Our client is a nationally recognized boutique law firm based in the US serving public and private companies, ultra-high-net-worth individuals, family offices, and aviation-focused businesses throughout the United States. They are known for delivering sophisticated legal solutions with a high-touch, relationship-driven approach built on precision, strategy, and trust. This is a great opportunity to join a firm that values precision, accountability, and process excellence. Your work keeps attorneys focused on clients by ensuring the firm’s operations stay accurate, efficient, and compliant. This role is execution-focused first. You will manage intake, billing support, document organization, and operational tracking. Over time, you will also help document workflows, maintain internal process libraries, and support structured onboarding and training initiatives. You do not need to be a formal instructional designer. However, you must be highly organized, process-oriented, and capable of translating operational workflows into clear documentation. This is a remote position that requires working during Mountain Time (U.S.). Full-time, exclusive independent contractor engagements. This is a contractor relationship and should not be construed or misinterpreted as an employment agreement. Responsibilities: Legal Operations Support ·       Client Intake & Matter Setup ·       Draft, circulate, and track engagement letters and conflict waivers ·       Create new clients and matters in Clio Manage and SharePoint ·       Verify billing details, retainers, and rates before system setup ·       Maintain organized digital files and templates   Budget & Billing Support •      Generate WIP reports and monitor matter thresholds •      Validate time entries and coordinate corrections •      Support monthly prebill preparation and quality checks •      Maintain budget trackers and flag discrepancies   Vendor & Administrative Coordination •      Review vendor invoices •      Track renewals and license allocations •      Maintain compliance documentation in SharePoint •      Onboarding & Offboarding Support •      Coordinate system setup with IT vendors •      Maintain onboarding checklists •      Support access management and license reallocation   Process Documentation & Knowledge Support ·       As part of this role, you will help improve process clarity across the firm. ·       Document recurring workflows in a standardized format ·       Maintain organized SOPs in SharePoint and OneNote ·       Update templates and ensure version control ·       Assist leadership in capturing undocumented institutional knowledge ·       Identify areas where processes can be simplified or clarified ·       Experience building a knowledge base is a plus, but strong documentation discipline is required.   Training & Process Adoption Support ·       You will assist in strengthening internal onboarding and training consistency. ·       Help create onboarding guides for new hires ·       Convert documented workflows into step-by-step training materials ·       Support internal training sessions when needed ·       Track completion of required process reviews

Job Title: Operations Specialist Position Type: Full-Time, Remote Working Hours: US Hours About the Role: At Pavago, One of Our client is seeking an Operations Specialist to manage and execute day-to-day workforce operations on a live scheduling platform. This role sits at the core of the business and is responsible for ensuring shifts are filled, workers are activated, and clients experience seamless execution. This is not a traditional admin or support role. You will oversee the full shift lifecycle from onboarding professionals to handling real-time attendance issues and last-minute changes. The Operations Specialist plays a critical role in maintaining service quality, reliability, and trust between HireApp, its clients, and its workforce. Responsibilities Shift Fulfillment & Coordination: - Own and manage the end-to-end shift fulfillment process. - Respond quickly to incoming client shift requests and ensure timely coverage. - Assign professionals to shifts and confirm availability and attendance. Workforce Onboarding & Management: - Onboard and activate professionals on the HireApp platform. - Maintain consistent communication to build engagement and long-term reliability. Live Operations & Issue Resolution: - Monitor attendance, track clock-ins, and follow up on late arrivals or no-shows. - Handle last-minute changes, cancellations, and emergencies by securing replacements. - Communicate with on-site managers to resolve operational issues in real time. Systems & Process Improvement: - Keep internal systems, trackers, and documentation accurate and up to date. - Identify recurring issues and recommend workflow improvements to enhance efficiency. What Makes You a Perfect Fit: - Highly organized and comfortable managing multiple live priorities. - Proactive and ownership-driven — you act before issues escalate. - Calm under pressure and effective in fast-changing environments. - Strong communicator who can coordinate confidently with clients and workers. - Solutions-oriented mindset with a focus on operational excellence. Required Experience & Skills: - 2+ years of experience in operations, staffing, or workforce coordination roles. - Fluency in English (spoken and written) with a neutral or modest accent. - Strong communication and stakeholder management skills. - Exceptional organizational and time-management abilities. - Proficiency using digital platforms, internal systems, and operational tools. - Reliable computer setup and stable internet connection. Ideal Experience & Skills: - Experience working in staffing platforms, marketplaces, or high-growth startups. - Background in shift-based or on-demand workforce environments. - Experience monitoring attendance, clock-ins, and operational KPIs. - Ability to suggest and implement process improvements. What Does a Typical Day Look Like? An Operations Specialist’s day is focused on keeping live operations running smoothly. You will: - Review new shift requests and ensure coverage is secured. - Communicate with professionals to confirm assignments and attendance. - Monitor live shifts and follow up on late arrivals or no-shows. - Resolve last-minute changes and coordinate replacements when needed. - Stay in close contact with clients and on-site managers. - Update internal systems and document outcomes. - Identify inefficiencies and suggest operational improvements. In essence: you are the backbone of daily execution, ensuring every shift is filled and every client is supported. Key Metrics for Success(KPIs): - Shift fill rate and time-to-fill - Attendance and no-show reduction - Response time to client requests - Accuracy and completeness of system documentation - Resolution time for operational issues - Client satisfaction and workforce reliability Interview Process: - Initial Phone Screen - Video Interview with Pavago Recruiter - Scenario-Based Operations Interview - Client Interview - Offer & Background Verification #LI-AG1

Job Title: Operations Specialist Position Type: Full-Time, Remote Working Hours: US Hours About the Role: At Pavago, One of Our client is seeking an Operations Specialist to manage and execute day-to-day workforce operations on a live scheduling platform. This role sits at the core of the business and is responsible for ensuring shifts are filled, workers are activated, and clients experience seamless execution. This is not a traditional admin or support role. You will oversee the full shift lifecycle from onboarding professionals to handling real-time attendance issues and last-minute changes. The Operations Specialist plays a critical role in maintaining service quality, reliability, and trust between HireApp, its clients, and its workforce. Responsibilities Shift Fulfillment & Coordination: - Own and manage the end-to-end shift fulfillment process. - Respond quickly to incoming client shift requests and ensure timely coverage. - Assign professionals to shifts and confirm availability and attendance. Workforce Onboarding & Management: - Onboard and activate professionals on the HireApp platform. - Maintain consistent communication to build engagement and long-term reliability. Live Operations & Issue Resolution: - Monitor attendance, track clock-ins, and follow up on late arrivals or no-shows. - Handle last-minute changes, cancellations, and emergencies by securing replacements. - Communicate with on-site managers to resolve operational issues in real time. Systems & Process Improvement: - Keep internal systems, trackers, and documentation accurate and up to date. - Identify recurring issues and recommend workflow improvements to enhance efficiency. What Makes You a Perfect Fit: - Highly organized and comfortable managing multiple live priorities. - Proactive and ownership-driven — you act before issues escalate. - Calm under pressure and effective in fast-changing environments. - Strong communicator who can coordinate confidently with clients and workers. - Solutions-oriented mindset with a focus on operational excellence. Required Experience & Skills: - 2+ years of experience in operations, staffing, or workforce coordination roles. - Fluency in English (spoken and written) with a neutral or modest accent. - Strong communication and stakeholder management skills. - Exceptional organizational and time-management abilities. - Proficiency using digital platforms, internal systems, and operational tools. - Reliable computer setup and stable internet connection. Ideal Experience & Skills: - Experience working in staffing platforms, marketplaces, or high-growth startups. - Background in shift-based or on-demand workforce environments. - Experience monitoring attendance, clock-ins, and operational KPIs. - Ability to suggest and implement process improvements. What Does a Typical Day Look Like? An Operations Specialist’s day is focused on keeping live operations running smoothly. You will: - Review new shift requests and ensure coverage is secured. - Communicate with professionals to confirm assignments and attendance. - Monitor live shifts and follow up on late arrivals or no-shows. - Resolve last-minute changes and coordinate replacements when needed. - Stay in close contact with clients and on-site managers. - Update internal systems and document outcomes. - Identify inefficiencies and suggest operational improvements. In essence: you are the backbone of daily execution, ensuring every shift is filled and every client is supported. Key Metrics for Success(KPIs): - Shift fill rate and time-to-fill - Attendance and no-show reduction - Response time to client requests - Accuracy and completeness of system documentation - Resolution time for operational issues - Client satisfaction and workforce reliability Interview Process: - Initial Phone Screen - Video Interview with Pavago Recruiter - Scenario-Based Operations Interview - Client Interview - Offer & Background Verification #LI-AG1

Job Title: Operations Specialist Position Type: Full-Time, Remote Working Hours: US Hours About the Role: At Pavago, One of Our client is seeking an Operations Specialist to manage and execute day-to-day workforce operations on a live scheduling platform. This role sits at the core of the business and is responsible for ensuring shifts are filled, workers are activated, and clients experience seamless execution. This is not a traditional admin or support role. You will oversee the full shift lifecycle from onboarding professionals to handling real-time attendance issues and last-minute changes. The Operations Specialist plays a critical role in maintaining service quality, reliability, and trust between HireApp, its clients, and its workforce. Responsibilities Shift Fulfillment & Coordination: - Own and manage the end-to-end shift fulfillment process. - Respond quickly to incoming client shift requests and ensure timely coverage. - Assign professionals to shifts and confirm availability and attendance. Workforce Onboarding & Management: - Onboard and activate professionals on the HireApp platform. - Maintain consistent communication to build engagement and long-term reliability. Live Operations & Issue Resolution: - Monitor attendance, track clock-ins, and follow up on late arrivals or no-shows. - Handle last-minute changes, cancellations, and emergencies by securing replacements. - Communicate with on-site managers to resolve operational issues in real time. Systems & Process Improvement: - Keep internal systems, trackers, and documentation accurate and up to date. - Identify recurring issues and recommend workflow improvements to enhance efficiency. What Makes You a Perfect Fit: - Highly organized and comfortable managing multiple live priorities. - Proactive and ownership-driven — you act before issues escalate. - Calm under pressure and effective in fast-changing environments. - Strong communicator who can coordinate confidently with clients and workers. - Solutions-oriented mindset with a focus on operational excellence. Required Experience & Skills: - 2+ years of experience in operations, staffing, or workforce coordination roles. - Fluency in English (spoken and written) with a neutral or modest accent. - Strong communication and stakeholder management skills. - Exceptional organizational and time-management abilities. - Proficiency using digital platforms, internal systems, and operational tools. - Reliable computer setup and stable internet connection. Ideal Experience & Skills: - Experience working in staffing platforms, marketplaces, or high-growth startups. - Background in shift-based or on-demand workforce environments. - Experience monitoring attendance, clock-ins, and operational KPIs. - Ability to suggest and implement process improvements. What Does a Typical Day Look Like? An Operations Specialist’s day is focused on keeping live operations running smoothly. You will: - Review new shift requests and ensure coverage is secured. - Communicate with professionals to confirm assignments and attendance. - Monitor live shifts and follow up on late arrivals or no-shows. - Resolve last-minute changes and coordinate replacements when needed. - Stay in close contact with clients and on-site managers. - Update internal systems and document outcomes. - Identify inefficiencies and suggest operational improvements. In essence: you are the backbone of daily execution, ensuring every shift is filled and every client is supported. Key Metrics for Success(KPIs): - Shift fill rate and time-to-fill - Attendance and no-show reduction - Response time to client requests - Accuracy and completeness of system documentation - Resolution time for operational issues - Client satisfaction and workforce reliability Interview Process: - Initial Phone Screen - Video Interview with Pavago Recruiter - Scenario-Based Operations Interview - Client Interview - Offer & Background Verification #LI-AG1