Job Title: Customer Service Specialist Location: Remote Job Type: Full-time Who We Are: At STERRY, we’re not your average Growth Marketing Agency—we’re the rocket fuel behind crowdfunding and e-commerce success. Since day one, we’ve helped clients pull in over $100 million in trackable online revenue. We shatter limits, supercharge brands, and turn every click into cash. Job Overview: We are seeking a dedicated and empathetic Customer Service Specialist to join our team. In this role, you will be the primary point of contact for our customers, ensuring their inquiries, concerns, and feedback are handled professionally and efficiently. You will use platforms like ReAmaze (or similar) to manage email communications, engage with customers on social media, and provide solutions that enhance customer satisfaction and loyalty. The ideal candidate is a strong communicator, highly organized, and passionate about delivering exceptional service. If you thrive in a fast-paced environment and enjoy building meaningful customer relationships, we’d love to hear from you! Key Duties & Responsibilities - Email & Social Media Management: - Respond to customer inquiries via email using ReAmaze or similar platforms. - Engage with customers through multiple social media platforms simultaneously through chat, comments or live interactions. - Customer Support & Satisfaction: - Identify and assess customers’ needs to provide tailored solutions. - Build long-term relationships and trust through open, interactive communication. - Provide accurate and complete information using the right tools and methods. - Issue Resolution & Follow-Up: - Handle customer complaints, offering appropriate solutions within set time limits. - Follow up to ensure issues are fully resolved and customer satisfaction is achieved. - Documentation & Compliance: - Maintain detailed records of customer interactions and process customer accounts. - Follow company communication procedures, guidelines, and policies. - Customer Engagement: - Go the extra mile to engage customers and enhance their experience. - Additional Tasks: - Perform ad hoc duties as assigned by management. Qualifications & Skills - Experience: - Prior experience in customer service, preferable in e-commerce or a related field is a plus, but we welcome fresh graduates who are eager to start their career. - Experience managing social media interactions (Facebook, Instagram, etc.) is beneficial but not mandatory. - Skills: - Excellent written and verbal communication skills. - Strong problem-solving and conflict-resolution abilities. - Ability to multitask, prioritize, and manage time effectively. - High attention to detail and organizational skills. - Empathetic and patient with a customer-first mindset. - Devices: - Must possess reliable personal equipment, including a minimum i5 processor (or equivalent) and above, with a wide monitor suitable for effectively managing multiple applications and tabs simultaneously. - Preferred (but not required): - Experience with ReAmaze, RichPanel or other CRM Tools is a plus. - Knowledge of TikTok Shop and e-commerce platforms (Shopify, WooCommerce, etc.). - Basic understanding of FAQ databases and help center resources. Why Join STERRY? - 100% remote--work from home. - Opportunity to work in a dynamic, customer-focused environment. - Growth and development within a collaborative, innovative team that celebrates big wins. - A culture that values creativity, precision, and measurable results. How to Apply Ready to unleash your inner quality champion and share your customer experience to legendary heights? Send us your resume and a cover letter that showcases your experiences and skills!

This position is Remote in Arizona, Nevada, Utah or New Mexico. You will have the flexibility to work remotely* as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. This position is full-time (40 hours/week) Monday - Friday. Employees are required to work our normal business hours of 8:00 am - 5:00 pm MST. It may be necessary, given the business need, to work occasional overtime. We offer 1 - 2 weeks of training. The hours during training will be based off their schedule. Primary Responsibilities: - Answer 50-70 incoming phone calls per day from customers and identify the type of assistance the customer needs. - Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems. - Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues. - Scheduling appointments for patients – entering and updating demographics. This role is equally challenging and rewarding. You’ll be called on to research complex issues across multiple databases. It requires fluency in computer navigation and toggling while you confidently and compassionately engage in dialogue with the caller. Be assured that our training will provide you with knowledge of the various products, plans and levels of benefits available to members and you’ll soon find yourself creating positive experiences and earning the gratitude of callers on an hourly basis. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School diploma/GED OR equivalent experience - Must be 18 years OR older - Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications - 1+ years of experience in a medical environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools - Knowledge of Medical Terminology - Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to work our normal business hours of 8:00 am - 5:00 pm MST. Preferred Qualifications: - 1+ years prior health care experience - Ability to type 40 wpm Telecommuting Requirements: - Reside within Arizona, Nevada, Utah or New Mexico - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Soft Skills: - Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner - Proficient conflict management skills to resolve issues in a stressful situation *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 - $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Role Description As a Customer Service Representative at Foundever, you’ll support one of the largest financial providers in the U.S. — no cold calling required! This is an inbound call center environment in the comfort of your own home! We offer paid training that will help prepare you for the launch of this new career. - A distraction-free and quiet workspace is essential during training and work hours. Qualifications - Must be at least 18 years old. - High school diploma or GED equivalent required. - 1 year of relevant work experience. - Open availability during operating hours a must! - Professional customer service aptitude is essential. - If you reside within 50 miles of our on-site locations, you will be offered an onsite role. Requirements - Seeking availability for 8-hour shifts during the hours of 8am-8pm EST or 12pm-12am EST, including evening and weekend availability. Key Skills - Customer Service Aptitude: Strong skills in delivering exceptional service. - Reliability: Consistent dependability and responsibility. - Critical Thinking: Ability to assess situations and develop empathetic solutions. - Service-Oriented: A personal drive to serve others with compassion. - Organizational Skills: Strong organizational abilities are crucial for success in this role. - System Navigation: Ability to navigate system tools to search for answers & information. Home Setup Requirements - Provided Equipment: Foundever will ship the necessary equipment. - Internet Requirements: A hardwired high-speed internet connection. No wireless. - Work Environment: A quiet, distraction-free space is essential; webcam video presence will be required during training and production. Cannot be a primary care provider during hours of operation. - Device Requirements: You'll need to use your own computer or tablet (excluding Kindle Fire Tablets) for the first few days of training before we ship the equipment. Cell phones are not permitted during training. Benefits - Competitive Compensation: $15.50/H, paid training. - Remote Work: Enjoy the freedom of a remote work environment, with weekend shifts as needed. - Comprehensive Benefits: Including 401(k) matching, health, dental, and vision insurance, disability insurance, paid time off, opportunities for bonuses, and career growth. Company Description Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Title: Latam Customer Support Manager - Spanish Speaking Location: Brazil (São Paulo - Hybrid) Job Description: Your wellbeing, our mission. Join a company shaping a healthier world. GET TO KNOW US At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company. We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. Join us in redefining the future of wellbeing! THE OPPORTUNITY We are hiring a Latam Customer Support Manager - Spanish Speaking to our Customer Experience team in São Paulo! The CX Manager will drive operational excellence within the Customer Experience team by helping optimize processes for our México, Argentina and Chile operations, making sure the team achieves the KPIs, enhancing service delivery, and ensuring seamless support across customer touchpoints. This role requires a strategic thinker and hands-on manager with a passion for customer satisfaction, efficiency, and cross-functional collaboration. The ideal candidate is a skilled problem-solver with experience in data-driven decision-making and a track record of delivering outstanding customer experiences at scale. YOUR IMPACT - Process Optimization: Identify, design, and implement initiatives that streamline CX operations, reduce response times, and enhance quality of service. Continuously evaluate existing workflows for improvement opportunities. - Data Analysis and Reporting: Track and analyze customer service metrics (CSAT, Productivity, Full Resolution Time, FCR, etc.) to assess performance, inform decisions, and report on operational efficiency. Provide regular updates to leadership and cross-functional teams. - Team Leadership and Development: Oversee a team of CX specialists, including hiring, training, coaching, and performance management. Foster a positive team culture focused on growth, accountability, and customer-centricity. - Quality Assurance: Develop and maintain a quality assurance program to ensure consistency and excellence across all customer interactions. - Cross-functional Collaboration: Work closely with Product, Customer Success, Process Improvement and WFM teams to gather customer feedback, align on brand messaging, and ensure seamless integration of CX initiatives across departments. - Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness. WHO YOU ARE - A true team player with previous experience in CX, Customer Support or Operations. - Leadership: You are a dedicated person with previous experience as a leader, able to lead, inspire, and develop teams in a fast-paced environment. Proven track record in building team cohesion and driving positive team dynamics. - Customer-Centric: Deep understanding of customer support metrics, and continuous improvement principles. - Languages: Proficiency in English and Advanced Spanish is mandatory. - Problem-Solving: Ability to assess complex situations, identify root causes, and implement effective solutions promptly. - Analytical: You are tenacious and goal-oriented, proficient in data analysis and familiar with reporting tools (e.g., Power BI, Tableau, Zendesk Explore). Strong ability to interpret and act on quantitative and qualitative data. - Tech-Savvy: A self-starter who can multi-task and adapt to a fast-growing organization. Familiarity with CRM and CX platforms (e.g., Zendesk, Salesforce, HubSpot) and experience in implementing technology solutions to enhance CX. - Experience working in fast-paced, high-growth tech or SaaS environments. - Communication: A strong communicator both written and verbal to lead cross-functional initiatives and present findings to stakeholders. We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in customer support and in a leadership position are mandatory requirements. WHAT WE OFFER YOU With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. Our flexible benefits program allows you to customize some of the benefits, according to your needs! Our benefits include: WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you. WELLZ: A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine individual therapy sessions (52 per year) and on-demand content. HEALTHCARE: Health, dental, and life insurance. FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. When you join, use our home office reimbursement to set up your home office. PAID TIME OFF: It’s important to take time away from work to recharge.Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday! PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled. CAREER GROWTH: Access world-class platforms, participate in interactive sessions, build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success. CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here. Diversity, Equity, and Belonging at Wellhub We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. Read more about it here. Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos.