Viwinco Windows logo
Viwinco Windows

Impress the weather

Field Service Manager

Location

Pennsylvania

Posted

61 days ago

Salary

0

Seniority

Senior

3 yrs expEnglish

Job Description

Field Service Manager

Viwinco Windows

• Provide direct and multi-level leadership for field technicians, coordinators, and service managers. • Manage and support a remote workforce while maintaining strong team engagement. • Review and approve weekly timecards and PTO requests. • Establish and maintain in-field service standards across all markets. • Ensure warranty and chargeable service work is delivered accurately, efficiently, and professionally. • Maintain a customer-first mindset and promote first-call resolution. • Partner closely with Sales and Customer Service teams to ensure total customer satisfaction. • Support escalated service situations and help drive effective resolutions. • Lead the execution and optimization of the Salesforce Field Service platform. • Ensure the team fully utilizes systems for scheduling, reporting, and service tracking. • Maintain accurate and timely documentation and reporting. • Identify opportunities to expand Chargeable Service revenue streams. • Improve service delivery with a lean, efficient approach that differentiates Viwinco in the marketplace. • Travel up to 50% for training, field supervision, and customer escalations. • Work effectively from the office, remotely, and on the road.

Job Requirements

  • 3–5 years of management experience in window service, installation, or a similar construction-related field
  • Experience leading teams in a matrixed or multi-location environment
  • Strong understanding of patio door and window service/repair
  • Experience using and improving Salesforce Field Service or similar platforms
  • Excellent verbal and written communication skills
  • Strong presentation and training abilities
  • Ability to analyze reports, identify trends, and solve complex problems
  • Highly organized with strong attention to detail
  • Empathetic approach to customer concerns
  • Strong commitment to customer service and first-call resolution.

Benefits

  • Opportunity to lead a growing service organization
  • Work with a team committed to quality and customer satisfaction
  • Make a direct impact on service innovation and operational excellence

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