Improvado is an AI-powered marketing data platform built for mid-market and enterprise teams. We help companies automate complex marketing data workflows, unify data at scale, and surface insights through BI and AI. Brands like ASUS, Docker, Activision, and H&R Block rely on us to simplify analytics and improve marketing performance. We’re a fast-growing Series A startup backed by $34M in funding and driven by a team that moves fast, stays curious, and cares about high-quality execution. About the Role Improvado is looking for a VP of IT & InfoSec to lead and scale our information security, data privacy, IT operations, and internal technology function. This is a leadership role responsible for protecting Improvado's infrastructure, client data, and business reputation — while enabling the company to close enterprise deals faster by being a trusted security partner. You will be the single point of accountability for all things security and IT: enterprise client security engagements, compliance frameworks, vendor and SaaS stack governance, IT automation and infrastructure, privacy regulations, and internal technology operations. What You'll Own 1. Client & Enterprise Security - Serve as the primary Improvado representative in client-facing security reviews, audits, and questionnaires (SOC 2 Type II, ISO 27001, TPRM, vendor risk assessments) - Respond to enterprise client security findings — triaging severity, committing to remediation timelines, and following through to resolution - Join customer calls (Gong, Zoom) for security deep-dives, answering technical questions from client InfoSec, Legal, and Procurement teams - Build trust with enterprise clients' security teams to unblock or accelerate deals (e.g., Credit Karma, FordDirect, GSK) - Own and maintain security documentation packages: SOC 2 reports, DPAs, penetration test results, security questionnaires, and compliance attestations 2. Information Security Program - Define and maintain Improvado's security posture across cloud infrastructure (AWS, GCP), SaaS stack, and data pipelines - Own vulnerability management, penetration testing cycles, and remediation tracking - Develop and enforce security policies, access control standards, and incident response playbooks - Lead internal security audits and manage external audit relationships - Drive security awareness training and phishing simulation programs across the organization 3. AI & Product Security - Own the security posture for Improvado's AI products — AI Agent (MCP), Chrome Extension, and internal AI tooling - Lead security reviews for new AI product features, ensuring privacy-by-design and secure data handling - Manage the security aspects of AI product rollout to customers (MCP deployment, access control, data isolation) - Advise engineering teams on secure architecture for AI/ML pipelines, LLM integrations, and agent frameworks - -Respond to enterprise security questionnaires specific to AI capabilities and data processing 4. Data Privacy & Compliance - Ensure compliance with GDPR, CCPA, and other applicable privacy regulations - Maintain and update privacy policies, data processing agreements (DPAs), and records of processing activities (ROPAs) - Partner with Legal and Customer Success on DPA negotiations with enterprise clients - Advise product and engineering teams on privacy-by-design principles for new features and data flows - Own the external-facing compliance posture — ensuring all customer-facing documentation is current and accurate 5. Vendor & SaaS Stack Management - Own the company-wide SaaS vendor portfolio — procurement, renewals, license optimization, and cost governance - Conduct vendor security assessments for new and existing tools before onboarding - Manage vendor relationships and contract negotiations for IT and security tooling - Maintain a vendor registry with risk ratings, contract terms, and renewal schedules - Evaluate and recommend new tools that improve security posture or operational efficiency 6. IT Operations & Infrastructure - Oversee IT infrastructure, endpoint management, and employee access lifecycle (onboarding → offboarding) - Manage MDM, SSO, zero-trust tooling, and Google Workspace administration across the organization - Own hardware procurement, device provisioning, and asset management - Drive employee onboarding IT setup: account creation, security credentials, access provisioning, tool setup - Manage IT helpdesk operations — ensuring timely resolution of employee technical issues 7. IT Automation & Internal Tooling - Lead the IT automation function — building and maintaining automations that reduce manual IT work - Drive automation of employee onboarding/offboarding workflows, access provisioning, and recurring IT tasks - Oversee development of internal tools and scripts that improve IT operations efficiency - Identify opportunities to automate security and compliance processes (monitoring, alerting, reporting) 8. Budget & Cost Management - Own the IT and InfoSec budget — planning, tracking, and optimizing spend on tools, infrastructure, and services - Report on IT/security spend to executive team with clear ROI justification - Identify cost-saving opportunities through vendor consolidation, license optimization, and automation What You Bring - 8+ years in information security, with at least 3 years in a senior leadership role - Hands-on experience managing enterprise security audits and client-facing security engagements at scale - Deep familiarity with SOC 2 Type II, ISO 27001, and privacy regulations (GDPR, CCPA) - Experience with AI/ML product security — understanding of LLM risks, data isolation, and secure agent architectures - Strong background in SaaS vendor management, procurement, and license governance - Experience managing cloud infrastructure security (AWS, GCP) and identity/access management (IAM) - Proven ability to build and manage IT operations teams (helpdesk, automation, infrastructure) - Ability to translate complex security findings into clear, business-friendly communication for executives and clients - Excellent written and verbal communication — you can present to a CISO at a Fortune 500 client with confidence - CISSP, CISM, or equivalent certification is a plus Key Metrics - Time to complete enterprise security reviews and questionnaires - Number of security findings in customer audits (target: zero critical) - SaaS vendor compliance coverage and cost optimization - IT automation coverage — % of manual IT processes automated - Mean time to resolve IT support tickets - Security incident response time and remediation SLA adherence What We Offer - Remote-first environment - Strong product/market fit: marketing data product for US-based enterprises - 20 working days of PTO per year - US holidays and additional days off - Extremely fun & open startup environment - Professional development reimbursement

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary Responsible to ensure that the delivery of the service or technical solution meets contractual specifications. Shapes and drives strategies to ensure that company's delivery model remains a competitive differentiator through expert talent, service delivery innovation and unparalleled quality. Leads the company's global service operations through our global delivery networks and service executives with a focus on ensuring quality and consistency of delivery to our clients. Develops and maintains a strategy for use of leveraged service centers. Your role in our mission - Serves as a key contributor to shaping the company's vision and direction for a global delivery model. Responsible for an operational model that delivers exceptional client service with minimal complexity. - Evaluates effectiveness of company performance in relation to contracts, delivery and effectiveness. Recommends methods to increase performance and delivery standards. - Provides an independent voice and advice on review of proposals, on-going projects, and accounts to ensure compliance and consistency in the delivery of offerings. Oversees delivery assurance reporting. - Partners with legal and financial teams to assess compliance with legal and financial standards and best practices. Ensures delivery model adheres to standards, policies and best practices across the enterprise. - Directs, manages, develops and oversees budget; ensures activities are appropriately funded, coordinated and managed according to the guidelines/constraints of resource allocations. Balances cost saving measures with needs of department. - Works with Portfolio Management, Marketing/Sales, and Client Relationship Management executives to ensure alignment of processes and technology with company and customer needs. - Organizes and directs Global Delivery resources with orientation towards company's go-to-market strategy and portfolio of client commitments. - Ensures that delivery costs are within or better than the delivery costs contracted in the service delivery agreement. Develops a strategy for use of leveraged service centers to enhance cost effective service deliver. What we're looking for - Master's degree or equivalent combination of education and experience - Master's degree in related field preferred - Twenty or more years of related experience - Fifteen or more years in a supervisory or management capacity included - Experience working with a product and services delivery in a global environment - Experience working in a global organization of size, scope and complexity - Experience working with management implications of various forms of financial data and contracts/service agreements What you should expect in this role - This position is 100% remote with up to 25% travel annually. The deadline to submit applications for this posting is April 10, 2025. The pay range for this position is $160,000.00 - $228,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary Responsible to ensure that the delivery of the service or technical solution meets contractual specifications. Shapes and drives strategies to ensure that company's delivery model remains a competitive differentiator through expert talent, service delivery innovation and unparalleled quality. Leads the company's global service operations through our global delivery networks and service executives with a focus on ensuring quality and consistency of delivery to our clients. Develops and maintains a strategy for use of leveraged service centers. Your role in our mission - Serves as a key contributor to shaping the company's vision and direction for a global delivery model. Responsible for an operational model that delivers exceptional client service with minimal complexity. - Evaluates effectiveness of company performance in relation to contracts, delivery and effectiveness. Recommends methods to increase performance and delivery standards. - Provides an independent voice and advice on review of proposals, on-going projects, and accounts to ensure compliance and consistency in the delivery of offerings. Oversees delivery assurance reporting. - Partners with legal and financial teams to assess compliance with legal and financial standards and best practices. Ensures delivery model adheres to standards, policies and best practices across the enterprise. - Directs, manages, develops and oversees budget; ensures activities are appropriately funded, coordinated and managed according to the guidelines/constraints of resource allocations. Balances cost saving measures with needs of department. - Works with Portfolio Management, Marketing/Sales, and Client Relationship Management executives to ensure alignment of processes and technology with company and customer needs. - Organizes and directs Global Delivery resources with orientation towards company's go-to-market strategy and portfolio of client commitments. - Ensures that delivery costs are within or better than the delivery costs contracted in the service delivery agreement. Develops a strategy for use of leveraged service centers to enhance cost effective service deliver. What we're looking for - Master's degree or equivalent combination of education and experience - Master's degree in related field preferred - Twenty or more years of related experience - Fifteen or more years in a supervisory or management capacity included - Experience working with a product and services delivery in a global environment - Experience working in a global organization of size, scope and complexity - Experience working with management implications of various forms of financial data and contracts/service agreements What you should expect in this role - This position is 100% remote with up to 25% travel annually. The deadline to submit applications for this posting is April 10, 2025. The pay range for this position is $160,000.00 - $228,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

• Architecture and delivery of a unified platform spanning: Ingestion (connectors, CDC, streaming), Storage (object, OLAP, vector, graph), Processing (ELT pipelines, real-time and batch), Query & analytics (SQL, hybrid search, RAG), Governance (catalog, lineage, versioning, access control) • Deliver GA-grade services with strong SLAs, cost efficiency, and simplicity • Drive roadmap aligned to Digital Native Enterprise (DNE) customers • Build and scale a high-performing global organization (US and India) • Partner deeply with Product, GTM, and Platform Engineering • Establish clear metrics: adoption, retention, ARPU, performance, reliability