First Call

Role Description The Temporary Customer Service Representative is responsible for providing excellent customer service by gathering and recording first notice of loss (FNOL) information. You will handle basic inquiries, offer empathetic support, and ensure that all information is accurately documented in the applicable system. This is a temporary position with a 90-day contract. During this period, your performance and reliability will be evaluated. As you approach the end of the contract, if you meet or exceed performance and attendance expectations, you may be considered for a permanent position with First Call. Key Responsibilities - Deliver positive customer service by providing prompt, accurate, and courteous support. - Demonstrate empathy and professionalism while guiding customers through the claims process. - Accurately collect, document, and update claim details provided by customers. - Follow client-specific handling instructions to identify and resolve customer issues. - Utilize call scripting to ensure consistency, efficiency, and compliance during customer interactions. - Maintain a consistent attendance record in accordance with the Attendance Policy. - Adhere to break and lunch schedules to maintain productivity and ensure consistent customer service coverage. Schedule Options - Monday - Friday 8 AM - 4:30 PM Central Time - Monday - Friday 9 AM - 5:30 PM Central Time - Monday - Friday 10 AM - 6:30 PM Central Time - Saturday and/or Sunday 10 AM - 6:30 PM Central Time Network Requirements - Own a Windows 11 computer (Chromebooks, macOS, Linux not supported) with 8GB+ RAM - Private, secure internet connection (Ethernet recommended; no public Wi-Fi, VPNs, or cellular-based internet connections) - Cell phone (headset recommended) Desired Characteristics - Highly motivated, energetic, and customer-focused - Positive, confident, and adaptable to fast-paced situations Qualifications - 18 years or older - High school diploma or GED - Must have a personal cell phone - Excellent communication skills (written and oral) - Typing speed of 40+ WPM - Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) - Basic understanding of Windows OS - Reliable, punctual, and able to self-manage - Ability to multi-task and thrive under pressure - Must be authorized to work in the U.S. without sponsorship. Compensation - Pay: $15/hour

Jumpstart Your Career in Sales & Client Success! Entry-Level Client Success Associate - Remote (with occasional travel to White House, TN) About the Role: Looking to break into sales or client success but don't know where to start? This is a true entry-level opportunity designed to give you hands-on experience, real client exposure, and direct mentorship from senior leadership, without the pressure of a commission-only sales role. You'll learn how to build relationships, support clients, and grow business skills that can launch your long-term career. Location: Remote, with occasional in-person collaboration (3 - 5 times per year). Candidates must reside in the greater Nashville area or within a 4-hour drive of Nashville, TN. Why You'll Love This Role: - Hands-on experience in sales, account management, and client success - Learn the full client lifecycle and grow your professional skillset fast - Mentorship from senior leadership - Remote work with occasional trips to our HQ in White House, TN - Work with a company trusted by 1,000+ clients for over 25 years What You'll Be Doing: - Reach out to insurance carriers and industry partners via phone, email, and LinkedIn - Schedule appointments and support senior leadership - Assist account managers with client communications, onboarding, and follow-ups - Track client requests and help ensure our clients are happy - Learn how First Notice of Loss (FNOL) workflows and reporting impact real business outcomes Who You Are: - Bachelor's degree required (Business, Marketing, Communications, or related field preferred) - Comfortable speaking with professionals and making outbound calls - Organized, coachable, and ready to learn - Interested in insurance, claims, or client-facing roles Perks & Benefits: - $50,000 - $70,000 annually (final compensation based on education, experience, location, skills, and abilities) - Medical, dental, vision, life & AD&D, accident insurance, critical illness, FSA, telemedicine - 401(k) after 6 months & PTO after 90 days - Employee Assistance Program & flexible work setup Company Overview: First Call Claims Solutions (QRM) is a trusted call center with 25+ years of experience serving 1,000+ clients nationwide. We specialize in processing insurance claims-from the very first report of a loss (FNOL - First Notice of Loss) to any other incident that needs attention (FNOI - First Notice of Incident)-and provide 24/7 support, overflow handling, and dedicated CAT response teams.

Company Overview: First Call Claims Solutions, a QRM Company Quality Resource Management, LLC (QRM), doing business as First Call Claims Solutions, is a trusted inbound call center with over 25 years of experience serving more than 1,000 companies nationwide. We specialize in processing First Notice of Loss (FNOL) and First Notice of Incident (FNOI) claims across all lines of business. Our flexible service models are designed to meet the unique needs of each client, offering: - 24/7 availability - After-hours support - Overflow handling - Dedicated CAT (catastrophe) response resources - Accurate and efficient data entry services With more than two decades of proven performance, First Call Claims Solutions delivers seamless claims intake, dependable support, and exceptional customer service. Key Points: - Temporary / On-call: No guaranteed weekly hours. - Scheduling: Rotating and flexible. Shifts are posted weekly. Employees select shifts based on availability. - Shift Options Include: (Shift length minimum 2 hours) - Weekends: Available during any weekend (1st-5th weekends of the month) - Weekdays: 8:00 AM - 4:00 PM, 4:00 PM - 12:00 AM, or flexible hours - Flexible Availability: Combination of weekday and weekend shifts - Location Requirement: Must reside in an approved state: AL, AR, FL, GA, ID, IA, KS, KY, LA, MS, NE, NC, OK, SC, SD, TN, TX, UT, VA, WI Operations run 24/7/365, including holidays. Due to the nature of this role, extended periods without shifts may occur. About the Role: The CAT (Catastrophe) Customer Service Representative is an on-call, temporary position activated during natural disasters, severe weather, or other events affecting communities regionally or nationally. You will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time. Key Responsibilities: - Deliver positive customer service by providing prompt, accurate, and courteous support. - Demonstrate empathy and professionalism while guiding customers through the claims process. - Accurately collect, document, and update claim details provided by customers. - Follow client-specific handling instructions to identify and resolve customer issues. - Utilize call scripting to ensure consistency, efficiency, and compliance during customer interactions. Network Requirements: - Own a Windows 11 computer (Chromebooks, macOS, Linux not supported) with 8GB+ RAM - Private, secure internet connection (Ethernet recommended; no public Wi-Fi, VPNs, or cellular-based internet connections) - Cell phone (headset recommended) Desired Characteristics: - Highly motivated, energetic, and customer-focused - Positive, confident, and adaptable to fast-paced situations Qualifications: - 18 years or older - High school diploma or GED - Must have a personal cell phone - Excellent communication skills (written and oral) - Typing speed of 40+ WPM - Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) - Basic understanding of Windows OS - Reliable, punctual, and able to self-manage - Ability to multi-task and thrive under pressure - Must be authorized to work in the U.S. without sponsorship. Compensation: - Pay: $15/hour - Temporary/Seasonal with rehire opportunities during high-volume periods: - April - May (Hail Claims) - July - October (Hurricane Claims) - Christmas - New Year (High Call Volume Claims) - Work from home when convenient #LI-Remote

Role Description We are looking for a Customer Service Representative who is fully bilingual in Spanish and English, both written and spoken. This role requires excellent communication skills, the ability to assist Spanish-speaking customers, and strong attention to detail. The Bilingual Customer Service Representative (CSR) is responsible for delivering exceptional customer service by collecting and documenting First Notice of Loss (FNOL) details. This role involves: - Responding to customer inquiries with professionalism and empathy - Accurately entering information into designated systems - Helping build strong, lasting relationships with our valued customers As a CSR, you'll be on the front lines helping customers who have just experienced stressful events, such as storms, accidents, or property damage. You will apply the latest customer service techniques, learn our account management systems, and provide empathetic, accurate, and efficient support to improve the customer experience during challenging moments. Shift (CST): Includes a 30-minute unpaid break each day. Schedules are customizable to align with both employee preferences and business needs. Upon hiring, you will be asked to finalize your schedule choosing from any day of the week (Monday–Sunday), with available hours ranging from 7:00 AM to Midnight. Location Requirement: Must reside in an approved state: AL, AR, FL, GA, ID, IA, KS, KY, LA, MS, NE, NC, OK, SC, SD, TN, TX, UT, VA, WI Qualifications - 18 years or older - High school diploma or GED - Must have a personal cell phone - Excellent communication skills (written and oral) - Typing speed of 40+ WPM - Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) - Basic understanding of Windows OS - Reliable, punctual, and able to self-manage - Ability to multi-task and thrive under pressure - Must be authorized to work in the U.S. without sponsorship. Requirements - Provide positive customer service and technical expertise through prompt, accurate, and courteous responses - Offer empathy and support to customers during the claim process - Collect and document all claim details accurately - Identify and resolve customer issues according to client-specific instructions - Use call scripting to ensure consistency and efficiency in handling claims - Remain available for extended hours or additional shifts during peak periods or emergencies - Adhere to break and lunch schedules to maintain productivity and coverage Benefits - Pay: Based on experience - Medical, FSA, Dependent Care & Employee Assistance Program (EAP): Eligible on the 1st day of the month following hire - Ancillary Benefits (Dental, Vision, Life & AD&D, Accident Insurance, Critical Illness, Telemedicine, Long- & Short-Term Disability, SavvyFI College Savings): Eligible on the 1st day of the month after 60 days of employment - 401K: Eligible after 6 months - PTO: Eligible after 90 days

We are looking for a Customer Service Representative who is fully bilingual in Spanish and English, both written and spoken. This role requires excellent communication skills, the ability to assist Spanish-speaking customers, and strong attention to detail. The Bilingual Customer Service Representative (CSR) is responsible for delivering exceptional customer service by collecting and documenting First Notice of Loss (FNOL) details. Respond to customer inquiries with professionalism and empathy. Accurately enter information into designated systems. Help build strong, lasting relationships with valued customers. Assist customers who have just experienced stressful events, such as storms, accidents, or property damage. Apply the latest customer service techniques and learn account management systems. Provide empathetic, accurate, and efficient support to improve the customer experience during challenging moments. Shift (CST): Includes a 30-minute unpaid break each day Monday - Friday 11:00 am - 7:00 pm (37.5 hours per week) Location Requirement: Must reside in an approved state: AL, AR, FL, GA, ID, IA, KS, KY, LA, MS, NE, NC, OK, SC, SD, TN, TX, UT, VA, WI