• Build a meaningful understanding of each industry’s prevalent business and technology challenges and opportunities. • Continually engaging our client’s C-suite and heads of services to discover their business requirements (i.e. opportunities, threats and challenges) and use this information to assist in the identification of potential sales, solutions and capabilities pull-through from Nasstar. • Providing client advisory services and thought leadership to your industry accounts broadly. • Uncover transformation opportunities across cloud, AI and other emergent technologies • Build sales opportunity pipelines in line with Nasstar’s annual growth targets • Increase our share of wallet with key clients in your aligned industries. • Shape the end-to-end solutions with the right business value for the client, at the right price point, with the right commercial construct, and appropriate risk profile. • Deliver concise and impactful presentations on the value propositions and technical topics in front of a senior audience, including C-Levels. • Direct the Solution Managers and Leads on scoping the technical solutions, estimates and delivery approaches that best fits the ways of working which is specific to each client. • Where required, lead the proposal and statements of work development and guide this through the relevant reviews, approval, and contracting workflows. Seeking buy in from PLs and PMO from concept to deal closure. • Lead peer reviews with Nasstar and client stakeholders to gain solution and delivery approach approval and sign-off. Ensure the solution is commercially sound to gain approval and sign-off by the Practice and wider Nasstar stakeholders. • Develop and describe compelling industry points of view and inform Nasstar’s portfolio on the potential of industry solutions. • Understand the strategic direction set by Nasstar leadership, as it relates to team goals.

• As a Pre-sales Engineer you will be the expert in our solutions and a trusted advisor to our clients. • You will be responsible for maintaining and strengthening client relationships, as well as supporting clients through the implementation of SHIELD's solutions both pre and post sales. • You will work closely with various teams both internally and externally to provide white glove service and support, such as technical & solution consultancy and quick troubleshooting. • You will drive & own the POC as a technical SPOC including implementation and onboarding as Pre-sales engineer. • You will be responsible to provide demos of SHIELD capabilities along with Sales counterpart and able to customise or data model the demo according to the clients use case. • You will act as a liaison on technical support for existing customers and product adoption for clients in line with pre-sales, post-sales and the renewal processes. • Act as Face of the company to the clients to maintain the existing relationship and continue to build the relationship with a strong trust and create value accordingly. • Work closely across the different teams in SHIELD to provide prompt and professional troubleshooting for any technical challenges faced by clients. • Ability to stand in the client's shoes and dedication to drive high level of client satisfaction while keeping company’s integrity and sanity. • Perform regular technical account reviews, product trainings and on-site visits to provide insights and analytics for clients. • Assist clients in optimising the overall solution to make customer successful using SHIELD solutions and ensure long-term success. • Be the trusted technical & solution advisor to our clients. Seek and work with the SHIELD product and engineering teams to manage clients' feature request prioritization. • Pro-actively advocate for SHIELD's product adoption by identifying opportunities in which our product can better fit with clients' needs and technology.

• A NiCE Solution Engineer will play a pivotal role in leading the functional and technical sales process with a focus on NiCE’s Recording and Quality Management solutions. • Deliver compelling demonstrations that align NiCE’s Recording and Quality Management solutions with the customer’s unique business challenges. • Identify and address all functional and technical challenges of assigned accounts. • Interpret customer requirements with precision and utilize strategic questioning to exceed expectations. • Educate and influence clients on how NiCE’s solutions deliver superior value, ease of use, and measurable benefits. • Take the lead in all technical elements of the sales cycle. • Assist in the creation and execution of successful proof of concepts (POC) to demonstrate solution effectiveness. • Collaborate closely with account executives and overlay teams, actively contributing to a team-based sales strategy. • Lead sales enablement sessions to educate internal teams, partners, and customers on Recording, QM, Compliance, and AI innovations. • Act as a subject‑matter expert (SME) on Recording and QM within larger cross‑portfolio opportunities including WEM, CCaaS, and CX transformations. • Demonstrate expertise in integrating NiCE solutions with different types of Automatic Call Distributors (ACDs) and Private Branch Exchanges (PBXs). • Respond to RFIs/RFPs, addressing both functional and technical components with expertise. • Demonstrate strong understanding of AI and Generative AI concepts, including LLMs, NLU/NLP, speech analytics, summarization engines, and AI‑driven automation. • Articulate how NiCE’s AI frameworks (e.g., Enlighten AI, GenAI‑powered QM, AI scoring, forecasting intelligence) solve customer challenges.

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Principal Product Specialist - Voice, AI & CPaaS! About the job This position is needed to serve as the premier Voice and AI technical authority for Twilio’s ISV and HighTech verticals in NAMER. You will partner with sales and SE teams to consult on complex, multi-product opportunities, moving beyond high-level design into hands-on technical validation. As a P4, you are expected to be a "Builder"—creating the technical assets, prototypes, and playbooks that enable our field teams to win in these highly competitive sectors Responsibilities In this role, you’ll: - Develop your expertise of the Twilio platform, use cases and buyer personas, while staying current on CPaaS, contact center, and customer engagement industry trends - Vertical-Specific Solution Design: Scope and build multi-product architectures specifically tailored for ISV and HighTech platforms, focusing on embeddable voice, AI-driven automation, and global scale. - Technical Deep-Dives & Prototyping: Support SEs by moving from architecture diagrams to "hands-on-keyboard" validation, including building proof-of-concepts (PoCs) or custom integrations. - The "Technical Win": Lead the technical validation phase for complex deals, ensuring Twilio’s products (Voice, Flex, AI) fit seamlessly into the customer's existing ecosystem. - Field-to-Product Feedback Loop: Document technical shifts and "novel" solution patterns within the NAMER market to influence the R&D roadmap for ISV-specific features. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: - Experience: 5+ years of progressive presales or solution architecture experience, specifically in designing and validating complex, multi-product solutions. - Domain Expertise: 2+ years of demonstrated expertise in CPaaS, Voice, and/or Contact Center solutions. - Technical Breadth: Proficiency in designing across multiple channels including Voice, SMS, Chat, and AI-driven routing/IVR. - Hands-on Validation: Demonstrated ability to move beyond slides into technical validation, including the ability to build prototypes or Proof of Concepts (PoCs). - Vertical Literacy: Strong understanding of technical requirements for ISV and HighTech sectors, such as multi-tenancy, platform-level scaling, and AI latency. - Communication: Excellent verbal and written skills, with the ability to translate "code-level" complexity into compelling value-based stories for stakeholders Desired: - Vertical-Specific Success: Prior experience selling specifically to ISV or HighTech platforms in a specialist or overlay capacity. - Product Influence: A track record of collaborating directly with Product Management to co-design enhancements based on field observations. - C-Level Engagement: Experience engaging with and influencing C-level executives at large enterprise or scale-up accounts. - Advanced Mentorship: Experience mentoring core SE or Sales team members on complex solution sales and technical value-selling. - Strategic Foresight: Ability to articulate a 2-year technical vision for how AI and Voice will shift within the NAMER market. - Integration Proficiency: Experience with complex system integrations, particularly CRM, knowledge systems, and API-first architectures. Location - This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: - Based in Colorado, Hawaii, Minnesota or Vermont : $138,872.00 - $173,590.00. - Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $146,592.00 - $183,240.00. - Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $154,304.00 - $192,880.00. - This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. - This role is eligible to earn commissions. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until April 30, 2016, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.