Greenix Pest Control and Exterminator Services

Role Description As a customer experience call center specialist for Greenix Pest Control, your primary responsibility is to provide exceptional customer service to customers and our company's service professionals who reach out to a company's call center. You will play a critical role in building and maintaining positive relationships between Greenix and its customers, ensuring their satisfaction and loyalty through excellent customer service. - Answering customer inquiries: Handle inbound customer calls and respond to inquiries related to products or services, providing accurate and timely information. - Resolving customer issues: Listen attentively to customers, identify their needs, and take ownership of their issues until a resolution is reached. - Collaborating with other departments: Work closely with scheduling, sales, and billing to ensure prompt and effective resolution of customer issues. - Utilizing customer feedback: Reach out to customers based on feedback left and help resolve their concerns. - Meeting performance metrics: Responsible for meeting key performance indicators (KPIs), such as average handle time, quality assurance, and customer satisfaction ratings. - Maintaining a positive attitude: Maintain a positive, empathetic, and professional attitude towards customers at all times. - Technology: Proficient in using call center technology, including phone systems, call recording software, and customer relationship management (CRM) software. - A significant portion (80-85%) of your shift will be dedicated to delivering exceptional support to customers in the queue. - Engage with customers through voice calls, SMS, and email, ensuring a seamless and personalized experience. - Use of a webcam for training and coaching sessions is highly preferred and strongly encouraged. - We are committed to creating an optimal work environment by actively addressing any background noise or distractions. Qualifications - High School Diploma/GED - Excellent Communication skills - Basic computer skills - Positive and friendly attitude - Preferred: Minimum of 1+ years of experience in customer service. Requirements - Laptop or Desktop - High-speed internet - Headset Benefits - Great Environment - Paid Training - Paid Holidays - Greenix Swag - Weekly Pay - Health Benefits are available within 90 days for Full-Time employees Schedule - Day shift - Monday to Friday and 1 Saturday a month required Application Question(s) - Do you have access to a laptop/desktop and reliable high-speed internet? Work Location - Remote