Thinkific is a learning commerce platform that helps learning businesses turn knowledge into impact. By bringing together community, courses, and content with commerce, we power transformative learning experiences that help businesses grow their revenue—and reach millions of learners around the world. We’re a team of 300+ Thinkers building products that matter. Every role at Thinkific contributes to raising the bar for online learning, supporting learning businesses, and creating real-world impact. You’ll work alongside curious, collaborative teammates who care deeply about what they build and who they build it for. We’re committed to a fair, inclusive, and human hiring experience. Our team is here to guide you every step of the way, so you always know what to expect! Are you a leader who’s looking for your next opportunity to grow and develop an amazing team? Can you take a clear vision, empower your team, and turn it into something big? You know that the success of any company is tied to the customer experience and team engagement—and that’s where you come in. As a Manager, CSM (16-month contract), you will report directly to our Sr Director of Customer Success, and be responsible for leading the Strategic CSM team at Thinkific. In this role you will have three core areas of focus: - Team Leadership: You’ll run daily team operations, lead team meetings, and monitor and forecast on KPIs. You will also mentor your direct reports, and foster a culture of accountability, growth, and excellence. - Customer Success: You’ll ensure our highest value Plus customers achieve measurable outcomes with Thinkific. From joining key customer calls to handling escalations, you’ll use your relationship-building and problem-solving skills to strengthen partnerships, maximize satisfaction, and drive long-term retention. - Business Impact: You’ll play a key role in driving revenue growth for Thinkific by designing and implementing strategies to increase renewal rates and drive expansion across your portfolio. This will require working closely with all Customer Experience leaders, and cross-functionally with a number of different teams, including: Sales, Product, Marketing, and Revenue Operations. Job Duties: - Lead and develop a group of Customer Success Managers who manage our highest-value clients. This includes leading regular call coaching sessions. - Run day-to-day team operations, including weekly meetings, renewal/expansion forecasting, and strategic planning. - Identify operational inefficiencies and create effective, repeatable processes to reduce them. - Build relationships with our customers, and take the lead in resolving complex customer challenges (in partnership with other teams within Customer Experience and across Thinkific, such as Sales, Support, Product) - Act as the Voice of the Customer for the Plus Product roadmap, impacting the direction and deliverables - Work closely with our Sr. Director of Customer Success to develop and execute on a long-term growth strategy, and develop meaningful ways for CSMs to add value along the customer journey - Achieve and maintain strong KPIs among the team, including: renewal rate, expansion ARR, and NRR. You will also work closely with our Commerce team to drive the adoption of Thinkific Payments and grow GMV. The person we have in mind likely: - Has 4+ years of experience managing customer accounts and at least 3 years of experience managing individual contributors and leaders (Enterprise SaaS experience is highly desired) - Has a successful track record of managing a book of accounts with low churn, high net revenue retention, and high customer satisfaction - Demonstrates excellent team building, leadership, and 1-on-1 coaching skills - Possess strong project management, problem-solving, and change management skills - Is fanatical about Customer Success can understand customer needs and challenges - Rarely miss a task or follow-up by putting your organization skills and strong attention to detail to use - Perform well under pressure and can handle emergency situations on the fly - Loves to learn and grow, and knows how to give and receive radically candid feedback We’re committed to fair and transparent pay that reflects both where you are and where you can grow to. This role has a salary range base of $105,000 - $130,500 - $155,000 designed to capture the full journey from developing skills to excelling in the position. Most new hires start between the minimum and midpoint, which aligns with being fully capable in the role. Salaries above the midpoint are typically reserved for team members who have demonstrated strong, consistent performance, deep expertise, and a significant positive impact within the role. For high-demand or hard-to-fill positions like this one, we may hire above midpoint for candidates who bring exceptional experience, skills, or impact potential. Diversity, Equity, Inclusion and Belonging & Accessibility This is just our initial idea of who we’re looking for! At Thinkific, we know that people have unique career journeys. If your experience is close to what we’ve described but you feel that you might be missing a few of the requirements, please still apply! We believe in equal opportunity and are committed to diversity, equity, inclusion, and belonging across every facet of our business. We’re also committed to providing a comfortable and accessible interview experience for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know. What you can expect if you join Thinkific: 👏 An amazing team of talented, passionate, and kind Thinkers. Together, we’ve built an amazing, award-winning culture—we’re a Certified Great Place to Work and one of Canada’s Most Admired Corporate Cultures by Waterstone! 🚀 The chance to build, improve, and innovate on a platform that’s driving positive impact for thousands of businesses and millions of students around the world. 💸 A competitive compensation package including base salary, equity, team-wide bonuses, and an Employee Share Purchase Plan. 🌴Flexible Paid Time Off to maintain mental and physical health. Our team is encouraged to take a minimum 4 weeks of vacation, plus Thinker Holidays (extended long weekends in the summer) and time off for the December holiday season. 🩺 Health Benefits and Wellness: Comprehensive benefits starting on Day 1 include health, vision, and dental coverage for you and your family, $3,000 for mental health care, a short-term health plan, and an additional $900/year health or personal spending account. Plus, family friendly benefits include generous parental leave top-ups for up to 32 weeks, as well as fertility coverage and personalized return to work options. 🤝 3 Paid Volunteer Days each year to give back to your community and support the causes you care about. 💻 Flexible Work. Choose to work from home from anywhere in Canada, at our Vancouver HQ, a co-working space, or anywhere there’s wifi for a change of scenery. ⬆️ Learning & Growth. An annual $2,000 CAD Learn and Grow fund for conferences, seminars, or courses, plus training, mentorship, coaching, and internal promotion opportunities. 🏡 A home office setup so you’re ready to succeed with a company-owned Macbook Pro and a budget to order a desk, chair, or any accessories to help you work comfortably and productively. 💙 A place where you can bring your whole self to work. We know that different perspectives lead to amazing ideas, more innovation, and, ultimately, our success as a company. We welcome applicants of all backgrounds, experiences, beliefs, identities, and statuses. Whoever you are—we can’t wait to meet you! The Thinkific Vancouver office operates on the traditional, ancestral, and unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Sel̓íl̓witulh (Tsleil-Waututh) Nations of the Coast Salish People. We encourage everyone to learn more about the original caretakers of the land that you currently occupy.

Company Description TurnCare™ is revolutionizing patient care by leveraging advanced, data-driven technology to promote enhanced mobility, improved perfusion, and better healthcare outcomes. Our innovative Guardian System provides continuous patient mobility monitoring and real-time insights, empowering clinicians to ensure early and sustained mobility. Partnering with healthcare providers, TurnCare™ is dedicated to enhancing quality, efficiency, and transparency in patient care. Through our commitment to cutting-edge solutions, we are shaping a future of smarter and safer healthcare practices. Role Description The Territory Clinical Success Manager (CSM) is a results-driven clinical leader who combines healthcare expertise, operational strategy, and commercial insight to ensure sustained customer success across assigned accounts. You’ll lead hospitals from pilot to full commercialization, driving measurable adoption, clinical outcomes, and business impact. You’ll serve as a trusted advisor who ensures TurnCare’s technology becomes an integral part of patient care and operational performance. Duties & Responsibilities: Clinical & Operational Leadership - Serve as the clinical subject matter expert across assigned accounts, guiding transitions from pilot to full deployment and through expansion opportunities - Educate, coach, and empower clinical teams to achieve high utilization, compliance, and performance standards. - Observe and refine clinical workflows to optimize efficiency and support sustained outcomes. - Leverage data dashboards and analytics to monitor account health and identify opportunities for growth. - Translate clinical and operational insights into value-based reports and executive-level communications. Strategic Partnership & Execution - Collaborate cross-functionally with Sales, Customer Solutions, and Enablement to align strategy and execution. - Collaborate with Sales and Enablement to deliver high-impact presentations, strategies, and executive insights. - Act as the escalation point for clinical adoption challenges, providing solution-oriented guidance. - Champion change management and continuous improvement across customer sites. Data-Driven Impact - Leverage dashboards and outcome reports to track utilization, compliance, and pilot performance. - Interpret and communicate findings through compelling clinical and financial storytelling. - Partner with internal teams to continuously refine pilot frameworks and success metrics. Qualifications - Bachelor’s degree in nursing, Allied Health, or related clinical field - Critical care experience required - Proven success in clinical education, workflow optimization, or healthcare technology adoption - Strong presentation and executive communication skills - Analytical mindset with ability to interpret clinical and business performance data - Highly organized, collaborative, and adaptable in dynamic environments - Willingness to travel up to 50% Skills & Competencies - Clinical Expertise - Recognized authority in patient care and evidence-based practice - Business Acumen - Understands healthcare economics, purchasing dynamics, and ROI drivers - Analytical Thinking - Synthesizes data to influence executive decision-making - Collaborative Leadership - Builds trust and alignment across multidisciplinary teams - Adaptability - Thrives in complex, fast-paced, evolving environments - Professional Presence - Communicates with credibility, clarity, and confidence Salary Range: $100,000 – $115,000 annually TurnCare, Inc. is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any kind without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by federal, state, or local law.

Our Team Dandelion Health was founded in 2020 by experts in health tech, hospital systems, academia, and clinical AI. We are building the world’s largest AI training and clinical development platform. Today, we pride ourselves on our ability to make data access as easy as possible for AI developers, pharma, and medical devices, while raising the bar for patient safety and data quality. Tomorrow, we will be the place where any healthcare organization can go to build a responsible clinical AI product. Our culture is all about learning from data and improving, so we can help our clients improve health through AI. Meet the rest of our team here. Our Data We partner with health systems to safely and ethically make their de-identified patient data available to AI developers. Currently, the data is acquired from Sharp HealthCare, Sanford Health, and Texas Health Resources – with two additional U.S. health systems joining soon. We have clinical data dating back to July 1, 2016. This data represents over 10 million patients and includes but is not limited to: - Structured data (e.g., 100% of the EMR, including some claims) - Unstructured text (e.g., clinical notes, radiology reports) - Images (e.g., DICOM, pathology) - Video - Waveforms - Continuous streaming monitoring data Your Role As a Strategic Customer Success Manager - Life Sciences, you will oversee Dandelion Health’s most important strategic life science accounts and ensure the successful implementation of partnerships. You will translate customer business needs into deliverables, quarterbacking execution across data science, engineering, and growth teams. Your goal is not only to deliver on the initial scope of work but also to identify opportunities for upselling and expand projects into long-term, multi-million-dollar partnerships. You will own client communications, internal project plans, and engagement management end-to-end. By building strong executive and operational relationships with partners, you will ensure alignment on priorities, anticipate challenges, and deliver measurable outcomes. Internally, you will bring the voice of the customer into planning conversations and drive cross-functional alignment to meet customer goals. You thrive in client-facing environments, can navigate technical and non-technical conversations, and are motivated to build lasting partnerships that drive both customer success and Dandelion’s growth. You will report directly to the VP of Business Development. Responsibilities - Deliver and Expand Partnerships: Ensure successful execution of initial projects and proactively identify opportunities for upsell, cross-sell, and long-term expansion into multi-million-dollar partnerships. - Translate Business Needs into Deliverables: Partner with customer executives to understand business objectives and convert them into impactful deliverables that create clear value. - Quarterback Engagements: - Lead end-to-end execution of strategic accounts, coordinating data science, engineering, and growth resources to deliver on time and at high quality. - Set clear priorities, track progress against deliverables, and escalate or resolve issues to keep engagements on track. - Act as the central point of accountability, ensuring all internal stakeholders are aligned and that clients receive a seamless, integrated experience. - Own Client Communications: Serve as the primary point of contact for strategic accounts, managing executive updates, project milestones, and issue resolution. - Support Complex Deals: Provide leverage for the growth team in structuring deliverables, implementation plans, and timelines for large, complex partnerships. - Drive Alignment: Ensure data integrity across tools (e.g., Salesforce, Jira) and maintain clarity for all stakeholders on account status, progress, and opportunities. - Inform Product Roadmap: Surface partner needs, feedback, and market insights to influence product strategy, ensuring Dandelion’s roadmap and features align with customer priorities and emerging opportunities. Qualifications Required: - 4+ years of consulting, strategic account management, or client-facing experience, ideally in life sciences, healthcare, or health tech. - Strong background in project management with proven ability to lead cross-functional engagements from start to finish. - Prior analytical experience, with the ability to bridge conversations between technical and non-technical stakeholders. - Exceptional communication skills, with experience engaging senior executives (VP and above) and translating complex work into business impact. - Demonstrated ability to upsell, cross-sell, and expand customer relationships into larger, revenue-generating partnerships. - Highly organized and goal-oriented, with strong problem-solving skills and the ability to anticipate and proactively resolve challenges. - Comfortable working in a fast-paced, early-stage environment where flexibility and ownership are critical. - Willingness to travel as needed for client meetings and industry events. Preferred: - 3+ years in life sciences or healthcare consulting, with strong emphasis on client engagement and project delivery. - Experience working with data scientists, healthcare analytics projects, and data products Team Benefits - Remote work and flexible hours. Availability needed for meetings, which we try to keep to a healthy minimum - Complete wellness benefits including healthcare, dental, vision, PTO, sick days and more. Ask for details - Professional development days to build your skills - Collegial work environment - Academic bent towards inquiry and problem solving but start-up speed and flexibility - Great balance of focus time to work on projects but easy to access team members to discuss issues and work collaboratively - Dandelion is a mission-driven company that is focused on improving patient care

About Join us as a Customer Success Manager and help shape the future of open-source project management. At OpenProject, we believe that great project management software should be open, transparent, and accessible to everyone. As the leading open source project management platform, we empower teams worldwide --- from NGOs and public institutions to innovative tech companies --- to collaborate more efficiently and manage projects with full control and data sovereignty. To support our growing community, we're looking for a passionate Customer Success Manager who loves working with people, building strong customer relationships, and ensuring our users have an exceptional experience with OpenProject while being tech-savvy. At OpenProject, we are proud to build the leading open-source project management platform that empowers teams to plan, track, and collaborate on projects in a secure and transparent way. Our mission is to enable organizations worldwide to achieve great things together while keeping their digital sovereignty and reducing their dependency on proprietary software. We are a fully remote team of 45+ passionate people, working together from different parts of Europe -- united by our shared passion for open source, collaboration, and continuous learning. Your mission As a Customer Success Manager at OpenProject, you'll be the crucial first point of contact for our users, ensuring their success and satisfaction. You'll handle all customer queries, build strong relationships, and contribute to our thriving open-source community. - Be the trusted guide: Be the first point of contact for our users, expertly handling all customer queries via CRM and phone, covering everything from product features and technical issues to billing. - Ensure user satisfaction: Identify and tailor solutions to individual needs, ensure timely responses, and suggest best practices to help users get the most out of OpenProject. - Cultivate relationships: Build strong, long-term relationships with high-value customers through regular check-ins, identifying opportunities for upsells or cross-sells, and proactively managing churn risk. - Engage the community: Monitor and address community questions and requests, actively interacting with the OpenProject community primarily through forums and within the software itself. - Drive continuous improvement: Provide valuable feedback to our product, marketing, sales, and engineering teams based on customer interactions, collaborating closely with all teams to identify areas for improvement. What you'll bring - You are proficient in German (native/professional level), as well as English (French is a plus). - You have work experience, ideally within the customer support team in a tech company. - You possess effective communication and active listening skills to deliver a best-in-class experience for existing and potential users. - You genuinely care about providing exceptional service to clients and users. - You're passionate about open-source software and want to be part of a mission-driven company that promotes transparency and collaboration. - You enjoy working in a remote-first team with a high degree of autonomy and flexibility. What awaits you