• Act as the primary commercial and operational consultant for US-based partners. • Liaise with international creative and R&D teams to localize products. • Conduct regular studio tours and site visits, collaborating with Studio Managers. • Proactively identify and close opportunities for revenue growth. • Deliver advanced BI insights to partners.

​​The best CMMS for healthcare maintenance professionals.​​​ Customer Success Manager About Us: At FSI, you’ll join a team of passionate professionals dedicated to empowering efficient and safe hospital operations. FSI supports over 400 million ft of hospital space every year to run transformative, intelligent hospital maintenance operations. FSI is the most comprehensive computerized maintenance management software (CMMS) provider for healthcare, and we’re proud to serve over 1,300 hospitals with some of the largest networks in the country -- including Atrium Health, UPMC, Yale New Haven, SSM Health UNC Health, and many others. We work directly with our customers to build customized modern technology that fits their complex needs. In 2020, FSI received significant investments to grow and expand on the foundation established since the company began in 2002. We believe our most exciting chapter is just beginning, and we’re looking for talent that wants to make an impact. If you’re looking for a fast-paced, innovative community with a team focused on collaboration and empowerment through technology, we encourage you to get in touch. Your role: As a Customer Success Manager at FSI, your primary mission is to build deep, meaningful, and impactful relationships with your customers. You will own post-sale relationships, drive retention, manage renewals, and identify expansion opportunities. Over time, you will evolve into a strategic advisor, helping customers maximize value from FSI’s solutions. Your responsibilities: - Own and manage customer renewals, targeting 97%+ retention. - Proactively identify and mitigate churn risk. - Drive product adoption and customer engagement initiatives. - Identify and surface expansion opportunities. - Conduct regular customer check-ins and establish full account coverage. - Execute QBRs and evolve conversations toward strategic outcomes. - Collaborate cross-functionally with Support, Product, and Solutions Engineering. - Act as the voice of the customer internally. - Assist with invoicing coordination alongside Finance. - Demonstrate strong time management across a large portfolio (75–90 accounts). What you’ll bring to the team: A relationship-first mindset — You naturally build trust, credibility, and long-term partnerships with customers, becoming someone they rely on—not just someone they hear from. Strong ownership and accountability — You take full responsibility for your book of business, proactively managing renewals, identifying risks early, and ensuring no customer falls through the cracks. A proactive, self-driven approach — You don’t wait to be told what to do. You seek out opportunities, solve problems independently, and move your accounts forward with urgency and intent. A growth mindset and intellectual curiosity — You’re comfortable learning on the job, asking questions, and continuously improving your craft as a Customer Success professional. Excellent time and priority management — You can effectively manage a large portfolio (75–90 accounts) while maintaining consistent engagement and quality across your customers. A collaborative operating style — You work seamlessly across teams (Support, Product, Solutions Engineering, Finance), knowing that great customer outcomes are a team sport. Customer advocacy instincts — You listen deeply, surface meaningful feedback, and ensure the voice of the customer is represented inside FSI. A bias toward outcomes — You focus on what actually moves the needle: adoption, customer satisfaction, and long-term value—not just activity. Minimum Qualifications: - Experience in Customer Success, Account Management, or related field (SaaS or healthcare preferred). - Strong communication, relationship-building, and organizational skills. - Experience with CRM tools (e.g., HubSpot) and data-driven decision making. - Customer-centric mindset with a focus on outcomes and value delivery. - Demonstrated growth mindset and ability to learn on the job. - Self-driven and capable of operating autonomously. Work Location: Remote. Some travel may be required. Compensation: Compensation for this role will be determined based on relevant experience, qualifications, and work location. The expected salary range is $60,000 to $90,000. Our Values: - Customer inspired. - Solutions-first. - One team. - Impactful experts. We look forward to hearing from you! Don’t meet all the requirements? We’re all on a journey to learn constantly and have areas to develop. If you bring some of the above skills to the table and are still developing in others - APPLY ANYWAY! Learning and experience isn’t a one-way path, if you believe you have the background needed to make an impact in this role, we’d love to hear from you. ​ FSI is an Equal Opportunity Employer: We are committed to fostering a diverse, inclusive environment and to encourage these values in everyone on our team. We provide an environment of mutual respect where opportunities are available without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion for people from all walks of life are key to our success as a company.

About Us: Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive to build a community where everyone feels supported and seen. Role Overview We’re looking for a Discord Lead to build, manage, and scale Comfrt’s Discord community into a highly engaged, brand-driven space. This role will own the strategy, structure, and day-to-day experience of our Discord server. You’ll be responsible for driving engagement, moderating conversations, overseeing moderators' tasks and responsibilities, and creating a community that reflects Comfrt’s identity. Key Responsibilities Community Management - Oversee daily operations of the Discord server - Moderate conversations to ensure a positive, inclusive environment - Respond to community questions and feedback in a timely manner Team Leadership - Recruit, train, and manage moderators - Set guidelines, workflows, and escalation processes - Ensure consistent tone and brand voice across the server Strategy & Optimization - Track engagement metrics and community growth - Continuously improve server structure, channels, and user experience - Collaborate with marketing, social, and product teams Qualifications - Proven experience managing or scaling a Discord community - Strong understanding of internet culture - Excellent communication and interpersonal skills - Experience with community moderation tools and bots - Must be available to actively manage and monitor the community on weekends Bonus Qualifications - Experience in fashion, streetwear, or lifestyle brands - Familiarity with influencer or ambassador communities - Basic understanding of social media growth strategies (TikTok, Instagram) Shifts: - Thurs-Mon - Sunday - Thurs Comfrt is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces, and the Human Rights Campaign Foundation's Corporate Equality Index! About the Role We are looking for an experienced customer success person to join our team as a Customer Success Manager on the Enterprise Team. You will take ownership of relationships with our Enterprise customers and lead their program strategy in a consultative and data-driven fashion. Your core responsibility will be working with customers as a trusted consultant and to own customer relationships completely - advising on marketing strategy, best practices and feature functionality. You will work in close coordination with Sales, Solutions Architects, and Account Managers to provide maximum value for your customers, while retaining and growing revenue for Attentive. You will be responsible for accurate revenue and renewal forecasting, understanding customers goals and implementing tailored success plans, driving executive-level relationships, and identifying opportunities to expand the customers suite of Attentive products to satisfy their goals. What You’ll Accomplish - Gain the confidence of and cement relationships with customers throughout the entire lifecycle of the account including: goal-setting, value delivery, account growth, new product adoption, and renewals - Work independently to deliver a “consultant” perspective in all customer interactions - creating customized success plans based on customers' goals and challenges - Develop and maintain a deep understanding of our products and the broader marketing landscape - staying up to date on industry trends and best practices - Regularly lead and present at customer meetings, both in-person and over video conference - Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies - Lead discussions with customers to probe what new products they are interested in and what integrations they might need, and translate customer feedback into specific product requirements - Contribute to the continued development and improvement of the Attentive Customer experience Your Expertise - Background in SMS and email marketing - Strong understanding of growth and retention techniques and strategies - Demonstrate success in managing complex strategic-level customer relationships, driving customer retention and expansion - Solutions-oriented mindset with excellent problem solving and analytical skills - Experience navigating complex work processes, tight timelines, and changing teams - Extremely detail oriented and organized - excellent communication skills and the ability to build trust, strong relationships and influence across an organization - Experience in Salesforce or related CRM tools, and Customer Service Software like Catalyst or related tools - Comfortable learning new software (for design, data management, and internal tools) - Open to client travel as needed You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. #LI-AR1 For US based applicants: - The US base salary range for this full-time position is $90,000 - $115,000 annually + commission + equity + benefits - Our salary ranges are determined by role, level and location By applying for this position, your data will be processed as per Attentive's Privacy Policy. Attentive Company Values Default to Action - Move swiftly and with purpose Be One Unstoppable Team - Rally as each other’s champions Champion the Customer - Our success is defined by our customers' success Act Like an Owner - Take responsibility for Attentive’s success Learn more about AWAKE, Attentive’s collective of employee resource groups. If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience. At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.