Title: Call Center Agent Scheduling Part Time Location: Low Moor United States Job Description: THIS IS A PART TIME POSITION This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA). Do you want to join an organization that invests in you as a Appointment Scheduling Contact Center Agent? At Parallon, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years. Job Summary and Qualifications The Physician Services Office Scheduler is responsible for answering incoming phone calls, scheduling patient appointment in the registration system, insurance verification, routing calls and communicating to the appropriate department or physician offices. You will also be responsible for: Answering incoming calls in a timely and professional manner. Scheduling all patient appointments for the physician practices including cancellations and changes. Insurance verification and verification of patient demographics. Selecting accurate insurance carrier plans and informs the patient of any carrier that is out of network. Provides Good Faith Estimates upon patient request. Qualifications Needed: One year of related experience highly preferred. Experience using EClinical Works preferred. Meditech or Cerner is a plus. Experience scheduling for physicians' offices highly preferred. You must live within 60 miles of an HCA Healthcare hospitalThis position will require you to be on the phone 95% of your day with incoming calls.Benefits Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: - Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services - Wellbeing support, including free counseling and referral services - Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence - Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling - Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing - Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities. HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Good people beget good people."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Physician Office Scheduling Contact Center opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Description: Job Title: Registered Nurse Location: Indianapolis, IN. Department: Youth Community Services Employment Type: Full-time Job Summary: The Registered Nurse (RN) position is responsible for providing nursing services to clients/patients in a variety of settings to include but not limited to residential care facilities, behavioral health programs, substance use disorder treatment programs, crisis centers, outpatient and/or primary medical care clinics or in the community within client/patient homes. The Registered Nurse position offers… - All-Inclusive Employee Benefits Package - A robust full-time employee benefits package encompassing health, dental, vision, retirement, disability, life insurance, wellness program, and more - Telemedicine – 24/7 phone, web, or mobile app medical, behavioral health, & dermatology visits - Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost - Paid Time Off - 29 days per year including vacation & holiday pay - Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement Key Responsibilities: - Perform all appropriate nursing assessments per service line requirements, utilizing a high level of clinical competence. - Evaluate the client/patient’s physical condition and the need for services. - Complete required screenings, record the client/patient’s initial medical histories and vital signs; coordinate any required action planning based on results. - Monitor the health status of the client/patient during services provided. - Work with the treatment team to coordinate care based on client/patient needs. - Create action plans for client/patient based on physical and mental health in regard to treatment needs. - Oversee infectious disease control, client/patient hygiene, and related client & facility health issues, under the supervision of nursing leadership. - Provide disease prevention, risk reduction and other health education as needed. - Arrange medical appointments for client/patients dealing with medical conditions that occur during treatment and manage medical emergencies, such as accidental injuries and/or drug reactions. - Consult with a physician/advanced practice provider as necessary or advocate for medical services through managed care organizations. - Arrange or monitor special dietary needs for medical conditions. - Review medication requirements with clients/patients, educating the client and guardian (if necessary) about the benefits of taking prescribed medications as prescribed. - Administer and oversee administration of medications via various methods according to service line requirements; Monitor medication compliance in regard to State Regulatory standards. - Consult with the physician/advanced practice provider or pharmacy to confirm medications prescribed. - Oversee therapeutic injection of medication (subcutaneous or intramuscular). - Monitor lab levels including consultation with physicians/advanced practice providers, clients, and clinical staff. - Coordinate medication needs with pharmacies, clients/patients, and families, including the use of indigent drug programs. - Monitor medication side-effects including the use of standardized evaluations. - Monitor physician orders for treatment modifications requiring client/patient education. - Assists Physician/Advanced Practice Provider with client/patient exams. - Sets up and draws any necessary labs and performs any special procedures as requested by the Physician/Advanced Practice Provider. - Complete all required documentation in a timely manner as indicated in company policies and procedures. - Demonstrate interest in long term and short-term goals and objectives of the company. - Other duties as assigned by program leadership. Knowledge, Skills, and Abilities: - Capable of communicating ideas clearly and effectively. - Demonstrate the ability to operate a computer and various software applications. - Demonstrates good judgment and discernment in dealing with people. - Ability to work with information in a confidential manner. - Demonstrated strong time management skills demonstrating the ability to complete all required paperwork in a timely manner as well as manage multiple tasks. - Demonstrated ability to develop and maintain effective communications and working relationships with other associates, clients, family members, outside entities and the general public. - Demonstrated ability to maintain a positive attitude in the work environment. - Flexible, versatile and comfortable in a rapidly changing environment while maintaining effectiveness and efficiency. - Understands how to work with people of various socio-economic status with dignity - Demonstrate ability to work with individuals experiencing behavioral health crises, ability to maintain calm and professionalism in crisis situations. - Thorough knowledge of principles, theories, and practices of nursing to mental health services and/or substance abuse. - Knowledge of the policies, procedures, and regulations of the program to which the employee is assigned. - Detailed knowledge of information and techniques needed to rehabilitate physical and mental ailments and provide alternative treatments. - Aptitudes to develop, coordinate, and evaluate services within assigned program responsibilities. - Effectively apply techniques of a complex nature to make a decision or solve a problem by using logic to identify key facts, explore alternatives, and propose quality Solutions. - Ability to read & interpret documents such as lab results, notes & documents within an electronic health record, safety rules, operating & maintenance instructions, and procedure manuals. - Ability to write routine reports & correspondence clearly & effectively via multiple methods, in various platforms. Communicates effectively & therapeutically to clients, family members, employees, & other contacts within the community in-person, via telephone, and via video conferencing. Experience and/or Education Qualifications: - Current Registered Nurse licensed in the state of practice - Must be willing to become licensed in additional states, other than the state currently licensed in. Must be willing and comfortable with providing telehealth services to the individuals we serve. - FQHC: BCLS certification required, ACLS certification preferred. Supervisory Requirements: - None Employment Requirements: - Successful completion of background check including criminal record, driving record, abuse/neglect and fingerprint check. - Completion of New Hire Orientation at the beginning of employment. - All training requirements including Relias at the beginning of employment and annually thereafter. - Current driver’s license, acceptable driving record and current auto insurance. Physical Requirements: ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body. Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Position Perks & Benefits: Paid time off: full-time employees receive an attractive time off package to balance your work and personal life Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more Top-notch training: initial, ongoing, comprehensive, and supportive Career mobility: advancement opportunities/promoting from within Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness Brightli is on a Mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace. We are an Equal Employment Opportunity Employer. Adult & Child Health is a Smoke and Tobacco Free Workplace.

• Lead the Call Center Operations & Patient Accounts organization across multiple geographies, including managers, supervisors, customer service representatives, and collection specialists • Oversee remote workforce operations across U.S., Philippines, and India, ensuring consistent training, communication, performance standards, and quality control • Develop team structure, hiring plans, productivity models, and workflow assignments that support multi-client needs and call volume distribution • Establish departmental goals and ensure accountability through performance reviews, KPI management, and effective coaching • Oversee daily operations of the inbound patient call center, ensuring timely service, accurate resolution, and achievement of service-level agreements (SLAs) • Manage outbound collection strategies, including call cadence, scripting, quality assurance, and conversion optimization • Serve as the subject matter expert for call center technology, telephony platforms, QA systems, and dashboards • Monitor quality, handle escalations, and implement continuous improvement initiatives to enhance patient satisfaction and operational efficiency • Ensure compliance with all federal, state, and local regulations related to patient billing, communications, and collections, including FDCPA, TCPA, and HIPAA • Develop and execute strategies to improve patient collections, reduce A/R days, and optimize cash flow • Implement and monitor payment plan programs and patient outreach initiatives • Oversee placement of accounts with bad debt agencies; work with the client success team, ensuring client approvals are tracked • Analyze account activity trends to identify root causes and design corrective strategies • Oversee relationships with all third-party vendors supporting patient accounts, including call center technology providers, merchant vendors, and bad debt agencies • Establish clear performance expectations, KPIs, and SLAs for each vendor, ensuring alignment with organizational goals and client requirements • Conduct routine performance reviews, develop vendor scorecards, and escalate issues when performance gaps are identified • Produce comprehensive dashboards and reporting packages highlighting operational performance, collection results, call center metrics, staffing trends, and improvement opportunities

***Do you want to be a part the team that ensures world class triage to our clients and patients? ***We are looking for exceptional, intelligent, and quality centered call center shift supervisor who wants to oversee all aspects of operations management and care for each and every patient encounter on a shift! ***If this describes you, apply now to join our team! Shift times - 10 hour shifts - 10p-8a CST - Days: rotation of 4 days on and then 4 days off Overview: This is a fantastic opportunity to be a key influencer in a rapidly growing, patient-focused business. We are actively recruiting a talented Contact Center Shift Supervisor to join our team of energetic, compassionate professionals. We are seeking someone with a passion for customer service, process improvement, and a desire to help improve the lives of our nursing staff through supportive and effective shift management. The Contact Center Shift Supervisor will provide direct support to the front-line staff fielding calls and ensure that the right people are in the right place at the right time. The role reports to the Director of Clinical Operations. This is a full-time, hourly remote position. IntellaTriage’s mission is to act as an extension of each client by using a tailored approach to deliver compassionate, around-the-clock care through the clinical expertise of our virtual Registered Nurses. Bottom line – we want to ensure our providers’ patients can receive the care they need any time, any place. IntellaTriage acts as a triple threat after-hours by ensuring all stakeholders’ benefit. We provide our customers’ patients with the comforting and medically appropriate guidance they need during the most trying times. We help our customers’ nurses reduce their workload and improve overall job satisfaction by reducing burnout. We improve our customers’ bottom line by reducing overall cost to deliver after-hours care. What you’ll do: The Contact Center Shift Supervisor will be responsible for managing day to day operational performance of the business and be able to effectively manage agent performance and customer service. Provide motivation and timely communication to a team of 50+ nurses that are on shift to ensure service levels are met and protocols are known. - Actively monitor all Triage and Nurse Advice Line teams to ensure they are meeting operational metrics. - Assign and manage phone queues to appropriate agents at the beginning of each shift. - Manage and post the assignment sheet for weekday shifts. Ensure updates are made appropriately and logged correctly as changes occur. - Manage staffing during the shift to include reassigning queues to manage call flow, finding replacements for call offs, and managing breaks. - Operate as the first point of contact for any issues during your assigned shift and escalate as appropriate to the Administrator on Call and IT Support. - Assist with and monitor phone training and staff back-up shifts ensuring completion of evaluation forms. - Properly maintain the incident log with staff issues, client complaints, and IT issues. - Manage all shift communication to ensure the clinical operations team is aware of changes and monitor the team chats to make sure questions are being resolved timely. - Assist in scheduling all off-phone activities such as offline-work, team meetings, coaching, training, etc. - Work closely with the clinical operations team to analyze and help improve their delivery processes by communicating business impacting trends. - Monitor real-time adherence and schedule conformance for team members to maintain alignment to demand. - Participate in triaging ACD related outages by providing contact center information for any events and following up with impact analysis.