Analyze financial statements for loan requests, prepare credit packages for approval, communicate with loan officers for information, and monitor accounts for compliance with financial covenants while managing multiple assignments effectively.

About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere. JOB TITLE: Client Advocacy Manager REPORTS TO: Director of Client Advocacy DEPARTMENT: Client Success LOCATION: Remote Prometric’s Client Advocacy Managers serve as dedicated client champions and trusted advisors, responsible for building strong, enduring partnerships that drive client satisfaction, retention, and long-term growth. Acting as the voice of the client within Prometric, the Client Advocacy Manager ensures alignment across teams, proactively manages the client experience, and identifies opportunities to strengthen value delivery. This role develops deep relationships with key stakeholders, anticipates client needs, and orchestrates cross-functional resources to ensure service excellence. The Client Advocacy Manager plays a central role in driving renewals, mitigating risk, and positioning Prometric as a strategic partner. COMPANY BACKGROUND Prometric (www.prometric.com) is a trusted test development and delivery provider to more than 300 organizations worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors. Key Responsibilities Client Advocacy & Relationship Management - Serve as the primary advocate for assigned clients, ensuring their needs, goals, and priorities are clearly understood and represented across the organization - Build and maintain strong, trust-based relationships with client stakeholders at multiple levels, including enterprise and strategic accounts - Establish a consistent cadence of engagement (business reviews, performance discussions, executive touchpoints) to strengthen partnership and increase renewal likelihood - Proactively identify and address client concerns before they escalate, maintaining high satisfaction and loyalty Renewal & Growth Strategy - Drive renewal strategy by monitoring account health, identifying risks early, and developing mitigation plans - Partner with Account Directors to align on renewal timelines, value messaging, and growth opportunities - Surface expansion opportunities that emerge from ongoing client interactions and ensure proper internal coordination - Monitor competitive activity and proactively position Prometric’s differentiated value Organizational Alignment & Service Delivery Oversight - Act as the central coordination point for all client-related activities, ensuring seamless internal collaboration - Partner cross-functionally (Technology, Test Development, Operations, etc.) to ensure consistent, high-quality delivery - Ensure all contractual commitments, SLAs, and key deliverables are tracked, communicated, and fulfilled - Oversee planned activities (publishing cycles, launches, implementations, etc.), serving as an organizational quarterback to drive accountability - Elevate client feedback and insights to inform continuous service improvement Client Management & Operational Excellence - Maintain accurate account documentation, renewal tracking, and opportunity management within Salesforce and related systems - Monitor account health indicators and proactively communicate risks to internal stakeholders - Provide structured updates and reporting to both clients and internal leadership - Support forecasting and pipeline visibility in partnership with sales leadership Required Qualifications - BA/BS degree or equivalent combination of education and professional experience - 5 years of experience in client success, account management, customer advocacy, or relationship management roles managing complex service solutions - Demonstrated success building long-term client relationships and driving renewals - Strong organizational skills with the ability to manage multiple accounts and competing priorities - Exceptional written and verbal communication skills, with the ability to engage both operational and executive audiences - Experience working with SLAs, contracts, and performance metrics - Ability to navigate cross-functional environments and influence without direct authority - Proficiency with CRM systems (e.g., Salesforce) - Occasional travel (less than 30%) Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.

Manage Corporate Underwriting, Compliance, and Licensing Operations while effectively communicating and influencing stakeholders. Investigate complex challenges, simplifying solutions, and prioritizing resources to drive significant changes quickly.

Title: Registered Nurse Clinical Manager Location: Syracuse United States Job Description: Become a part of our caring community $103k- $108k yearly salary based on experience! Work Schedule: Full-time/40 Hours Position Type: Hybrid Branch Location: Liverpool, NY The RN Clinical Manager manages all direct care patient services provided by clinical personnel. You will focus on both home health clinical quality assurance and home health clinical operations projects. You will be reporting to the Branch Director. - Develop, plans, implements, analyzes, and organizes clinical operations for a specific location managed. - Conduct and delegates the assessment and reassessment of patients, including updating of care plans and interpreting patient needs, while following Company, physician, and health facility procedures. - Manage the assignment of caregivers. - Responsible for and oversees the delivery of care to all patients served by the location. Receive case referrals. Review available patient information related to the case, including disciplines required, to determine home health or hospice needs. Accountable to ensure patients meet admission criteria and make the decision to admit patients to service. Assign appropriate clinicians to a case. - Instruct and guide clinicians to promote more engaging performance and delivery of quality home care services. - Assist clinicians in establishing immediate and long-term therapeutic goals, in setting priorities, and in developing patient Plan of Care (POC). - Monitor cases to ensure documentation is in compliance with regulatory agencies and requirements of third-party payers. Ensure final audits/billing are completed and in compliance with Medicare regulations. - Coordinate communication between team members/attending physicians/caregivers to ensure the appropriateness of care and outcome planning. - Work together with the Branch Director and Company Finance Department to establish location's revenue and budget goals. - Participate in sales and marketing projects. - Oversee all clinical employees assigned to a specific location. Responsible for the direction, and evaluation of the location. Manage supervisory responsibilities following company procedures. - Handle necessary employee corrective action and discipline issues fairly and objectively, with the Human Resources Department and the Executive Director/Director of Operations. - Participate in the interviewing, hiring and development of direct care clinicians. Evaluate their performance relative to job goals and requirements. Coach staff and recommends in-service education programs, when needed. Ensure adherence to internal standards. - Assess staff education needs based on the review of clinical documentation in addition to feedback and recommendations by Utilization Review staff. Upon completion of the assessment, creates and conducts regular staff education. - Analyze situations, identify problems and evaluate alternative courses of action through the use of Performance Improvement principles. - Responsible for the QA/PI activities. Work with Utilization Review staff relative to data tracking for performance review and outcomes of care analysis to determine efficiency, the efficacy of case management system and any other systems and process. Competently perform patient care assignments and staff management activities. - Provide direct patient care on an infrequent basis and only in times of emergency. - Be the Branch Director in their absence. - Interpret Company standards and Company procedures to ensure compliance with external regulatory authorities and ensure that caregiver clinical documentation meets internal standards. - Participate in performance improvement activities, maintain ongoing clinical knowledge through internal and external training programs. Provide interpretation of knowledge and direction to staff. - Maintain relationships with referral/community sources. Participate in professional organizations and conduct care-related programs. Use your skills to make an impact Required Experience/Skills: - Graduate of an accredited School of Nursing. - BSN required (NY state requirement) - Current state license as a Registered Nurse. - Proof of current CPR. - Valid driver's license, auto insurance and reliable transportation. - Two years as a Registered Nurse with at least one-year of management experience in a home health environment. - Certified Home health Agency experience is required (NY state requirement) or four years' CHHA experience and six credit hours toward BSN. - Management and people leadership experience, preferred. - OASIS experience, required. OASIS certification (HCS-O, COQS, and/or COS-C), preferred. - Homecare Homebase (HCHB) experience, preferred. - CMS PDGM billing knowledge and/or experience, preferred. Additional Information - Normal Hours of Operation: M-F / 8a-5p (ET) - On-Call Expectation: As needed - Branch Size: 900 Census (4.5 STAR rating) - Annual Bonus Eligible: Yes, eligible for the annual incentive bonus which has pay-outs both quarterly and annually. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $77,200 - $106,200 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives. About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.