Viwinco Windows

• Traveling to homeowner locations to diagnose, repair, and replace Viwinco windows and patio doors • Ensuring replacement parts are measured correctly and installed properly • Testing windows and doors to confirm they are fully operational before leaving the home • Walking homeowners through the operation and maintenance of repaired products • Answering customer questions and providing friendly, professional service • Completing accurate and timely field service reports • Collaborating with Field Technicians, the Service Manager, and Customer Service team • Resolving service calls efficiently and with a strong focus on customer satisfaction • Maintaining a professional, courteous attitude during every interaction • Performing additional responsibilities as assigned by management

• Provide direct and multi-level leadership for field technicians, coordinators, and service managers. • Manage and support a remote workforce while maintaining strong team engagement. • Review and approve weekly timecards and PTO requests. • Establish and maintain in-field service standards across all markets. • Ensure warranty and chargeable service work is delivered accurately, efficiently, and professionally. • Maintain a customer-first mindset and promote first-call resolution. • Partner closely with Sales and Customer Service teams to ensure total customer satisfaction. • Support escalated service situations and help drive effective resolutions. • Lead the execution and optimization of the Salesforce Field Service platform. • Ensure the team fully utilizes systems for scheduling, reporting, and service tracking. • Maintain accurate and timely documentation and reporting. • Identify opportunities to expand Chargeable Service revenue streams. • Improve service delivery with a lean, efficient approach that differentiates Viwinco in the marketplace. • Travel up to 50% for training, field supervision, and customer escalations. • Work effectively from the office, remotely, and on the road.

• Coordinate scheduling for troubleshooting, maintenance, and repair services for customers. • Support field service technicians and internal teams to balance workloads and maintain service efficiency. • Manage multiple service projects while maintaining strong organization and time management. • Ensure all services are delivered accurately, efficiently, and to the highest quality standards. • Maintain a professional and customer-focused attitude in all interactions. • Collaborate with Sales Representatives, Service Technicians, and Customer Service teams to ensure complete customer satisfaction. • Drive utilization of the Salesforce Field Service platform to manage post-sale fulfillment and identify opportunities for process improvements. • Ensure timely and accurate documentation, system updates, and reporting. • Support the growth of chargeable service programs while managing warranty service operations efficiently. • Assist with continuous improvement initiatives within service operations. • Travel occasionally for team meetings, training, or in-market service coordination.