Description and Requirements Basic Function Perform a variety of accounting reconciliation functions to report financial information in an accurate and timely manner. Follow-up with banks and lines of business at client-end for closure of accounting open items. Maintain data and records in accordance with generally accepted accounting principles and reporting requirements. Produce monthly reconciliation statements. Meets quality and customer service expectation levels set by the company The key deliverables of the role will include but will not be restricted to the details below: Essential Functions /Responsibility • Essential Functions • Analyze & validate process transactions as per Desktop procedures (L3 & L4) • Reconcile bank to ledger transactions for all accounts • Analyze and research all discrepancies in securities • Investigate and resolve outstanding items. • Follow-up with banks and other internal customers for closure of open items and provide back-ups for all discrepancies • Prepare basic financial reports and provide to different clients • Perform mid-month, month-end and quarter-end activities as per documented procedures • Ensure that the assigned targets are met in accordance with SLA and Internal standards • Ensure that the quality of transaction is following predefined parameters as defined by Process Excellence • Ensure adherence to established attendance schedules • Create portfolios as per the requests and ensure to modify Security ID's as per the request & as per the analysis Knowledge, Skills and Abilities Education • Graduate in Accounting / Commerce / Business Administration with at least 15 years of education Experience • Professional from operations with at least 6+ years working experience. Four years and above experience in financial services, accounting /reporting preferred. Understanding of accounting and Insurance Industry products is a mandate. Knowledge and skills (general and technical) • Education - College (Graduation). B.Com, B.B.A (In Finance) • Exposure to Various Reconciliations type • Skills - Customer Service • Skills - Problem Solving/Analytical Ability • Performance Management Skills • Judgement & Decision Making • Skills - Handle Multiple Tasks/Time Management • Strong communication & analytical skills required • Skills - Spoken English • Keyboard Accuracy • IT Background (Office365, Alteryx & PowerApps) Other Requirements (licenses, certifications, specialized training - if required) • Good computer navigation skills • Good keyboarding speed • Good knowledge of complete MS Office suite Working Relationships Internal Contacts (And purpose of relationship): • AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support. • Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance. • Associate Accountants for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required. • Subject Matter Expert for the purpose of work thread related issues and escalated transactions. • QCA for the purpose of feedback and audit. • Trainers for the purpose of Pre-process and Process training. External Contacts (And purpose of relationship) - If Applicable • SME / Trainers at the client end for training. • Banks all over the client home country for follow-up work for closure of open unreconciled accounting items. • Client's various lines of businesses for follow-up work for closure of open unreconciled accounting items. About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us! #BI-Hybrid

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila) Unit Manager (Pod Leader of Client Servicing Team) Commercial Banking Summary: To supervise a team of professionals (handling consults, inbound, outbound, case, chat, escalations and investigations) to drive improvements in required skills and customer experience through regular interactions in order to achieve individual and group targets in an Operations sub-function of Capital One Philippines. Responsible in driving performance and skills improvement to promote customer and business outcomes while maintaining partnerships across the organization The Commercial Client Operations (CCO) plays a pivotal role in providing an array of services that enable us to care for the needs of our Commercial Banking clients by fulfilling client requests through email or voice channels within prescribed timelines. The requests include but are not limited to general servicing, account inquiries and maintenance, account servicing change-in signers and further account research Work set up : WFH General Responsibilities: - People development. Provides sub-functional leadership to a team of associates, including hiring, coaching, mentoring, and talent development - Risk Management. Conducts scheduled and random audits to ensure compliance with all applicable laws and regulations and escalate/mitigate as necessary - Ambassador of Culture and Values. Upholding the company's mission and vision by embodying excellence and doing the right thing; Advocate for customers and teams by helping them navigate through change - Operational Performance. Provides and conducts periodic performance review to the Sr. Unit Manager and up by analyzing performance/business trends and results - Process Improvement. Identifies opportunity areas and implements strategies in collaboration with other stakeholders to improve process and customer service delivery - Organizational Collaboration. Maintains strong and collaborative partnerships across the organization, including Workforce, Operations, Enterprise Operations, Operations Support and Functional Support to positively influence service delivery and customer satisfaction . Work with front office partners and other internal teams to positively influence service delivery and customer satisfaction - Operational Routines. Delivers people leader-related tasks such as but not limited to approval of time records, schedule adherence, associate movements, regularization, etc; Inspects data accuracy on team reporting (i.e. DID, HR roster, etc) Other job-related duties that may be assigned from time to time - Client Relationship Management. Act as the primary escalation point for clients, ensuring strong relationships and long-term retention - Service Delivery Oversight. Ensure all client deliverables execute on time, within scope and align with agreed service standards Basic Qualifications: - Two (2) years college level education or equivalent work experience - Commercial and or Corporate Banking client servicing experience - Analytical skills for decision-making and performance evaluation - Communication skills for written and verbal business correspondences - People management skills, including team coaching and collaboration - Proficiency in Microsoft Office and Google Suite applications Preferred Qualifications: - Two (2) years of leadership role experience in BPO industry No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Job Title: Assistant Property Manager Position Type: Full-Time, Remote Working Hours: U.S. client business hours (with flexibility for tenant schedules, leasing deadlines, and emergencies) About the Role: Our client is seeking an Assistant Property Manager to support property managers with tenant relations, leasing administration, maintenance coordination, and reporting. This role ensures properties are well-run, tenants receive timely responses, and owners have confidence in the accuracy of financial and operational data. You are the right hand to the property manager, keeping operations organized and compliant. Responsibilities: Tenant Relations: - Serve as the first point of contact for tenant inquiries regarding rent, lease terms, or property policies. - Document all interactions in property management software (AppFolio, Yardi, Buildium). - Manage communication for move-ins, move-outs, and lease renewals. Leasing Support: - Draft and process new lease agreements, amendments, and renewals using DocuSign or Dotloop. - Assist with property marketing (posting to Zillow, Apartments.com, Craigslist, MLS syndication). - Pre-screen tenants, schedule showings, and collect applications. Rent Collection & Financials: - Track rent payments daily, apply late fees, and follow up on delinquencies. - Assist in preparing weekly delinquency reports and monthly owner statements. - Record and reconcile deposits, refunds, and security deposits. Maintenance Coordination: - Create and manage work orders in property management software. - Schedule vendors, track progress, and confirm completion with tenants. - Ensure invoices match work performed before routing for approval. Compliance & Documentation: - Maintain complete and compliant tenant files with leases, notices, inspections, and compliance documents. - Ensure adherence to Fair Housing and local landlord-tenant laws. Operational Support: - Support property managers with portfolio-level reporting. - Track occupancy, turnover, and leasing performance metrics. - Handle ad hoc requests and administrative projects. What Makes You a Perfect Fit: - Strong communicator with tenants, vendors, and owners. - Organized multitasker who thrives in a fast-paced environment. - Problem-solver who balances empathy for tenants with business goals. - Detail-oriented and compliance-conscious. Required Experience & Skills (Minimum): - 2+ years in property management or real estate operations. - Proficiency with property management software (Yardi, AppFolio, Buildium). - Strong Microsoft Office/Google Workspace skills. - Familiarity with lease agreements, tenant laws, and Fair Housing regulations. Ideal Experience & Skills: - Experience supporting 100+ unit portfolios. - Knowledge of multi-state landlord-tenant law. - Exposure to property accounting and financial reporting. - Industry experience in residential, commercial, or mixed-use real estate. What Does a Typical Day Look Like? An Assistant Property Manager’s day revolves around supporting property managers by keeping tenants satisfied, vendors coordinated, and records accurate. You will: - Respond to tenant inquiries, logging issues and escalating to the property manager when needed. - Process leases and renewals, ensuring documentation is complete, compliant, and signed on time. - Track rent collections and delinquencies, communicating reminders and preparing reports. - Coordinate maintenance requests, scheduling vendors and updating tenants on progress. - Prepare and maintain tenant files so every lease, notice, and inspection is organized and audit-ready. - Assist property managers with owner reporting, occupancy tracking, and ad hoc operational tasks. In essence: you keep the day-to-day property operations running smoothly, ensuring property managers can focus on portfolio strategy while you handle execution. Key Metrics for Success (KPIs): - Rent collection rates (≥ 95% on-time collection). - Zero missed tenant renewals or compliance notices. - Maintenance tickets resolved within SLA timelines. - Owner reports accurately and on time. - Tenant satisfaction with communication and responsiveness. Interview Process: - Initial Phone Screen - Video Interview with Pavago Recruiter - Practical Task (e.g., prepare a lease renewal draft or process a mock maintenance request in AppFolio) - Client Interview - Offer & Background Verification #LI-AG1

Job Title: Assistant Property Manager Position Type: Full-Time, Remote Working Hours: U.S. client business hours (with flexibility for tenant schedules, leasing deadlines, and emergencies) About the Role: Our client is seeking an Assistant Property Manager to support property managers with tenant relations, leasing administration, maintenance coordination, and reporting. This role ensures properties are well-run, tenants receive timely responses, and owners have confidence in the accuracy of financial and operational data. You are the right hand to the property manager, keeping operations organized and compliant. Responsibilities: Tenant Relations: - Serve as the first point of contact for tenant inquiries regarding rent, lease terms, or property policies. - Document all interactions in property management software (AppFolio, Yardi, Buildium). - Manage communication for move-ins, move-outs, and lease renewals. Leasing Support: - Draft and process new lease agreements, amendments, and renewals using DocuSign or Dotloop. - Assist with property marketing (posting to Zillow, Apartments.com, Craigslist, MLS syndication). - Pre-screen tenants, schedule showings, and collect applications. Rent Collection & Financials: - Track rent payments daily, apply late fees, and follow up on delinquencies. - Assist in preparing weekly delinquency reports and monthly owner statements. - Record and reconcile deposits, refunds, and security deposits. Maintenance Coordination: - Create and manage work orders in property management software. - Schedule vendors, track progress, and confirm completion with tenants. - Ensure invoices match work performed before routing for approval. Compliance & Documentation: - Maintain complete and compliant tenant files with leases, notices, inspections, and compliance documents. - Ensure adherence to Fair Housing and local landlord-tenant laws. Operational Support: - Support property managers with portfolio-level reporting. - Track occupancy, turnover, and leasing performance metrics. - Handle ad hoc requests and administrative projects. What Makes You a Perfect Fit: - Strong communicator with tenants, vendors, and owners. - Organized multitasker who thrives in a fast-paced environment. - Problem-solver who balances empathy for tenants with business goals. - Detail-oriented and compliance-conscious. Required Experience & Skills (Minimum): - 2+ years in property management or real estate operations. - Proficiency with property management software (Yardi, AppFolio, Buildium). - Strong Microsoft Office/Google Workspace skills. - Familiarity with lease agreements, tenant laws, and Fair Housing regulations. Ideal Experience & Skills: - Experience supporting 100+ unit portfolios. - Knowledge of multi-state landlord-tenant law. - Exposure to property accounting and financial reporting. - Industry experience in residential, commercial, or mixed-use real estate. What Does a Typical Day Look Like? An Assistant Property Manager’s day revolves around supporting property managers by keeping tenants satisfied, vendors coordinated, and records accurate. You will: - Respond to tenant inquiries, logging issues and escalating to the property manager when needed. - Process leases and renewals, ensuring documentation is complete, compliant, and signed on time. - Track rent collections and delinquencies, communicating reminders and preparing reports. - Coordinate maintenance requests, scheduling vendors and updating tenants on progress. - Prepare and maintain tenant files so every lease, notice, and inspection is organized and audit-ready. - Assist property managers with owner reporting, occupancy tracking, and ad hoc operational tasks. In essence: you keep the day-to-day property operations running smoothly, ensuring property managers can focus on portfolio strategy while you handle execution. Key Metrics for Success (KPIs): - Rent collection rates (≥ 95% on-time collection). - Zero missed tenant renewals or compliance notices. - Maintenance tickets resolved within SLA timelines. - Owner reports accurately and on time. - Tenant satisfaction with communication and responsiveness. Interview Process: - Initial Phone Screen - Video Interview with Pavago Recruiter - Practical Task (e.g., prepare a lease renewal draft or process a mock maintenance request in AppFolio) - Client Interview - Offer & Background Verification #LI-AG1