• Plan, organize, and manage Call Center staffing resources to ensure achievement of operational goals and service level objectives. • Oversee call center performance metrics and Service Level Agreements (SLAs) and provide regular reporting to the Director. • Monitor and manage call queues, staffing efficiency, and capacity to ensure optimal coverage and timely response to call and chat volume demands. • Develop and execute workforce forecasting, scheduling, and surge planning strategies within the centralized management system to maintain service continuity. • Manage staff coverage and time-off scheduling to ensure appropriate resource allocation and minimize service disruptions. • Analyze staffing and operational data to identify patterns, trends, and root causes of performance gaps. • Provide actionable insights and recommendations to improve workforce management strategies, scheduling efficiency, and overall service delivery. • Identify and implement corrective actions to address workforce and scheduling gaps impacting operational performance. • Generate and present reports to stakeholders on call trends, staffing performance, and operational efficiency. • Collaborate with leadership and cross-functional teams to optimize workforce planning and continuous improvement initiatives. • Perform additional duties as assigned.

• Manages the cybersecurity team members to include the systems they maintain and partners with other departments to achieve Enterprise goals • Maintains confidentiality, integrity, and availability of the computing environment and enforces the Acceptable Use Policy • Manages cybersecurity teammates, and work to improve the maturity of the cybersecurity program • Coordinates work efforts with Privacy, Risk Management, the Legal Department, and law enforcement • Communicates project status to appropriate leadership and appropriate Councils • Defines policy, recommends security controls, and provides all-inclusive costs for the implementation and management of cybersecurity solutions enterprise-wide • Manages and prepares budgets and seeks input from team members and others during the budgeting process • Evaluates needs, identifies risk, offers recommendations, and manages team members to provide security solutions • Assumes designated leader role, where applicable, for the Computer Incident Response Team, communicates incident to senior leaders, and engages team members to respond to the incident • Manages adherence to the confidentiality of investigations, incidents, and forensics reviews • Provides leadership, guidance, and identifies development opportunities for the cybersecurity team members • Provides cybersecurity training and performs presentations to the enterprise on cybersecurity topics • Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale • Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives • Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.

Job Title: Business Development Officer Job Description The Business Development Officer is responsible for driving net-new revenue growth through strategic prospecting, new logo acquisition, and expansion within targeted market segments. This role focuses on identifying, developing, and closing complex sales opportunities while building trusted relationships with decision-makers. The Business Development Officer collaborates with various teams to deliver differentiated solutions that address customer challenges and generate measurable ROI. Responsibilities - Own and execute a net-new business development strategy within assigned territories, verticals, or strategic accounts. - Build and maintain a strong sales pipeline through proactive prospecting, networking, and market engagement. - Manage complex, consultative sales cycles from discovery through close, including multi-stakeholder and executive-level engagements. - Clearly articulate value propositions and ROI across operational, financial, and risk-reduction dimensions. - Identify opportunities for cross-sell and upsell to maximize customer lifetime value. - Navigate RFPs, pricing strategy, proposals, and contract negotiations in partnership with internal stakeholders. - Develop a deep understanding of customer business models, pain points, and industry trends. - Provide competitive and market intelligence to inform product positioning and go-to-market strategy. - Partner with Marketing on campaigns, trade events, and targeted outreach initiatives. - Collaborate with Product, Technical, and Customer Success teams to ensure solutions are sold accurately and implemented effectively. - Provide structured debriefs and insights from customer meetings to internal teams. - Deliver accurate sales forecasting and pipeline reporting through CRM systems. Essential Skills - 7+ years of B2B sales or business development experience, preferably in retail, loss prevention, SaaS, or technology-enabled solutions. - Proven success selling complex, high-value solutions with multi-year contracts to executive-level buyers. - Demonstrated ability to generate pipeline and close net-new business, with a consistent history of meeting or exceeding revenue targets. - Experience selling into retail environments, including big box, grocery, specialty retail, or multi-site operators. - Strong understanding of retail operations, asset protection, store systems, and data/privacy considerations. - Experience managing RFPs and navigating long, consultative sales cycles involving multiple stakeholders. - Comfortable operating independently with high accountability for results in a fast-paced, growth-oriented environment. - Consultative, data-driven, and highly organized, with strong CRM discipline and forecasting accuracy. - Executive presence with exceptional communication, presentation, and influence skills. Additional Skills & Qualifications - Experience with retail technology, loss prevention, computer vision, biometric systems, security solutions, or SaaS/capital solutions. - Entrepreneurial mindset with a strong bias toward action and ownership. Work Environment The position is 100% remote but requires 30-50% travel to customer sites and industry events, both locally and nationally. The team is spread across the US, and travel to the headquarters in California is expected at least once a quarter. All training is conducted remotely. The ideal candidate is someone who is persistent, excels in prospecting and cold calling, and works well independently. The company is currently in full growth mode following a recent acquisition by a private equity company. Job Type & LocationThis is a Permanent position based out of Atlanta, GA. Pay and BenefitsThe pay range for this position is $120000.00 - $150000.00/yr. • Attractive Total Compensation Package, including annual bonus • Comprehensive healthcare benefits including medical, dental, and vision coverage; Life/ADD/LTD insurance; FSA/HSA options. • 401(k) Plan with Employer Match • Generous Paid Time Off (PTO) policy • Observance of 11 paid company holidays • Various Employee Engagement Events • Exciting Growth Opportunities • Positive Company Culture Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Apr 18, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

• Own and lead the Heroes USA group nationwide; • Develop and execute strategies for growth, engagement, and retention; • Manage, and support Field Representatives responsible for chapter execution; • Identify, recruit, and develop strong leaders within this community; • Build systems for onboarding, leadership development, and training; • Stay informed on issues, culture, and trends impacting veterans and first responders. • Track performance metrics across chapters and ensure accountability; • Collaborate with internal teams to align messaging and initiatives; • Represent TPUSA Communities at events, trainings, and public-facing engagements.