• Lead onboarding sessions and walkthroughs • Help clients understand how to use the product • Support users as they learn workflows

• Manage the end-to-end onboarding of customers using for multiple products including initial outreach, requirements gathering, and setup coordination • Tailor and configure customer-facing templates based on client inputs and business goals – no custom development required, but small updates and adjustments will be common • Implement scheduling tools and CRM. This includes integration, configuration, training and enablement. • Serve as the primary point of contact for customers throughout their onboarding journey, delivering a high-touch experience and responsive support • Troubleshoot technical issues and coordinate timely updates to live configurations as needed • Collaborate closely with teammates focused on integrations, scheduling, and CRM setup to create a seamless onboarding experience • Own the free trial to paid conversion process to ensure customer adoption • Seeks out new knowledge and approaches problems with a mindset of exploration in regards to AutoOps and Steer Products

• Lead live virtual onboarding sessions and guide clients through setup, configuration, and launch steps • Deliver clear training and resources to drive adoption • Manage onboarding plans, timelines, and proactive communication • Respond to client tickets with timely, high-quality support and provide coverage as needed • Troubleshoot issues, identify blockers early, and coordinate with internal teams • Focus on long-term outcomes (not checklist onboarding) and contribute to playbook/SOP improvements

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. Role: Mid-Weight Automation Specialist Location: Mumbai, India (Remote) About the role: The Automation Specialist's primary goal is to become an expert user of our automation tool, streamlining the creation of local market versions of master creative assets. This role is critical in reducing production time while ensuring high-quality, error-free artwork. By leveraging the automation tool, the Automation Specialist will drastically cut time in producing design variations, enabling faster market readiness. What you will be doing: Oversee and manage the following technologies: - OLIVER automation tool for static marketing collaterals - OLIVER workflow management tool (including, but not limited to, approval and forecasting and scheduling modules) Workflow:    - Master the automation and workflow tooling - Manage complex automation workflows across multiple regions, markets and languages - Follow a detailed automation process and evangelise this process across internal agency and external client teams - Oversee brief ingestion and work with OLIVER project managers to understand requirements Stakeholder Management: - Ensuring key client stakeholders are kept updated on the progress - Report blockers ensure RAIDs (Risks, Assumptions, Issues and Dependencies) are appropriately documented and reported - Guide the OLIVER offshore, Production Hub teams on their roles and responsibilities, processes and expectations during the entire automation process - Training and educating OLIVER and SIBG stakeholders on new and existing processes and tools highlighting efficiencies this will bring Design Engineering and Quality Assurance:     - Collaborate with OLIVER design team to maintain creative and brand standards - Understand basic design principles and how utilizing automation will expedite the delivery processes - Efficiently brief and work with design team members - Conduct thorough quality assurance reviews Performance Analysis and Improvement:     - Utilize data insights to drive performance improvements.    - Develop actionable recommendations for quicker and more efficient production.   Vendor Collaboration and Localization:    - Ensure new translations are accurately integrated into the system, following the set processes maintaining consistency. What you need to be great in this role: - 4-6 relevant years’ experience preferably within Digital Designer and / or Project Manager role/s - Strong understanding of automation tools and technologies. - Previous experience of automation technology - Previous experience of workflow technology including, but not limited to, approval, forecasting, resourcing and scheduling functionalities - Proven ability to manage complex workflows across multiple countries / markets and languages - Good analytical skills focused on performance improvement. - Knowledge of basic design principles, with the ability to learn and adapt design tools (InDesign) in partnership with designers. - Keen eye for detail in quality checking creative outputs, ensuring zero errors. - Strong communication and collaboration skills. - Ability to manage multiple projects simultaneously. - Experience of taking and interrogating briefs - Dedication to achieving project goals and objectives. - This role will be working as part of a global team working across time zones. As such, strong time management discipline will be required as successful candidates will be requirement to attend occasional out of hours video calls and meetings. Flexibility will be allowed to ‘make back’ this time however (for example, if attendance of a late-night video meeting is required, the successful candidate will have the flexibility of starting work later the following morning) - Passion for and inquisitive about AI and new technologies - Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical Req ID: 17136 #LI-DB1 #LI-Remote Our values shape everything we do: Be Ambitious to succeed  Be Imaginative to push the boundaries of what’s possible  Be Inspirational to do groundbreaking work  Be always learning and listening to understand  Be Results-focused  to exceed expectations  Be actively pro-inclusive and anti-racist across our community, clients and creations  OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.   OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.