Title: Customer Service Representative Location: North Carolina Texas Ohio Florida Arizona United States Job Description: Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. Are you looking for a fully remote role where you can assist customers and help turn their days around? If so, this may be the role for you! We currently have full-time and part-time schedules available (no 3rd shift/overnight availability). Critical Position Requirements: - Full‑time resident of one of the following states: Arizona, Florida, North Carolina, Ohio, or Texas - You must provide your own equipment (requirements listed below) - You must have a dedicated, distraction‑free workspace with no background noise - 100% attendance required during training (Training Monday - Friday for first 3 weeks, training classes are offered from either 9:00 AM - 4:00 PM or 12:00 PM - 7:00 PM eastern time) - Starting pay is $18.00/hour WORK FROM HOME REQUIREMENTS - Personal computer or laptop with Windows 11. (Please note that Macs, Chromebooks, and tablets are not compatible with our current systems.) - High Speed Internet that meets the below requirements: - Download Speed = 25 Mbps or higher - Upload Speed = 10 Mbps or higher - Ping = 50 ms or lower - Jitter = 20 ms or lower - Ethernet cable and the ability to connect directly to your modem (WiFi cannot be used in this position; some computers may not be equipped with an ethernet port and require an adaptor) - USB wired headset - Webcam - Cell phone capable of downloading app for multifactor authentication and receiving push notifications - Dedicated workspace free from background noise and interruptions ESSENTIAL ACTIVITIES - Professionally answers a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts. - Accurately enters claim data into our production systems while on a live phone call. - Effectively and compassionately guides customers through the process of filing a glass claim by engaging in an authentic conversation that builds rapport and focuses on each customer's specific needs. - Verifies customer insurance coverage and deductible amounts and communicates the information to the customer. - Assists customers with scheduling repair, replacement, and/or recalibration services at a Safelite location or at a non-Safelite shop while honoring the customers preference. - Utilizes systems and resources provided to enhance the overall customer experience. - Provides solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate product and service information. - Other duties assigned by leadership. PROFESSIONAL REQUIREMENTS - Must be comfortable working in a highly structured performance-based environment while demonstrating high ethical and confidentiality standards - Knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment - The desire to establish rapport and credibility with customers, stores and peers with a caring heart and service mindset - The ability to read and utilize provided scripting in a conversational and timely manner - Demonstrates a high level of empathy and integrity by always doing the right thing - Has an upbeat personality and can show an authentic willingness to assist our customers - Previous experience working in a contact center or other customer service role - 16+ years of age - High School Diploma or equivalent, or actively enrolled WHAT YOU'LL GET - Pay is $18.00/hour and offers bonus opportunities. - A benefits package including 401(k) plan with company matching, paid volunteer day, and associate discounts. - Weekly pay checks! - Up to $5,250 in tuition reimbursement per year. - Paid training and all the tools and resources you'll need to be successful. - View all our health, wealth, and life offerings at www.safelitebenefits.com.

Title: Customer Experience Representative - Practice Management / Billing Location: Denver CO US Job Description: $23 Hourly About Sycle Sycle is a market-leading global SaaS company with the mission of facilitating the delivery of better hearing to the world. Founded in 2001, we have grown to be the leading practice management solution for audiology (hearing care) providers, with more than 65% market share. The Sycle practice management solution frees up valuable time so our customers can grow their businesses through delivering high quality patient care and exceptional services that delight their customers. Small hearing care practices and some of the largest retailers utilize our software in 13 countries worldwide. The Sycle team is 120 strong. We are headquartered in Lone Tree, Colorado with offices in Alabama and Vancouver, and a large remote workforce. We are always on the lookout for exceptional talent to help us build and deliver market-leading tools that make a difference for our customers. Check out our job listings and apply! Position Requirements As a vital part of the Sycle Team, the Customer Experience team strives to provide our customers with a level of support to exceed the customer’s expectations. The role involves supporting our audiology platform, helping customers learn the system and leverage its functionality. Inquiries range from technical issues to sometimes complex billing and medical insurance issues. Someone with experience and/or certifications in the medical insurance space is a requirement of this role. This is a remote position that requires the applicant to work from home from one of the following states: AL, CA, CO, FL, IL, MN, NV, OR, TX or UT. Key Competencies Required - Customer Focused: This person will serve as the front line to Sycle customers. This will involve managing customer inquiries and helping customers get the most out of Sycle, including supporting complex billing and insurance inquiries - Communication Skills: Ability to effectively listen and communicate with Sycle customers and the internal Sycle team. - Learning Ability: Candidates must be quick learners. Knowledge of our core software and the ancillary products is a must to effectively support existing and new customers. Looking for a proven ability to learn various ideas, backgrounds, and concepts. Pick up a new concept quickly. - Teamwork: Sycle is a dynamic, fast-paced environment. We are looking for individuals that will be proactive and take the lead in solving our customers’ technical issues while partnering well with critical functions such as Customer Service and Marketing. Skills and Knowledge - Experience with medical claims - Understanding medical terminology - Familiar with CPT, HCPCS, ICD-10 - Medical billing knowledge Position Responsibilities - Understand the functionality of the Sycle platform and be able to communicate information in a succinct and timely manner to customers - Ability to build professional relationships with the customer to maintain their satisfaction with Sycle’s product and services - Providing basic information and training for new Sycle users - Provide account maintenance and support, including clinic additions, clinic cancellations, billing updates, ownership transfers and subscription renewals. - Identify problematic workflows that disrupt the proper functionality of the software - Report core functionality suggestions for Sycle through feature requests - Understand common FAQs and how to resolve them - Provide browser support for Google Chrome by clearing cookies and cache, setting file associations, setting security and pop-up exceptions, and disabling and enabling plugins and flags - Understand Sycle reporting functions and how to acquire the information that the customer is seeking - Remain informed on software defects and other system issues to help troubleshoot with customers - Effectively manage cases through Sycle’s CRM system, HubSpot - Escalate issues as needed in a timely manner Basic Qualifications - 2-3+ years of technical help desk experience - Strong customer focus orientation - Strong problem analysis and problem solving skills - Effective at implementing processes and procedures - Strong verbal and written communication skills - Must be high energy with a results-driven personality - Ability to form positive relationships - Like to have - AAPC certification, CPB in Professional Billing Nice to Have - Experience working with Waystar and/or Optum Intelligent EDI This fully-remote role at Sycle offers a competitive hourly wage, internet subsidy and Sycle’s benefits plan. If you’re a strong fit for this role and live in the following US states: AL, CA, CO, FL, IL, MN, NV, OR, TX or UT please apply. Due to the number of applications we expect to receive, only successful candidates will be contacted.

Job Title: Customer Service Specialist Location: Remote Job Type: Full-time Who We Are: At STERRY, we’re not your average Growth Marketing Agency—we’re the rocket fuel behind crowdfunding and e-commerce success. Since day one, we’ve helped clients pull in over $100 million in trackable online revenue. We shatter limits, supercharge brands, and turn every click into cash. Job Overview: We are seeking a dedicated and empathetic Customer Service Specialist to join our team. In this role, you will be the primary point of contact for our customers, ensuring their inquiries, concerns, and feedback are handled professionally and efficiently. You will use platforms like ReAmaze (or similar) to manage email communications, engage with customers on social media, and provide solutions that enhance customer satisfaction and loyalty. The ideal candidate is a strong communicator, highly organized, and passionate about delivering exceptional service. If you thrive in a fast-paced environment and enjoy building meaningful customer relationships, we’d love to hear from you! Key Duties & Responsibilities - Email & Social Media Management: - Respond to customer inquiries via email using ReAmaze or similar platforms. - Engage with customers through multiple social media platforms simultaneously through chat, comments or live interactions. - Customer Support & Satisfaction: - Identify and assess customers’ needs to provide tailored solutions. - Build long-term relationships and trust through open, interactive communication. - Provide accurate and complete information using the right tools and methods. - Issue Resolution & Follow-Up: - Handle customer complaints, offering appropriate solutions within set time limits. - Follow up to ensure issues are fully resolved and customer satisfaction is achieved. - Documentation & Compliance: - Maintain detailed records of customer interactions and process customer accounts. - Follow company communication procedures, guidelines, and policies. - Customer Engagement: - Go the extra mile to engage customers and enhance their experience. - Additional Tasks: - Perform ad hoc duties as assigned by management. Qualifications & Skills - Experience: - Prior experience in customer service, preferable in e-commerce or a related field is a plus, but we welcome fresh graduates who are eager to start their career. - Experience managing social media interactions (Facebook, Instagram, etc.) is beneficial but not mandatory. - Skills: - Excellent written and verbal communication skills. - Strong problem-solving and conflict-resolution abilities. - Ability to multitask, prioritize, and manage time effectively. - High attention to detail and organizational skills. - Empathetic and patient with a customer-first mindset. - Devices: - Must possess reliable personal equipment, including a minimum i5 processor (or equivalent) and above, with a wide monitor suitable for effectively managing multiple applications and tabs simultaneously. - Preferred (but not required): - Experience with ReAmaze, RichPanel or other CRM Tools is a plus. - Knowledge of TikTok Shop and e-commerce platforms (Shopify, WooCommerce, etc.). - Basic understanding of FAQ databases and help center resources. Why Join STERRY? - 100% remote--work from home. - Opportunity to work in a dynamic, customer-focused environment. - Growth and development within a collaborative, innovative team that celebrates big wins. - A culture that values creativity, precision, and measurable results. How to Apply Ready to unleash your inner quality champion and share your customer experience to legendary heights? Send us your resume and a cover letter that showcases your experiences and skills!

This position is Remote in Arizona, Nevada, Utah or New Mexico. You will have the flexibility to work remotely* as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. This position is full-time (40 hours/week) Monday - Friday. Employees are required to work our normal business hours of 8:00 am - 5:00 pm MST. It may be necessary, given the business need, to work occasional overtime. We offer 1 - 2 weeks of training. The hours during training will be based off their schedule. Primary Responsibilities: - Answer 50-70 incoming phone calls per day from customers and identify the type of assistance the customer needs. - Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems. - Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues. - Scheduling appointments for patients – entering and updating demographics. This role is equally challenging and rewarding. You’ll be called on to research complex issues across multiple databases. It requires fluency in computer navigation and toggling while you confidently and compassionately engage in dialogue with the caller. Be assured that our training will provide you with knowledge of the various products, plans and levels of benefits available to members and you’ll soon find yourself creating positive experiences and earning the gratitude of callers on an hourly basis. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School diploma/GED OR equivalent experience - Must be 18 years OR older - Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications - 1+ years of experience in a medical environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools - Knowledge of Medical Terminology - Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to work our normal business hours of 8:00 am - 5:00 pm MST. Preferred Qualifications: - 1+ years prior health care experience - Ability to type 40 wpm Telecommuting Requirements: - Reside within Arizona, Nevada, Utah or New Mexico - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Soft Skills: - Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner - Proficient conflict management skills to resolve issues in a stressful situation *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 - $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.