• Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism. • Triage, tag, and resolve emails and chats in Gladly within your SLA. • Use approved macros and personalize to Grüns voice. • Process returns and exchanges • Handle subscription edits in Skio. Fix addresses and payment issues. • Track shipping issues accurately and promptly - sending proactive updates. • Flag product quality or adverse events. Open tasks with photos and details. • Keep clean notes so any agent can pick up the thread—document resolutions in Gladly.

A LITTLE BIT ABOUT Boldr - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide. - We are a global team, united by our desire to connect diverse people with common values for boldr impact.  - We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner. LET’S START WITH OUR VALUES - Meaningful connections start with AUTHENTICITY - We do our best work by being CURIOUS - We grow by remaining DYNAMIC - Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE  - At the heart of great partnerships, we’ll always find EMPATHY WHAT IS YOUR ROLE As a Senior Customer Advocate (email & chat support), you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner. WHY DO WE WANT YOU We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

Who We Are Centauri delivers data-driven technology solutions that transform fragmented clinical and member data into actionable intelligence — maximizing accuracy, quality performance, and outcomes for health plans and health systems. Through close collaboration with our customers, Centauri improves patient and member outcomes by providing advocacy, advanced data insights, and intelligent clinical data delivery. The company addresses critical healthcare challenges for complex populations and improves access and quality of care. Headquartered in Tempe, Arizona, Centauri Health Solutions employs 1100 dedicated associates across the country and has been recognized on the Inc. 5000 list, the 2020 Deloitte Technology Fast 500™, and has been recognized as 2026 Best in KLAS for ADT Notifications. Centauri Health Solutions | 100% Remote | Training and Equipment Provided What if your job was more than a job? What if your first conversation with someone could be the start of a life-changing journey? At Centauri Health Solutions, we help people navigate the complexities of government assistance programs.  We are looking for empathetic, driven individuals to join us as Senior Outreach Specialists. You will be the first point of contact for health plan members, helping them understand and begin the process of applying for Social Security Disability benefits. If you find satisfaction in making a tangible difference from the very first call, your mission starts here. Your Daily Mission (What You’ll Do) You will be the voice of support and a trusted guide, introducing members to the possibility of receiving life-changing benefits. - Compassionate Conversations: Make outbound and receive inbound calls from people interested in applying for disability benefits through the Social Security Administration. - The "Human Translator": Determine if individuals or their dependents are eligible for disability benefits through a series of simple questions. When needed, you will explain complex regulations and eligibility requirements in simple, warm, and patient terms. - Application Kickstart: Gather sensitive personal and financial details to determine eligibility and assist in the initial submission of Social Security Disability applications. - Data Integrity: Accurately compile, record, and evaluate personal and financial data using Centauri’s systems. - Regulatory Standards: Maintain strict adherence to HIPAA and company information security policies to ensure the safety and confidentiality of all data. The Ideal Advocate (Who You Are) You are the person friends and family turn to when they need clear, compassionate guidance. - Experience: 2+ years in a high-touch customer service or call center environment. - Communication Pro: You have excellent phone skills, actively listen, and can be assertive with compassion. You remain calm and professional, seeing obstacles as opportunities to build trust. - Compassionate: You love to help people - Tech-Savvy: You are comfortable placing and receiving calls via contact center software and have strong data entry skills. - Critical Thinker: You can manage difficult conversations and use probing questions to clarify information and find solutions. - Remote Ready: You have experience working remotely and have a private, quiet office space. The Reality of the Role (Transparency Matters) To thrive in this position, you should enjoy a structured, performance-driven environment. - High-Volume Engagement: This is a phone-based role. You will spend your day making and receiving calls. - Scripted Excellence: To ensure total compliance, you will work within well-defined procedures. Your creativity comes from your tone and empathy while following the process. - Goal-Oriented: You will be expected to meet daily and weekly production and quality goals. Efficiency allows us to help more people. - Bonus: You will be eligible to receive bonus payments for exceptional performance. Why You’ll Love Centauri (Our Promise to You) We believe that caring for our members starts with caring for our team, and we are committed to providing a rewarding environment where employees can grow, excel, and achieve both personal and professional goals. - Comprehensive medical, dental, vision, and prescription coverage - Wellness program supporting overall well-being - Company-paid basic life and AD&D insurance - 401(k) plan with company match - Tuition reimbursement opportunities - Paid time off for vacation and illness - Six paid company holidays - Floating holiday - Company-paid training and computer equipment - Performance-based bonus program - Paid time off for volunteer activities - Employee referral bonus program - Career development and training opportunities, including leadership growth Compensation Transparency Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. Equal Employment Opportunity and Accommodation Centauri Health Solutions is an equal opportunity employer and is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable law.

Why you want this job At 1-800 Contacts, we believe that ordering and obtaining contact lenses should be simple and affordable. We do this by empowering our people to solve problems without having to ask permission… and the proof is in the pudding when you consider our customer satisfaction scores and employee engagement numbers. Our rockstar agents have a reputation for going above and beyond to WOW our customers. This is NOT just another call center job… apply today to become a part of our amazing company and culture! - Start Date: Monday, May 4th, 2026 - Location: Train and work remotely from approved states (Utah, Texas and North Carolina) - Training: 3 weeks (M-F, 10 AM–5 PM MST, 100% attendance is mandatory) - Full-Time: 40 hours/week - Shifts: Hiring for afternoon/evening shifts at this time, including 1 required weekend shift each week (Saturday preferred) - Pay: $15/hour + bonus potential up to $6/hour What you’ll do - Answer inbound calls: Handle inbound sales and service calls—no cold calling required! Focus on helping customers and enhancing their experience. - Consult with care: Offer thoughtful advice to help customers get the most value from their contact lens purchase on every call. - Stay connected: Engage proactively with your manager and team through one-on-ones, team meetings, and chats, ensuring success in a virtual work environment. - Provide top-tier service: Deliver exceptional customer service in a fast-paced, ever-changing environment. Keep calm, stay focused, and exceed expectations. - Solve problems with ease: Identify and resolve customer issues quickly, empowering yourself to make decisions in the moment for a positive experience. - Hit your targets: Maintain high performance metrics, including revenue per call, quality, availability, and dependability—always striving for excellence. - Live our values: Bring your Big Hearted, Unconventional, Tenacious, and Better Together attitude to every call, chat, and interaction. What you'll need - 2-3 years minimum customer service experience - Inbound sales and Contact Center experience a plus! - A goal-getter mentality, always striving to crush metrics and share our amazing products with customers - A fun, friendly personality that loves connecting with customers in unexpected and engaging ways - Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better - Computer literacy skills with the ability to type at least 40 wpm - A private, dedicated workplace, free from interruption or distraction that promotes confidentiality - Positive, driven and solution-oriented mentality - Must reside (permanent residence) in approved locations: North Carolina, Texas and Utah Why you'll love us - Monthly performance bonuses for those who qualify - Ownership of your development with support from leaders dedicated to fostering growth - Bi-annual performance reviews - A safe, respectful, and inclusive work environment Perks - Amazing medical, dental, and vision coverage - 401(k) match - Deep discounts on contact lenses, glasses lenses and glasses frames - Tuition reimbursement for eligible courses Who we are SeekWell is the parent company of 1-800 Contacts, The Framery and Luna. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built a great company and changed an industry by putting the customer first, always. The best is yet to come. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. To be considered for this remote position, candidates must reside in one of our approved hiring states, which are specified in the job application questions below. It is anticipated this position will have a salary within the range listed below, depending on the candidate’s qualifications for the role. The successful candidate may also be eligible to enroll in several benefits including medical, dental, vision, 401(k), and others provided the work schedule meets the minimum Company requirements. United States Remote Salary Range $15—$15 USD *For remote hourly applicants to be considered, you must live in one of the following approved states: Utah, Texas, North Carolina It is anticipated this position will have a salary within the range listed below, depending on the candidate’s qualifications for the role. The successful candidate may also be eligible to enroll in several benefits including medical, dental, vision, 401(k), and others provided the work schedule meets the minimum Company requirements. United States Remote Hourly Range $15—$15 USD