• Responsible for being the primary contact between our company and our customers, aiding customers in product design and material selection. • Responsible for generating quote opportunities, closing new business, managing customer expectations, and ensuring that we are our customers’ first choice. • Seek new business opportunities with existing and new customers. • Work with customers and our engineering department to establish new part designs that meet specifications focusing on feasibility for our processes. • Initiate and manage prototype requirements including timing and parts. • Respond to customer requests for pricing and follow up for feedback. • Maintain and ensure all processes are followed and monitored. • Ensure closing and tracking all opportunities using Salesforce. • Collaborate with customers and internal departments to ensure all customers’ needs are addressed. • Build strong relationships to maintain existing accounts and acquire new accounts. • Be available to work irregular hours and travel when necessary, including overnights when needed. • Perform tasks effectively amidst pressure and deadlines. • Other duties as assigned.

• Grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments • Improve the lives of our customers by proactively marketing relevant products and services • Establish customer relationships and follow up with customers, as needed • Provide prompt, accurate, and friendly customer service • Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification • Promote successful and long-lasting customer relations

• Provide information about insurance products and services. • Assist customers with policy applications and renewals. • Handle customer inquiries and provide timely responses. • Maintain accurate records of customer interactions.

• Provide technical and commercial account support; • Develop strategic plans for client prospecting; • Develop and implement an action plan to service each account; • Coordinate activities in partnership with technical, finance, administrative and operations teams; • Manage sales processes for the private sector, serving corporate clients; • Develop action plans to meet targets, such as promotional campaigns for end customers, partner relationship management, organizing events, supporting the creation of marketing materials to strengthen the company’s image, and increasing market share; • Carry out targeted activities focused on cloud computing projects in the Southeast region; • Prospect new cloud-focused business opportunities and maintain the client portfolio; • Prepare contract proposals; analyze opportunities; • Support clients on their digital transformation journey; • Perform post-sales follow-up contacts to retain clients; • Perform post-sales activities to maintain client relationships; • Perform other duties related to the role as required by the company.