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Customer.io logo
Customer.io

Email, push notifications, text messages, in-app messages, webhooks: automated and powered by your data.

Site Reliability Engineering Manager

DevOps EngineerDevOps EngineerOtherRemoteLeadTeam 51-200Since 2012H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

126 days ago

Salary

$175K - $195K / year

Seniority

Lead

Bachelor Degree8 yrs expEnglish

Job Description

Site Reliability Engineering Manager

Customer.io

• Lead effective squad rituals and ensure production readiness through high-quality peer review, QA, documentation, deployment, logging, and monitoring practices • Partner with engineers to ensure solutions are scalable, architecturally sound, flexible, and secure • Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment • Provide timely, specific coaching and development opportunities for your direct reports • Hire, onboard, and grow the right people to accomplish business objectives within your squad • Build deep understanding of Customer.io’s vision, products, and customers to drive meaningful engineering investigations and decisions • Collaborate with other Engineering Managers and technical leaders to align on strategy and execution

Job Requirements

  • 8+ years of engineering management experience, with at least part of that leading SRE or infrastructure teams in SaaS (B2B or B2C), ideally at early-to-mid-stage companies
  • 3+ years of hands-on SRE experience, designing and operating reliable, scalable infrastructure
  • Understands SaaS architecture, languages, technologies, and cloud infrastructure deeply enough to represent and advocate for their squad’s technical choices across the company
  • Balances pragmatism and vision—capable of delivering near-term improvements while charting a long-term path forward
  • Invests in technical depth: reviewing proposals, experimenting with new technologies, and leveling up engineers through feedback and mentorship
  • Builds and nurtures high-performing, distributed teams
  • Stays energized by solving customer-impacting problems, even under pressure
  • Communicates clearly and directly, both verbally and in writing

Benefits

  • 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
  • 16 weeks paid parental leave
  • unlimited PTO
  • stipends for remote work and wellness
  • a professional development budget

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