About Us At Regiondo, we’re builders, doers, and difference-makers—driven by a shared mission to reshape the tours, activities, and experiences industry. Alongside our sister brands, Checkfront and Rezdy, we power more than 20,000 businesses and support over $10B in bookings globally. Our technology helps operators thrive while delivering unforgettable moments to travelers around the world. We work in an industry built on adventure, energy, and human connection—and that same spirit fuels how we show up every day. Spanning North America, Europe, and APAC, our teams are united by bold goals, a bias for action, and an unwavering commitment to delivering for our customers. But our success starts with people. Our teams are the engine behind everything we create. We value self-starters who take ownership, embrace challenges, and raise the bar—for themselves and those around them. We believe in creating space to grow, take risks, and make a real impact—and we celebrate those who lead with curiosity, grit, and drive. If you’re passionate about performance, hungry to learn, and ready to help shape the future of travel—this is your kind of place. Let’s build, grow, and win together. About the role - This role acts as the technical backbone of the customer journey, bridging sales, onboarding, and success teams to deliver seamless integrations and exceptional partner experiences. By combining technical expertise with a customer-centric mindset, this position ensures that every partner—from first demo to long-term optimization—benefits from scalable, efficient, and innovative solutions. - You’ll play a key role in empowering commercial teams, accelerating onboarding through smart automation and documentation, and driving continuous improvement across the product ecosystem. Your insights will directly influence the product roadmap and operational excellence, helping the company achieve its mission to simplify and elevate how leisure and activity operators sell and manage their business online. What you will do - Support Sales Enablement: Partner with the sales team to prepare technical proposals, demos, and solution designs that showcase the product’s capabilities. - Streamline Onboarding: Design and implement website or 3rd party tools integrations, data migrations, and setup workflows that ensure a smooth technical start for every partner. - Optimize Partner Environments: Configure secure, scalable, and high-performing systems, ensuring best practices are followed. - Create Technical Resources: Develop documentation, playbooks, and guides that empower non-technical stakeholders and shorten time-to-value. - Drive Continuous Improvement: Build automation tools and processes to enhance efficiency and proactively identify optimization opportunities. - Collaborate Across Teams: Act as the technical bridge between Sales, Customer Success, and Engineering to align on operators needs and feedback. - Enable Internal Teams: Deliver training and maintain a central knowledge base to strengthen technical skills across the organization. - Champion Innovation: Evaluate and introduce new tools or technologies that improve scalability and customer experience. What we are looking for Required: - Experience: 3+ years in a technical enablement, implementation, or solutions engineering role within a SaaS or tech environment. - Technical Expertise: Strong understanding of APIs, integrations, AI automation tools (make.com, N8N, Zapier), and system architecture principles. - Analytical Mindset: Ability to interpret data and translate insights into actionable recommendations or technical improvements. - Collaboration Skills: Proven track record of working cross-functionally with Sales, Customer Success, and Product/Engineering teams. - Documentation Skills: Skilled in creating clear, structured technical documentation and playbooks for internal and external audiences. - Customer Orientation: Ability to simplify complex concepts and communicate effectively with both technical and non-technical stakeholders. Preferred: - Experience with CRM or onboarding tools (e.g., HubSpot or similar). - Background in the travel, leisure, or booking software industry. - Scripting or automation experience (e.g., Python, SQL, or similar) to support process optimization. - Strong problem-solving skills with a proactive, innovation-driven mindset. - Excellent written and spoken English; an additional language like Italian or German is a plus Bonus Points For - Familiarity with website builders or CMS platforms used by B2B clients. - A third written and spoken language like Spanish, French, Greek… When you join our team, you’re stepping into a culture built on momentum, ownership, and clarity of purpose. We move decisively, think boldly, and stay deeply connected to our customers and the people behind the work. Across all our brands, we believe meaningful impact comes from empowered teams, aligned priorities, and unwavering commitment. Here’s what you can expect: - High trust, real impact: You’ll have the autonomy and expectation to lead with ownership, tackle problems end-to-end, and make decisions that move the business forward in meaningful ways. - Curiosity with discipline: We value asking sharp questions, challenging assumptions, and exploring smarter ways to work. We don’t just get things done, but to get them done right for our customers. - One team, all in: Collaboration beats ego, wins are shared, and we rally together when the work gets tough. - Space to grow: You’ll be supported and stretched, taking on challenges that build capability, sharpen judgment, and accelerate your growth as a leader and problem-solver. - Progress with purpose: We move fast, stay focused on what truly matters, and prioritise long-term impact over quick fixes. You’ll be joining a global team committed to building something that truly matters—and enjoying the ride along the way. We’d be excited to have you with us. Together, let’s shape the future of the tourism industry.

• Become an AgelessRx product expert by supporting and educating customers on their longevity journey • Complete additional subject matter expertise training, as assigned • Answer prospective and current patient inquiries timely, efficiently, and thoroughly to maximize satisfaction • Assist patients in achieving successful outcomes by obtaining feedback, providing advanced product/service support, and/or partnering with medical providers • Proactively identify patient inquiries that require clinical and/or provider insight, and escalate accordingly • Assist with developing and improving the customer experience infrastructure • Help develop and improve company processes and internal CX efficiency • Partner with pharmacy partners and necessary vendors to ensure prescriptions and/or services are delivered on time • Assist with updating patient medical records, as needed • Participate in departmental growth experiments to further our service offerings, as needed • Provide administrative support for various medical initiatives, including small clinical trials

Important things YOU should know: - Fully remote opportunity - Training schedule 8:00am - 4:30pm Monday – Friday CST - Work schedule (after training): 10:00am - 6:30pm CST Mon - Fri - Hours of operation: 7:00am - 10:00pm CST Monday - Friday so shift could flex based on business need - $2.00/hour differential on Mon/Tues - Occasional evenings, weekends and holidays possible during Annual Medicare Open Enrollment: 10/1 - 3/31 - Exceptional professional growth in a fun rewarding environment What will YOU be doing for us? Our Customer Service Representatives must have strong problem-solving skills, coupled with the natural ability to provide empathy for the customer – always taking the time to patiently listen and understand their questions to help find a viable solution, while providing them with a memorable customer experience. What will YOU be working on every day? - Servicing our Dental and Vision inbound callers with information regarding their eligibility, benefit coverage, authorizations, claims, and assisting them with locating a provider in their area, - Utilize knowledge of claim adjustments and resubmission processes to determine appropriate resolution to provider requests. - Provide feedback to Provider Relations staff on high-level claim issues including but not limited to issues with reimbursement schedules or conflicting information to ensure providers receive a prompt resolution. - Support enrollment activities including but not limited to assigning primary care providers, and updating third party insurance information. - Act as liaison between our organization and the client’s Member Services staff to resolve issues such as eligibility and filing appeals and grievances. - Provide updates to providers with questions regarding the status of their credentialing application. - Recognize provider questions that could be handled through the use of the provider web portal and provide education to these callers on the benefits of utilizing the technology available. - Ensure all calls are answered according to company and client guidelines. - Accurately document call information and resolution in our internal systems. - Apply effective diffusion techniques when necessary to ensure our customers feel heard, valued and supported. - Properly identify issues that need to be escalated appropriately to the leadership team. Additional Responsibilities: - Provide recommendations on system enhancements and process improvements to management. - Keep our Provider Relations team updated with provider manual discrepancies, change in locations or any other provider related issues. - Participate in departmental projects when applicable. What qualifications do YOU need to have to be GOOD candidate? Required Level of Education, Licenses, and/or Certificates - High school diploma or equivalent. - Required Level of Experience - 1+ years of job related customer service experience within industries such as healthcare, call center, banking or retail. Required Knowledge, Skills, and Abilities - Basic knowledge of Microsoft Office products including but not limited to Word, Excel, and Outlook. - Ability to work occasional overtime as needed. - Excellent listening and communication skills. - Superior customer service skills including the natural ability to provide empathy. - Strong data entry/typing skills. - Strong navigation skills and the ability to multi-task. - Excellent attention to detail. - Critical thinking skills to quickly analyze and clearly understand a specific request or customer need and then leverage knowledge and resources to provide the appropriate solutions. What qualifications do YOU need to be a GREAT candidate? Preferred Level of Experience - 1+ years of job related customer service experience within the dental, vision or medical industry. - Previous experience working in a virtual environment. - Understanding of dental, vision and/or medical insurance terminology.

Role Description - Du betreust arbeitsuchende Menschen und junge Menschen mit besonderen Problemlagen (Maßnahme nach §16k SGB II). - Du entwickelst individuelle Förderpläne und begleitest deren Umsetzung. - Du unterstützt beim Abbau gesundheitlicher und psychosozialer Hemmnisse. - Du stärkst Selbstorganisation, Alltagsstruktur und Selbstwirksamkeit. - Du entwickelst realistische berufliche Perspektiven und begleitest Bewerbungsprozesse. - Du dokumentierst Fortschritte professionell und aussagekräftig. - Du führst regelmäßige Rücksprachen mit Ansprechpartner:innen beim Jobcenter, um Ziele abzustimmen und Entwicklungen zu reflektieren. - Du bringst dich aktiv in die Weiterentwicklung unserer Coachingformate ein. Qualifications - Ein abgeschlossenes Studium oder eine Ausbildung in Sozialpädagogik, Psychologie, Coaching, Gesundheitsmanagement oder vergleichbar. - Erfahrung in der Arbeit mit Menschen in komplexen Lebenssituationen. - Kenntnisse in psychosozialer Beratung, Gesundheitsförderung und Arbeitsmarktintegration. - Digitale Kompetenz und die Fähigkeit, auch online vertrauensvolle Beziehungen aufzubauen. - Klarheit, Empathie und die Fähigkeit, auch in herausfordernden Momenten Orientierung zu geben. - Sicherheit im Umgang mit Ansprechpartner:innen beim Jobcenter und die Fähigkeit, professionell zu kommunizieren. Benefits - Eine spannende und herausfordernde Aufgabe in einem dynamisch wachsenden Unternehmen. - Viel Vertrauen und Gestaltungsmöglichkeiten bei flachen Hierarchien und kurzen Wegen. - Einen sicheren Arbeitsplatz mit ausgeprägter Willkommenskultur in einem Unternehmen, in dem den Mitarbeitenden das Wohlergehen und die Gesundheit anderer Menschen am Herzen liegt. Company Description Die Softdoor GmbH ist ein Unternehmen, das Projekte schwerpunktmäßig im Bereich Gesundheit, Leben und Arbeit umsetzt. Wir begleiten und coachen Menschen mit gesundheitlichen Einschränkungen und multiplen Hemmnissen. Dabei verfolgen wir einen spezifischen Ansatz: Jeder Mensch lebt mit seiner individuellen Geschichte und eigenen Herausforderungen. Unsere Vision liegt in der Entwicklung und Verbreitung des Empowerment-Ansatzes. Als Bildungsträger möchten wir helfen, Wissen zu erwerben, es anzuwenden und eigenverantwortlich zu handeln. Unsere Lehr- und Lerntechniken setzen auf Individualität, Innovation und Integration. Zusammen mit zwei weiteren Gesellschaften bilden wir die „Integration Gruppe“ und betreuen ca. 18.000 Teilnehmer pro Jahr.