Role Description We are seeking a Senior AI Engineer to join our Core AI Agentic Development Team. The primary objective of this role is to design, develop, and deploy robust, multi-agent systems that assist healthcare providers in optimizing their revenue lifecycle and managing accounts receivable (AR). As a senior contributor, you will architect complex agent orchestration workflows, ensuring our agents can securely and effectively interact with existing enterprise systems to drive operational efficiency. - Design and implement multi-agent AI systems using frameworks such as LangChain, AutoGen, or CrewAI to automate complex healthcare revenue cycle workflows. - Develop and maintain agent orchestration pipelines where agents collaborate, delegate tasks, and synthesize outputs to drive end-to-end process automation. - Integrate AI agents with enterprise systems via APIs and RPA-style interfaces (UI/DOM/vision-based interactions) to execute real-world operational tasks. - Build and enforce guardrails, validation layers, and compliance checks to ensure safe, deterministic, and auditable behavior of LLM-driven systems. - Architect and deploy supervisor (“oracle”) agents to route tasks, validate sub-agent outputs, and maintain system-wide state and accuracy. - Implement logging, tracing, and monitoring frameworks to track agent performance, debug multi-agent interactions, and ensure production reliability. - Collaborate cross-functionally with product, engineering, and domain experts to translate healthcare revenue cycle requirements into scalable AI-driven solutions. Qualifications - Advanced proficiency in Python, our primary development language. - Strong background in software engineering best practices. - Proven track record of developing and deploying autonomous AI agents and Large Language Model (LLM) applications in production environments. - Deep, hands-on experience with agent orchestration frameworks such as Crew.ai, LangChain, or AutoGen. Requirements - Designing complex, multi-step agentic workflows where agents collaborate, delegate, and synthesize information to complete high-value tasks. - Building agents capable of driving existing software systems, including API integration and experience with computer use (e.g., RPA-like UI interaction via vision/DOM parsing) and voice AI agents for outbound/inbound communication. - Developing and implementing strict guardrails to ensure deterministic, safe, and compliant behavior from non-deterministic LLMs. - Designing and deploying "oracle" or supervisor agents responsible for routing tasks, verifying the outputs of sub-agents, and maintaining overall system state and truth. - Implementing logging, tracing, and monitoring specific to agentic behavior to ensure accountability and debug complex multi-agent interactions in production. Benefits - Paid training and incentive plans. - Medical, dental, vision, and life insurance benefits available from the first day of employment. - Excellent work/life balance. - Employee Resource Groups build community and foster a culture of belonging and inclusion. - 401(k) contributions matched. - Career growth opportunities. - 12 paid holidays and generous paid time off.

• As an AI software engineer, you will work in empowered, multidisciplinary teams, autonomously tackling complex challenges that provide the very best experiences and products for a growing community. • Help build proof of concepts using new and innovative technologies to provide cutting-edge customer experiences and drive internal innovations. • Write secure, stable, testable, maintainable code with minimal defects. • Participate in team design, scoping, and prioritization discussions. • Seek to learn the business context and technologies behind your team's software. • Collaborate with team members & identify any opportunities/problems arising from technical decisions. • Invent, refine, and develop solutions to ensure they meet customer needs and team goals.

• Diseñar la arquitectura técnica de sistemas de agentes de IA (componentes, flujos, dependencias). • Definir protocolos de interacción entre agentes (mensajería, turn-taking, roles). • Implementar agentes con tool calling, planificación de tareas y ejecución segura. • Diseñar y mantener estrategias de memoria, contexto y recuperación de conocimiento (RAG, embeddings). • Colaborar con AI Platform en: Versionado de prompts, Evaluaciones automáticas, Monitoreo de calidad y costos. • Definir criterios de escalamiento a humano y mecanismos de fallback. • Analizar fallos en producción (hallucinations, loops, degradación de performance). • Iterar agentes basándose en métricas reales de negocio y operación.

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Faculty 506 Pay Range: $71,300.00 - $107,000.00 Job Description Instructors are subject matter experts who teach and support a caseload of students enrolled in their assigned course(s). Instructors offer specialized instruction on topics in their course(s) aligned with best practices, as well as monitor and support student progress in competency development and course completion. They are responsive to learner needs and vary the type, length, method, and intensity of instruction best matched to the learner’s strengths and goals. Using technology, Instructors may interact with students in both group and one-to-one settings. Instructors collaborate with other instructional and program faculty serving the students in their course to ensure continuity and quality of support. Job Duties Develops instructional materials, aligned with identified learning objectives, course competencies, and instructional interventions, to support both student self-service use and use in virtual one-to-many events. Provides effective, relevant, and engaging one-to-many virtual events aligned with identified learning objectives. Continually develops knowledge, skills, and expertise through active participation in faculty learning community and other developmental opportunities. Provides proactive, relevant, timely, and effective one-to-one virtual instruction to students in a specific course or domain. Facilitates student communities to support peer collaboration, effective faculty interaction, and student development. Student-centered and provides effective one-to-one virtual coaching to help students achieve personal, academic, and career goals. Adapts instructional and coaching practices to common and typical student needs. Performs other job-related duties as assigned. KSAs Subject-matter expertise in the assigned content and skills of the course(s)/domain(s) Strong knowledge of how student characteristics interact with different learning needs common to the course(s)/domain(s) Strong communication skills with the ability to moderate online student communities to encourage engagement and learning. Ability to use information from student profiles, learning behaviors, and interactions to identify individual student needs. Demonstrates respect for and value of diverse perspectives and experiences. Ability to adapt standard resources, templates, and instructional plans for the needs of individual students or groups of students. Ability to apply adult learning principles and instructional skills to build student competency in a virtual one-to-one setting. Provide encouragement for student self-reflection and metacognition to improve competency in learning objectives. Flexibility to adjust instructional approach depending on individual student needs and preference. Skilled at using data to identify students in need of proactive support, with the ability to select appropriate tone and content for proactive outreach. Ability to adapt the timing, modality, and frequency of outreach/contact to individual student needs and preferences. Strong active listening skills and emotional intelligence with the ability to build relationships with adult students. Solid understanding of coaching strategies to support personal, academic, and professional development in adult students. Willingness to engage in regular self-reflection and re-evaluation of beliefs, perspectives, and approaches to improve equity. Proficient in developing presentation materials that align to specified objectives and are visually engaging, understandable, and accessible. Ability to develop learning facilitation experiences and effective, formative self-assessment activities aligned with specific objectives to advance student learning. Skilled at implementing relationship-building activities for online student communities. Ability to facilitate synchronous student interaction in a virtual environment. Minimum Qualifications: - Doctorate degree in Psychology or a related field (Psychology, Counseling, Behavioral Health, Substance Use and Addiction). Education must be from an accredited institution. - 3 years of relevant professional experience, including 1 year of highly successful practice, based on student outcomes, in the role area/practice. - Demonstrated subject matter expert in assigned content or practice area(s). - Available to work a consistent student-centered schedule, including evenings and weekends - Up to 20% travel is required of this role Preferred Qualifications: - Strong experience with distance education and distance learning students. Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require. This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements. Position & Application Details Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave. How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday. Additional Information Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.