individual agents and large teams. - Organize transaction documents, ensuring alignment between all systems. - Verify settlement statements for accuracy. - Collaborate with the Brokerage Operations team on transaction documents. - Ensure all transactions comply with regulatory standards. - Perform regular quality checks on transaction data. - Maintain detailed, accessible records of transactions. - Assist team members with complex transactions. - Actively participate in team problem-solving sessions. - Identify inefficiencies within transaction workflows. - Engage in training opportunities to refine skills. - Actively seek feedback from peers and supervisors. Qualifications - High School Diploma/GED required. - 1+ years of experience in transaction operations. - Demonstrated experience in managing escalations. - Proven track record of leading cross-functional projects. - Proficiency in transaction processing systems and tools. Requirements - Customer Focus: Deliver world-class service in every interaction. - Attention to Detail: Maintain precision in reviewing transaction documents. - Problem-Solving: Identify and resolve transaction challenges effectively. - Collaboration: Build strong working relationships across teams. - Adaptability: Thrive in a fast-paced, remote environment. - Growth Mindset: Actively seek opportunities to learn. Benefits - Fully remote environment. - Paid Time Off. - 401k with 4% match (immediate vesting). - Robust Medical, Dental, & Vision benefits. - Company provided equipment. - Monthly Technology Stipend. - FSA & HSA with employer contributions. - Stock option grant. - Health & Wellness incentives. - 100% Paid Parental Leave. Company Description We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer.

About Imagen Imagen Technologies is building the AI-enabled teleradiology practice of the future. We operate the first vertically integrated medical practice and AI development platform focused on reducing diagnostic error and giving radiologists superpowers through industry-leading AI solutions developed in-house. With over $200 million in funding from investors such as Google Ventures and some of the largest clinical networks in the country, we are rapidly expanding this platform across the U.S.—from 22 states and 2.7 million patients in 2025 to more than 35 states and over 5 million patients annually by 2027. We are the fastest-growing teleradiology group in the U.S., and by the end of this year, we will have the fifth-largest practice in the country. About the Role We are looking for a Clinical Applications Analyst to partner with Imagen’s clinical teams to support radiologists nationwide by ensuring clinical applications are stable, well-configured, and optimized for efficient, high-quality patient care. This role centers on radiologist onboarding, workflow optimization, and ongoing application performance, requiring strong healthcare domain expertise, effective client-facing communication, and the ability to manage multiple priorities with a proactive, service-oriented mindset that recognizes the direct impact of technology on radiologist satisfaction, customer confidence, and patient outcomes. Responsibilities: - Lead and support successful radiologist onboarding by acting as a subject matter expert for Imagen’s clinical applications, ensuring systems are configured, tested, optimized, and supported to enable efficient reading workflows from day one. - Partner with clinical teams to identify and implement workflow improvements that enhance radiologist efficiency and reduce friction in daily operations - Train radiologists and clinical staff on application usage, best practices, and support processes to maximize uptime and productivity - Proactively monitor application health and stability, maintaining 99% system uptime and rapidly addressing emerging issues - Troubleshoot complex clinical application issues and drive issues to resolution in coordination with internal teams, vendors, and customers - Develop and maintain strong vendor relationships to stay informed on upgrades, enhancements, and opportunities for workflow optimization - Provide day-to-day guidance and support to Level 1 support team members to ensure accurate, timely responses within defined SLAs - Participate as a member of the Level 2 support team, including participation in the on-call rotation, to support critical clinical operations - Flexibility to provide coverage outside of normal business hours as needed. Required Qualifications: - Bachelor’s degree or equivalent practical experience, with 4+ years supporting clinical or radiology systems in a production healthcare environment, consistently delivering high levels of customer and clinician satisfaction - Deep understanding of DICOM and working knowledge of HL7 interfaces, including their impact on imaging workflows and downstream clinical systems - Demonstrated, end-to-end understanding of the full lifecycle of an imaging exam, including acquisition, routing, interpretation, reporting, communication, and archiving - Proven expertise in radiology and teleradiology workflows, including the roles of radiologists, technologists, support teams, and referring providers - Hands-on experience supporting and optimizing one or more of the following clinical applications in a live environment: eRAD PACS, 3M M*Modal Fluency, Studycast, Volpara (or equivalent systems) - Strong written, verbal, and presentation skills, with the ability to communicate effectively with radiologists, clinical staff, operational leaders, and vendors Our headquarters are based in New York, NY, and this job is conducted remotely. The base salary range for this position is $70,000 - $105,000, plus equity and benefits. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. Imagen Technologies maintains a Substance Abuse and Testing policy. Being under the influence of alcohol or controlled substances while on the job or while conducting business on Imagen’s behalf is prohibited. Imagen reserves the right to test any applicant or employee for alcohol and/or drug use, subject to compliance with any applicable state and/or federal laws. Imagen is committed to the principle of equal employment opportunity for all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Imagen will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

What you will do: The Broker Transaction Analyst (BTA) is a dynamic role focused on delivering hands-on, customer-centric service through meticulous review and management of contracts, addendums, notices, and agreements associated with eXp client and customer transactions. Leveraging advanced technology, including AI-enhanced workflows within eXp’s transaction management system, the BTA ensures thorough compliance and accuracy in all documentation. This role requires specialized education and advanced licensing to effectively support the Designated Managing Broker in overseeing eXp Realty brokerage operations within their state. A real estate license is required for this role. The BTA is integral in cultivating a collaborative team environment, proactively assisting agents to deliver exceptional brokerage services while ensuring adherence to state license laws, REALTOR association requirements, and MLS standards. Responsibilities include detailed transaction review, compliance training, and active participation in the eXp Risk Management initiatives and programs. The BTA will bring a proven track record of promoting risk management best practices, a deep understanding of real estate transaction workflows, and a collaborative, solutions-oriented approach. This role requires a "Customer service-focused collaborator with an eye for detail." This role requires a person who can seamlessly implement innovative technology-driven systems and processes, fostering a highly cooperative, team-focused work atmosphere and demonstrating an unwavering commitment to excellence. How you will make an impact: - Collaboratively support the Designated and Managing Brokers to ensure eXp agents consistently deliver outstanding real estate brokerage services. - May be asked to conduct training sessions to improve agents' knowledge of contracts, risk management practices and duties under licensing requirements, and state real estate regulations. - Respond promptly and effectively to agents’ requests for support, demonstrating exceptional customer service and care. - Utilize advanced technology, including AI-driven tools, to thoroughly review contracts and transactional documents, ensuring compliance with all legal and contractual obligations. - Foster a highly collaborative, solution-oriented environment by removing transactional barriers, modeling agile workflows, and actively participating in team-based initiatives to enhance agent experience, risk management, and operational excellence. - Actively consult and engage with eXp agents and internal teams to resolve complex transaction-related issues, providing practical solutions. - Support and promote the ongoing implementation of the eXp risk management initiatives, employing technology and innovative methods to enhance agent awareness and compliance. - Assist in the continuous development, improvement, and compliance monitoring of brokerage operations manuals at both the company-wide and state-specific levels. - Collaborate proactively with internal departments to identify and implement innovative, efficient solutions for supporting eXp’s growing agent base. - Demonstrate flexibility by providing backup support for Managing Brokers as necessary. - Fulfill additional duties as assigned to meet the strategic needs of the brokerage. How you will grab our attention: - Active Broker license in California with current continuing education credits in real estate, management, and legal compliance. - A minimum of 2 years of experience in detailed contract review, demonstrating comprehensive knowledge of real estate transactions. - Strong expertise and experience in real estate compliance, with a deep understanding of state and federal laws, Department of Commerce rules and regulations, Department of Housing and Urban Development requirements, NAR Code of Ethics, and MLS standards. - Exceptional written, verbal, and interpersonal communication skills, capable of clearly and effectively interacting with all organizational levels. - A highly collaborative approach with proven success in partnering with internal stakeholders to achieve shared objectives. - Ability to make swift, informed decisions, effectively addressing and resolving problems using sound judgment. - Uncompromising integrity, consistently demonstrating the highest ethical standards. - Active member of the National Association of REALTORS (NAR). - Strongly Preferred: Experience with the Skyslope transaction management system If you think you’d make a great match for this position but don’t meet all the requirements, we would still encourage you to apply! What eXp provides: - Work from Anywhere - Flexible Time Off for Salaried Employees - 401k with 4% match (immediate vesting) - Robust Medical, Dental, & Vision benefits - Company provided equipment - Monthly Technology Stipend - FSA & HSA with employer contributions - Health & Wellness incentives - 100% Paid Parental Leave The total pay for this position starts at $25.50/hr in our lowest geographic cost of living market up to $27.50/hr in our highest geographic cost of living market and is dependent upon many factors such as location, experience, skills, and training. Base pay is only one part of the total compensation package offered to employees in recognition of their hard work and is determined within a range to allow for growth and development within a role. EEO Statement: We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

What you will do: The Broker Transaction Analyst (BTA) is a dynamic role focused on delivering hands-on, customer-centric service through meticulous review and management of contracts, addendums, notices, and agreements associated with eXp client and customer transactions. Leveraging advanced technology, including AI-enhanced workflows within eXp’s transaction management system, the BTA ensures thorough compliance and accuracy in all documentation. This role requires specialized education and advanced licensing to effectively support the Designated Managing Broker in overseeing eXp Realty brokerage operations within their state. A real estate license is required for this role. The BTA is integral in cultivating a collaborative team environment, proactively assisting agents to deliver exceptional brokerage services while ensuring adherence to state license laws, REALTOR association requirements, and MLS standards. Responsibilities include detailed transaction review, compliance training, and active participation in the eXp Risk Management initiatives and programs. The BTA will bring a proven track record of promoting risk management best practices, a deep understanding of real estate transaction workflows, and a collaborative, solutions-oriented approach. This role requires a "Customer service-focused collaborator with an eye for detail." This role requires a person who can seamlessly implement innovative technology-driven systems and processes, fostering a highly cooperative, team-focused work atmosphere and demonstrating an unwavering commitment to excellence. How you will make an impact: - Collaboratively support the Designated and Managing Brokers to ensure eXp agents consistently deliver outstanding real estate brokerage services. - May be asked to conduct training sessions to improve agents' knowledge of contracts, risk management practices and duties under licensing requirements, and state real estate regulations. - Respond promptly and effectively to agents’ requests for support, demonstrating exceptional customer service and care. - Utilize advanced technology, including AI-driven tools, to thoroughly review contracts and transactional documents, ensuring compliance with all legal and contractual obligations. - Foster a highly collaborative, solution-oriented environment by removing transactional barriers, modeling agile workflows, and actively participating in team-based initiatives to enhance agent experience, risk management, and operational excellence. - Actively consult and engage with eXp agents and internal teams to resolve complex transaction-related issues, providing practical solutions. - Support and promote the ongoing implementation of the eXp risk management initiatives, employing technology and innovative methods to enhance agent awareness and compliance. - Assist in the continuous development, improvement, and compliance monitoring of brokerage operations manuals at both the company-wide and state-specific levels. - Collaborate proactively with internal departments to identify and implement innovative, efficient solutions for supporting eXp’s growing agent base. - Demonstrate flexibility by providing backup support for Managing Brokers as necessary. - Fulfill additional duties as assigned to meet the strategic needs of the brokerage. How you will grab our attention: - Active Broker license in KS or MO with current continuing education credits in real estate, management, and legal compliance. - A minimum of 2 years of experience in detailed contract review, demonstrating comprehensive knowledge of real estate transactions. - Strong expertise and experience in real estate compliance, with a deep understanding of state and federal laws, Department of Commerce rules and regulations, Department of Housing and Urban Development requirements, NAR Code of Ethics, and MLS standards. - Exceptional written, verbal, and interpersonal communication skills, capable of clearly and effectively interacting with all organizational levels. - A highly collaborative approach with proven success in partnering with internal stakeholders to achieve shared objectives. - Ability to make swift, informed decisions, effectively addressing and resolving problems using sound judgment. - Uncompromising integrity, consistently demonstrating the highest ethical standards. - Active member of the National Association of REALTORS (NAR). - Strongly Preferred: Experience with the Skyslope transaction management system If you think you’d make a great match for this position but don’t meet all the requirements, we would still encourage you to apply! What eXp provides: - Work from Anywhere - Flexible Time Off for Salaried Employees - 401k with 4% match (immediate vesting) - Robust Medical, Dental, & Vision benefits - Company provided equipment - Monthly Technology Stipend - FSA & HSA with employer contributions - Health & Wellness incentives - 100% Paid Parental Leave EEO Statement: We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.