Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Consistently appeared on the GovTech 100 list over the past 5 years Recognized as one of the best companies to work on BuiltIn Served 5,500 federal, state, and local government agencies More than 300 million citizen subscribers Empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada
Experience Partner 1
Location
Costa Rica
Posted
57 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Experience Partner 1
Granicus LAC
The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. Job Summary Summary Description The Experience Partner 1 is a mid-level role responsible for managing a portfolio of mid-tier clients across the full customer lifecycle. This includes participating in pre-sales discovery, leading implementation coordination, and ensuring long-term client success through strategic engagement, program reviews, and growth planning. This role requires a balance of consultative client management, cross-functional collaboration, and a proactive approach to identifying opportunities for improvement and expansion. What Your Impact Will Look Like Essential Function - Manage a portfolio of up to 30 mid-tier clients with low to moderate complexity and up to $1.5M ARR. - Participate in pre-sales discovery sessions and contribute to solution design and proposal development. - Lead implementation planning and onboarding coordination, ensuring alignment with client goals. - Conduct semi-customized program reviews and provide strategic recommendations. - Identify upsell and cross-sell opportunities and collaborate with sales and product teams. - Serve as the primary point of contact throughout the client lifecycle. - Maintain accurate records of client interactions, milestones, and engagement metrics. - Collaborate with internal teams to ensure timely delivery and client satisfaction. You Will Love This Job If You Have Knowledge/Skills/Abilities - Understanding of customer success principles and SaaS business models. - Familiarity with digital transformation in the public sector. - Knowledge of project management and implementation best practices. - Strong analytical and communication skills. - Proficiency in CRM tools (e.g., Salesforce), Microsoft Office, and collaboration platforms. - Ability to manage multiple client relationships and competing priorities. - Ability to work independently and proactively solve problems. - Ability to build trust and credibility with clients and internal stakeholders. - Ability to translate client needs into actionable strategies and solutions. Experience/Credentials: - Bachelor’s degree in Business, Public Administration, Communications, or related field. - 2–4 years of experience in consulting, customer success, or account management. - Experience with SaaS platforms and digital tools preferred. Other Job Info This role is typically performed on a computer using Zoom or Teams. The individual will be on camera throughout the day engaging with other employees and clients. The role is typically performed indoors within a home office environment. This role is typically performed while sitting or standing at a desk. Security Requirement: Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. EEO Statement: We are an EEO Employer. It has been and will continue to be a fundamental policy of Granicus not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status or any other characteristic prohibited by federal, state and/or local laws. About Us Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! Security and Privacy Requirements - Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. - Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. The Team - We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture - At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to bea part of our journey. - A few culture highlights include – Employee Resource Groups to encourage diverse voices - Coffee with Mark sessions – Our employees get to interact with our CEO on very important andsometimes difficult issues ranging from mental health to work-life balance and current affairs. - Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more. - We bring in special guests from time to time to discuss issues that impact our employeepopulation The Impact - We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.
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