Direct Line Group

Claims Handler – Evening Agent Green Flag Rescue Salary: £14,687.00 + Shift Allowance Start Date: 15th June 2026 Location: Home Working We’re recruiting part‑time evening Claims Handlers to join our team. This role is 21 hours per week over 4 days and offers flexible shift rotations, with availability across the weekend. You’ll begin with 6.5 weeks of structured training, delivered on a part‑time basis, to ensure you’re fully supported and confident before moving into role. This opportunity is ideal if you’re looking for a part‑time evening position with flexible weekend working, supportive training, and the chance to be part of a customer‑focused team delivering help when it matters most. What you’ll be doing: As a Claims Handler within Green Flag Rescue Operations, you’ll be the first point of contact for customers experiencing a vehicle breakdown. You’ll play a vital role in supporting customers during what can be a stressful time, ensuring they feel reassured and informed from the very first call. Your key responsibilities will be: - Handling inbound customer calls and acting as the first point of contact following a breakdown - Gathering accurate information to assess the situation, including location, vehicle details, and customer safety - Setting clear expectations and providing tailored guidance to customers - Coordinating and dispatching appropriate recovery assistance efficiently - Managing the initial stages of the breakdown claim through to resolution - Delivering a calm, empathetic, and professional service while working to performance targets What you’ll need: - A customer‑focused mindset with a passion for delivering excellent service - Confidence handling calls in a fast‑paced, target‑driven environment - Strong communication skills with a clear and professional telephone manner - Ability to assess situations quickly and take appropriate action - Good IT skills and confidence using computer systems (Microsoft Outlook/Word beneficial) Contact centre experience is beneficial but not essential. A full UK driving licence would be advantageous but is not required. Ways of working This is a home‑working role, designed to support flexibility while delivering a high‑quality service to our customers. Shifts starting from 7pm – 1am & 8pm – 1am. Benefits We recognise we wouldn’t be where we are today without our colleagues, that’s why we offer excellent benefits designed to suit your lifestyle: - 9% employer‑contributed pension - 50% off home, motor, and pet insurance plus free Green Flag breakdown cover - Additional optional Health and Dental insurance - EV car scheme - Generous holiday allowance - Buy As You Earn share scheme - Employee discounts and cashback - Plus, many more We want everyone to get the most out of their time at DLG. That’s why we’ve created an offer that looks beyond financial rewards, supporting flexibility, work‑life balance, and wellbeing. Our benefits are about recognising who you are and the life you live. Be yourself Direct Line is an equal opportunity employer, and we believe diversity of background and thinking is a real strength. We’re proud to be recognised as one of the UK’s Top 50 Inclusive Employers and are committed to creating an inclusive workplace where everyone can be themselves and succeed. We know you’re more than a CV. If you need any adjustments to our recruitment process, please speak to the recruitment team — they’ll be happy to support you.

Claims Handler – Night Agent Green Flag Rescue Salary: £26,288 + Shift Allowance Start Date: 8 June 2026 Location: Home Working We’re recruiting full-time Rescue Claims colleagues to join our night team. This role is 37.5 hours per week and follows a rotating shift pattern of 3 nights one week, 4 nights the next, offering a great work–life balance. You’ll begin with 3 weeks of comprehensive training, delivered during daytime hours, to fully prepare you for success in the role. If you’re looking for a stable, full-time night position with structured training and a supportive team environment, this could be a great next step. What you’ll be doing: As a Claims Handler within Green Flag Rescue Night Operations, you’ll be the first point of contact for customers experiencing a vehicle breakdown. You’ll play a vital role in supporting customers during what can be a stressful time, ensuring they feel reassured and informed from the very first call. Your key responsibilities will be: - Handling inbound customer calls and acting as the first point of contact following a breakdown - Gathering accurate information to assess the situation, including location, vehicle details, and customer safety - Setting clear expectations and providing tailored guidance to customers - Coordinating and dispatching appropriate recovery assistance efficiently - Managing the initial stages of the breakdown claim through to resolution - Delivering a calm, empathetic, and professional service while working to performance targets What you’ll need: - A customer‑focused mindset with a passion for delivering excellent service - Confidence handling calls in a fast‑paced, target‑driven environment - Strong communication skills with a clear and professional telephone manner - Ability to assess situations quickly and take appropriate action - Good IT skills and confidence using computer systems (Microsoft Outlook/Word beneficial) Contact centre experience is beneficial but not essential. A full UK driving licence would be advantageous but is not required. Ways of working This is a home‑working role, designed to support flexibility while delivering a high‑quality service to our customers. Benefits We recognise we wouldn’t be where we are today without our colleagues, that’s why we offer excellent benefits designed to suit your lifestyle: - 9% employer‑contributed pension - 50% off home, motor, and pet insurance plus free Green Flag breakdown cover - Additional optional Health and Dental insurance - EV car scheme - Generous holiday allowance - Buy As You Earn share scheme - Employee discounts and cashback - Plus, many more We want everyone to get the most out of their time at DLG. That’s why we’ve created an offer that looks beyond financial rewards, supporting flexibility, work‑life balance, and wellbeing. Our benefits are about recognising who you are and the life you live. Be yourself Direct Line is an equal opportunity employer, and we believe diversity of background and thinking is a real strength. We’re proud to be recognised as one of the UK’s Top 50 Inclusive Employers and are committed to creating an inclusive workplace where everyone can be themselves and succeed. We know you’re more than a CV. If you need any adjustments to our recruitment process, please speak to the recruitment team — they’ll be happy to support you.

Roadside Technician – Green Flag Patrol base salary £37,000 + OTE up to £44,000 Ready for a role where your mechanical skills genuinely make someone’s day better? At Green Flag, part of the evolving Direct Line family, we’re growing our breakdown services and putting our people at the heart of it. When someone’s car lets them down, you step in as the hero of the moment — getting them moving again and taking the stress out of an unexpected situation. If you want variety, autonomy, and a role where your technical expertise truly matters, this is your chance. This is a permanent, field‑based role where you start and finish your day from home. You’ll work 40 hours across four days a week, on shifts between 7am–8pm, Monday to Sunday. Overtime is available — entirely your choice. What you’ll be doing: You’ll be the first point of help when drivers break down. Using your mechanical know-how, you’ll: - Diagnose faults roadside - Carry out tyre repairs/changes - Test, fit and replace batteries - Assist customers who have run out of fuel - Provide reassurance and clear explanations - Get vehicles moving wherever possible You’ll be equipped with a fully kitted‑out Green Flag vehicle and the tools you need to do the job safely and effectively. This role covers an area of - Bristol | Bath | Weston-super-Mare | Yeovil | Frome Warminster | Trowbridge | Wincanton | Shepton Mallet | Glastonbury. What you'll need: We’re looking for people with a solid mechanical background and a passion for helping customers. - Full UK Category B driving licence and age 21+ (insurance requirement) - NVQ Level 2 (or equivalent) or similar type of accreditation in light vehicle maintenance is preferred but not essential. If you have the work experience or have been through an apprenticeship we would also like to hear from you - Solid experience in the motor repair industry with strong diagnostic skills - Commitment to safe working practices and up-to-date repair techniques - Confident working independently with a calm, empathetic approach to customers Experience working alone in the field is desirable but not essential — we’ll support you. If you’re an experienced mechanic or vehicle technician looking for more freedom, variety, and purpose in your work, we’d love to hear from you. Apply now and drive your career forward with Green Flag — it’s Miles Better. Benefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle: - 9% employer contributed pension - 50% off home, motor and pet insurance plus free Green Flag breakdown cover - Additional optional health and dental insurance - EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way - Generous holidays - Buy as you earn share scheme - Employee discounts and cashback - Plus, many more We want everyone to get the most out of their time at Direct Line. Which is why we've looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They're about recognising who you are and the life you live Be yourself Direct Line is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

Roadside Technician – Green Flag Patrol base salary £37,000 + OTE up to £44,000 Ready for a role where your mechanical skills genuinely make someone’s day better? At Green Flag, part of the evolving Direct Line family, we’re growing our breakdown services and putting our people at the heart of it. When someone’s car lets them down, you step in as the hero of the moment — getting them moving again and taking the stress out of an unexpected situation. If you want variety, autonomy, and a role where your technical expertise truly matters, this is your chance. This is a permanent, field‑based role where you start and finish your day from home. You’ll work 40 hours across four days a week, on shifts between 7am–8pm, Monday to Sunday. Overtime is available — entirely your choice. What you’ll be doing: You’ll be the first point of help when drivers break down. Using your mechanical know-how, you’ll: - Diagnose faults roadside - Carry out tyre repairs/changes - Test, fit and replace batteries - Assist customers who have run out of fuel - Provide reassurance and clear explanations - Get vehicles moving wherever possible You’ll be equipped with a fully kitted‑out Green Flag vehicle and the tools you need to do the job safely and effectively. This role covers an area of - Bristol | Bath | Weston-super-Mare | Yeovil | Frome Warminster | Trowbridge | Wincanton | Shepton Mallet | Glastonbury. What you'll need: We’re looking for people with a solid mechanical background and a passion for helping customers. - Full UK Category B driving licence and age 21+ (insurance requirement) - NVQ Level 2 (or equivalent) or similar type of accreditation in light vehicle maintenance is preferred but not essential. If you have the work experience or have been through an apprenticeship we would also like to hear from you - Solid experience in the motor repair industry with strong diagnostic skills - Commitment to safe working practices and up-to-date repair techniques - Confident working independently with a calm, empathetic approach to customers Experience working alone in the field is desirable but not essential — we’ll support you. If you’re an experienced mechanic or vehicle technician looking for more freedom, variety, and purpose in your work, we’d love to hear from you. Apply now and drive your career forward with Green Flag — it’s Miles Better. Benefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle: - 9% employer contributed pension - 50% off home, motor and pet insurance plus free Green Flag breakdown cover - Additional optional health and dental insurance - EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way - Generous holidays - Buy as you earn share scheme - Employee discounts and cashback - Plus, many more We want everyone to get the most out of their time at Direct Line. Which is why we've looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They're about recognising who you are and the life you live Be yourself Direct Line is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

Roadside Technician – Green Flag Patrol base salary £37,000 + OTE up to £44,000 Ready for a role where your mechanical skills genuinely make someone’s day better? At Green Flag, part of the evolving Direct Line family, we’re growing our breakdown services and putting our people at the heart of it. When someone’s car lets them down, you step in as the hero of the moment — getting them moving again and taking the stress out of an unexpected situation. If you want variety, autonomy, and a role where your technical expertise truly matters, this is your chance. This is a permanent, field‑based role where you start and finish your day from home. You’ll work 40 hours across four days a week, on shifts between 7am–8pm, Monday to Sunday. Overtime is available — entirely your choice. What you’ll be doing: You’ll be the first point of help when drivers break down. Using your mechanical know-how, you’ll: - Diagnose faults roadside - Carry out tyre repairs/changes - Test, fit and replace batteries - Assist customers who have run out of fuel - Provide reassurance and clear explanations - Get vehicles moving wherever possible You’ll be equipped with a fully kitted‑out Green Flag vehicle and the tools you need to do the job safely and effectively. This role covers an area of - Bristol | Bath | Weston-super-Mare | Yeovil | Frome Warminster | Trowbridge | Wincanton | Shepton Mallet | Glastonbury. What you'll need: We’re looking for people with a solid mechanical background and a passion for helping customers. - Full UK Category B driving licence and age 21+ (insurance requirement) - NVQ Level 2 (or equivalent) or similar type of accreditation in light vehicle maintenance is preferred but not essential. If you have the work experience or have been through an apprenticeship we would also like to hear from you - Solid experience in the motor repair industry with strong diagnostic skills - Commitment to safe working practices and up-to-date repair techniques - Confident working independently with a calm, empathetic approach to customers Experience working alone in the field is desirable but not essential — we’ll support you. If you’re an experienced mechanic or vehicle technician looking for more freedom, variety, and purpose in your work, we’d love to hear from you. Apply now and drive your career forward with Green Flag — it’s Miles Better. Benefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle: - 9% employer contributed pension - 50% off home, motor and pet insurance plus free Green Flag breakdown cover - Additional optional health and dental insurance - EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way - Generous holidays - Buy as you earn share scheme - Employee discounts and cashback - Plus, many more We want everyone to get the most out of their time at Direct Line. Which is why we've looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They're about recognising who you are and the life you live Be yourself Direct Line is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

Roadside Technician – Green Flag Patrol base salary £37,000 + OTE up to £44,000 Ready for a role where your mechanical skills genuinely make someone’s day better? At Green Flag, part of the evolving Direct Line family, we’re growing our breakdown services and putting our people at the heart of it. When someone’s car lets them down, you step in as the hero of the moment — getting them moving again and taking the stress out of an unexpected situation. If you want variety, autonomy, and a role where your technical expertise truly matters, this is your chance. This is a permanent, field‑based role where you start and finish your day from home. You’ll work 40 hours across four days a week, on shifts between 7am–8pm, Monday to Sunday. Overtime is available — entirely your choice. What you’ll be doing: You’ll be the first point of help when drivers break down. Using your mechanical know-how, you’ll: - Diagnose faults roadside - Carry out tyre repairs/changes - Test, fit and replace batteries - Assist customers who have run out of fuel - Provide reassurance and clear explanations - Get vehicles moving wherever possible You’ll be equipped with a fully kitted‑out Green Flag vehicle and the tools you need to do the job safely and effectively. This role covers an area of - Bristol | Bath | Weston-super-Mare | Yeovil | Frome Warminster | Trowbridge | Wincanton | Shepton Mallet | Glastonbury. What you'll need: We’re looking for people with a solid mechanical background and a passion for helping customers. - Full UK Category B driving licence and age 21+ (insurance requirement) - NVQ Level 2 (or equivalent) or similar type of accreditation in light vehicle maintenance is preferred but not essential. If you have the work experience or have been through an apprenticeship we would also like to hear from you - Solid experience in the motor repair industry with strong diagnostic skills - Commitment to safe working practices and up-to-date repair techniques - Confident working independently with a calm, empathetic approach to customers Experience working alone in the field is desirable but not essential — we’ll support you. If you’re an experienced mechanic or vehicle technician looking for more freedom, variety, and purpose in your work, we’d love to hear from you. Apply now and drive your career forward with Green Flag — it’s Miles Better. Benefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle: - 9% employer contributed pension - 50% off home, motor and pet insurance plus free Green Flag breakdown cover - Additional optional health and dental insurance - EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way - Generous holidays - Buy as you earn share scheme - Employee discounts and cashback - Plus, many more We want everyone to get the most out of their time at Direct Line. Which is why we've looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They're about recognising who you are and the life you live Be yourself Direct Line is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

Roadside Technician – Green Flag Patrol base salary £37,000 + OTE up to £44,000 Ready for a role where your mechanical skills genuinely make someone’s day better? At Green Flag, part of the evolving Direct Line family, we’re growing our breakdown services and putting our people at the heart of it. When someone’s car lets them down, you step in as the hero of the moment — getting them moving again and taking the stress out of an unexpected situation. If you want variety, autonomy, and a role where your technical expertise truly matters, this is your chance. This is a permanent, field‑based role where you start and finish your day from home. You’ll work 40 hours across four days a week, on shifts between 7am–8pm, Monday to Sunday. Overtime is available — entirely your choice. What you’ll be doing: You’ll be the first point of help when drivers break down. Using your mechanical know-how, you’ll: - Diagnose faults roadside - Carry out tyre repairs/changes - Test, fit and replace batteries - Assist customers who have run out of fuel - Provide reassurance and clear explanations - Get vehicles moving wherever possible You’ll be equipped with a fully kitted‑out Green Flag vehicle and the tools you need to do the job safely and effectively. This role covers an area of - Bristol | Bath | Weston-super-Mare | Yeovil | Frome Warminster | Trowbridge | Wincanton | Shepton Mallet | Glastonbury. What you'll need: We’re looking for people with a solid mechanical background and a passion for helping customers. - Full UK Category B driving licence and age 21+ (insurance requirement) - NVQ Level 2 (or equivalent) or similar type of accreditation in light vehicle maintenance is preferred but not essential. If you have the work experience or have been through an apprenticeship we would also like to hear from you - Solid experience in the motor repair industry with strong diagnostic skills - Commitment to safe working practices and up-to-date repair techniques - Confident working independently with a calm, empathetic approach to customers Experience working alone in the field is desirable but not essential — we’ll support you. If you’re an experienced mechanic or vehicle technician looking for more freedom, variety, and purpose in your work, we’d love to hear from you. Apply now and drive your career forward with Green Flag — it’s Miles Better. Benefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle: - 9% employer contributed pension - 50% off home, motor and pet insurance plus free Green Flag breakdown cover - Additional optional health and dental insurance - EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way - Generous holidays - Buy as you earn share scheme - Employee discounts and cashback - Plus, many more We want everyone to get the most out of their time at Direct Line. Which is why we've looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They're about recognising who you are and the life you live Be yourself Direct Line is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

Roadside Technician – Green Flag Patrol base salary £37,000 + OTE up to £44,000 Ready for a role where your mechanical skills genuinely make someone’s day better? At Green Flag, part of the evolving Direct Line family, we’re growing our breakdown services and putting our people at the heart of it. When someone’s car lets them down, you step in as the hero of the moment — getting them moving again and taking the stress out of an unexpected situation. If you want variety, autonomy, and a role where your technical expertise truly matters, this is your chance. This is a permanent, field‑based role where you start and finish your day from home. You’ll work 40 hours across four days a week, on shifts between 7am–8pm, Monday to Sunday. Overtime is available — entirely your choice. What you’ll be doing: You’ll be the first point of help when drivers break down. Using your mechanical know-how, you’ll: - Diagnose faults roadside - Carry out tyre repairs/changes - Test, fit and replace batteries - Assist customers who have run out of fuel - Provide reassurance and clear explanations - Get vehicles moving wherever possible You’ll be equipped with a fully kitted‑out Green Flag vehicle and the tools you need to do the job safely and effectively. This role covers an area of - Bristol | Bath | Weston-super-Mare | Yeovil | Frome Warminster | Trowbridge | Wincanton | Shepton Mallet | Glastonbury. What you'll need: We’re looking for people with a solid mechanical background and a passion for helping customers. - Full UK Category B driving licence and age 21+ (insurance requirement) - NVQ Level 2 (or equivalent) or similar type of accreditation in light vehicle maintenance is preferred but not essential. If you have the work experience or have been through an apprenticeship we would also like to hear from you - Solid experience in the motor repair industry with strong diagnostic skills - Commitment to safe working practices and up-to-date repair techniques - Confident working independently with a calm, empathetic approach to customers Experience working alone in the field is desirable but not essential — we’ll support you. If you’re an experienced mechanic or vehicle technician looking for more freedom, variety, and purpose in your work, we’d love to hear from you. Apply now and drive your career forward with Green Flag — it’s Miles Better. Benefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle: - 9% employer contributed pension - 50% off home, motor and pet insurance plus free Green Flag breakdown cover - Additional optional health and dental insurance - EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way - Generous holidays - Buy as you earn share scheme - Employee discounts and cashback - Plus, many more We want everyone to get the most out of their time at Direct Line. Which is why we've looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They're about recognising who you are and the life you live Be yourself Direct Line is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

Roadside Technician – Green Flag Patrol base salary £37,000 + OTE up to £44,000 Ready for a role where your mechanical skills genuinely make someone’s day better? At Green Flag, part of the evolving Direct Line family, we’re growing our breakdown services and putting our people at the heart of it. When someone’s car lets them down, you step in as the hero of the moment — getting them moving again and taking the stress out of an unexpected situation. If you want variety, autonomy, and a role where your technical expertise truly matters, this is your chance. This is a permanent, field‑based role where you start and finish your day from home. You’ll work 40 hours across four days a week, on shifts between 7am–8pm, Monday to Sunday. Overtime is available — entirely your choice. What you’ll be doing: You’ll be the first point of help when drivers break down. Using your mechanical know-how, you’ll: - Diagnose faults roadside - Carry out tyre repairs/changes - Test, fit and replace batteries - Assist customers who have run out of fuel - Provide reassurance and clear explanations - Get vehicles moving wherever possible You’ll be equipped with a fully kitted‑out Green Flag vehicle and the tools you need to do the job safely and effectively. This role covers an area of - Bristol | Bath | Weston-super-Mare | Yeovil | Frome Warminster | Trowbridge | Wincanton | Shepton Mallet | Glastonbury. What you'll need: We’re looking for people with a solid mechanical background and a passion for helping customers. - Full UK Category B driving licence and age 21+ (insurance requirement) - NVQ Level 2 (or equivalent) or similar type of accreditation in light vehicle maintenance is preferred but not essential. If you have the work experience or have been through an apprenticeship we would also like to hear from you - Solid experience in the motor repair industry with strong diagnostic skills - Commitment to safe working practices and up-to-date repair techniques - Confident working independently with a calm, empathetic approach to customers Experience working alone in the field is desirable but not essential — we’ll support you. If you’re an experienced mechanic or vehicle technician looking for more freedom, variety, and purpose in your work, we’d love to hear from you. Apply now and drive your career forward with Green Flag — it’s Miles Better. Benefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle: - 9% employer contributed pension - 50% off home, motor and pet insurance plus free Green Flag breakdown cover - Additional optional health and dental insurance - EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way - Generous holidays - Buy as you earn share scheme - Employee discounts and cashback - Plus, many more We want everyone to get the most out of their time at Direct Line. Which is why we've looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They're about recognising who you are and the life you live Be yourself Direct Line is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

Roadside Technician – Green Flag Patrol base salary £37,000 + OTE up to £44,000 Ready for a role where your mechanical skills genuinely make someone’s day better? At Green Flag, part of the evolving Direct Line family, we’re growing our breakdown services and putting our people at the heart of it. When someone’s car lets them down, you step in as the hero of the moment — getting them moving again and taking the stress out of an unexpected situation. If you want variety, autonomy, and a role where your technical expertise truly matters, this is your chance. This is a permanent, field‑based role where you start and finish your day from home. You’ll work 40 hours across four days a week, on shifts between 7am–8pm, Monday to Sunday. Overtime is available — entirely your choice. What you’ll be doing: You’ll be the first point of help when drivers break down. Using your mechanical know-how, you’ll: - Diagnose faults roadside - Carry out tyre repairs/changes - Test, fit and replace batteries - Assist customers who have run out of fuel - Provide reassurance and clear explanations - Get vehicles moving wherever possible You’ll be equipped with a fully kitted‑out Green Flag vehicle and the tools you need to do the job safely and effectively. This role covers an area of - Bristol | Bath | Weston-super-Mare | Yeovil | Frome Warminster | Trowbridge | Wincanton | Shepton Mallet | Glastonbury. What you'll need: We’re looking for people with a solid mechanical background and a passion for helping customers. - Full UK Category B driving licence and age 21+ (insurance requirement) - NVQ Level 2 (or equivalent) or similar type of accreditation in light vehicle maintenance is preferred but not essential. If you have the work experience or have been through an apprenticeship we would also like to hear from you - Solid experience in the motor repair industry with strong diagnostic skills - Commitment to safe working practices and up-to-date repair techniques - Confident working independently with a calm, empathetic approach to customers Experience working alone in the field is desirable but not essential — we’ll support you. If you’re an experienced mechanic or vehicle technician looking for more freedom, variety, and purpose in your work, we’d love to hear from you. Apply now and drive your career forward with Green Flag — it’s Miles Better. Benefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle: - 9% employer contributed pension - 50% off home, motor and pet insurance plus free Green Flag breakdown cover - Additional optional health and dental insurance - EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way - Generous holidays - Buy as you earn share scheme - Employee discounts and cashback - Plus, many more We want everyone to get the most out of their time at Direct Line. Which is why we've looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They're about recognising who you are and the life you live Be yourself Direct Line is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.