About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role Acts as a single point of contact for a group of assigned customer accounts which typically have a medium revenue scope or have moderate product needs. Manages any interactions from the customer order through billing to ensure highest levels of customer satisfaction. Promotes revenue growth, retention, and overall customer satisfaction. Serves as the conduit and escalation point for exception problem management of customer troubles and issues in the areas of order entry, order validation, service activation, test and turn-up, customer access group, technical customer account management, disconnects and billing activities. The Main Responsibilities • Act as single point of contact for intermediate level implementation lifecycle management on a group of assigned customer accounts. • Partner closely with sales and service delivery eco-systems to understand and implement sold solutions. • Provide critical date management and escalation support to meet committed delivery objectives. • Validate order details for sold services • Follow established protocol for submitting orders to Order entry and provisioning. • Provide timely response to customer and service delivery inquiries. • Pro-actively manages the customer’s service needs to ensure the highest levels of customer satisfaction and that their expectations are met. What We Look For in a Candidate • Bachelor’s Degree or minimum, 1-2 years of related experience • Customer service, problem solving and analytical skills • Verbal, written and interpersonal communication skills • Collaboration skills and use a team approach to accomplishing work • Self-starter • Ability to multi-task • Experience using Computer Systems and Windows-based applications including word processor, spreadsheet Preferred Qualifications: • Understanding of technical products and services • Basic Project Management skills • Knowledge of order process and technical side of the provisioning process • 1 to 3 years of telecommunications/technology experience. Requisition #: 341527 The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions. We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know. We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Join a diverse and inclusive culture where everyone is welcome and every voice is heard. A culture where people feel they belong, can be themselves and feel inspired to share different perspectives. Our culture, shared values and behaviours truly make Lumen a fantastic place to work and provides an environment where people can genuinely thrive.

• Solve complex issues in Salesforce • Act as the Salesforce specialist on strategic CRM projects • Gather requirements from business areas and translate them into technical solutions • Design functional architecture and support technical architecture decisions • Configure, customize and optimize Salesforce (Sales/Service/Experience, etc.) • Ensure best practices, governance and quality of deliverables • Lead workshops, trainings and discovery sessions • Support the team in incident resolution and continuous improvements

• Drive long-term value, adoption, and growth across Clearspeed’s most strategic key clients. • Partner closely with executive stakeholders, product, sales, and delivery teams to ensure measurable outcomes, retention, and expansion. • Own the post-sales relationship for strategic clients, acting as the primary point of contact. • Build strong relationships with executive sponsors and operational leaders. • Develop and execute client success plans aligned to business objectives and outcomes. • Partner with clients to understand their current and future business goals and challenges. • Ensure clients realize measurable value from Clearspeed’s solutions. • Drive product adoption, usage, and best practices across client organizations. • Identify expansion, upsell, and cross-sell opportunities in partnership with Sales. • Manage renewals and proactively mitigate churn risks. • Track and report on client health, KPIs, and success metrics. • Serve as a subject-matter expert on Clearspeed’s technology, use cases, and roadmap. • Lead client calls and product training sessions as well as providing ongoing consultation on best practices and effective workflows. • Lead executive business reviews, QBR’s, POV evaluations and strategic planning sessions. • Translate client feedback into actionable insights for Product and Engineering teams. • Advocate for client needs internally while balancing scalability and product strategy. • Partner with Sales on onboarding, account strategy, and commercial growth. • Coordinate with Implementation, Support, and Product teams to deliver a seamless client experience. • Track all client requests, product enhancements and software bugs. • Contribute to process improvements, playbooks, and client success best practices. • Perform additional related duties as required.

Job Description The primary responsibility of the Associate Customer Sales Manager (ACSM) is to provide business insights and recommendations through data analysis to customer business teams and internal planners. The ACSM supports the identification and exploration of new and existing business opportunities and communicates findings to customer-facing team members, ensuring that customer, consumer, and internal Kraft Heinz information is leveraged to improve performance and results. The ACSM is an information expert and highly skilled in the application of analytical tools. Primary Responsibilities Data Reporting and Analysis – 75% - Analyzes raw and syndicated data leading to key insights and business recommendations on the key sales metrics of distribution, assortment, pricing, and promotion. - Ensures that data across the total P&L is accurately delivered for fact-based decision-making. - Develops clear and concise presentations to communicate findings and recommendations to customer business teams. - Supports the development of selling priorities by providing relevant reports, tracking, and analysis. - Collaborates across total customer business team to monitor and track forecasts and reporting tools to complete annual business plan. Other Job-related Activities – 25% - Supports customer business teams in the internal Kraft Heinz identification of category / customer business opportunities and provides recommendations into the development of plans and initiatives. - Identifies information needs and reporting priorities consistent with the customer business team’s goals and objectives. - Tracks and supervises the budget for multiple segments of the business - Manages one retailer HQ call in UNFI Central Region selling key priorities on distribution, innovation, and merchandising. Qualifications - Proven experience in an analytical support role - Advanced Microsoft Excel proficiency - Experience developing and delivering PowerPoint presentations - Excellent oral and written communication skills with strong interpersonal skills - Experience prioritizing and performing in a fast-paced environment with keen attention to detail Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz’ strategy and values. New Hire Base Salary Range: $89,800.00 - $112,200.00 Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents. The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families. You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example: - Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments - Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training - Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs - Financial – 401k, Life, Accidental Death & Dismemberment, Disability Location(s) Employee's Home - Geo Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact NAZTAOps@kraftheinz.com for assistance.