• Serve as the primary technical partner to customers across the full lifecycle, from pre-sales discovery and solution architecture through post-sales adoption, expansion, and renewal. • Build and maintain trusted, long-term relationships with customer stakeholders through ongoing engagement, including on-site meetings and industry events. • Act as the technical point of escalation for customer challenges, ensuring timely resolution and continued success. • Partner with Sales and Field Engineering to design and architect complex, enterprise-grade solutions tailored to customer needs. • Lead the implementation of custom solutions within customer environments across multi-cloud and hybrid architectures. • Build prototypes, integrations, and production-grade systems using APIs, data pipelines, and modern frameworks. • Debug and resolve complex technical issues across distributed systems, including backend, infrastructure, and data layers. • Optimize solutions for performance, scalability, and reliability in production environments. • Act as the voice of the customer, capturing insights and translating them into clear, actionable product requirements. • Collaborate with Product and Engineering teams to influence roadmap priorities and future feature development. • Translate business needs into highly technical concepts, bridging communication between customers and internal teams. • Partner cross-functionally with Sales, Field Engineering, Product, and Technical Account Management to deliver a seamless and unified customer experience. • Contribute to internal best practices, reusable assets, and scalable solution frameworks to extend impact across customers.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Principal Voice Engineer United States - Remote At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Voice Engineer ensures the overall operability of the NiCE voice network. This position is responsible for ensuring that the voice & VoIP infrastructure is functioning properly, reliably, efficiently and ensuring customer traffic / services are provisioned and maintained effectively. Because this is both a traditional voice and VoIP position, we are looking for skills that also include basic data networking. The main duties for this position are: Troubleshooting, Maintenance, Growth of the voice network, Building / Installing new customers, Perform/Receive escalations from other teams and streamlining the current processes so that we can continue to scale. This person must have impeccable customer skills and must demonstrate the ability to work independently and deliver quality results in a highly dynamic environment, both individually and as part of a global team. ​ How will you have an impact? - Lead Voice infrastructure projects, serving as the Subject Matter Expert. - Act as the lead Voice/Telephony resource for Sales, Operations, Product, and other teams - Collaborate with colleagues, customers, vendors, and other parties to understand, design, and implement enterprise-wide solutions. - Design, review, analyze, evaluate, upgrade, expand, troubleshoot, support, and maintain the voice network. - Apply hands-on expertise in proof-of-concepts and new initiatives. - Perform routine maintenance of voice network infrastructure. - Collaborate with other teams to resolve escalated issues. - Configure Ribbon Communications and AudioCodes telephony systems and SBCs. - Plan and implement disaster recovery strategies. - Monitors and responds to network troubles, outages, and events. - Must be able to support a flexible schedule and on-call services. - May be required to work occasional nights, evenings, and weekends. - Must be able to function in a high-stress environment. - Must be a self-starter, self-sufficient and independent. - Perform both oral and written knowledge transfer and training to technical team members, and other stakeholders. - Train and mentor junior team members. - Adhere to the company Code of Ethics, policies, and procedures. - Communicate effectively and professionally with internal and external stakeholders. Have you got what it takes? - Bachelor’s degree in Telecommunications or a related field, or equivalent work experience. - 8+ years of experience in telecommunications. Technical Expertise: - Expert-level knowledge of VoIP and SIP protocols. - Expert-level experience with Session Border Controllers in carrier-grade environments. - Advanced administration and management skills with Ribbon Communications/Sonus (SBC and PSX) or AudioCodes. - Strong understanding of call routing principles, including quality metrics, Least Cost Routing, and Number Portability. - Proficiency with network sniffer technologies and capture tools (e.g., Wireshark, Empirix). - Familiarity with network monitoring and management systems. - Command-line knowledge of UNIX/Linux operating systems. - Experience with trouble ticket systems such as Remedy or ServiceNow. - Knowledge of WebRTC, TLS, and SRTP protocols. - Solid understanding of IP networks and concepts (TCP/IP, subnetting, routing, VLAN, IPSEC, DNS, DHCP, etc.). - Excellent communication and teamwork skills. - Self-starter with strong problem-solving abilities, thriving in high-paced, high-pressure environments. - Flexibility to work off-hours, weekends, or as part of a 24/7 on-call rotation schedule. You will have an advantage if you also had: - Familiarity with Microsoft Teams telephony. - Understanding of Ribbon Communications Application Servers. - Knowledge of Stir/Shaken standards. - Familiarity with BroadSoft (Cisco) systems. - UNIX/Linux administration skills. - Understanding of contact center environments. - Knowledge of call recording technologies (e.g., SIPREC). - Proficiency in Ribbon Analytics. - Advanced knowledge of MS Office Suite. - Ribbon or AudioCodes accreditation. - Experience with Poly (HP) telephones. - Knowledge of Bria/Counterpath/Alianza softphones. - Scripting or automation skills for repetitive processes. - Experience with VoIP testing tools (e.g., Cyara, Spearline, TestWebRTC). Reporting to: Director, Voice Services CX. Role Type: Individual Contributor. About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First. Job Title: Senior Engineer - (Multiple positions available) Job Location: 3825 Edwards Road, Suite 600, Cincinnati, OH 45209 (May work remotely) Job Duties: WHY I DO MY JOB | Job purpose To contribute to the success of the engineering team by autonomously delivering on the development and deployment of new technology products and/or platforms that drive excellent solutions for clients in order to enable dunnhumby to grow. May work remotely from home office within U.S., consistent with dunnhumby’s remote work policy. WHAT I DO | Key accountabilities - Deliver autonomously on development and deployment of complex applications, components, software, platforms or services that are used at scale. - Conduct requirements analysis, balance different requirements and make technical trade off decisions at application level (e.g. component design). - Lead exciting end-to-end projects of certain complexity and ensure Service Level Agreements are successfully delivered. - Define and develop solutions to technical problems that arise. - Provide advice and guidance to junior colleagues as required to resolve specific challenges they are having and conduct design and code reviews. - Identify and advise on improvement opportunities and automate and simplify test and operations processes. - Use your expertise to input into reengineering and design. - Act as a subject matter expert for focus areas across the technology space. Job requirements: - Bachelor’s degree or higher (or foreign educational equivalent) in Computer Science, Mathematics, Physics, Electronics, Engineering or related field. In addition to the degree, must have at least 5 years of experience in each of the following: - Software development using Agile; - Software testing and debugging; - Cloud infrastructure, management and hosting; and - Infrastructure as code / DevOps using Kubernetes. Within this, must have at least 4 years of experience in each of the following: - Data analysis and modelling; - Working with big data using Hadoop/HDFS; and - Utilizing at least 2 of the following programming languages: Scala, C#/C++, Javascript / React, SQL, Python, PHP. What you can expect from us We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off. You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn. And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. Our approach to Flexible Working At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process. For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)

• Diseñar, implementar y optimizar pipelines end-to-end de RAG (Retrieval-Augmented Generation) • Desarrollar soluciones de IA generativa utilizando el ecosistema de Vertex AI (Workbench, Feature Store, MLOps) • Implementar técnicas avanzadas de RAG como Chunking estratégico, Detección de límites semánticos, Negative sampling, Optimización de retrieval • Diseñar e implementar sistemas multi-agente y soluciones autónomas de IA • Asegurar la calidad productiva de los sistemas mediante Seguridad multicapa, Redacción de PII, Guardrails de entrada/salida (toxicidad, sesgos, factualidad), Auditoría y logging • Definir métricas y procesos de evaluación A/B testing, Evaluación humana, Métricas RAG (Precision@K, Recall@K) • Colaborar con equipos de ingeniería para despliegues eficientes en entornos cloud-native