We are looking for a highly organized and proactive Panelist Success Team Coordinator to support the day-to-day operations of the support team. This role acts as a central point of coordination, ensuring team productivity, study coverage, and visibility into key metrics, while also representing the team’s needs in cross-functional conversations. This is a hands-on operational coordination role, ideal for someone who can lead through influence, stay close to the work, and step in when needed. Key Responsibilities 1. Team Operations & Productivity Oversight - Monitor daily ticket volume and ensure timely responses aligned with SLA expectations - Identify gaps in productivity and follow up with team members as needed - Ensure tickets are actively being worked and not left unresolved or idle 2. Study Coverage & Resource Coordination - Maintain visibility into all active studies and assigned support coverage - Ensure each study has clear ownership and appropriate support at all times - Identify coverage risks early and coordinate adjustments with the team 3. Metrics & Reporting - Connect with study POCs on key support metrics (volume, response times, resolution times, backlog) - Work with study POCs to surface trends, risks, and areas of concern - Help connect day-to-day activity with broader operational impact 4. Escalation Management: - Identify tickets or situations that require escalation.  - Coordinate with internal teams to resolve issues - Ensure escalations are followed through to resolution 5. Cross-Functional Representation: - Represent the Support Team in meetings and cross-functional discussions - Advocate for team needs, blockers, and priorities - Ensure support insights are clearly communicated and understood 6. Hands-On Support Coverage: - Step in to manage tickets/contacts directly when needed to support the team - Help reduce backlog during high-volume periods or coverage gaps - Lead by example in ticket quality and responsiveness

We are looking for a highly organized and proactive Panelist Success Team Coordinator to support the day-to-day operations of the support team. This role acts as a central point of coordination, ensuring team productivity, study coverage, and visibility into key metrics, while also representing the team’s needs in cross-functional conversations. This is a hands-on operational coordination role, ideal for someone who can lead through influence, stay close to the work, and step in when needed. Key Responsibilities 1. Team Operations & Productivity Oversight - Monitor daily ticket volume and ensure timely responses aligned with SLA expectations - Identify gaps in productivity and follow up with team members as needed - Ensure tickets are actively being worked and not left unresolved or idle 2. Study Coverage & Resource Coordination - Maintain visibility into all active studies and assigned support coverage - Ensure each study has clear ownership and appropriate support at all times - Identify coverage risks early and coordinate adjustments with the team 3. Metrics & Reporting - Connect with study POCs on key support metrics (volume, response times, resolution times, backlog) - Work with study POCs to surface trends, risks, and areas of concern - Help connect day-to-day activity with broader operational impact 4. Escalation Management: - Identify tickets or situations that require escalation.  - Coordinate with internal teams to resolve issues - Ensure escalations are followed through to resolution 5. Cross-Functional Representation: - Represent the Support Team in meetings and cross-functional discussions - Advocate for team needs, blockers, and priorities - Ensure support insights are clearly communicated and understood 6. Hands-On Support Coverage: - Step in to manage tickets/contacts directly when needed to support the team - Help reduce backlog during high-volume periods or coverage gaps - Lead by example in ticket quality and responsiveness

Customer Success Specialist (Legal Tech) Join Codekeeper and play a crucial role in managing customer success for our clients. As a LegalTech company, our focus is on the intersection of customer communications, technical support, and legal drafting/review. We're on the hunt for a talented Customer Success Specialist to thrive in this dynamic and multifaceted position. We're accepting applications for the next two months and will fill the position as soon as we've found the perfect match. Role Description As a Customer Success Specialist within the Customer Success team, this role is crucial in ensuring customers attain their desired outcomes using our product or service. This responsibility is pivotal for enhancing customer satisfaction and retention. You will act as an essential bridge between our company and its customers, championing customer success and satisfaction. Additionally, the duties shall include conducting legal research, drafting legal documents, and offering support on legal matters, contributing significantly to our overall service quality. Key Responsibilities Customer Service - You’ll be receiving requests from users and leads, asking questions about the services we offer and how to manage their Codekeeper account - Since we operate a full service model, you’ll be making sure their requests are handled quickly and correctly Tech Setup Support - Customers will also be required to set up connections between their source code management platform - You will support them in this process and make sure everything is administered correctly on our side Sales Support - Since in our view customer success starts from the very first contact, you’ll also be working with leads who have questions, guiding them about our service - This is done via email and website chat Report Drafting - Some of our customers require us to inspect information they provide - You draft the reports and send them back to them Legal Drafting/Review - As part of our service customers require written agreements incorporating their requirements. You’ll be managing this process by drafting the legal language to fit those requirements - You’ll be preparing the required documents, which will then be checked by your manager before it is shared with the client About the Company Codekeeper was founded by tech industry professionals to revolutionize software escrow for the cloud era. We offer state-of-the-art software escrow solutions that mitigate third-party risks in business operations. As a remote-first company with a central office in The Hague, we prioritize a healthy, resilient organization to support the development of our app. 🌐 codekeeper.co/ What We Offer - Passionate and fun-loving colleagues - Startup mindset with ample opportunities for growth - Regular team activities and gatherings - Comprehensive onboarding process with a dedicated ramp-up period - A supportive team that values open communication and direct feedback - A chance to excel in your career and make a difference What We Are Looking For We are seeking a motivated individual ready to embrace this challenge. While extensive legal or technical experience is not expected, familiarity with LegalTech concepts is crucial for success in this role. - Prior experience in customer success or similar role is preferred - Proficiency in drafting legal documents - Exposure to working with diverse companies of varying sizes and industries Additional Requirements - Analytical thinking, and a proactive attitude - Excellent written English communication skills - Proficiency in modern web tools like Google Docs and similar platforms - Highly organized with a strong attention to detail - Comfortable adapting and multitasking in a fast-paced environment Additional Info - Job Location: Remote - Join us to shape the future of software escrow! How to Apply Please send an application that speaks directly to how you would like to fill this position. There are no right answers or expectations. Show us your role in our company’s future and our role in yours. Address some of the work we do. Introduce yourself as a colleague. Feel free to respond in either Dutch or English.

Remote High-Performer Opportunity 100% Remote | Work From Anywhere We are seeking driven, high-performing professionals who excel at building strong client and team relationships, demonstrate exceptional self-motivation, and are ready to grow their careers with world-class mentorship and leadership support. This opportunity is ideal for individuals who thrive in performance-based environments and value flexibility, recognition, and long-term growth. What We Offer - Incentive Trips: Travel with top leaders to destinations such as Cabo, Tulum, Las Vegas, and Cancun - Exciting Rewards: Earn prizes including Jeep Wranglers, MacBook Pros, and Airbnb getaways - 100% Remote Work: True work-from-anywhere flexibility - Weekly Training Calls: Ongoing skill development and professional growth Preferred Qualifications - Strong communication skills, including active listening and problem-solving - Ability to learn quickly and adapt in a fast-paced environment - Effective both independently and as part of a collaborative team - Strong work ethic with a results-driven mindset How to Apply To be considered, please submit your contact information and updated resume for review. Interview Process In the interest of community wellness, all interviews are conducted via Zoom video conferencing for safety and convenience. If you’re ready to raise the bar, be recognized for your performance, and build a flexible career—apply today.