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First Call Claims Solutions (QRM) is a trusted call center with 25+ years of experience serving 1,000+ clients nationwide. We specialize in processing insurance claims—from the very first report of a loss (FNOL - First Notice of Loss) to any other incident that needs attention (FNOI - First Notice of Incident)—and provide 24/7 support, overflow handling, and dedicated CAT response teams.
Bilingual Customer Service Representative
Location
United States
Posted
101 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Bilingual Customer Service Representative
First Call
Role Description We are looking for a Customer Service Representative who is fully bilingual in Spanish and English, both written and spoken. This role requires excellent communication skills, the ability to assist Spanish-speaking customers, and strong attention to detail. The Bilingual Customer Service Representative (CSR) is responsible for delivering exceptional customer service by collecting and documenting First Notice of Loss (FNOL) details. This role involves: - Responding to customer inquiries with professionalism and empathy - Accurately entering information into designated systems - Helping build strong, lasting relationships with our valued customers As a CSR, you'll be on the front lines helping customers who have just experienced stressful events, such as storms, accidents, or property damage. You will apply the latest customer service techniques, learn our account management systems, and provide empathetic, accurate, and efficient support to improve the customer experience during challenging moments. Shift (CST): Includes a 30-minute unpaid break each day. Schedules are customizable to align with both employee preferences and business needs. Upon hiring, you will be asked to finalize your schedule choosing from any day of the week (Monday–Sunday), with available hours ranging from 7:00 AM to Midnight. Location Requirement: Must reside in an approved state: AL, AR, FL, GA, ID, IA, KS, KY, LA, MS, NE, NC, OK, SC, SD, TN, TX, UT, VA, WI Qualifications - 18 years or older - High school diploma or GED - Must have a personal cell phone - Excellent communication skills (written and oral) - Typing speed of 40+ WPM - Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) - Basic understanding of Windows OS - Reliable, punctual, and able to self-manage - Ability to multi-task and thrive under pressure - Must be authorized to work in the U.S. without sponsorship. Requirements - Provide positive customer service and technical expertise through prompt, accurate, and courteous responses - Offer empathy and support to customers during the claim process - Collect and document all claim details accurately - Identify and resolve customer issues according to client-specific instructions - Use call scripting to ensure consistency and efficiency in handling claims - Remain available for extended hours or additional shifts during peak periods or emergencies - Adhere to break and lunch schedules to maintain productivity and coverage Benefits - Pay: Based on experience - Medical, FSA, Dependent Care & Employee Assistance Program (EAP): Eligible on the 1st day of the month following hire - Ancillary Benefits (Dental, Vision, Life & AD&D, Accident Insurance, Critical Illness, Telemedicine, Long- & Short-Term Disability, SavvyFI College Savings): Eligible on the 1st day of the month after 60 days of employment - 401K: Eligible after 6 months - PTO: Eligible after 90 days
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