Job Title: Customer Sales Representative Position Type: Full-Time, Remote Working Hours: U.S. Hours About the Role We’re hiring a Customer Sales Representative (CSR) to handle high-volume inbound calls, convert inquiries into booked plumbing jobs, and promote the Pipeline Club membership program. This role is central to driving revenue, improving conversion rates, and delivering a strong, customer-first phone experience through clear, confident communication. Responsibilities Inbound Sales & Call Management - Professionally handle inbound customer calls with empathy, clarity, and confidence. - Convert customer inquiries into booked plumbing jobs, targeting an 85% call-to-booking conversion rate. - Actively listen to customer needs and guide conversations toward effective service solutions. Scheduling, Upselling & Membership Sales - Efficiently schedule service appointments while identifying upsell opportunities. - Promote and sell the Pipeline Club membership during eligible calls. - Achieve a minimum 10% membership close rate, targeting 35 memberships within the first 90 days. Process, Documentation & Systems - Document call scripts, workflows, and best practices to improve consistency and performance. - Contribute to building scalable systems that enhance conversion rates and membership sales efficiency. Technology, Tools & Optimization - Use CRM and call tools to accurately log interactions, adopt new technologies quickly, and share feedback to improve processes and workflows. Customer Experience & Team Support - Handle escalated customer interactions professionally, uphold customer-first standards, and support offshore team members to ensure consistent service quality. What Makes You a Perfect Fit - You are a confident, empathetic communicator who builds rapport easily over the phone. - You take ownership of customer outcomes and conversion performance. - You are reliable, disciplined, and comfortable working evening and weekend shifts. - You enjoy helping customers while also driving sales and membership adoption. - You adapt quickly to new tools, scripts, and processes in a fast-paced environment. Required Experience & Skills - Proven experience in sales or customer service, preferably in plumbing, home services, or trades. - Demonstrated ability to convert inbound calls into booked appointments. - Experience with CRM systems and call management tools (ServiceTitan experience is a plus). - Strong sales, upselling, and objection-handling skills. - High level of accountability for call quality, bookings, and customer experience. What Does a Typical Day Look Like ? A CSR’s day is focused on delivering exceptional customer experiences while consistently converting inbound calls into booked jobs and memberships. You will: - Handle inbound customer calls throughout your scheduled shift. - Listen carefully to customer concerns and recommend appropriate services. - Schedule plumbing appointments and present Pipeline Club membership options. - Log all interactions accurately in the CRM and follow established call processes. - Handle escalations professionally and contribute to ongoing process improvements. In short: You drive growth and customer satisfaction by turning inbound calls into booked services and long-term relationships through empathy, consistency, and execution. Key Metrics for Success (KPIs) - Call-to-booking conversion rate: 85% target - Pipeline Club membership close rate: 10%+ - Memberships sold: 35 within the first 90 days - CRM accuracy and documentation compliance - Consistent customer satisfaction and call quality scores Interview Process - Initial Screening Call - Interview with Pavago Recruiter - Client Interview - Offer & Onboarding

Job Title: Customer Sales Representative Position Type: Full-Time, Remote Working Hours: U.S. Hours About the Role We’re hiring a Customer Sales Representative (CSR) to handle high-volume inbound calls, convert inquiries into booked plumbing jobs, and promote the Pipeline Club membership program. This role is central to driving revenue, improving conversion rates, and delivering a strong, customer-first phone experience through clear, confident communication. Responsibilities Inbound Sales & Call Management - Professionally handle inbound customer calls with empathy, clarity, and confidence. - Convert customer inquiries into booked plumbing jobs, targeting an 85% call-to-booking conversion rate. - Actively listen to customer needs and guide conversations toward effective service solutions. Scheduling, Upselling & Membership Sales - Efficiently schedule service appointments while identifying upsell opportunities. - Promote and sell the Pipeline Club membership during eligible calls. - Achieve a minimum 10% membership close rate, targeting 35 memberships within the first 90 days. Process, Documentation & Systems - Document call scripts, workflows, and best practices to improve consistency and performance. - Contribute to building scalable systems that enhance conversion rates and membership sales efficiency. Technology, Tools & Optimization - Use CRM and call tools to accurately log interactions, adopt new technologies quickly, and share feedback to improve processes and workflows. Customer Experience & Team Support - Handle escalated customer interactions professionally, uphold customer-first standards, and support offshore team members to ensure consistent service quality. What Makes You a Perfect Fit - You are a confident, empathetic communicator who builds rapport easily over the phone. - You take ownership of customer outcomes and conversion performance. - You are reliable, disciplined, and comfortable working evening and weekend shifts. - You enjoy helping customers while also driving sales and membership adoption. - You adapt quickly to new tools, scripts, and processes in a fast-paced environment. Required Experience & Skills - Proven experience in sales or customer service, preferably in plumbing, home services, or trades. - Demonstrated ability to convert inbound calls into booked appointments. - Experience with CRM systems and call management tools (ServiceTitan experience is a plus). - Strong sales, upselling, and objection-handling skills. - High level of accountability for call quality, bookings, and customer experience. What Does a Typical Day Look Like ? A CSR’s day is focused on delivering exceptional customer experiences while consistently converting inbound calls into booked jobs and memberships. You will: - Handle inbound customer calls throughout your scheduled shift. - Listen carefully to customer concerns and recommend appropriate services. - Schedule plumbing appointments and present Pipeline Club membership options. - Log all interactions accurately in the CRM and follow established call processes. - Handle escalations professionally and contribute to ongoing process improvements. In short: You drive growth and customer satisfaction by turning inbound calls into booked services and long-term relationships through empathy, consistency, and execution. Key Metrics for Success (KPIs) - Call-to-booking conversion rate: 85% target - Pipeline Club membership close rate: 10%+ - Memberships sold: 35 within the first 90 days - CRM accuracy and documentation compliance - Consistent customer satisfaction and call quality scores Interview Process - Initial Screening Call - Interview with Pavago Recruiter - Client Interview - Offer & Onboarding

Job Title: Customer Sales Representative Position Type: Full-Time, Remote Working Hours: U.S. Hours About the Role We’re hiring a Customer Sales Representative (CSR) to handle high-volume inbound calls, convert inquiries into booked plumbing jobs, and promote the Pipeline Club membership program. This role is central to driving revenue, improving conversion rates, and delivering a strong, customer-first phone experience through clear, confident communication. Responsibilities Inbound Sales & Call Management - Professionally handle inbound customer calls with empathy, clarity, and confidence. - Convert customer inquiries into booked plumbing jobs, targeting an 85% call-to-booking conversion rate. - Actively listen to customer needs and guide conversations toward effective service solutions. Scheduling, Upselling & Membership Sales - Efficiently schedule service appointments while identifying upsell opportunities. - Promote and sell the Pipeline Club membership during eligible calls. - Achieve a minimum 10% membership close rate, targeting 35 memberships within the first 90 days. Process, Documentation & Systems - Document call scripts, workflows, and best practices to improve consistency and performance. - Contribute to building scalable systems that enhance conversion rates and membership sales efficiency. Technology, Tools & Optimization - Use CRM and call tools to accurately log interactions, adopt new technologies quickly, and share feedback to improve processes and workflows. Customer Experience & Team Support - Handle escalated customer interactions professionally, uphold customer-first standards, and support offshore team members to ensure consistent service quality. What Makes You a Perfect Fit - You are a confident, empathetic communicator who builds rapport easily over the phone. - You take ownership of customer outcomes and conversion performance. - You are reliable, disciplined, and comfortable working evening and weekend shifts. - You enjoy helping customers while also driving sales and membership adoption. - You adapt quickly to new tools, scripts, and processes in a fast-paced environment. Required Experience & Skills - Proven experience in sales or customer service, preferably in plumbing, home services, or trades. - Demonstrated ability to convert inbound calls into booked appointments. - Experience with CRM systems and call management tools (ServiceTitan experience is a plus). - Strong sales, upselling, and objection-handling skills. - High level of accountability for call quality, bookings, and customer experience. What Does a Typical Day Look Like ? A CSR’s day is focused on delivering exceptional customer experiences while consistently converting inbound calls into booked jobs and memberships. You will: - Handle inbound customer calls throughout your scheduled shift. - Listen carefully to customer concerns and recommend appropriate services. - Schedule plumbing appointments and present Pipeline Club membership options. - Log all interactions accurately in the CRM and follow established call processes. - Handle escalations professionally and contribute to ongoing process improvements. In short: You drive growth and customer satisfaction by turning inbound calls into booked services and long-term relationships through empathy, consistency, and execution. Key Metrics for Success (KPIs) - Call-to-booking conversion rate: 85% target - Pipeline Club membership close rate: 10%+ - Memberships sold: 35 within the first 90 days - CRM accuracy and documentation compliance - Consistent customer satisfaction and call quality scores Interview Process - Initial Screening Call - Interview with Pavago Recruiter - Client Interview - Offer & Onboarding

Job Title: Sales Assistant Position Type: Full-Time, Remote Working Hours: U.S. client business hours (aligned with sales team schedules and prospect time zones) About the Role: Our client is seeking a Sales Assistant to provide administrative and operational support to sales teams. This role ensures that sales representatives and account executives are free to focus on closing deals while the Sales Assistant keeps the CRM accurate, meetings scheduled, and documents prepared. You’ll act as the organizational backbone of the sales function, maintaining smooth communication between prospects, sales reps, and internal teams. Responsibilities: CRM Management: - Enter, update, and maintain accurate lead, contact, and opportunity records in Salesforce, HubSpot, Zoho, or Pipedrive. - Monitor CRM data quality, correcting duplicates, missing fields, or outdated records. Scheduling & Coordination: - Schedule calls, demos, and follow-ups across time zones using Outlook, Google Calendar, or scheduling tools like Calendly. - Coordinate internal prep meetings and ensure sales reps have the right materials before calls. Proposal & Document Support: - Draft, format, and proofread sales proposals, quotes, and presentations. - Assist with RFP/RFI responses, ensuring templates are current and brand-compliant. - Use tools like Google Slides, PowerPoint, and Canva for visual deliverables. Reporting & Metrics: - Generate weekly and monthly reports from CRM: pipeline activity, conversion rates, and sales KPIs. - Maintain dashboards that give sales leadership visibility into performance. Communication & Follow-Up: - Draft and send follow-up emails after meetings, thank-you notes, and reminders to prospects. - Assist with inbound lead response by sending introductory emails and routing qualified leads to the appropriate rep. Cross-Team Collaboration: - Liaise with marketing for campaign leads, finance for contract approvals, and operations for order processing. - Track deliverables between departments to ensure a smooth customer journey. What Makes You a Perfect Fit: - Organized, detail-oriented, and proactive. - Strong communicator with excellent writing skills. - Comfortable managing multiple priorities in a fast-paced environment. - Collaborative, supporting both sales reps and leadership. Required Experience & Skills (Minimum): - 1–2 years administrative, operations, or sales support experience. - Familiarity with at least one CRM (Salesforce, HubSpot, Zoho, Pipedrive). - Proficiency with Microsoft Office/Google Workspace. - Strong written communication and scheduling skills. Ideal Experience & Skills: - Experience creating proposals, decks, or sales collateral. - Familiarity with lead generation workflows or SDR/BDR support. - Industry exposure in B2B SaaS, professional services, or marketing agencies. - Basic data analysis skills for sales reports (Excel pivot tables, Google Data Studio). What Does a Typical Day Look Like? A Sales Assistant’s day revolves around keeping the sales engine organized and moving forward. You will: - Maintain CRM accuracy by updating opportunities, logging activity, and cleaning lead data. - Coordinate meetings and demos across calendars, ensuring reps have proposals, decks, and context in advance. - Prepare documents and presentations to support pitches, including quotes and RFP templates. - Generate reports so leadership can see pipeline health, conversion metrics, and activity summaries. - Follow up with prospects after meetings, keeping communication clear and professional. - Collaborate across teams to ensure leads are routed properly, contracts are processed, and the customer experience is seamless. In essence: you ensure the sales team is organized, informed, and supported, so they can focus on building relationships and closing deals. Key Metrics for Success (KPIs): - CRM data accuracy (complete, current, no duplicates). - On-time scheduling and preparation of meetings. - Proposals and documents delivered error-free. - Weekly/monthly reports are consistently accurate and on schedule. - Positive feedback from the sales team on support effectiveness. Interview Process: - Initial Phone Screen - Video Interview with Pavago Recruiter - Practical Task (e.g., clean sample CRM data and draft a short proposal template) - Client Interview - Offer & Background Verification