Territory Manager - Houston, TX
Location
United States
Posted
47 days ago
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0
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Lead
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Job Description
Territory Manager - Houston, TX
PRECISION DIAGNOSTICS
Job DetailsJob Location: Houston, TX - Houston, TX 77084Position Type: Full TimeSalary Range: $70,000.00 - $70,000.00 Base+Commission/monthTravel Percentage: Road Warrior ABOUT PRECISION DIAGNOSTICS: Precision Diagnostics, based in San Diego, California is a fast-growing clinical laboratory that specializes in providing drug testing, primarily for the purpose of helping physicians monitor their patients undergoing treatment for pain or substance abuse. Precision’s objective is to improve patient adherence/compliance with their prescription regimen and protect medical practices from liability. As the Territory Manager, you will be responsible for increasing the volume of compliant and profitable lab specimens in your designated territory through ongoing account management, increasing business in existing accounts, and development of new business. THE ROLE: Territory Manager (TM1) Become familiar with and always adhere to compliance standards Meet and exceed territory volume growth objectives by developing new accounts and increasing business in existing accounts Develop and manage strong sustainable relationships with customer base within a large geographical territory Understand the account’s workflow and train staff on established procedures Plan and execute visits to all existing accounts in the territory on a regular basis Manage logistics and coordinate supplies Communicate with internal teams and develop productive working relationships with lab, billing, and clinical support teams Appropriately manage expense budgets Utilize effective prospecting techniques, networking and other lead generation tools to establish new business Attend local and national conferences and trade shows, to generate leads and interact with prospective clients Utilize prospecting data and set qualified appointments within territory Present Precision’s products and services to prospective clients Close new business Ongoing pipeline development including growing existing accounts, referrals, and cold calling Provide regular updates to Regional Manager on prospects, pipeline, and monthly volume forecasts ROLE CRITERIA: Ability to bring on $2500 in revenue from new business within the first 90 days of employment Ability to achieve budget thereafter (revenue determined by minimum expectations derived by tenure and resource allocation) Ability to obtain a positive Contribution Margin by month 15 of employment Ability to demonstrate understanding of the Customer Commitment Journey Ability to link Precision products to trends impacting providers WHAT YOU BRING TO THE TABLE: Humility, Hunger, Intelligence Interpersonal Effectiveness Natural sense of empathy, self-awareness, self-control, and sales drive Uncompromising ethics and integrity High energy level and ability to develop sales rapidly Outside sales experience with strong closing, cold calling, and presentation skills required Demonstrated track record and commitment to continued progressive sales growth Ability to understand and present clinical and technical product information Understanding of insurance and reimbursement issues Collaborative spirit and ability to thrive as part of a team Prior experience managing a large geographical territory Excel under general supervision Adherence to compliance standards and confidentiality (HIPAA) requirements Minimum of 2-3 years sales experience in medical, pain management, or behavioral health as an account manager or territory manager is required. Experience in medical, pain management, or behavioral health sales as an account manager or territory manager is required Existing clinical contacts are required Bachelor’s Degree To be successful, you agree that technology is a key part of every business process, and you will make new technology adoption part of your routine Become fluent in Microsoft 365 (formerly Office 365) applications assigned to your role. Common applications include Teams, Word, Excel, Tasks and Planner Complete training in a timely manner that is assigned to you. Training is primarily conducted via Microsoft Learn modules and is assigned based on: Position/Job Role – Most positions require a core set of Microsoft 365 working knowledge Project Role – As a member of a project team, you may be required to complete training before you can engage with the project team or commence project work Ad-Hoc – Based on review of your performance via support requests, training modules will be assigned to increase skills ADDITIONAL JOB CONSIDERATIONS: This position is Full-Time This position is 100% remote with frequent travel Driving to multiple location sites is required. Multi-State regional travel is also expected You will be required to travel within your territory by car; therefore, you must hold a current driver’s license and carry auto insurance covering your vehicle Must be able to stand for prolonged periods of time Must be able to lift 15 pounds Comprehensive benefits package: Medical, Dental, Vision, and additional optional coverages 401K with company match Paid time off and paid Holidays Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications
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Territory Manager (Missouri)
HalterWe’re on a mission to unlock more productive and sustainable farming.
About Halter At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund, Bessemer Venture Partners, BOND, DCVC, Blackbird, Promus Ventures, Rocket Lab’s Peter Beck and Icehouse ventures. To find out more, visit our LinkedIn & Instagram. About the role Ever dream about being in tech but aren’t quite ready to trade in your cowboy boots? Look no further than Halter! As the leading provider of virtual fencing technology, Halter is on a mission to enable 50% of the world’s landmass to be more productive and sustainable. This role is paramount for our growth aspirations and will enable us to continue making an impact on ranches across the US. As a Territory Manager at Halter, you will play a critical role in driving new business growth and ensuring customer success within your designated territory. You will be responsible for executing sales strategies, building strong customer relationships, and meeting ambitious growth targets, all while acting as Halter’s on-the-ground representative. This role requires a proactive and hands-on approach, with a focus on both expansion and long-term customer satisfaction. In this role, you will prioritize daily efforts that optimize performance and drive value for your customers. Working closely with cross-functional teams, including Product, Support, and Customer Onboarding, you’ll share field insights to ensure Halter’s technology continues to meet the needs of US farmers. Your day-to-day could include being on horseback, helping customers gather their cattle, on a side-by-side traversing their pastures, talking about how Halter could benefit their pastures, or attending industry events like CattleCon or your local Livestock Association meetups. What your day could look like - Prospecting New Business: You’re driving up driveways, attending local cattle auctions, meeting with your local Livestock, Cattleman's, Stockman's associations, building your new business pipeline through outbound lead generation efforts. You’re fielding inbound leads in a timely manner, prioritizing administrative tasks with your in-field activities. - In-Field Sales: You don’t mind getting your hands and boots dirty. Halter is best discussed over a coffee at a kitchen table, in the horse saddle, or on a side-by-side in a pasture. You’re out on the ranch helping potential customers before diving into the value of Halter. You’re dropping off coffee during calving season. You value the magic moments that make all the difference to our customers. - Expanding Existing Opportunities: You’re always looking for new opportunities, and that includes expanding your existing customers with Halter. You find value in expanding relationships and finding new ways to increase value over time. Not every rancher will collar all of their cows, so you see this as a unique opportunity to meet your goals. - Hitting Sales Targets: High-growth sales targets don’t scare you; you step up to a challenge and like shooting high. You’re an expert pipeline manager and don’t second-guess unqualifying a lead. You’re able to manage today’s deals while keeping next month in your sights. - Customer Account Management: Building relationships is more than just making the sale to you. After the sale, you aim to maintain close relationships with your customers to ensure their ongoing satisfaction, provide support, and address any challenges they face with Halter’s products. You’ll also ensure a smooth handoff from sales to customer onboarding and deployment of Halter, helping customers get the most value from Halter’s solutions. - Territory Ownership: You have a high level of ownership and take pride in what you build. Owning an entire territory means giving treatment to every corner and leaving no stone unturned. You value being the face of your territory, meeting with high-level stakeholders from various local, state, and federal agencies to build lasting relationships with regional agricultural groups. - Customer Onboarding: Your high level of ownership doesn’t stop after the sale. You dive in to make sure your customers have the very best onboarding experience possible. You actively own the end-to-end customer experience during onboarding and deployment of Halter’s product, ensuring a smooth transition from sales to implementation even when you’ve handed off the customer to different teams across Halter. - Field Learnings & Feedback: Feedback is not only paramount to the companies you want to work for, but it’s also ingrained in how you would own your territory. Serving as the primary point of contact for gathering customer feedback in your territory, you work tirelessly to advocate for what your customers need. - Collaborating with Support Teams: You’re a natural collaborator, seeking out partners across Halter to resolve any issues your customers encounter, and quickly. You escalate problems as needed and ensure that customers in your territory feel fully supported. - Attending Industry Events: You leverage opportunities at relevant industry and Halter events to generate leads and deepen relationships with existing customers. You’ll participate in demonstrations and network to expand Halter’s influence in the market. - Contributing to the US Sales Strategy: You strongly believe that a team can only be stronger when they work together. You strive to work with the broader team to optimize and evolve the sales process, ensuring it fits the US market. As we scale, your input will help drive greater efficiencies. You’ll be great if you exhibit - Driven Attitude & Communication skills: Results-driven, motivated, and adaptable, you excel in high-stakes environments. You’re well-prepared and skilled at communicating with customers and internal teams alike. You are proactive and do not wait to act. - Ranching / Cattle Experience: You know the ropes (and the reins) of ranching or cattle operations, understanding the unique challenges of the industry. This experience allows you to connect meaningfully with customers about what matters most. - Sales & Customer Success Expertise: You have a strong history of creating new business opportunities, negotiating a value-based sales conversation, and have a background in building lasting customer relationships. You build relationships versus transactional sales, aiming for the long-term success stories and can expand existing relationships through upsell opportunities. - Territory Management experience: Experience managing a large territory with a balanced focus on sales and customer success, ideally within agriculture or technology. - Problem Solving & Collaboration ability: Resourceful and quick-thinking, you work well with cross-functional teams to address challenges and drive solutions. - Willingness to Travel: Frequent travel within your territory to engage with customers and prospects. Bonus things you could bring along to the role - Familiarity with precision agriculture or virtual fencing technologies. - Background in customer-facing roles within agriculture technology. - Background in selling software (SaaS) solutions in a B2B environment. Our Benefits - Our personal growth is important. Halter offers an annual USD$750 self-development budget to be used for anything that fuels personal growth. - Health Benefits - We offer best-in-class insurance for our employees, so they can care for themselves and their families. - 16 weeks of paid parental leave for primary and 8 weeks for secondary caregivers plus many other parental benefits that support you and your family. - Our time to recharge is valued, we’re offered wellness leave and unlimited paid annual leave. - We're proud to offer 401k and make an employer match. We offer a 100% match on the first 3% you contribute, and a 50% match on the next 2%. - Importantly, we offer an inclusive and attractive remuneration package made up of salary, benefits and an employee stock ownership plan. Join our team Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit! If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch! Please also feel free to check out the careers page for more information on working at Halter and don't forget to follow us on LinkedIn & Instagram. Why our team loves working at Halter: - Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations. - Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems. - You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our $1,000 personal growth fund. - This isn't easy, and we love that it's hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: "Joining Halter is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!"
Regional Continuous Improvement Manager
NovolexNovolex is a North American leader in superior packaging and sustainability. Novolex’s leadership in packaging is a direct representation of its innovation, dedication to quality
Company Overview Why Choose Us? Novolex is a leading manufacturer of food, beverage, and specialty packaging that supports multiple industries including foodservice, restaurant delivery and carryout, food processing, grocery and retail, and industrial sectors. Novolex manufacturing and sourcing expertise spans a diverse range of substrates including resin, paper, molded fiber, aluminum and more. We provide customers a broad array of stock and customized solutions with 120 product categories, 250 brands and over 39,000 SKUs. Our Sustainability Commitment The Novolex sustainability vision is built upon three pillars: our products, our operations and our people. Each is critically important to our growth and future as a business. These pillars form the foundation of our company-wide commitment to sustainability, helping us achieve our ambitious goals through our wide-ranging initiatives. Job Description The Regional Continuous Improvement Manager (RCIM) will help drive transformational culture change across mulrtiple plants, including but not limited to continuous and process improvement through the use and deployment of Operational Excellence tools/methods and effective change management. The Regional Continuous Improvement Manager will report to the Director, Continuous Improvement and will work closely with cross functional leaders throughout our entire organization, influencing and partnering with them to drive excellence. Key Responsibilities - Deploy the Novolex Operational Excllence (OPX360) system that aligns with business unit strategy and goals with focused initiatives to drive high impact results to financial results - Effectively OPX360 principles, processes, and initiatives across the facilities including standards that will help drive cultural and organizational transformation - Lead, teach, and coach Kaizen events (i.e., VSMs, 5S, standard work, SMED, and TPM) for cells, processes, or facilities to improve performance - Lead and participate in recurring lean exercises and cadences such as daily Gemba walks to ensure the assigned facility or facilities meet or exceed customer commitments - Develop value stream maps to measure current performance and establish future state targets as wastes are eliminated, leading to improved KPI performance - Deliver hands-on CI training and project execution to and with all functional areas to drive continuous improvement culture, including admin, operations, and support functions - Responsible for creating and sustaining a productivity funnel of projects for the assigned facility or facilities to achieve annual cost savings targets and providing periodic updates - May be involved in evaluating opportunities for new or existing product design, materials, and/or manufacturing processes to provide best cost and value add to customers - May lead or assist in equipment, workspace, and process design optimization to achieve maximum efficiency, providing technical knowledge and training to support lean activities - Drives team development and performance, ensuring a high level of employee engagement and a diverse and inclusive workforce - Coach and develop junior CI, process engineering, and other associates at the facility to develop their skill set Critical Skills & Qualifications - Bachelor’s degree in Engineering, Business, Supply Chain or a related field - 5 or more years’ Continuous Improvement related experience in a manufacturing facility - Experience leading and facilitating training and kaizen events to identify and implement improvements (i.e., VSM, 5S, Standard Work, SMED, TPM, A3, PDCA) - Excellent analytical ability including compilation of data and analysis to generate insights - Interpersonal, verbal, and written communication skills; ability to coach and influence - Financial and business acumen including the ability to review and analyze financial statements, sales and activity reports, and other performance data to identify areas of opportunities and measure improvements - Ability to travel up to 50% Compensation: A reasonable estimate of the current range is $135,000 - $145,000 + bonus + benefits. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by job-related skills, experience, and relevant education or training. At Novolex, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The benefits for this role include 401(k) plan with company match, comprehensive medical, dental, and vision insurance, flexible spending and health savings accounts, paid vacation, and sick days, paid parental leave, paid holidays and wellness program. #LI-TM1 #LI-Remote Company Benefits What You'll Get From Us Benefits With safety as our top priority and a commitment to employee well-being an important focus, we offer comprehensive and competitive benefits that include medical, dental and vision insurance as well as a variety of other well-being resources focused on mental, physical and financial health. Specific benefits and well-being programs may vary depending on where you work. Community Engagement At Novolex, giving back to the local communities that support us is important. Our Focused Giving Program prioritizes support for organizations whose missions promote sustainability initiatives or address food and hunger needs. We also encourage facility level support of activities in the communities where our employees live and work. Training and Development We offer constant opportunities for advancement. From skills development to advanced education programs, training and development programs and courses are available through MyLearning. Programs include company and industry training curricula, support for formal education through the Tuition Reimbursement Program (Non-Union), and a Learning Management System that supports and enhances employee skills at all levels of the organization. Novolex is committed to providing equal employment opportunity in all employment practices, including but not limited to selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to age, race, color, national origin, sex, pregnancy, sexual orientation, gender identity, religion, handicap or disability, genetics, citizenship status, service member or veteran status, or any other category protected by federal, state, or local law. Any individual who, because of his or her disability, needs an accommodation in connection with an aspect of the Company's application process should contact myHRservices@novolex.com. Formerly Pactiv Evergreen
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. Job Summary The National Medical Education Manager at Eli Lilly Canada Inc. is responsible for strategically planning, developing, and executing medical education initiatives across Canada to support the appropriate and effective use of Lilly medicines and therapies. This role ensures all educational activities align with scientific imperatives, company strategies, and regulatory guidelines. At Lilly Canada, we have three levels for this position based on the candidate’s experience, background, and qualifications. The expected compensation is: Level 1: $67,500 – $99,000 Level 2: $83,250 – $122,100 Level 3: $111,750 - $163,900 This role is eligible for additional forms of compensation, such as participation in the Lilly Bonus Program and company car. This posting is for an existing vacancy. Job Responsibilities - Develop and implement comprehensive national medical education plans aligned with brand strategies, medical affairs objectives, and therapeutic area priorities. - Identify educational gaps and unmet needs within the healthcare professional community through market insights, scientific literature review, and collaboration with internal and external stakeholders. - Design, develop, and deliver high-quality scientific and medical educational programs, including symposia, speaker tours, enduring materials, and digital learning platforms. - Manage relationships with key opinion leaders (KOLs), medical societies, and other external partners to ensure credible and impactful educational content. - Collaborate cross-functionally with Medical Affairs, Marketing, Regulatory, Legal, and Compliance teams to ensure all medical education activities are compliant, scientifically accurate, and strategically relevant. - Oversee the budget and resources allocated for national medical education initiatives, ensuring efficient and effective utilization. - Evaluate the effectiveness of educational programs through defined metrics and feedback mechanisms, making continuous improvements as needed. - Stay abreast of evolving scientific data, clinical guidelines, and regulatory requirements relevant to Lilly's therapeutic areas. - Represent Eli Lilly Canada Inc. at national and international scientific conferences and meetings, engaging with healthcare professionals and gathering insights. Job Qualifications - Advanced degree in a scientific or healthcare-related field. - Minimum of 5 years of experience in medical affairs, medical education, or a related role within the pharmaceutical or biotechnology industry. - Demonstrated expertise in designing, developing, and executing medical education programs for healthcare professionals. - Strong understanding of the Canadian healthcare landscape, regulatory environment, and industry codes of conduct (e.g., Innovative Medicines Canada). - Excellent communication, presentation, and interpersonal skills, with the ability to effectively engage and influence diverse audiences. - Proven ability to work collaboratively in a cross-functional team environment. - Strong project management skills, including budget management and vendor oversight. - Strategic thinking and analytical skills, with the ability to translate scientific information into actionable educational initiatives. - Proficiency in English and French (oral and written) is strongly preferred. - Ability to travel nationally and occasionally internationally as required. Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is $67,500 - $163,900 Full-time equivalent employees may also be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a pension plan; vacation benefits; eligibility for healthcare benefits; flexible benefits (if applicable) life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities). Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees. #WeAreLilly
Manager of Central Admissions
Fresenius Medical CareFresenius Medical Care provides dialysis treatments, products, and services for individuals living with chronic kidney diseases (CKD). Founded as a result of the 1996 merger of Fre
PURPOSE AND SCOPE: Manages daily operations and activities of the centralized admissions call center supporting a defined groupof regions in a Division, providing direction and guidance to the call center staff.Monitors the efficiency and efficacy of the call center ensuring all patients and other customers seeking admission to dialysisclinics in the allocated regions,are addressed appropriately and professionally in a timely manner by PatientIntake Coordinators (PIC).Ensures appropriate placement services by providing expertise, guidance and support to Patient Placement Coordinators(PPCs) and PatientServices Specialists (PSS) in the Regionaloffices. Providesinput for the updating and development of policies and procedures for call center and admissions staff ensuringcompliance to all pertinent company,local, state and federal regulations and requirements. PRINCIPAL DUTIES AND RESPONSIBILITIES: - Provides oversight of admissions call center dailyoperations pertaining to planning,design, measurement, and assessment of admissions services for the assigned North Division groups/regions according to companystandard operating procedures with guidance and supportfrom the DirectorCentral Admissions Office(CAO). - Manages the day to day activities of the CAO staff allocating and monitoring the workflow processes defined by seniorCAO management to ensurethe accurate and timely completion of assignments according to the SOP time frameand quality standards. - Ensures efficient and effective use of staff (FTEs) through development and implementation of detailed schedules for employees adjustingassignments according the call volume load. - Monitors and performs ad hoc quality checks to ensure staff are productiveand are providing the appropriate level of support. - Quality checks include but are not limited to: passive monitoring of PIC business calls, providing feedback to training personnel regardingthe quality of the calls; and assisting in the development of metrics to evaluate the success level of the admissions staff. - Monitors and performs ad hoc quality checks to ensure staff are productiveand are providing the appropriate level of support. - Quality checks include but are not limited to: passive monitoring of PIC business calls, providing feedback to training personnel regardingthe quality of the calls; and assisting in the development of metrics to evaluate the success level of the admissions staff. - Ensures staff adheres to and follows established policies and procedures and government regulations regarding the handling of patient and confidential information and data collection and auditing activities. - Ensures operations meet policy and procedure performance metrics,quality improvement programstandards determined by CAO senior management, and the requirements of laws and regulations and standards of FMCNA - Provides subject matter expertise, support and guidance to staff regarding procedures, issues and problems ensuring appropriate application and resolution. - Monitors the orientation, training, development and coaching of new PPC, PSS and PICs by supervisory and training personnel to ensuregoals and objectives are met. - Oversees all logistics associated with patient admissions, from initial call to placement of the patient. - Ensures appropriate escalation and referral of patient inquiries, complaints and grievances to the appropriate FMCNA departments according to established procedures. - Manages departmental workflowprocedures and servicelevels. Conducts ongoinganalyses and assessments of operational performance for continuous systemsand process improvements, improved efficiency, and improved customer satisfaction. - Maintains processes and performance metricsfor measuringand assessing admissions services including the admissions office call management system, call recording system,and handling of patient admissions per defined standards. - Implements systems and technology as appropriate to improve efficiency, accuracy and consistency in operations as initiated by Central Admissions senior management and IT. - Responsible for the quality and maintenance of databases related to call center operations. - Assists Director CAO with the monitoring of operational policiesand procedures includingproviding input regarding the setting of goals,standards and benchmarks to evaluate staff performance, and employeeand customer satisfaction. - Holds monthly Quality Assessment/Improvement meetingsand posts resultsof performance of call centerregarding quality of serviceand other serviceindicators. - Uses established benchmarks to ensure performance is above or meets standards. - Provides continual informalfeedback to staffthroughout the year and formalfeedback through the annual performance evaluation process. - Manages the department staffing through appropriate hiring, firing, and disciplinary actions. - Utilizes formal customersatisfaction surveysdesigned by CAO senior management and informal customerfeedback to coach staffand improve systemsand processes. - Ensures a strongcommunication process betweenPICs, PSSs and PPCs,facility and othersupport staff who participate in thepatient placement and admissions process. - Leads regularly scheduled communication sessions and meetings. - Implements communication procedures to ensure that all patients receivea level of service that exceeds their expectations. - Under the direction of the DirectorCAO, acts as a facilitator betweenclinics and billing groupsto ensure timelyintake and appropriate follow-up to patients, hospitalsocial workers and case managers, and physicians. - Coordinates with DirectorCAO to implement processes to drive teamworkwithin call centerand each regionin the assigned groups/regions. - Responsible for marketing to FMCNA facilities, including medical directors, clinicalstaff, and indirectpatient care staffwithin the business unit regarding patientintake and admissions. - Educates physicians and other referralbases about the patient intakeand admission processes. - Develops relationships with both internaland external customers. - Acts as a liaison betweenstaff and physicians. - Maintains current knowledge regarding industry best practices. Evaluates, identifies, and recommends systems and practices that would enhance and improve FMS admissionsprocess. Implements as appropriate. - Under the direction of Director CAO, manages operational resources and correlates to production activityand budget-to- actual resultsensuring budget is maintained concerning systems,FTEs and hoursworked - Other duties as assigned. Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions. PHYSICAL DEMANDS AND WORKING CONDITIONS: - The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Day to day work includes desk and personalcomputer work and interaction with patients, facility staff and physicians. SUPERVISION: - May be responsible for the direct supervision of various levels of call center, patient placement and patient services staff. EDUCATION: - Bachelor's Degree in healthcare or business relatedfield preferred. EXPERIENCE AND REQUIRED SKILLS: - 5 yearsrelated experience in a call center environment, finance or patient accounting. - 3+ yearsof directly relatedcall center management experience, preferably in health care. - Demonstrated leadership competencies and skills. - Excellent verbaland written communication skills. - Good skillsin customer service,continuous quality improvement, relationship development, results orientation, team building, motivating employees, and decision-making. - Demonstrated management and leadership skills. - Must completethe required compliance and FMCNA orientation and training modulesand attend ongoingtraining and development programswithin the specified time line. - Proficient with PCs and Microsoft Exceland/or Access, PowerPoint, Word, Tabit softwarea plus. - Demonstrated skillsin diversity management and performance management. - Knowledge of Avaya CMS or comparable system preferred. Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws. Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors



