Our Team Dandelion Health was founded in 2020 by experts in health tech, hospital systems, academia, and clinical AI. We are building the world’s largest AI training and clinical development platform. Today, we pride ourselves on our ability to make data access as easy as possible for AI developers, pharma, and medical devices, while raising the bar for patient safety and data quality. Tomorrow, we will be the place where any healthcare organization can go to build a responsible clinical AI product. Our culture is all about learning from data and improving, so we can help our clients improve health through AI. Meet the rest of our team here. Our Data We partner with health systems to safely and ethically make their de-identified patient data available to AI developers. Currently, the data is acquired from Sharp HealthCare, Sanford Health, and Texas Health Resources – with two additional U.S. health systems joining soon. We have clinical data dating back to July 1, 2016. This data represents over 10 million patients and includes but is not limited to: - Structured data (e.g., 100% of the EMR, including some claims) - Unstructured text (e.g., clinical notes, radiology reports) - Images (e.g., DICOM, pathology) - Video - Waveforms - Continuous streaming monitoring data Your Role As a Strategic Customer Success Manager - Life Sciences, you will oversee Dandelion Health’s most important strategic life science accounts and ensure the successful implementation of partnerships. You will translate customer business needs into deliverables, quarterbacking execution across data science, engineering, and growth teams. Your goal is not only to deliver on the initial scope of work but also to identify opportunities for upselling and expand projects into long-term, multi-million-dollar partnerships. You will own client communications, internal project plans, and engagement management end-to-end. By building strong executive and operational relationships with partners, you will ensure alignment on priorities, anticipate challenges, and deliver measurable outcomes. Internally, you will bring the voice of the customer into planning conversations and drive cross-functional alignment to meet customer goals. You thrive in client-facing environments, can navigate technical and non-technical conversations, and are motivated to build lasting partnerships that drive both customer success and Dandelion’s growth. You will report directly to the VP of Business Development. Responsibilities - Deliver and Expand Partnerships: Ensure successful execution of initial projects and proactively identify opportunities for upsell, cross-sell, and long-term expansion into multi-million-dollar partnerships. - Translate Business Needs into Deliverables: Partner with customer executives to understand business objectives and convert them into impactful deliverables that create clear value. - Quarterback Engagements: - Lead end-to-end execution of strategic accounts, coordinating data science, engineering, and growth resources to deliver on time and at high quality. - Set clear priorities, track progress against deliverables, and escalate or resolve issues to keep engagements on track. - Act as the central point of accountability, ensuring all internal stakeholders are aligned and that clients receive a seamless, integrated experience. - Own Client Communications: Serve as the primary point of contact for strategic accounts, managing executive updates, project milestones, and issue resolution. - Support Complex Deals: Provide leverage for the growth team in structuring deliverables, implementation plans, and timelines for large, complex partnerships. - Drive Alignment: Ensure data integrity across tools (e.g., Salesforce, Jira) and maintain clarity for all stakeholders on account status, progress, and opportunities. - Inform Product Roadmap: Surface partner needs, feedback, and market insights to influence product strategy, ensuring Dandelion’s roadmap and features align with customer priorities and emerging opportunities. Qualifications Required: - 4+ years of consulting, strategic account management, or client-facing experience, ideally in life sciences, healthcare, or health tech. - Strong background in project management with proven ability to lead cross-functional engagements from start to finish. - Prior analytical experience, with the ability to bridge conversations between technical and non-technical stakeholders. - Exceptional communication skills, with experience engaging senior executives (VP and above) and translating complex work into business impact. - Demonstrated ability to upsell, cross-sell, and expand customer relationships into larger, revenue-generating partnerships. - Highly organized and goal-oriented, with strong problem-solving skills and the ability to anticipate and proactively resolve challenges. - Comfortable working in a fast-paced, early-stage environment where flexibility and ownership are critical. - Willingness to travel as needed for client meetings and industry events. Preferred: - 3+ years in life sciences or healthcare consulting, with strong emphasis on client engagement and project delivery. - Experience working with data scientists, healthcare analytics projects, and data products Team Benefits - Remote work and flexible hours. Availability needed for meetings, which we try to keep to a healthy minimum - Complete wellness benefits including healthcare, dental, vision, PTO, sick days and more. Ask for details - Professional development days to build your skills - Collegial work environment - Academic bent towards inquiry and problem solving but start-up speed and flexibility - Great balance of focus time to work on projects but easy to access team members to discuss issues and work collaboratively - Dandelion is a mission-driven company that is focused on improving patient care

About Join us as a Customer Success Manager and help shape the future of open-source project management. At OpenProject, we believe that great project management software should be open, transparent, and accessible to everyone. As the leading open source project management platform, we empower teams worldwide --- from NGOs and public institutions to innovative tech companies --- to collaborate more efficiently and manage projects with full control and data sovereignty. To support our growing community, we're looking for a passionate Customer Success Manager who loves working with people, building strong customer relationships, and ensuring our users have an exceptional experience with OpenProject while being tech-savvy. At OpenProject, we are proud to build the leading open-source project management platform that empowers teams to plan, track, and collaborate on projects in a secure and transparent way. Our mission is to enable organizations worldwide to achieve great things together while keeping their digital sovereignty and reducing their dependency on proprietary software. We are a fully remote team of 45+ passionate people, working together from different parts of Europe -- united by our shared passion for open source, collaboration, and continuous learning. Your mission As a Customer Success Manager at OpenProject, you'll be the crucial first point of contact for our users, ensuring their success and satisfaction. You'll handle all customer queries, build strong relationships, and contribute to our thriving open-source community. - Be the trusted guide: Be the first point of contact for our users, expertly handling all customer queries via CRM and phone, covering everything from product features and technical issues to billing. - Ensure user satisfaction: Identify and tailor solutions to individual needs, ensure timely responses, and suggest best practices to help users get the most out of OpenProject. - Cultivate relationships: Build strong, long-term relationships with high-value customers through regular check-ins, identifying opportunities for upsells or cross-sells, and proactively managing churn risk. - Engage the community: Monitor and address community questions and requests, actively interacting with the OpenProject community primarily through forums and within the software itself. - Drive continuous improvement: Provide valuable feedback to our product, marketing, sales, and engineering teams based on customer interactions, collaborating closely with all teams to identify areas for improvement. What you'll bring - You are proficient in German (native/professional level), as well as English (French is a plus). - You have work experience, ideally within the customer support team in a tech company. - You possess effective communication and active listening skills to deliver a best-in-class experience for existing and potential users. - You genuinely care about providing exceptional service to clients and users. - You're passionate about open-source software and want to be part of a mission-driven company that promotes transparency and collaboration. - You enjoy working in a remote-first team with a high degree of autonomy and flexibility. What awaits you

Einleitung Du hast ein Gespür für Menschen, denkst serviceorientiert und möchtest Kundenerlebnisse aktiv mitgestalten? Du suchst eine Rolle, in der du Beziehungen aufbaust, Mehrwert schaffst und dabei echte Wirkung erzielst? Dann bring deine Stärken bei uns ein! In dieser Position wirst du zur zentralen Schnittstelle zwischen unseren Teams und unseren Kunden – mit dem Ziel, langfristige Beziehungen zu gestalten, passgenaue Benefits weiterzuentwickeln und echte Begeisterung zu schaffen. Werde Teil unseres Teams und sorge dafür, dass Wertschätzung bei unseren Kunden nicht nur ein Wort, sondern gelebte Realität ist! Deine Aufgaben - Zentrale Kommunikationsschnittstelle: Du koordinierst den Austausch zwischen internen Abteilungen und Kunden, um ein harmonisches und konsistentes Kundenerlebnis zu gewährleisten. - Beziehungsaufbau & Kundenbindung: Du entwickelst langfristige Kundenbeziehungen und pflegst sie durch regelmäßigen, persönlichen Austausch. - Bedarfsanalyse & Zufriedenheit: Du erkennst individuelle Kundenbedürfnisse und sorgst dafür, dass sowohl Unternehmen als auch Mitarbeitende dauerhaft zufrieden sind. - Proaktive Kundeninformation: Du hältst Kunden stets auf dem Laufenden über neue Benefits, Entwicklungen und Optimierungsmöglichkeiten. - Portfolioentwicklung & Umsetzung: Du erweiterst kontinuierlich das Benefit-Angebot und setzt innovative Bonusmodelle erfolgreich in die Praxis um. Dein Profil - Du hast ein abgeschlossenes kaufmännisches Studium oder eine vergleichbare Ausbildung - Du bringst mindestens zwei Jahre Berufserfahrung mit, idealerweise in der Betreuung von Großkunden, im Projektmanagement oder im Customer Success Management - Du zeichnest Dich durch eine hohe Service- und Kundenorientierung aus und kombinierst diese mit Empathie, Durchsetzungsvermögen und hervorragenden Kommunikationsfähigkeiten - Du arbeitest selbstständig, lösungsorientiert und verfügst über starke Planungs- und Koordinationsfähigkeiten - Deine Deutsch- und Englischkenntnisse sind verhandlungssicher in Wort und Schrift Was Dich erwartet - Flexible Arbeitszeiten, modernes Büro auf Fuerteventura oder remote auf den kanarischen Inseln - Workation mit Extras: Bis zu 4 Wochen EU-Workation pro Jahr – inkl. Flug & Unterkunft bei Wahl des Standorts München - Faire Konditionen: 30 Urlaubstage, unbefristeter Vertrag & private Zusatzkrankenversicherung - Attraktive-Vergütung: Überdurchschnittliches Gehalt im Landesvergleich - Einfacher Start: Unterstützung bei der NIE-Nummer & Behördengängen und ein herzliches Team vor Ort Bitte beachten: Das Bewerbungsverfahren wird zentral über die ValueNet Group koordiniert. Gemeinsam Vielfalt leben Bei ValueNet fördern wir aktiv Vielfalt und Chancengleichheit. Wir laden Menschen aller Hintergründe ein, sich zu bewerben – unabhängig von Hautfarbe, Nationalität, Religion, Weltanschauung, sexueller Orientierung, Geschlechtsidentität, Alter oder Behinderung. Denn Vielfalt bereichert unser Team und schafft Raum für Innovation und gemeinsame Erfolge. Werte, die verbinden Nachhaltigkeit ist für ValueNet mehr als ein Wort – sie ist fester Bestandteil unseres Handelns, unserer Produkte und Dienstleistungen. Begeisterung, Vertrauen, Mut und Verantwortung prägen unsere Kultur. Wir setzen uns aktiv für ein inklusives Umfeld ein, das die Individualität jedes Einzelnen respektiert und unsere gemeinsamen Ziele stärkt. Kontakt Kristina Muno Talent Acquisition Specialist Tel: +49 89 437803143 Mail: bewerbung@myvalbo.de Weitere Details zur Unternehmensgruppe *ValueNet Group – Unsere Unternehmensgruppe umfasst: - ValueNet HR & Digital GmbH - ValueNet HR IT Solutions SLU, S.COM - Steinsee Gastro & Event GmbH & Co. KG - BONAGO Incentive Marketing Group GmbH - encorePeople GmbH - daydreams Deutschland GmbH & Co. KG

Job Title: Customer Success Manager Position Type: Full-Time, Remote Working Hours: U.S. client business hours (with flexibility for client calls, QBRs, and support escalations) About the Role: Our client is seeking a Customer Success Manager / Account Manager to own client relationships, drive product adoption, and ensure renewals and growth. This role requires balancing proactive engagement with responsive problem-solving, acting as the client’s advocate internally while also identifying upsell and cross-sell opportunities. The CSM ensures that customers achieve measurable value while maintaining long-term, profitable partnerships. Responsibilities: Onboarding & Adoption: - Lead client onboarding sessions and establish success criteria. - Configure accounts, deliver product training, and ensure smooth implementation. - Track early adoption metrics to identify gaps. Relationship Management: - Manage a portfolio of 20–40 active accounts, depending on client size. - Serve as the primary point of contact for client stakeholders. - Conduct regular check-ins and strategic reviews. Proactive Engagement: - Monitor product usage through Gainsight, ChurnZero, Totango, or custom dashboards. - Identify at-risk accounts early and execute playbooks to re-engage them. - Deliver quarterly business reviews (QBRs) to align on goals and ROI. Support & Escalation: - Triage support issues and escalate to technical teams as needed. - Track resolution and ensure client satisfaction post-issue. Growth & Retention: - Identify upsell/cross-sell opportunities based on client needs. - Collaborate with sales teams to expand accounts while maintaining renewals. - Track renewal pipeline and prepare contracts for review. Reporting & Feedback: - Prepare reports on client health, usage, and renewal status. - Capture client feedback and relay to product/engineering teams for improvements. What Makes You a Perfect Fit: - Excellent communicator with executive presence and consultative skills. - Empathetic listener who balances client needs with business objectives. - Organized multitasker who thrives managing multiple accounts. - Comfortable owning revenue responsibility through retention and expansion. Required Experience & Skills (Minimum): - 2–3 years in customer success, account management, or client-facing roles. - Proficiency with CRM systems (Salesforce, HubSpot) and CS platforms (Gainsight, ChurnZero, Totango). - Strong presentation skills for client-facing reviews and demos. - Proven ability to manage client relationships and drive renewals. Ideal Experience & Skills: - 3–5 years CSM/AM experience with revenue targets. - Industry background in SaaS, professional services, or B2B technology. - Familiarity with NPS, CSAT, and customer health scoring. - Experience creating client-facing collateral (playbooks, decks, case studies). What Does a Typical Day Look Like? A CSM’s day revolves around driving client value and ensuring account health. You will: - Start by reviewing dashboards to identify at-risk accounts or upsell opportunities. - Hold client calls, ranging from onboarding sessions to strategic QBRs. - Coordinate internally with support, product, and sales to resolve issues or align strategies. - Prepare renewal forecasts and track contract timelines. - Document client interactions in CRM and update health scores. - End the day reviewing feedback and usage metrics, preparing actionable recommendations for clients. In essence: you are the client’s trusted advisor and the company’s revenue guardian, ensuring relationships are long-lasting, productive, and mutually beneficial. Key Metrics for Success (KPIs): - Net Revenue Retention (NRR) ≥ 100%. - Renewal rate ≥ 90–95%. - Expansion/upsell targets achieved. - Client health scores consistently maintained/improved. - Positive client satisfaction scores (NPS, CSAT). Interview Process: - Initial Phone Screen - Video Interview with Pavago Recruiter - Practical Task (e.g., roleplay a QBR or prepare an account health plan) - Client Interview with Sales/CS Leadership - Offer & Background Verification