• Provide leadership and strategic oversight for Specialty Operations • Promote customer service excellence by building empathy and passion for the customer experience • Responsible for performance management, administration, training, development, and coaching of multiple teams • Analyze complex trends and take strategic action to avoid recurrence • Promote a culture committed to identifying process efficiencies • Ensure claims meet or exceed quality and regulatory requirements

• Organize, qualify, and prioritize requests from internal teams (incidents, improvements, and product enhancements) • Identify patterns and recurring issues to address root causes, reducing support volume • Structure and evolve the request workflow (classification, prioritization, and tracking) • Manage the backlog with a focus on operational efficiency and business impact • Work closely with the technical team to ensure clarity of requirements and proper direction • Support building solutions that increase business teams' autonomy and reduce back-office dependence • Define and monitor metrics related to efficiency, request volume, and reduction of rework • Communicate and negotiate priorities, decisions, and alignments with stakeholders clearly and concisely • Support organizing team processes and rituals, ensuring flow and predictability • Operate with strong analytical and prioritization skills in an environment with multiple simultaneous demands

Responds to a high volume of appointment requests, including telephone calls, emails, work queues and other electronic messages, for scheduling of appropriate medical exams, procedures, and tests with and without demographic collection and insurance registration. ESSENTIAL FUNCTIONS - Answers and triages incoming calls and requests in a prompt, professional, and polite manner; demonstrating knowledge of FPI and its practices, including payer contracts, policies, best practices, and escalation paths. - Completes scheduling from work queues to fulfill requests from internal and external/referring providers, including but not limited to referring requests to schedule, bumped appointments, reschedules from reminder cancellations, direct/open scheduling requests, no-show reschedules, and wait list scheduling. - Schedules patient appointments and reminds patients of necessary items to bring including their referral and medications. Demonstrates knowledge of provider scheduling protocols, and template guardrails, and communicates patient instructions as part of practice pre-visit activities, including insurance requirements and what to bring to the appointment. - Documents complete and clear messages and distributes messages regarding clinical questions and escalation messages promptly and appropriately to ensure technicians, nurses, nurse practitioners, and physicians have appropriate information for response. - Handles inquiries about insurances accepted, office hours, services, locations, exam fees, doctor information, etc. - Accepts, documents, and schedules appointments based on referrals from social workers, discharge planners, physicians, and physicians’ offices. Documents referral information (payer, date, reason for visit, other insurance information) in the appropriate system for verification and follow-up. EDUCATION and/or EXPERIENCE - High school diploma or general education degree (GED) preferred - Minimum 2 years of medical office or call center experience - Entry level computer skills (specific programs as deemed by department) - Strong customer service and phone etiquette skills - Accurate data entry skills Total Rewards The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://www.umfpi.org/jobs/summary-employee-benefits.

Job Description Summary As a member of the Global Transportation team, you will be part of an international organization that drives GE Aerospace’s transportation and logistics excellence across a global supply chain. You will develop a deep understanding of the business’s logistical needs, the impact of our operations, and help solve some of our most critical transportation challenges. In this role, you will execute and continuously improve transportation processes to keep our supply chain running smoothly, using a data-driven, analytical approach to resolve issues and improve performance. This role is a second-shift position, Monday through Friday, supporting expanded coverage across the week to ensure our logistics operations and material delivery to support engine build continue to flow. This position is open to remote candidates in EST and CST. Job Description Roles and Responsibilities - Execute Clear to Build and Clear to Launch processes and Standard Work to transport, track, and ensure parts are delivered across the global supply chain to meet future weekly engine output goals. - Identify and surface emerging international and domestic delivery issues, acting as the transportation escalation point during the week and engaging the right stakeholders to resolve delivery risks. - Create and implement bespoke logistics solutions to meet expedited transportation requirements within a complex global network. - Manage and oversee customs-related requirements for international shipments, ensuring compliance with global customs regulations and minimizing delays across the global supply chain. - Lead cross-functional projects to ensure optimal internal processes for global supply chain fulfilment. Develop relationships across the business to gain visibility to plans requiring logistics strategy, and drive tactical and transactional refinements to meet demand. - Leverage supplier metrics to develop and implement process improvements aimed at reducing shipment processing cycle time, enhancing quality, productivity, and service capability. Support improvements in global transportation finances, price inflation/deflation, premium transportation utilization, and on-time delivery performance. - Enable operations teams by preparing both operational and financial performance data, utilizing global transportation digital tools. - Contribute to GE Aerospace’s transportation quality program, including identifying transportation supplier process and performance gaps and managing long-term process improvements with suppliers. Develop and maintain relationships with supplier operations personnel to support defect resolution and corrective and preventive action implementation. - Plan and implement changes in operating practices that reduce overall operating expenses while maintaining high levels of service to internal and external customers across the global supply chain. - Collaborate with Customs and Transportation Operations to identify cost savings projects and effectively manage them to completion and realized savings. - Champion compliance with regulatory requirements, company policies and procedures, and EHS standards. Required Qualifications - Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of logistics experience) - A minimum 3 years of logistics experience Desired Characteristics - Strong, hands-on logistics operational experience is highly important, including both international and U.S. domestic transportation. - Deep understanding of global customs requirements is highly important, including documentation, classification, and clearance processes for international shipments. - Root cause analysis and corrective & preventive action (RCCA / CAPA) expertise. - Advanced MS Excel skills. - Strong customer-centric service approach, while effectively balancing policy, procedures, and transportation objectives and goals. - Proven ability to maintain schedules and meet deliverables in a fast-paced, highly dynamic environment. - Demonstrated experience managing in a metrics-based environment, including data compilation and analysis, and effectively managing performance gaps. - Excellent organizational skills with the ability to manage multiple priorities concurrently. - Operational background in supply chain or transportation is an advantage. Behavioral traits: - Humble: respectful, receptive, agile, eager to learn. - Transparent: shares critical information, speaks with candor, contributes constructively. - Focused: quick learner, strategically prioritizes work, committed. - Leadership ability: strong communicator, decision-maker, collaborative. - Problem solver: analytical-minded, challenges existing processes, critical thinker. GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. ​ GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual. The salary range for this position is $94,000.00 - 125,000.00 Annual. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. In addition, this position is eligible for a performance bonus/variable incentive plan. This posting is expected to close on April 17th, 2026. Additional Information Compensation Grade LPB1 GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunities Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Relocation Assistance Provided: No