• Define and maintain a clear product roadmap aligned to ACF's mission, milestones, and contract objectives using the Focus Delivery Framework • Apply structured prioritization frameworks to balance user needs, compliance requirements, and technical feasibility • Translate discovery research and policy goals into actionable epics, user stories, and backlog priorities • Guide the definition and rollout of the MVP and future releases, focusing on measurable impact and user outcomes • Facilitate sprints, backlog grooming, and retrospectives to keep cross-functional teams aligned and unblocked • Partner with the ACF product owner and stakeholders to balance competing priorities across a complex federal ecosystem • Manage relationships across program, policy, and technology partners, building alignment without formal authority • Facilitate user workshops, demos, and sprint reviews that promote transparency and continuous learning • Establish comprehensive metrics strategy including leading indicators, counterweight metrics, and performance dashboards • Track and report delivery performance using data-driven metrics with clear baselines and targets • Create single source of truth documentation strategy linking technical specifications, user requirements, and design decisions • Prepare Monthly Project Status Reports and represent delivery health to ACF program and OCIO leadership • Collaborate with the Technical Lead on DevSecOps and ATO readiness activities, ensuring security and compliance considerations are integrated early • Navigate open source solutions evaluation and integration within government security requirements • Coordinate technical dependencies across engineering, design, and external vendors • Ensure solutions meet FedRAMP, Section 508, and government accessibility standards

• Own product strategy, roadmap, and value realization for the AI platform • Drive quarterly and PI planning in coordination with Program Management • Manage cross-functional dependencies across engineering, data, and governance teams • Interface with business stakeholders, compliance teams, and executive sponsors • Lead prioritization based on ROI, regulatory impact, and enterprise priorities • Ensure transparent reporting, risk mitigation, and escalation management

Role Description We are seeking an AI Product Manager to serve as the technical counterpart to our business development team and the owner of AI product delivery across our client portfolio. The AI PM partners closely with BD to scope and validate what we sell—then owns delivering it. This role spans ChatGPT Enterprise adoption programs and custom API/agent engagements, requiring someone who can translate between C-suite business goals and engineering constraints without pretending to be either. It’s the right role for a sharp, structured thinker who thrives on ambiguity, communicates with clarity, and knows how to get AI products across the finish line in the real world. Key Responsibilities - Business Development Partnership & Scoping - Serve as the technical counterpart to sales throughout the sales process, helping scope what is feasible, what the path to production looks like, and what a realistic engagement structure should be. - Handle the strategic and feasibility layer of technical conversations with prospects and clients: use case fit, sequencing, data requirements, timeline realism, and risk. - Know where the PM lane ends; pull in the right engineer when conversations move into deep engineering territory. - Ensure that what gets scoped and sold is what can actually be delivered, preventing commitments that do not survive contact with reality. - Use Case Discovery & Prioritization - Run structured discovery with client stakeholders within active engagements to surface AI use cases. - Build and maintain a scored use case backlog for each engagement, evaluating opportunities against feasibility, data readiness, and measurable business impact. - Make clear go/no-go recommendations on what is ready for AI and what is not. - Product Definition & Delivery - Own the end-to-end lifecycle of AI products from scoping through production launch. - Write clear product specs that translate business problems into technical requirements. - Manage the gap between demo and production: identify edge cases, compliance requirements, data quality issues, and scalability risks early. - Drive iterative development cycles, working hands-on with prompt engineering and agent design decisions alongside the technical team. - Defining Success & Measuring Outcomes - Own the definition of what success looks like for every AI deployment. - Work with client SMEs to establish domain-specific success criteria for probabilistic systems. - Track and report on product performance post-launch, including adoption, business outcomes, and continuous improvement opportunities. - Stakeholder Management - Serve as the connective tissue between business stakeholders and engineering. - Lead client-facing working sessions to align on scope, priorities, and tradeoffs. - Prepare and deliver executive-level updates on product progress, risks, and impact. - AI Center of Excellence Contribution - Contribute to repeatable playbooks for AI use case prioritization, governance, and production readiness. - Help shape the methodology for how enterprises move from AI experimentation to production at scale. - Stay current on the evolving AI platform and tooling landscape. Qualifications - 3+ years of experience in product management, technical program management, or a closely related role, with direct exposure to AI or ML products. - Working knowledge of modern AI systems—what LLMs and agents can and cannot do. - Proven ability to navigate technical conversations credibly without being an engineer. - Strong written and verbal communication skills—clear, direct, and free of jargon. - Experience managing multiple concurrent client engagements or projects without letting quality slip. Requirements - Hands-on experience with ChatGPT Enterprise, OpenAI API, Anthropic, or similar LLM platforms. - Familiarity with prompt engineering, agent design patterns, or orchestration frameworks (e.g., LangChain, LlamaIndex). - Prior consulting, professional services, or client-facing delivery experience. - Familiarity with enterprise data infrastructure, compliance considerations, or AI governance frameworks. Benefits - Competitive compensation (base salary + performance incentives tied to client outcomes). - Equity options in a growing AI services company. - Exposure to a wide range of industries and high-impact AI problems. - Travel opportunities for on-site client engagements (if desired). - A collaborative, mission-driven team passionate about the real-world impact of AI.

Introduction Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way. How you'll make an impact Maintains application systems that are beyond the development stage and running in the daily operations of the firm. May have overall ownership of a product or app, gathering requirements, managing and prioritizing changes Specializes in configuring and supporting applications (e.g. SaaS). CAREER: Applies advanced knowledge of sub-function typically obtained through advanced education and work experience. Responsibilities may include: • Managing products, systems and/or projects/processes, and working independently with limited supervision. • Facing IT function related problems that are sometimes difficult and moderately complex. • Coaching and reviewing the work of lower-level professionals. About You Required: • Typically requires a University Degree and minimum 5 years of prior relevant experience, or equivalent experience. Preferred: • System architecture and integration • Communication and stakeholder management skills • Root cause analysis • Product development management • App development/programming • Product technical, configuration, and administration knowledge • Agile development • Project management Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave Other benefits include: - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.