Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Summary You will center your role on relationship management to achieve measurable results in increased revenue, market share, and depth within each partner sales team at the assigned Partner Accounts. Your success in this role will span the creation and execution of unique business plans with each potential partner. You’ll be measured primarily on the joint business executed with these strategic partners at an international level, working at the heart of the VAR, GSI & MSSP account teams. You will be collaborating with a variety of internal stakeholders including Global / International Account Directors. Your focus will be to drive enhanced alignment between the sales teams at PAN+Partners, as well as driving execution with excellence across account planning and pipeline management on all joint opportunities. Your Impact Develop and execute business plans in collaboration with the Account Directors, driving all aspects of the partner relationship to maximize growth opportunities and ensuring the partner is well-positioned to deliver successful customer implementations and deployments. Work well in a team environment to ensure partner and customer satisfaction Design a compelling value proposition that inspires this strategic partner to promote our solutions. Develop/activate services based on our emerging and established technologies increasing revenue growth, and liaise closely with our product teams to innovate new solutions and GTM strategies to drive new ways to differentiate in the market and take market share (drive scale). Provide clear and consistent communication (internally and externally) across the region with partners to build strong partnerships throughout your assignment. Lead regular business performance and relationship reviews with senior management and various stakeholders. Build and maintain the activity of performance reports and activity dashboards. Qualifications Your Experience - 5+ years of experience in Channel Management, or Business Development roles within the enterprise software ecosystem and/or network security industry - Fluency in both English and Spanish languages - Understanding of the local MCA market - Understanding of SP & GSI operating models is nice to have - Knowledge of sales, marketing, and solution development - Demonstrate strong initiative and ability to think creatively with excellent presentation, written, and overall communication skills - Consistent track record of leading complex sales situations through negotiation and conflict resolution Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

About 3E: We are a mission-driven company dedicated to creating a safer and more sustainable world! 3E provides award-winning regulatory expertise and cutting-edge technology that seamlessly integrates data and intelligence regarding chemicals, regulations, products, and supply chains for over 5,000 customers globally. With more than 35 years of experience and 15 locations across North America, Europe, and Asia, we are connecting our customers to a new class of expert-led AI solutions, specifically designed to accelerate future product compliance with trust, speed, and domain authority. Are you ready to help shape the future? Join us! At 3E, we help customers realize lasting value from the products and services they rely on every day. We’re looking for a Customer Success Manager to build strong customer relationships, drive product adoption, and support retention and growth across a defined book of business. In this role, you will partner closely with an Account Manager to help customers get the most from their investment in 3E solutions. You’ll serve as a trusted advisor, guiding customers toward stronger usage, deeper engagement, and better business outcomes, while also identifying potential risks, supporting renewal readiness, and uncovering opportunities to expand value over time. This is an excellent opportunity for someone who combines relationship-building skills with commercial awareness, enjoys working across multiple products, and is energized by helping customers succeed. What success looks like Success in this role means building strong, trusted relationships that lead to meaningful adoption, consistent engagement, and long-term retention. You will play a key role in helping customers realize value from 3E solutions while supporting your Account Manager in achieving renewal and growth goals. This includes increasing product usage across your accounts, maintaining a consistent and proactive engagement cadence, identifying and addressing risks before they impact retention, and ensuring customers view 3E as a strategic partner rather than just a vendor. What You'll Do - Build trusted relationships with customer stakeholders across your assigned book of business - Partner closely with your Account Manager to support renewals, retention, and growth opportunities - Drive adoption and engagement across 3E solutions by helping customers understand how to use our products effectively - Execute customer success plans that align product value to each customer’s goals and priorities - Conduct proactive outreach and regular customer meetings to maintain engagement and momentum - Identify at-risk accounts early by monitoring product usage, customer engagement, and feedback signals - Develop and execute action plans to mitigate risk and improve customer outcomes - Act as the voice of the customer internally, partnering with Product, Support, Sales, and other teams to remove barriers and improve the customer experience - Build working knowledge across 3E’s product portfolio, becoming a trusted resource for customers and internal partners - Share customer insights and product feedback to help improve internal processes, support strategies, and service delivery What Makes You a Great Fit - 2+ years of experience in Customer Success, Account Management, client services, or another customer-facing role - Experience in SaaS, technology, information services, or a similar environment - Strong relationship-building skills and the ability to establish credibility with a range of customer stakeholders - A customer-first mindset paired with strong business and commercial awareness - Experience driving product adoption, engagement, and customer outcomes - Ability to work cross-functionally and collaborate effectively with Sales, Product, Support, and other internal teams - Strong communication skills, with the ability to explain value clearly and confidently - Comfort navigating ambiguity, shifting priorities, and a fast-paced environment - Ability to learn multiple products and become a strong generalist across a broad solution set Preferred qualifications - Experience supporting renewals, retention, or expansion within a recurring-revenue business - Familiarity with customer success metrics such as NRR, usage trends, and engagement cadence - Experience using CRM and customer success tools such as Salesforce or similar platforms - Exposure to environmental, regulatory, compliance, or other complex B2B software environments - Experience supporting mid-market or enterprise customers - Experience working with geographically distributed customers and traveling for onsite meetings Location and travel This role follows a remote work arrangement and must be based in Texas. Travel and requires 10–20% travel. Pay Transparency: The anticipated base salary range for this position is $65,000-$70,000 per year plus the opportunity to earn commission. The final offer will depend on several factors, including the successful candidate’s skills, depth of work experience, location, and relevant licenses/ qualifications. Each offer is determined based on individual strengths and relevant business considerations. In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements. Our US Benefits Include: - Health, dental, and vision insurance - Life insurance and disability coverage - Open PTO and parental leave - 401(k) plan with company matching - Employee assistance program - Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness) 3E is currently authorized to hire in the following U.S. states: Alabama, Arizona, California (excluding Los Angeles), Colorado (excluding Denver), Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois (excluding Chicago), Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York (excluding New York City), North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, and Washington. Disclosures: 3E is committed to a diverse and inclusive work environment. 3E is an equal opportunity employer and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability, or any other legally protected status. For applicants who would like to request accommodation please send an email to recruiting@hr.3eco.com Visit us at https://www.3eco.com/ Follow us at https://www.linkedin.com/company/3e-safer-world/ Privacy Policy and Candidate Privacy Notice Agencies: 3E is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at 3E via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event the candidate is hired by 3E because of the referral or through other means.

• Own the end-to-end Associate Clinician Program, including structure, standards, and outcomes • Define what “great” looks like for associate performance, experience, and progression • Build scalable systems to support growth across supervisors, and care models • Establish KPIs (quality, compliance, retention, patient outcomes) and continuously improve against them • Conduct clinical interviews for associate clinicians and clinical supervisors • Set and enforce clinical quality standards across all associate-delivered care • Oversee high-risk and complex cases, ensuring appropriate escalation pathways • Design and maintain a high-quality, scalable supervision model (not just compliance-based, but developmental) • Interview, train, and develop a strong bench of supervisors • Define and enforce clear expectations for associate clinicians

• Partner with senior leadership to develop, implement, and sustain a Field Quality Management System that standardizes processes and ensures consistent customer experience • Oversee quality performance across multiple locations, ensuring processes deliver intended results • Report on QMS performance and identify opportunities for improvement • Promote a strong customer-focused culture throughout the organization • Serve as the primary liaison with external parties on quality matters, including nonconformities and audits • Engage customer stakeholders proactively to measure performance and align on expectations • Champion continuous improvement initiatives to exceed customer expectations • Lead efforts to identify, control, and correct nonconformities • Guide teams in risk identification, mitigation, and prevention strategies • Manage the Corrective Action system and collaborate with process owners to improve QMS effectiveness • Partner with Field Operations to implement and maintain an internal audit program • Ensure compliance with contract and regulatory requirements • Coordinate and oversee customer and external audits • Drive standardization and optimization of business processes, documentation, and procedures • Ensure effective document control and change management practices • Author, revise, review, and approve documentation as required • Ensure process controls are adequate for work impacting customer hardware or facilities • Partner with People & Culture and other departments to develop and deliver quality training programs • Promote accountability and quality awareness across the organization • Provide leadership, coaching, and mentorship to Field Quality personnel • Support performance evaluation and development of team members