• Grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments • Improve the lives of our customers by proactively marketing relevant products and services • Establish customer relationships and follow up with customers, as needed • Provide prompt, accurate, and friendly customer service • Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification • Promote successful and long-lasting customer relations

• Provide information about insurance products and services. • Assist customers with policy applications and renewals. • Handle customer inquiries and provide timely responses. • Maintain accurate records of customer interactions.

• Provide technical and commercial account support; • Develop strategic plans for client prospecting; • Develop and implement an action plan to service each account; • Coordinate activities in partnership with technical, finance, administrative and operations teams; • Manage sales processes for the private sector, serving corporate clients; • Develop action plans to meet targets, such as promotional campaigns for end customers, partner relationship management, organizing events, supporting the creation of marketing materials to strengthen the company’s image, and increasing market share; • Carry out targeted activities focused on cloud computing projects in the Southeast region; • Prospect new cloud-focused business opportunities and maintain the client portfolio; • Prepare contract proposals; analyze opportunities; • Support clients on their digital transformation journey; • Perform post-sales follow-up contacts to retain clients; • Perform post-sales activities to maintain client relationships; • Perform other duties related to the role as required by the company.

Job Details Revenue Cycle Representative II Job Description Revenue Cycle Representative II is responsible for reviewing, analyzing and initiating appropriate action for complex case claim denial resolution by communicating with payers, hospital departments and patients. Essential Functions - Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson. - Completes appropriate strategy for an effective appeal including conducting authorization research, rebilling, and balance write off or transfer for next responsible party. - Corresponds with third party payers, hospital departments, and patients to obtain information required for denial resolution. - Uses reference material to troubleshoot payer issues and increase understanding of denial resolution techniques. Reference payer websites or contact as needed. - Maintains understanding of third party regulations for appeals and appeal follow-up. - Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson. Competencies (Knowledge, Skills, and Abilities Required): Communicate with patients, insurance carriers, physician’s offices, and other hospital departments in a courteous and professional manner. Maintains productivity and quality requirements as defined by department policy. Demonstrated ability to work independently with minimal supervision. Other duties as assigned by supervisor. Minimum Education and Experience Requirements: Education: High School Diploma/GED required Associates or Bachelors degree preferred AND Experience: Minimum 3 years of experience working in hospital revenue cycle Working knowledge of insurance plans and contract language Computer skills, including proficiency in Windows 10 and Microsoft Office Knowledge of State and Federal healthcare billing and coding guidelines. Experience working with Epic preferred. Work from home Work Shift Workday Day (United States of America) Worker Sub Type Regular Employee Entity Albert Einstein Medical CenterPrimary Location Address 60 Township Line Road, Elkins Park, Pennsylvania, United States of America Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years. Jefferson is committed to providing equal educa­tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. Benefits Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance. For more benefits information, please click here