Role Description As a key member of the Regulatory and Payer Solutions team, you will be responsible for leading the product requirements for our Analytic portfolio. Acting as the analytics product subject matter expert, you will be a primary point of contact for product knowledge across internal teams and customers. The Data Implementation Consultant role provides a strategic bridge between our customers’ needs and our technical solutions, ensuring the requirements are understood, documented and translated, to then be delivered to a development team. You will partner closely with our customers and our internal consulting, product, development and operations teams. You will work with both internal stakeholders and business owners, and external clients – both through new product development, training, and issue resolution. As a Data Implementation Consultant, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: - Becoming a subject matter expert with data knowledge for internal teams, customers, and prospects. - Participating in voice-of-customer sessions (both internal and external) to capture and analyze client feedback. - Partnering with product owners, client team, and customer to translate the ‘What and Why’ into the ‘How’ for the development team; this includes: - Documenting client needs and translating them into clear business, functional, and data requirements for development, along with user expectations. - Constructing the development backlog based on the requirements. - Converting code into Business Rules, Formulas, Metrics, and Data Mapping. - Building out test plans based on the requirements. - Attending development team ceremonies as part of the agile process. - Executing demo sign-off to ensure that developed solutions align with client/user expectations. - Performing client escalations and defect resolution. - Working with quality assurance teams to identify issues and create processes to enhance the data processing cycle. - Conducting research using SQL to support internal and external client requests. - Supporting cyclical review of data submissions and providing feedback and guidance to our clients to resolve issues detected. - Guiding client onboarding, including the drafting and maintenance of file specifications. - Collaborating with internal consulting and analytics team members to create and review data specifications and supporting business rules. - Leading discussions with the client submitter and the internal business consultants to establish business rules for use during data processing to accommodate client requests, as well as deal with deficiencies in the submitted data. - Managing Change Control Documentation for client data, business rules, processing, data extracts, and client-facing applications. Qualifications - Bachelor’s Degree or higher and 4+ years’ (combined) relevant job experience in a product analyst, data/business analyst, or clinical systems specialist role. - OR High School Diploma/GED AND 8+ years’ (combined) relevant job experience in a product analyst, data/business analyst, or clinical systems specialist role. - Minimum of three (3) years’ experience in data analytics and/or data mapping and data exchange, including intake/review/profiling of external data file submissions and supporting tools. - Demonstrated proficiency working with RDBMS such as SQL Server, Oracle, etc. - Excellent written and verbal communication skills, with confidence presenting to diverse audiences. - Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint) and Teams. Requirements - Master's degree in health informatics, computer science or healthcare management from an accredited institution (preferred). - Preferred 1+ year of client-facing experience within the health care data industry. - Proven ability to translate customer and clinical needs into actionable product requirements. - User experience with JIRA, Confluence, Kanban boards, CRM tools, and process mapping tools. - Experience with healthcare software and clinical documentation workflows. Benefits - Competitive pay and benefits. - Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits.

This opportunity is designed for individuals who enjoy curating personalized lifestyle experiences and working closely with clients to bring their ideas to life. As a Lifestyle Planning Specialist, you will guide clients through the process of organizing customized experiences tailored to their preferences. Responsibilities include consulting with clients to understand their needs, researching options, coordinating bookings, and ensuring every detail is handled smoothly. You will also provide recommendations, manage timelines, and offer support before, during, and after each experience. You will have access to professional tools, training resources, and a network designed to support your growth. This role allows for a flexible schedule and remote work environment, making it ideal for those seeking independence and the ability to manage their own workflow. The ideal candidate is detail-oriented, enjoys building relationships, and is comfortable using online tools and platforms. Strong communication skills and a positive, service-focused mindset are important for success in this role.

Client Success Specialist (Legal Tech) Join Codekeeper and play an important role in managing customer success for our clients. As a LegalTech company, our focus is on the intersection of customer communications, technical support, and legal drafting/review. We're searching for a talented Client Success Specialist to thrive in this dynamic and multifaceted position. We're accepting applications for the next two months and will fill the position as soon as we've found the perfect match. Role Description As a Client Success Specialist within the Customer Success team, this role is crucial in ensuring customers attain their desired outcomes using our product or service. This responsibility is pivotal for enhancing customer satisfaction and retention. You will act as an essential bridge between our company and its customers, championing customer success and satisfaction. Additionally, the duties shall include conducting legal research, drafting legal documents, and offering support on legal matters, contributing significantly to our overall service quality. Key Responsibilities Customer Service - You’ll be receiving requests from users and leads, asking questions about the services we offer and how to manage their Codekeeper account - Since we operate a full service model, you’ll be making sure their requests are handled quickly and correctly Tech Setup Support - Customers will also be required to set up connections between their source code management platform - You will support them in this process and make sure everything is administered correctly on our side Sales Support - Since in our view customer success starts from the very first contact, you’ll also be working with leads who have questions, guiding them about our service - This is done via email and website chat Report Drafting - Some of our customers require us to inspect information they provide - You draft the reports and send them back to them Legal Drafting/Review - As part of our service customers require written agreements incorporating their requirements. You’ll be managing this process by drafting the legal language to fit those requirements - You’ll be preparing the required documents, which will then be checked by your manager before it is shared with the client About the Company Codekeeper was founded by tech industry professionals to revolutionize software escrow for the cloud era. We offer state-of-the-art software escrow solutions that mitigate third-party risks in business operations. As a remote-first company with a central office in The Hague, we prioritize a healthy, resilient organization to support the development of our app. 🌐 codekeeper.co/ What We Offer - Passionate and fun-loving colleagues - Startup mindset with ample opportunities for growth - Regular team activities and gatherings - Comprehensive onboarding process with a dedicated ramp-up period - A supportive team that values open communication and direct feedback - A chance to excel in your career and make a difference What We Are Looking For We are seeking a motivated individual ready to embrace this challenge. While extensive legal or technical experience is not expected, familiarity with LegalTech concepts is crucial for success in this role. - Prior experience in customer success or similar role is preferred - Proficiency in drafting legal documents - Exposure to working with diverse companies of varying sizes and industries Additional Requirements - Analytical thinking, and a proactive attitude - Excellent written English communication skills - Proficiency in modern web tools like Google Docs and similar platforms - Highly organized with a strong attention to detail - Comfortable adapting and multitasking in a fast-paced environment Additional Info - Job Location: Remote - Join us to shape the future of software escrow! How to Apply Please send an application that speaks directly to how you would like to fill this position. There are no right answers or expectations. Show us your role in our company’s future and our role in yours. Address some of the work we do. Introduce yourself as a colleague. Feel free to respond in either Dutch or English.

Position Title: Implementation Lead Location: Manila, Philippines Employment Type: Full Time Shift: Night Shift (7 PM to 4 AM Philippine Time PHT) Onsite, Remote or Hybrid: Remote Department: Implementation Services Hiring Manager: Director, Implementations Travel: None COMPANY SUMMARY: Here at Aprimo, our mission is to empower the marketing organizations of today to build the brands of tomorrow. Aprimo is a pioneer of the marketing resource and digital asset management space, and we deliver an innovative, industry-leading SaaS solution that changes the way companies like AT&T, National Park Foundation, Laborie, and Bank of America work, create, collaborate, and learn in order to deliver exceptional brand experiences at scale. Aprimo helps enterprises unleash the power of their content by providing a marketing automation software and digital asset management software that manages the behind-the-scenes activities involved in marketing. Our product allows companies to manage content planning, creation and distribution all in one place, store content and media in a shared repository, and receive in-depth insights into how content performs. Founded in 1998, Aprimo has five offices internationally, including Chicago headquarters, and offers a flexible work-from-home/remote-work policy. Named a Leader in Digital Asset Management (DAM) and Marketing Resource Management by Forrester and winner of the 2021 Tech Cares Award for our work with Aprimo HELPS, we build on the power of our people to make an impact both in our industry and in our communities. POSITION SUMMARY: Reporting to the Delivery Manager of the Services team, the Implementation Lead will be client facing and responsible for directly leading and implementing projects with our US and EMEA- based customers. The role will perform project tasks such as leading project kickoffs, conducting workshops, managing client touchpoints, system configuration, training, documentation, leading and liaising with a Manila-based team and customer follow-up. This role will handle a number of projects simultaneously, providing expert recommendations for content leading solutions in a consultative role. WHAT YOU WILL BE RESPONSIBLE FOR: - Manage the implementation of US and EMEA-based projects, ensuring that all tasks are completed on-time and within budget. - Handle multiple projects across multiple customers simultaneously while requiring little or no oversight and/or direction. - Assess solution specifications in light of customer requirements and recommend solution changes that optimize value for both the customer and Aprimo. - Understand and in some cases develop a project plan by setting proper timelines for project tasks including requirements gathering, configuration, product training, solution testing, and production rollout. - Complete customer facing documentation throughout the implementation process- such as meeting presentations, workbooks, sign-off agreements, etc. - Schedule and conduct client project calls. - Miscellaneous project calls as required. - Manage deliverables within the Manila-based configuration team and align team deliverables. - Successfully manage multiple, simultaneous implementations by continually motivating clients, ensuring project timelines are met and client and/or partner issues are addressed while adhering to Aprimo’s Standard Operating Procedures (SOPs). - Proactively provide status updates to client team, including Executive Sponsors, to ensure successful and timely implementation. - Communicate client status to Implementation Services Manager, consistently and regularly. - Additional duties and responsibilities as needed. CANDIDATE QUALIFICATIONS & WHY YOU’RE A GREAT FIT FOR THE ROLE: - The Essentials - Ability and willingness to work a permanent night shift schedule of 7 PM to 4 AM PHT is required. - Four-year degree required. - Minimum of 4 years’ experience in an Implementation (Professional Services), Senior Support Representative, Project Manager, or Project/Team lead experience is required. - Excellent verbal and written communication skills (English) is required. - Proven experience working with US based customers is highly desired. - Previous experience in a role directly interacting with clients, preferably related to implementation or project management. - Passing grade on an Aprimo Certification Exam within the first 30 days of employment and must be able to maintain 2 product certifications annually. - Proven ability to foster internal/external relationships, overcome objections and motivate clients. - Strong problem-solving, communication and client management skills - Additional Successful Qualities - Willingness to be on camera. - Exceptional written and verbal communication skills - Excellent organization, planning and project management skills. - Ability to lead full-cycle Aprimo implementation projects by translating complex business requirements and processes into Aprimo configuration workbooks - Ability to lead workshops, schedule and lead client touchpoints, manage client expectations during escalate to leadership appropriately. - Ability to schedule, manage and liaise daily touchpoints with Manila configuration team to manage deliverables, timelines, status, changes, and client expectations accordingly - Must be an independent self-starter possessing excellent time management skills and be able to manage multiple implementation activities simultaneously - Ability to operate with minimal guidance; must be able to exercise sound judgment and decision making in challenging situations - Prioritize multiple responsibilities and deliver on commitments; must be comfortable working in a fast-paced, dynamic environment - Must be an expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and ability to understand clients’ needs is imperative - Able to build collaborative relationships with supervisors and peers; able to delegate responsibilities with ease; able to provide constructive feedback and praise; able to understand and educate others APRIMO CULTURE & WHY YOU’LL LOVE WORKING HERE: - Aprimo offers a forward-thinking, progressive and employee-first culture that is based in both collaboration and flexibility with team members who are friendly, intelligent and enthusiastic people that are committed to the product and mission here at Aprimo. - With 5 offices worldwide and teams spread throughout the US, EMEA and Philippines, our multicultural teams work cross-departmentally and across continents and cultures towards a shared goal. - We offer a diverse environment that promotes DEI efforts, values multiple perspectives and fresh thinking and which includes Aprimo HELPS, an employee resource group (ERG) that is dedicated to giving back to our local communities - Through its relaxed environment, Aprimo embodies a more casual “Silicon Valley” atmosphere. - We have a casual dress code that allows employees to express themselves as individuals and which fosters a creative and free-thinking approach to problem solving and business solutions. And it also allows us to wear hoodies and shorts during internal meetings. - Flexible work schedules and all positions allowing for either entirely remote or hybrid working arrangements create a deeply rewarding work-life balance. - With flexible work schedules, employees can attend to personal matters, such as stepping away to pick up their children from school or to get a much-needed haircut. - In a recent internal survey, 89% of staff cited work-life balance as being one of the most rewarding aspects of working at Aprimo! - Part of the key to our success is that team members are not only successful at collaboration and open communication, but that they are also given a great deal of autonomy and freedom in their own individual roles. - Our culture is not a micro-managing environment – rather, employees are encouraged to be self-starters, to voice new ideas, and to exercise ownership in their individual roles. - As such, individual team members can leave a lasting impact and footprint within the organization – in fact, our average employee tenure is 7.7 years. - Aprimo employs a “choose your own adventure” approach to career advancement. - Staff members are not siloed into roles and for many of our teams there is no set ladder that one needs to climb to achieve growth and promotion. - Rather, we emphasize an organic approach to career development in which employees can and do frequently transition into newly created roles within their own teams or transition into other departments based on their interests in exploring new skills and responsibilities. - For additional learning and development, we recently rolled out Udemy, which is an online learning platform that employees have access to and which features over 200,000 courses on a wide variety of business topics. - Ranked #1 in AI Metadata & Search by Forrester, Aprimo sits on the cutting-edge of technology and is paving new paths forward by incorporating AI (artificial intelligence) into our product offerings. - We offer generative AI in a secure environment built for brand safety and governance. Our AI-powered content operations platform, with industry leading digital asset management (DAM) software at its core, helps to optimize the creative process and improve the user experience with better search, recommendations, categorization and summarization. - Our AI empowers marketing teams to automate tasks, analyze data, and personalize content, ensuring scalability without sacrificing productivity. - AI automatically identifies asset characteristics and transforms them into words a human would search for. Translation, image alterations, personalization, and more are all streamlined by AI. - With our platform, marketers can efficiently produce a larger volume of content, engage customers on a personalized level, curate relevant materials, and make data-driven decisions to drive their content strategies forward. - Our AI offers up to 72% increase in discoverability and productivity, up to 61% reduction in production time, and up to 66% faster time to market. APRIMO BENEFITS WE OFFER: - Target Compensation: Monthly base salary target of 123,000 PHP to 145,000 PHP depending on job related knowledge, skills, and level of experience. This is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills and abilities, as well as internal equity, alignment with market data, or other law. - Competitive commissions structure - Competitive benefits coverage that begins on the first day of employment - Generous Leave options: Annual, Sick, & Special Leaves such as Marriage, Paternity, Maternity, and Bereavement - Medical and Dental Insurance; Eye Refraction; Outpatient medicine coverage - Employee Assistance Program - Rice Allowance - Life and Accident Insurance PHYSICAL REQUIREMENTS: - Must be able to remain in stationary position, often standing or sitting for prolonged periods and performing sedentary work that primarily involves sitting/standing - Must be able to move about to accomplish tasks or moving from one worksite to another - Must be able to perform light physical work that includes lifting or moving objects up to 20 lbs. or medium work that includes moving objects up to 50 pounds on occasion - Must be able to communicate with others to exchange information, including conveying detailed or important spoken instructions to others accurately, loudly, or quickly - Must possess the ability to receive detailed information through oral communication at normal speaking levels - Must be able to repeat motions that may include the wrists, hands and/or fingers (i.e., repeated typing, etc.) - The worker is required to have close visual awareness to perform an activity and to assess the accuracy, neatness and thoroughness of the work assigned, such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. - This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, etc. EEO STATEMENT: Aprimo provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identification, national origin, age, disability or genetics. In addition to federal law requirements, Aprimo complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. ADA STATEMENT: Aprimo is required to make a reasonable accommodation to the known disability of a qualified applicant or employee if it would not impose an "undue hardship" on the operation of the employer's business. Undue hardship is defined as an action requiring significant difficulty or expense when considered in light of factors such as an employer's size, financial resources and the nature and structure of its operation.