Important things YOU should know: - Fully Remote Opportunity - Schedule: Mon - Fri 8:00am – 4:30pm CST - Potential for Flex Schedule - Occasional rotational weekend coverage required - Exceptional Professional Growth - Successfully complete a pre-employment online alphanumeric data entry assessment with a minimum score of 8200 KSPH and 98% accuracy rate. ​ What will YOU be doing for us? You will have the opportunity to accurately and efficiently input data from various types of insurance claim and/or authorization requests submitted by health care providers or members into data base system. What is in it for YOU? - Career growth in an inclusive culture - Paid training - Health benefits - 401 (k) ​What will YOU be working on every day? - Enter data from insurance claim, authorization or member reimbursement requests expediently and efficiently to meet client turnaround times. - Log unclean submissions so rejection letters are generated back to the servicing provider and a record is retained within the system. - Ability to perform repetitive tasks with a high degree of accuracy. - Navigate efficiently and effectively through the imaging software to retrieve claims and authorizations for data entry. - Maintain proficiency with data entry guidelines and unique client requirements. - Accurately identify specific document types that require special handling. - Work collaboratively with other team members to ensure that work is completed in accordance to designated turnaround times. - Support additional workflows as needed due to internal or external requirements. - Utilize resources available to maintain current knowledge and understanding of client processing rules. What qualifications do YOU need to have to be a GREAT candidate? Required Level of Education, Licenses, and/or Certificates - High school diploma or equivalent Required Level of Experience - 1+ years of experience in data entry or transcribing services. Preferably related to medical or dental claim submissions. Required Knowledge, Skills, and Abilities - Successfully complete a pre-employment online alphanumeric data entry assessment with a minimum score of 8200 KSPH and 98% accuracy rate. - Strong data entry/typing skills - Excellent attention to detail - High degree of accuracy Preferred Level of Experience - 2+ years of experience in data entry or transcribing services. Preferably related to medical or dental claim submissions. - 1+ years of successful experience working in a remote environment.

• Drive the performance of a team of Consultants, meeting and exceeding all KPI targets. • Manage attrition, shrinkage, and other critical metrics of the team. • Coach and mentor Consultants, providing feedback and performance management. • Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers. • Drive organizational initiatives within the team from time to time.

Claims Handler – Evening Agent Green Flag Rescue Salary: £14,687.00 + Shift Allowance Start Date: 15th June 2026 Location: Home Working We’re recruiting part‑time evening Claims Handlers to join our team. This role is 21 hours per week over 4 days and offers flexible shift rotations, with availability across the weekend. You’ll begin with 6.5 weeks of structured training, delivered on a part‑time basis, to ensure you’re fully supported and confident before moving into role. This opportunity is ideal if you’re looking for a part‑time evening position with flexible weekend working, supportive training, and the chance to be part of a customer‑focused team delivering help when it matters most. What you’ll be doing: As a Claims Handler within Green Flag Rescue Operations, you’ll be the first point of contact for customers experiencing a vehicle breakdown. You’ll play a vital role in supporting customers during what can be a stressful time, ensuring they feel reassured and informed from the very first call. Your key responsibilities will be: - Handling inbound customer calls and acting as the first point of contact following a breakdown - Gathering accurate information to assess the situation, including location, vehicle details, and customer safety - Setting clear expectations and providing tailored guidance to customers - Coordinating and dispatching appropriate recovery assistance efficiently - Managing the initial stages of the breakdown claim through to resolution - Delivering a calm, empathetic, and professional service while working to performance targets What you’ll need: - A customer‑focused mindset with a passion for delivering excellent service - Confidence handling calls in a fast‑paced, target‑driven environment - Strong communication skills with a clear and professional telephone manner - Ability to assess situations quickly and take appropriate action - Good IT skills and confidence using computer systems (Microsoft Outlook/Word beneficial) Contact centre experience is beneficial but not essential. A full UK driving licence would be advantageous but is not required. Ways of working This is a home‑working role, designed to support flexibility while delivering a high‑quality service to our customers. Shifts starting from 7pm – 1am & 8pm – 1am. Benefits We recognise we wouldn’t be where we are today without our colleagues, that’s why we offer excellent benefits designed to suit your lifestyle: - 9% employer‑contributed pension - 50% off home, motor, and pet insurance plus free Green Flag breakdown cover - Additional optional Health and Dental insurance - EV car scheme - Generous holiday allowance - Buy As You Earn share scheme - Employee discounts and cashback - Plus, many more We want everyone to get the most out of their time at DLG. That’s why we’ve created an offer that looks beyond financial rewards, supporting flexibility, work‑life balance, and wellbeing. Our benefits are about recognising who you are and the life you live. Be yourself Direct Line is an equal opportunity employer, and we believe diversity of background and thinking is a real strength. We’re proud to be recognised as one of the UK’s Top 50 Inclusive Employers and are committed to creating an inclusive workplace where everyone can be themselves and succeed. We know you’re more than a CV. If you need any adjustments to our recruitment process, please speak to the recruitment team — they’ll be happy to support you.

Claims Handler – Night Agent Green Flag Rescue Salary: £26,288 + Shift Allowance Start Date: 8 June 2026 Location: Home Working We’re recruiting full-time Rescue Claims colleagues to join our night team. This role is 37.5 hours per week and follows a rotating shift pattern of 3 nights one week, 4 nights the next, offering a great work–life balance. You’ll begin with 3 weeks of comprehensive training, delivered during daytime hours, to fully prepare you for success in the role. If you’re looking for a stable, full-time night position with structured training and a supportive team environment, this could be a great next step. What you’ll be doing: As a Claims Handler within Green Flag Rescue Night Operations, you’ll be the first point of contact for customers experiencing a vehicle breakdown. You’ll play a vital role in supporting customers during what can be a stressful time, ensuring they feel reassured and informed from the very first call. Your key responsibilities will be: - Handling inbound customer calls and acting as the first point of contact following a breakdown - Gathering accurate information to assess the situation, including location, vehicle details, and customer safety - Setting clear expectations and providing tailored guidance to customers - Coordinating and dispatching appropriate recovery assistance efficiently - Managing the initial stages of the breakdown claim through to resolution - Delivering a calm, empathetic, and professional service while working to performance targets What you’ll need: - A customer‑focused mindset with a passion for delivering excellent service - Confidence handling calls in a fast‑paced, target‑driven environment - Strong communication skills with a clear and professional telephone manner - Ability to assess situations quickly and take appropriate action - Good IT skills and confidence using computer systems (Microsoft Outlook/Word beneficial) Contact centre experience is beneficial but not essential. A full UK driving licence would be advantageous but is not required. Ways of working This is a home‑working role, designed to support flexibility while delivering a high‑quality service to our customers. Benefits We recognise we wouldn’t be where we are today without our colleagues, that’s why we offer excellent benefits designed to suit your lifestyle: - 9% employer‑contributed pension - 50% off home, motor, and pet insurance plus free Green Flag breakdown cover - Additional optional Health and Dental insurance - EV car scheme - Generous holiday allowance - Buy As You Earn share scheme - Employee discounts and cashback - Plus, many more We want everyone to get the most out of their time at DLG. That’s why we’ve created an offer that looks beyond financial rewards, supporting flexibility, work‑life balance, and wellbeing. Our benefits are about recognising who you are and the life you live. Be yourself Direct Line is an equal opportunity employer, and we believe diversity of background and thinking is a real strength. We’re proud to be recognised as one of the UK’s Top 50 Inclusive Employers and are committed to creating an inclusive workplace where everyone can be themselves and succeed. We know you’re more than a CV. If you need any adjustments to our recruitment process, please speak to the recruitment team — they’ll be happy to support you.