• Design, build, and maintain infrastructure on AWS (ECS, EKS, RDS) • Manage and scale Kubernetes clusters (EKS) using Helm • Develop and maintain infrastructure as code using Terraform / Terragrunt • Improve and maintain CI/CD pipelines (Jenkins) • Automate operational tasks using Bash and Python • Work with Docker to build and optimize containerized workloads • Implement and maintain observability solutions (Prometheus, Grafana, OpenSearch) • Ensure system reliability, scalability, and security (Linux hardening, OS-level tuning) • Troubleshoot production issues across infrastructure, networking, and applications • Collaborate with engineering teams and participate in architectural decisions

• Manage operational tasks for products in US Government classified environments, including deployments, on-call duties, and incident management. • Develop scripts, containerized services, and monitoring mechanisms to automate operations tasks and ensure minimal service disruption. • Create operations documentation and implement measures to prevent recurring incidents while contributing to DevOps best practices. • Build and enhance Zscaler services within classified environments, ensuring 24x7 coverage including night and holiday shifts.

• Build and lead a new SRE team, including hiring, onboarding, and career development • Define and implement SRE best practices: SLIs/SLOs, error budgets, incident management, on-call models, and postmortems • Establish clear operational ownership between SRE and product engineering teams • Drive reliability as a feature, balancing velocity and stability with data—not vibes • Reduce toil through automation and self-service platforms • Design and evolve incident response, escalation, and learning loops (no blame, lots of learning) • Partner with engineering leaders to influence architecture, capacity planning, and launch readiness • Own reliability metrics and communicate risk and performance clearly to technical and executive audiences

• Own and influence the incident management process end-to-end • Maintain and evolve on-prem observability stack • Keep production applications running smoothly by participating in the on-call rotation • Develop automations and tools to support platform reliability • Contribute to production services with performance and resiliency in mind • Collaborate with product engineers to foster SRE principles within the R&D organization • Be a mentor for the SRE team or product engineers