Ready to be a Titan? The Talent Management team enables every Titan to do their best work. Our people power ServiceTitan’s growth, and we treat talent programs like products — designing them to be intentional, scalable, and directly tied to business impact. Our Talent Management Program Managers operate with end-to-end ownership, applying product rigor to define outcomes, build roadmaps, drive execution, and ensure adoption. Our work is systems-oriented, user-first, and focused on solving the highest-impact problems using data, tooling, and AI. The Role The Program Manager, Talent Management owns the products and systems that shape how Titans ramp and perform at key moments. This role spans both 0→1 creation — defining principles, architecture, prototypes and scalable models — and 1→2 evolution — modernizing programs through structure, tooling, and adoption. You'll operate like an internal product manager consultant, taking on the highest-priority talent challenges, building or evolving them to maturity, then deploying to the next strategic opportunity. Your through-line is systems thinking: whether you're working on onboarding or just-in-time manager enablement, you'll design holistically—mapping how programs connect, reinforcing consistent behaviors, and ensuring the talent ecosystem works as an integrated whole rather than isolated initiatives. In a leader-led culture, this role builds the programs and products that make performance more consistent from day one — enabling employees and managers to succeed at scale. Current top priorities include: - Establishing global onboarding foundations and reimagining our existing onboarding program - Evolving executive onboarding into modular, reusable systems - Designing a scalable manager operating system that drives consistency through desired behaviors at key moments - Leading the design vision for a persona-based just-in-time communications and enablement system in partnership with cross-functional teams As these initiatives mature and new business needs emerge, your portfolio will shift, but your systems-first lens remains constant. What You’ll Do You will design and operate talent management products and systems that influence ramp speed, behavior, and performance — blending product thinking, structured execution, and hands-on ownership to elevate what great leadership and support look like across ServiceTitan. - Own Talent Management Products End-to-End: Define architecture, roadmap, and measurable outcomes for talent programs, from onboarding to persona-based enablement systems. Design intuitive, scalable systems that equip managers to onboard and support employees consistently — reinforcing leadership behaviors and driving time-to-productivity and performance. - Leverage Technology to Test and Learn: You’ll stay curious about AI and emerging tools, and regularly explore how they can meaningfully improve employee and manager experiences. You’ll do that by building and testing lightweight prototypes, iterating, and partnering with the right teams to scale what proves valuable. - Take a Systems, User-First Approach: Zoom out to understand the full talent ecosystem, employee journey and pain points, user personas, then design programs and solutions that connect, building experiences, products, and data flows that reinforce each other rather than operating in isolation. - Evolve Programs (0→1 and 1→2): Establish onboarding foundations for global scale, evolve executive onboarding into modular systems, and modernize legacy programs through simplification, structure, and adoption-focused design. - Move Fluidly Between Strategy and Execution: You'll balance building scalable systems with staying close to the employee experience—periodically facilitating programs yourself to identify friction points and ensure what you design actually works in practice. - Drive Execution and Cross-Functional Alignment: Translate strategy into prioritized roadmaps, clear milestones, and defined ownership. Align HRBPs, Compensation, Benefits, People Tech, and business leaders to maintain forward momentum. - Lead Adoption, Communication, and Positioning: Own positioning and rollout strategy for your initiatives. Design clear, behavior-reinforcing communication at key moments and iterate based on adoption data and feedback. What You’ll Bring - Ownership and Builder Mindset: Proven experience leading 0→1 program and product builds and evolving 1→2 initiatives in ambiguous environments with full accountability for outcomes. You're resourceful and scrappy, comfortable prototyping with constraints, testing quickly, and iterating your way to solutions rather than waiting for perfect conditions. - Service Design and UX Orientation: You treat the employee journey as a product, mapping journeys and service blueprints to identify friction and reduce "cognitive load" for Titans. You apply a user-centered lens, leveraging choice architecture and behavioral nudges, to build seamless systems that equip managers to lead consistently, drive time-to-productivity, and reinforce expected behaviors without adding "noise." - Interest in Talent & Organizational Impact: Motivated to design talent systems that shape behavior at key moments and drive measurable individual and company performance. - Communication and Influence: Simplifies complexity and influences effectively across all levels. Nice to Have - Experience in high-growth or tech environments - Background in Talent Management, Employee Experience, UX, Service Design or Product Management - Familiarity with modern HR/L&D tooling ecosystems - Experience with design thinking frameworks - Experience scaling programs or products from local → global and/or IRL → virtual Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: - Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. - Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program. - Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more. Our Commitment to Inclusion: At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. ServiceTitan is an equal opportunity employer. We do not discriminate against employees based on race, colour, religion, creed, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), marital status, family status, sexual orientation, or any other characteristic protected by applicable provincial legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Use of AI Technology: We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams. ‌ A Note on the Application & Hiring Process: This position advertised is for an existing vacancy. We are currently seeking a qualified candidate to fill this position and will be reviewing applications on a rolling basis.‌‌‌ Compensation Disclosure: ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected compensation for this role for candidates residing in Canada is between $111,000 CAD - $156,700 CAD. Actual compensation for an individual may vary depending on many factors, including skills, performance over time, business needs, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits. This position may also be eligible for a bonus.‌ Personal Information: ServiceTitan collects your personal information to support its business operations, including for human resources, employment, benefits administration, health and safety, and other business-related purposes as well as for legal compliance. You can review further details of such collection and use in our Privacy Policy

We anticipate the application window for this opening will close on - 16 Apr 2026 At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world. About the Role MiniMed is seeking an experienced Business Process (BP) Program Manager to establish and lead our new Localization Shared Services program. In this high-impact role, you will own the strategy, budget, and execution of a scalable localization function spanning technical, regulatory, software, and marketing content. You will design the frameworks, select vendors, implement translation management systems, and set the quality standards that define how MiniMed communicates with patients and healthcare professionals worldwide. Working cross-functionally with project managers, line managers, and internal stakeholders, you will drive continuous improvement and ensure every localization initiative is delivered with precision and measurable impact — all in service of a company dedicated to transforming the lives of people living with diabetes. Responsibilities may include the following and other duties may be assigned. - Establish new Localization shared services program, including strategy and planning, budget ownership, and prioritization of initiatives. - Creates framework for scalable localization processes, including vendor selection, TMS (Translation Management System) management and machine translation utilization. - Establishes meaningful metrics and mechanisms to measure program success. - Manages relationship with localization vendor(s). - Establishes processes for monitoring linguistic quality standards - Evaluates legacy processes for improvement opportunities, develops processes and solutions fit to purpose for different types of content (technical literature, software, marketing materials, and others). - Develops mechanisms for monitoring project progress and for intervention and problem solving with project managers, line managers, and internal clients Must Have: Minimum Requirements To be considered for this role, please ensure the minimum requirements are evident on your resume. Bachelor’s Degree and minimum of 5 years experience managing IT system programs in medical device or other highly regulated industry OR Advanced Degree and minimum of 3 years experience managing IT system programs in medical device or other highly regulated industry Nice to Have: - Degree in Systems Engineering or Systems Administration - 5+ years experience supporting IT teams with Regulatory and Technical Communications processes - Previous experience in medical device industry - Cross functional leadership and collaboration across highly matrixed organization - DITA XML or XSL-FO Certification or Training - Experience with content management systems (CMS) and localization automation tools - Strong background in establishing KPIs and program metrics - PMP or equivalent project management certification - Strong stakeholder management and communication skills - Understanding of regulatory documentation requirements in medical devices (FDA, MDR, etc.) The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. Benefits & Compensation MiniMed offers a competitive salary and flexible benefits package At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life. Salary ranges for U.S (excl. PR) locations (USD):$113,600.00 - $170,400.00 This position is eligible for a short-term incentive called the Short Term Incentive (STI). At MiniMed, we are committed to supporting the well-being and financial security of our employees. Regular employees working 20 or more hours per week are eligible for a robust benefits package, including health, dental, and vision insurance, as well as access to a Health Savings Account, Healthcare Flexible Spending Account, life insurance, long-term disability leave, and a dependent daycare spending account. In addition, all regular employees enjoy incentive plans, a 401(k) plan with company match, short-term disability coverage, paid time off and holidays, participation in our Employee Stock Purchase Plan, and access to our Employee Assistance Program. Eligible employees may also benefit from our Non-qualified Retirement Plan Supplement and Capital Accumulation Plan, subject to IRS minimum earnings requirements. Please note that “regular employees” refers to those who are not temporary staff, such as interns, and some benefits may not apply to employees in Puerto Rico. For further details about our comprehensive benefits, we encourage you to visit the link below. MiniMed Benefits Overview About MiniMed MiniMed is a full-stack insulin delivery company dedicated to supporting people living with diabetes through every step of their journey — when and how they need it. For more than 40 years, we’ve been committed to redefining what’s possible: intelligent dosing systems designed for real life, predictive insights that stay a step ahead, and always on support when it’s needed most. At the heart of everything we do is a simple Mission: to make every day a better day for people with diabetes. Learn more about our business, and our mission here. It is the policy of MiniMed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, familial status, membership or activity in a local human rights commission, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, MiniMed will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for MiniMed in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which MiniMed reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. MiniMed will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

• Own end-to-end program governance — establishing the PMO structure, governance forums, and reporting cadences. • Define and manage the integrated program plan across all AI workstreams (Generative AI, Data Science, GCP infrastructure, integrations), tracking milestones, dependencies, and critical path. • Run project planning, reviews, and RAG with technical leads; maintain velocity metrics and remove blockers. • Ensure all deliverables are tracked against scope, schedule, budget, and quality criteria, with proactive escalation of deviations. • Maintain program documentation — charter, WBS, RACI, status reports, and decision logs — to the highest standards. • Own the program RAID log. • Proactively identify, assess, and prioritize risks across all workstreams with clear ownership and mitigation plans. • Design and enforce the change control process — evaluating scope changes for impact on timeline, budget, and resources before presenting recommendations to the steering committee. • Establish escalation pathways and manage critical issues to resolution. • Conduct regular risk workshops to embed a risk-aware culture within the delivery team. • Serve as the primary point of contact for client program stakeholders — building trusted relationships with business sponsors, technology executives, and operational teams. • Prepare and present executive-level status reports, steering committee packs, and milestone reviews to senior leadership. • Facilitate alignment between client's internal teams and the delivery organization, managing expectations and resolving conflicts. • Own resource planning across the program — forecasting demand, managing onboarding/offboarding, and ensuring the right skills are available across all workstreams. • Track utilization, manage bench transitions, and coordinate with HR and recruitment for timely fulfillment of open roles. • Foster a high-performance, distributed team culture — supporting well-being, recognizing contributions, and maintaining morale. • Own the program budget — tracking actuals against forecast, managing contingency, and producing monthly financial reports for internal and client governance. • Identify and escalate budget risks early; implement corrective actions to maintain P&L health. • Support commercial activities including SOW management, change order negotiations, invoice tracking, and contract renewals. • Contribute effort estimates, resource plans, and delivery timelines to presales and solutioning for new workstreams or extensions. • Maintain working knowledge of the GCP and Google AI stack — including Vertex AI, BigQuery, and associated data and ML services — to effectively govern delivery across infrastructure, model development, and integration workstreams. • Understand the unique delivery dynamics of agentic AI programs — including multi-agent orchestration, tool-use design, prompt engineering cycles, and the governance considerations around autonomous decision-making systems. • Oversee delivery of intelligent automation and RPA workstreams — understanding bot lifecycle management, exception handling frameworks, orchestration platforms, and the interplay between RPA, AI, and enterprise systems. • Adapt PM practices to the non-linear, iterative nature of ML and AI delivery — managing experimentation phases, data dependency risks, model validation cycles, and the transition from prototype to production. • Act as a translator and bridge between business stakeholders who think in outcomes and technical teams who think in architectures — facilitating shared understanding and aligned decision-making across both worlds. • Establish and track program KPIs and OKRs; • Produce regular insights on delivery health, team performance, and program ROI. • Lead retrospectives and implement lessons learned to build a culture of continuous improvement. • Contribute to internal PM frameworks, playbooks, and templates for AI program delivery — creating reusable assets for future engagements. • Represent the organization in client QBRs, program audits, and governance reviews, maintaining the program's compliance posture at all times.

Overview Since 1972, Covenant House has served and advocated for youth and young families experiencing homelessness, human trafficking, and exploitation. Our overarching goal is to end homelessness among youth and young families by helping them achieve housing stability, heal from trauma, tap into their innate resilience, and hone their interests and skills to forge new pathways to independence. This work is carried out across Covenant House sites in 34 cities in the US, Canada, Mexico, Guatemala, and Honduras. About the Role Under the guidance and supervision of CHI’s Senior Vice President for Latin America, the intern will be encouraged to apply theoretical knowledge in real-world settings and gain practical experience in project management skills and program implementation. Through meetings with U.S. based Latam team members, conversations with leaders at Covenant House sites in Guatemala, Honduras and Mexico, trainings, workshops and written and oral assignments, the intern will learn how programmatic, operational, and development goals are developed, monitored, evaluated, and achieved and understand the importance of clear procedures and effective operational systems in running an international nonprofit organization. - Location: US, Mexico, Honduras or Guatemala-based, 100% remote. - Remuneration: Unpaid but will provide any documentation needed for academic credits - Duration: 3 months, starting June 2026 or earlier, and with the potential for extending through another academic semester (completion of an internship does not guarantee a job placement). - Hours: Negotiable, depending on what is needed by intern to receive credit - Reports to: Carolyn Barker-Villena, SVP for Latin America - Deadline: April 30th (applications will be reviewed on a rolling basis) Essential Duties and Responsibilities - Contribute to the project coordination for the process of adaptation and implementation of CHI’s Program Model in Latin America by participating in the discussions, organizing meetings, drafting position papers, conducting research, and contributing to the content and presentations to be developed for this purpose - Support the Latin American representation of the International Youth Congress by providing document translation, following up on participation, and trouble-shooting any technical/administrative situations that may arise for the youth in the Latam countries - Participate in team meetings and contribute to effective and efficient planning and organization of sessions, workshops, and internal activities - Support the review of current digital archives and coordinates to update files as needed - Collect policies, manuals and any other relevant document, to support the analysis, comparison, and standardization of operations across the region - Draft communications materials in English and Spanish - Conduct research new funding opportunities for Latin America - Research and helps draft proposals for specific opportunities - Support administrative and operational tasks as needed Learning objectives: - Gain practical experience in project management and coordinating program logistics - Learn the value of collaborative work in achieving goals - Apply academic and theoretical knowledge in real-world settings - Enhance Spanish and/or English language skills in a professional setting - Expand on cultural knowledge - Develop professional skills such as interpersonal skills, communication skills - Acquire hands-on experience of how an international nonprofit operates and supports its programs in Latin America Required Knowledge, Skills and Abilities - Strong written and verbal communication skills - Strong planning and organizing skills are required - Proficiency in Microsoft Office and Canva - Ability to manage time effectively and meet deadlines - Fluency in English and Spanish is required (advanced level of spoken, written, and reading) - Enthusiastic, reliable and a quick learner who is eager to make a difference Required Qualifications - Currently enrolled in or recently graduated from Social Work, Social Science, Psychology, Political Science, International Relations, Business Administration, Project Management or any other relevant technical field Preferred Knowledge, Skills, Abilities and Qualifications - Experience living, working, and/ or studying in Latin America is considered a strong asset Our Community Our critical mission demands that we have all voices at the table. A team of diverse people, perspectives, and experiences is smarter, stronger, and more effective for our young people. At Covenant House, every team member is valued, respected, heard, and supported, and we welcome honest and courageous self-reflection on any aspects of our work that are based on biased or outdated viewpoints. We deliberately create opportunities for our staff to grow and thrive. Covenant House International is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: CHI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CHI are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, veteran status, family or parental status, disability status, or any other status protected by the laws or regulations in the locations where we operate. CHI will not tolerate discrimination or harassment based on any of these characteristics and encourages all qualified applicants to apply. If you have a disability or medical condition and need a reasonable accommodation, such as an ASL interpreter or a different interview format, or if you have physical accessibility needs, let us know. Contact us at 1-929-502-2521, Monday through Friday, 9 a.m. to 5 p.m., Eastern Time or email us at chipeopleandculture@covenanthouse.org.