• As a Pre-sales Engineer you will be the expert in our solutions and a trusted advisor to our clients. • You will be responsible for maintaining and strengthening client relationships, as well as supporting clients through the implementation of SHIELD's solutions both pre and post sales. • You will work closely with various teams both internally and externally to provide white glove service and support, such as technical & solution consultancy and quick troubleshooting. • You will drive & own the POC as a technical SPOC including implementation and onboarding as Pre-sales engineer. • You will be responsible to provide demos of SHIELD capabilities along with Sales counterpart and able to customise or data model the demo according to the clients use case. • You will act as a liaison on technical support for existing customers and product adoption for clients in line with pre-sales, post-sales and the renewal processes. • Act as Face of the company to the clients to maintain the existing relationship and continue to build the relationship with a strong trust and create value accordingly. • Work closely across the different teams in SHIELD to provide prompt and professional troubleshooting for any technical challenges faced by clients. • Ability to stand in the client's shoes and dedication to drive high level of client satisfaction while keeping company’s integrity and sanity. • Perform regular technical account reviews, product trainings and on-site visits to provide insights and analytics for clients. • Assist clients in optimising the overall solution to make customer successful using SHIELD solutions and ensure long-term success. • Be the trusted technical & solution advisor to our clients. Seek and work with the SHIELD product and engineering teams to manage clients' feature request prioritization. • Pro-actively advocate for SHIELD's product adoption by identifying opportunities in which our product can better fit with clients' needs and technology.

• A NiCE Solution Engineer will play a pivotal role in leading the functional and technical sales process with a focus on NiCE’s Recording and Quality Management solutions. • Deliver compelling demonstrations that align NiCE’s Recording and Quality Management solutions with the customer’s unique business challenges. • Identify and address all functional and technical challenges of assigned accounts. • Interpret customer requirements with precision and utilize strategic questioning to exceed expectations. • Educate and influence clients on how NiCE’s solutions deliver superior value, ease of use, and measurable benefits. • Take the lead in all technical elements of the sales cycle. • Assist in the creation and execution of successful proof of concepts (POC) to demonstrate solution effectiveness. • Collaborate closely with account executives and overlay teams, actively contributing to a team-based sales strategy. • Lead sales enablement sessions to educate internal teams, partners, and customers on Recording, QM, Compliance, and AI innovations. • Act as a subject‑matter expert (SME) on Recording and QM within larger cross‑portfolio opportunities including WEM, CCaaS, and CX transformations. • Demonstrate expertise in integrating NiCE solutions with different types of Automatic Call Distributors (ACDs) and Private Branch Exchanges (PBXs). • Respond to RFIs/RFPs, addressing both functional and technical components with expertise. • Demonstrate strong understanding of AI and Generative AI concepts, including LLMs, NLU/NLP, speech analytics, summarization engines, and AI‑driven automation. • Articulate how NiCE’s AI frameworks (e.g., Enlighten AI, GenAI‑powered QM, AI scoring, forecasting intelligence) solve customer challenges.

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Principal Product Specialist - Voice, AI & CPaaS! About the job This position is needed to serve as the premier Voice and AI technical authority for Twilio’s ISV and HighTech verticals in NAMER. You will partner with sales and SE teams to consult on complex, multi-product opportunities, moving beyond high-level design into hands-on technical validation. As a P4, you are expected to be a "Builder"—creating the technical assets, prototypes, and playbooks that enable our field teams to win in these highly competitive sectors Responsibilities In this role, you’ll: - Develop your expertise of the Twilio platform, use cases and buyer personas, while staying current on CPaaS, contact center, and customer engagement industry trends - Vertical-Specific Solution Design: Scope and build multi-product architectures specifically tailored for ISV and HighTech platforms, focusing on embeddable voice, AI-driven automation, and global scale. - Technical Deep-Dives & Prototyping: Support SEs by moving from architecture diagrams to "hands-on-keyboard" validation, including building proof-of-concepts (PoCs) or custom integrations. - The "Technical Win": Lead the technical validation phase for complex deals, ensuring Twilio’s products (Voice, Flex, AI) fit seamlessly into the customer's existing ecosystem. - Field-to-Product Feedback Loop: Document technical shifts and "novel" solution patterns within the NAMER market to influence the R&D roadmap for ISV-specific features. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: - Experience: 5+ years of progressive presales or solution architecture experience, specifically in designing and validating complex, multi-product solutions. - Domain Expertise: 2+ years of demonstrated expertise in CPaaS, Voice, and/or Contact Center solutions. - Technical Breadth: Proficiency in designing across multiple channels including Voice, SMS, Chat, and AI-driven routing/IVR. - Hands-on Validation: Demonstrated ability to move beyond slides into technical validation, including the ability to build prototypes or Proof of Concepts (PoCs). - Vertical Literacy: Strong understanding of technical requirements for ISV and HighTech sectors, such as multi-tenancy, platform-level scaling, and AI latency. - Communication: Excellent verbal and written skills, with the ability to translate "code-level" complexity into compelling value-based stories for stakeholders Desired: - Vertical-Specific Success: Prior experience selling specifically to ISV or HighTech platforms in a specialist or overlay capacity. - Product Influence: A track record of collaborating directly with Product Management to co-design enhancements based on field observations. - C-Level Engagement: Experience engaging with and influencing C-level executives at large enterprise or scale-up accounts. - Advanced Mentorship: Experience mentoring core SE or Sales team members on complex solution sales and technical value-selling. - Strategic Foresight: Ability to articulate a 2-year technical vision for how AI and Voice will shift within the NAMER market. - Integration Proficiency: Experience with complex system integrations, particularly CRM, knowledge systems, and API-first architectures. Location - This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: - Based in Colorado, Hawaii, Minnesota or Vermont : $138,872.00 - $173,590.00. - Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $146,592.00 - $183,240.00. - Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $154,304.00 - $192,880.00. - This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. - This role is eligible to earn commissions. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until April 30, 2016, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department OverviewAbout Motorola Solutions: Safety is Our Starting Point Motorola Solutions isn't just a tech company; we're the global powerhouse in public safety and enterprise security, building innovative solutions that keep people safe where they live, work, learn, and play. If you're an ambitious, focused, and hardworking tech enthusiast, this is your chance to be part of something truly impactful! At Motorola Solutions, safety is the foundation for everything we do. We are a global leader shaping the future of public safety and enterprise security. Join us in creating and connecting the integrated technologies—critical communications, video security, access control, and command center software—that empower communities and organizations worldwide to move forward with confidence. We are ushering in a new era of security, and we invite your passion and talent to a career that truly matters. The Role: Solutions Engineering, Where Technical Expertise Meets Sales Vision As a key member of the Pre-Sales Solutions Engineering organization, you will be the solutions expert for our International Sales Team, directly contributing to the growth of Motorola Solutions’ cutting-edge businesses. This is a dynamic, hybrid technical and sales-focused role. You will be instrumental in driving the adoption of our flagship Avigilon Alta (Cloud-Based Access Control and Video) solutions, while also leveraging your strong knowledge of Avigilon Unity (On-Prem Access Control and Video) to support complex opportunities requiring both architectures. Job DescriptionYour Impactful Responsibilities: - Be the Technical Authority: Master the Avigilon Alta and Avigilon Unity hardware and software solutions, serving as the go-to product expert for internal teams, partners, and customers. - Drive Sales Success: Partner closely with Sales Teams to provide compelling technical resources for end-user webinars, presentations, and product showcases to the VS&A partner channel, ultimately helping to close deals. - Win Business: Lead the technical response for RFPs, develop robust system designs, create specifications, and generate accurate quotes that align with both technical requirements and customer budgets. - Prove the Value: Design and support Proof of Concept deployments, including remote and onsite commissioning, to demonstrate the tangible benefits of our solutions. - Educate and Empower: Deliver high-quality, thorough certification training to field sales, pre-sales, consultants, and partners, ensuring they are equipped to represent our technology effectively (travel required). - Cultivate Relationships: Build and maintain strong, trusted relationships with Sales Teams, consultants, partners, and key end-users. - Solve the Complex: Collaborate with product support and engineering to troubleshoot and resolve complex customer issues, managing pre-sales field escalations to deliver complete solutions. - Represent the Brand: Support tradeshows, roadshows, and field events by organizing logistics, conducting pre-setup of systems, and attending onsite (international travel may be required). Workplace & Travel: - Work Environment: Hybrid workplace with flexibility for in-office and remote base locations. - Travel: This role requires significant travel, up to 60% of the annual working schedule, often involving international travel. - Relocation: Not provided. Position Type: Experienced (Full-Time Employee). Basic RequirementsWho You Are (Qualifications): - Experienced Professional: You bring 3+ years of experience in a Pre-Sales Solutions Engineering or equivalent role within a technology company. - Security Domain Knowledge: You possess a strong understanding of the access control and video surveillance markets and their evolving solutions, preferably with cloud-hosted technologies. - Technically Acute: You have advanced knowledge of networking principles, firewall communications, and experience with computer hardware and network configuration and troubleshooting. - Results-Oriented: You are a self-motivated, focused individual with a passion for technology and a commitment to exceptional customer satisfaction. - Collaborative Communicator: You are capable of working as a high-performing individual contributor within a global team, demonstrating strong verbal and written communication skills in English and excellent in-person and remote presentation abilities. - Required: A valid Driving License. Preferred Experience & Skills (The Edge): - University degree or diploma in a technology-related field. - Prior experience and certifications in the security industry, particularly with enterprise and/or cloud-hosted video and access control solutions. - Understanding of Cloud platforms (e.g., AWS, GCP) and subscription based software offerings (SaaS). - Relevant product certifications (e.g., Microsoft, Cisco, AWS, Google). - Fluency in additional languages beyond English are a plus. Travel RequirementsOver 50% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYes CompanyMotorola Solutions Germany GmbHEEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.