About the Role: Are you skilled in nurturing customer success and adept at problem resolution? If so, we have an exciting opportunity for a Customer Support Team Lead at Sezzle. In this role, you'll assist in leading a team dedicated to delivering exceptional support experiences. Your responsibilities will include overseeing troubleshooting efforts, crafting comprehensive instructions, and ensuring effective communication with customers. We're seeking someone with outstanding written and verbal communication skills, a dependable nature, and a knack for going the extra mile to ensure customer satisfaction. The Company: With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping! Responsibilities: - Lead a team of customer support specialists, providing guidance and support to ensure exceptional service delivery. - Assist in building and developing the customer support team by participating in recruitment efforts and conducting interviews for customer service agents. - Oversee the resolution of customer inquiries through various channels. - Foster a culture of empathy and excellence within the team, encouraging them to go above and beyond to ensure customer success. - Collaborate with other teams to gather insights and feedback, driving continuous improvement in Sezzle's products and services. - Act as a liaison between the Colombia customer support team and global leadership, communicating team performance and contributing to strategic decision-making. Ideal Experience & Skills: - Previous experience in a customer support leadership role in a fast-paced environment. - Excellent communication and interpersonal skills, with fluency in written and spoken English and Spanish. - Proven ability to manage multiple tasks effectively and prioritize team objectives. - Strong problem-solving skills and a passion for delivering exceptional customer experiences. - Bachelor's degree or equivalent experience in a related field. - Familiarity with Zendesk, LiveAgent, or Jira is a plus. About You: - You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed. - You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things - You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking. - You earn trust - you listen attentively, speak candidly, and treat others respectfully. - You have backbone; disagree, then commit - you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly. - You deliver results - you focus on the key inputs and deliver them with the right quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle. What Makes Working at Sezzle Awesome: At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire. #Li-remote #Full-time

Make a Difference in Healthcare and Life Sciences: Alphanumeric is hiring a Japanese Customer Service Agent - Level 1 to work remotely in Canada work supporting one of the biggest Pharma companies in the world. We're seeking candidates with a passion for customer service, who are able to problem-solve with a focus on strategic thinking. In this role, you’ll be the first point of contact for clinical staff and stakeholders, providing essential technical and operational support that directly impacts patient care and global health initiatives. Note: We can only hire candidates already based in Canada, with a work permit valid for at least 6 months, PR, or citizenship. We cannot accept student visas or provide any kind of sponsorship. Job Conditions: - Salary: 19.00$ CAD/hour for regular hours - Night incentive: 2$ extra per hour worked between 12:00am-6:00am - Employment: 1 year contract - Working Hours: regular schedule will correspond to Japanese business hours or from 7pm to 4am EST - Sunday to Thursday. However, all agents are requested to have availability for rotational shifts 24/7 to cover business needs and market changes if needed. - Training hours: Monday to Friday - 2AM to 11AM EST - Type of Work: Fully remote from wherever you want in Canada with all the equipment provided - Vacations: 2 weeks per year. Can be requested after the 90-day probation period - Vacation pay: 4% vacation accrual and prorated FTO hours - Mandatory to be based in Canada with valid documentation (PR or valid Work Permit + valid SIN) Why This Role Matters: Your work will help ensure smooth clinical operations for a global pharmaceutical leader—supporting processes that ultimately improve patient outcomes worldwide. What You’ll Do: - Serve as the first-point-of-contact for phone, email, web, and chat inquiries from both internal and external partners. - Triage and convert incoming requests to determine priority, clinical risk, and required resolution path. - Provide direct resolution for common issues (account access, system navigation, basic triage, educational) and escalate complex issues to L2/L3 Assignment Groups. - Communicate clearly in high-stress situations; Manage user expectations and provide timely status updates. - Maintain a high standard of customer service (empathy, clarity, accountability, follow-through). - Log all Cases accurately in a ticketing system (ServiceNow) with complete categorization, priority, and SLA targets. - Provision user requests to create accounts, add, modify or delete user access to multiple systems or applications. Edit learning curriculums and send out training invites. - Proactively monitor cases and ensure they receive continuous follow-up and extensive user support until resolution. - Provide support for both pharma and vaccine-related systems including urgent temperature-excursion related requests. - Act as a frontline Subject Matter Expert for a specific medication-related clinical system ensuring urgent support and timely action. - Adhere to all established Key Performance Indicators including SLA compliance and User Satisfaction feedback. What we’re looking for: - Fluent in Japanese and English (written and spoken). - Strong communication and customer service skills with empathy and clarity. - Ability to multitask under pressure and maintain attention to detail. - Previous helpdesk or service desk experience is a plus; life sciences or healthcare background preferred. - Comfortable with technology and quick to learn new systems. - Proficiency in ServiceNow or similar case/ticketing systems is a plus. - Hardwired internet connection with minimum internet speeds of 15Mbps upload and 30Mbps download and access will be made through secure private and non-public network. - Must have a private and quiet office space free of interruption to conduct professional calls on behalf of a client. - Flexibility to support rotating shifts, including weekends and holidays as required. - High level of integrity and professionalism when handling sensitive clinical information.

Align yourself with an organization with a reputation for excellence! Cedars-Sinai was awarded the National Research Corporation’s Consumer Choice Award 19 times for providing the highest-quality medical care in Los Angeles. We were also awarded the Advisory Board Company’s Workplace of the Year. We offer an outstanding benefits package that includes healthcare and a generous time-off policy, in addition to competitive compensation. Join us! Discover why U.S. News & World Report has named us one of America’s Best Hospitals. What will I be doing in this role? Under general supervision and following established practices, policies, and guidelines, provides patient relations support to Patient Financial Services, performing duties which include identifying, analyzing, resolving and responding to customer inquiries, concerns and issues, and following up on accounts to ensure payment and resolution. Positions at this level require advanced knowledge in specialized functions and a full understanding of the revenue cycle. You will work independently and have strong customer service skills and work well with patients, deescalate issues quickly, able to talk, think and access the system to achieve maximum customer satisfaction. This position requires strong analytic and prioritization skills and the ability to understand, interpret and explain payor contracts and CSMC billing and collections policy and practices. This position may be cross-trained in other revenue cycle functions and provide back-up coverage. - Applies detailed knowledge of and follows all hospital and department policies, procedures (e.g., PHI, PFS employee handbook). - Demonstrates detailed knowledge of Cedars-Sinai’s core patient accounting systems and/or department specific systems and uses them effectively and efficiently. - Effectively monitors assigned work queues and workload, ensuring resolve of accounts in a timely and accurate manner. Takes initiative on issues and/or problems by advancing them to the supervisor. - Adheres to documentation standards of the department. Accurately uses activity codes. Notes are clear and concise. Correctly enters data in fields. Maintains acceptable levels of speed and accuracy. - Completes all necessary research and account follow-up activities to resolve inquiries and/or customer complaints. Ensures that the resolution completed meets the patient’s needs. - Responds to patient, insurance company and other authorized third-party inquiries, including return of calls and research needed to bring account to final resolution. - Negotiates and documents payment plans within established policies. - Achieves timely and accurate account collection for hospital and professional services. Responsible for initiating collection calls to patients and insurance companies to collect on unresolved accounts. Maintains A/R per department protocol. Reviews accounts on continuing basis and refers uncollectible accounts to collection agency or attorney on a timely basis. Ensures account is routed to appropriate work queue for approval. - Responds timely, effectively, and appropriately to deliverables. - Shares knowledge, time, and expertise to assist other members of the team. - Ensures practices and procedures are inclusive of interpersonal and cultural diversity. - Identifies and responds appropriately to both internal and external customer needs using available resources.

Role Description - Manage incoming calls and customer inquiries. - Manage and maintain a customer “Sales lead” database. - Respond to routine customer questions and concerns promptly as needed. - Identify and assess customer inquiries to achieve customer satisfaction. - Education and training provided on-the-job. - Maintain an efficient calendar of day-to-day activities. - Develop a strong knowledge of the company’s products, processes, and services. - All duties for Customer Service Representative assigned by management. Qualifications - High school diploma or equivalent. - Strong communication skills effectively through verbal, written, and in person. - Strong customer service and in-person presentation skills. - Strong attention to detail and accurate record keeping. - Self-motivated and results driven. - Firm knowledge of Microsoft Word, Excel, PowerPoint, Mac. - Pass a background check. - Pest control experience preferred but not required. Benefits - Comprehensive Benefit Plans: - Overtime, Commissions, and Bonuses (for applicable roles). - Paid Time Off, Paid Sick Time, & Paid Holidays. - Medical, Dental, and Vision Insurance. - Company Provided Life Insurance. - 401K – Employer Match. - Health Savings Account (HSA) - Automatic Employer Contribution. - Flexible Spending Account (FSA), Dependent Care FSA. - Voluntary Life Insurance (Employee, Spouse & Child). - Voluntary Short-Term and Long-Term Disability. - Voluntary Options (Accident, Critical Illness, and Hospital Indemnity Coverage). - Employee Assistance Program. - PestCo Discounts Program (Included Child Care, Event Tickets, and thousands of Discounts!). - SmartDollar Financial Wellness Program. - Educational Resources and Training provided on-the-job. - Medical Benefits are effective on the 1st of the month following the date of hire. Company Description PestCo is one of the fastest growing Pest Control companies in the US, founded in late 2021. Through our leading brands, we offer single-family residential, multi-family residential, and commercial pest control services in key markets across the US. PestCo continues to expand through acquisition and strong organic growth, emphasizing that outstanding people are the key to our success.