• Responds to incoming inquiries via phone, email, or chat • Assists customers with technical or product-related issues • Maintains records of customer interactions • Escalates issues to management when necessary

Role Description Advantage Investigations seeks a Remote-Controlled Surveillance Support Specialist to join our team. The qualified candidate will be responsible for the video processing of captured video, providing updates to managers and generating final reports. This position requires high attention to detail and time management to meet the time constraints on reviewing video, completing reports, and providing management updates. This position is a full-time, nonexempt, remote position. Responsibilities - Video Processing – Processing and reviewing video, to include capturing still photos, for updates and reports. - Updates – Providing updates after video review to the AVP and Account Manager for delivery to client. - Written Reports – Reviewing video and generating final investigative reports for grammatical and factual accuracy. - Creates and maintains written daily updates, to include supporting still photo and video links and final investigative reports for submission to Managers. - Consults with Manager on appropriate surveillance strategies for individual cases, before and throughout the investigative process. Qualifications - B.S. in Criminal Justice or related field preferred - Previous surveillance/investigative administrative experience preferred - Experience with administrative office operations and procedures preferred - Strong focus on accuracy and detail to minimize errors - Proficiency in typing quickly and accurately - Demonstrates professional manner along with strong organizational and time management skills - Strong written and verbal communication abilities to clearly communicate - Ability to learn and adapt to changing processes quickly - Creative Thinker - Excellent knowledge of the Microsoft Office Suite – Word, Outlook, SharePoint - Must pass a drug test Benefits - Medical, dental, vision, life, disability benefits - Other supplemental policies - 401k - Paid holidays - Time off - Parental leave Compensation Advantage pays on a bi-weekly basis at an hourly rate ($17.00 – 19.00 per hour) commensurate with experience and qualifications. Advantage Investigations is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

• Handle essential day-to-day tasks including quotes, CRM updates, reseller merchandising, and data reporting • Serve as a professional point of contact for clients and partners • Communicate effectively through phone, video, and written channels • Follow up with clients and partners on open items, quotes, and pending decisions • Represent the sales team externally when needed • Process product quotes with Territory Managers and Resellers • Perform data entry for merchandising resellers with accuracy • Update internal systems including CRM and sales and commission databases • Assist with lead generation using Bond Finder and related tools • Organize, download, and distribute reports across Amazon and internal analytics platforms • Maintain and update the Product Information Management system • Manage reseller content setup and updates • Track and report on reseller scorecards • Support project management tasks using ClickUp or similar tools • Draft and refine Standard Operating Procedures • Support ad hoc management-directed projects as they arise • Schedule and post approved content on social media platforms • Track, follow up on, and report on outreach email campaigns

Job DetailsLevel: EntryJob Location: Montoursville Office - Montoursville, PA 17754Salary Range: $11.50 - $12.00 HourlyWork From Home-Customer Service ***Equipment Provided*** ***Paid Training*** At ACC Premiere, we're passionate about customer service. Our talented team of professionals provides exceptional service experiences for the consumers of many well-known brands via phone, social media, live chat, and email. Our company prides itself on promoting from within, and our culture is built on communication and an employee-centric work environment. We are seeking individuals with experience in retail, customer service, and/or data entry. We are currently hiring professionals to work in the role of: Remote Customer Service Representative RESPONSIBILITIES: Handle customer inquiries and complaints Document and update customer records based on interactions Maintain a knowledge base of the evolving products and services Increase customer retention by implementing creative problem-solving skills Handle numerous customer inquiries promptly, accurately, and efficiently PREFERRED SKILLS: Minimum of 2 years customer service experience in a call center environment Experience supporting brand products and services Positive and professional demeanor Excellent written and verbal communication skills Minimum HS diploma, college preferred Experience with diagnosing and troubleshooting Has experience supporting consumer products and/or services. TRAINING: Product training (Understanding of our client's range of products, ingredients, application, adverse effects, etc.) Systems training (How to use CRM and ACD Tools) Remote training (via the video conference platform Zoom) 100% Attendance WHY US? We inspire and develop employees to be able to effectively empathize with consumers. We create experiences that provide promotion opportunities from within. We motivate and encourage our employees to contribute new viewpoints which add to our team-oriented culture! Home Environment and Work Space: Dedicated home office workspace, preferably a separate room with its own door Adequate space to set up the workstation Ability to hardwire internet (plug directly into your router) Three power connections- either three outlets or a power strip (one for each monitor and one for the PC tower) Agents are responsible for maintaining the workspace in a safe condition Personal disruptions are not allowed during scheduled hours and should not be audible in background noise. This includes but not limited to: Loud music Non-work-related phone calls Other household members You are scheduled on the phone throughout the entirety of your shift. It’s essential to understand this job does not allow flexibility to answer the door or be on-call care for others during work hours. EEO Statement: ACC Premiere is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law. Qualifications