Summary Yelp is looking for a Employee Advocate Coordinator to partner with our Advocate Partners. You will be part of a dynamic team of employee relations experts integrated into a high-performing People Operations team. You will help the Advocate Partner function succeed at Yelp, which in turn will maintain and improve upon our engaging and inclusive culture. The Employee Advocate Coordinator partners with the Advocate Partner in supporting team members, leaders and the company as a whole, assisting with employee professional and personal concerns and assisting leaders through HR situations. The Employee Advocate Coordinator manages administrative tasks for their assigned Advocate Partner(s) and supports Yelpers, such as managing HR documentation and covering for senior team members as needed. We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Yelp, we’re looking for great people, not just those who simply check off all the boxes. This is a full-time remote role based in the United States. What you'll do: - Partner with one or more Advocate Partners in supporting an average of 1,000+ Yelpers - Assist with all behind-the-scenes administrative tasks in support of Advocate Partners, including handling and saving performance management documentation - Conduct exit interviews, analyze the results, and identify trends with the Advocate Partner and/or leadership - Manage, track, and complete unemployment claims, including representing the organization in unemployment hearings as needed - Answer employee and leader questions regarding benefits resources, leaves of absence, etc. and act independently to move employees forward in the appropriate process as needed, which includes partnering with the relevant team(s) - Support Advocate Partners in conducting internal team member investigations typically by taking notes, documenting the case in our case management system, and asking questions - Represent the Advocate Partner team in separation meetings as needed - Act as an out of office cover for Advocate Partners as needed - You will complete other duties as assigned What it takes to succeed: - You have a Bachelor's degree or equivalent experience in Business Administration, Human Resources, or another relevant field. - You are hungry to continue learning and growing in your career. - You have the ability to remain professional under pressure. - You have the ability to effectively work independently and identify when to engage additional resources or escalate as necessary. - You have a demonstrated ability to set priorities, manage multiple responsibilities, and deliver against deadlines. - You have excellent verbal, written, and presentation communication skills. - You hold impeccable discretion when handling sensitive and confidential information. What you'll get: - Effective your first day: Full medical, vision, and dental - 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday - Up to 14 weeks of parental leave - Monthly wellness subsidy - Work from home reimbursement - Flexible spending account - 401(k) retirement savings plan - Employee stock purchase plan - Compensation range for this position is $42,000.00- $65,000.00 annually. You may also be offered a bonus and benefits. Closing At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.” We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience. We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California). Where required by law, a criminal background check will not be conducted until after a conditional offer of employment is made, and any evaluation of a candidate's criminal background check will be subject to an individualized assessment that takes into account the candidate's specific criminal records and the responsibilities and requirements of the particular role. We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 415-969-8488. Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes. US Recruiting and Applicant Privacy Notice #LI-Remote

Engage with community members to identify care gaps and connect them with healthcare services. Advocate for members by navigating complex systems and ensuring access to necessary resources for improved health outcomes.

• Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism. • Triage, tag, and resolve emails and chats in Gladly within your SLA. • Use approved macros and personalize to Grüns voice. • Process returns and exchanges • Handle subscription edits in Skio. Fix addresses and payment issues. • Track shipping issues accurately and promptly - sending proactive updates. • Flag product quality or adverse events. Open tasks with photos and details. • Keep clean notes so any agent can pick up the thread—document resolutions in Gladly.

A LITTLE BIT ABOUT Boldr - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide. - We are a global team, united by our desire to connect diverse people with common values for boldr impact.  - We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner. LET’S START WITH OUR VALUES - Meaningful connections start with AUTHENTICITY - We do our best work by being CURIOUS - We grow by remaining DYNAMIC - Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE  - At the heart of great partnerships, we’ll always find EMPATHY WHAT IS YOUR ROLE As a Senior Customer Advocate (email & chat support), you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner. WHY DO WE WANT YOU We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.